Heart & Soul Photography and Videography Reviews

Reviews

Awards

6

• Melissa Sent on 01/13/2019
  5 out of 5 rating

  5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  Couldn't be more happy!

  My husband and I couldn't have been more happy with the service we received from Shannon and Heart & Soul Photography. We purchased her 8 hour videography and photography package which included complimentary engagements and bridals.
  Immediately we knew we had made the right decision because of her willingness to work with us on our different needs and being flexible - we were doing a Chinese wedding which involved different customs, as well as our parents had particular desires.
  She was fast, reliable, knowledgeable, and professional during our shoots so as to maximize time, and she also was able to help us meet our deadlines.
  Shannon also demonstrated her talent during our couple session and formals, and we are in love with the photos we received. Because of this, we are confident that our photos from the day of our Chinese wedding will be beautiful and we can't wait to see them, as well as the videography.
  We will definitely look for Shannon first when it comes to any photos we may need in the future!

  My husband and I couldn't have been more happy with the service we received from Shannon and Heart & Soul Photography. We purchased her 8 hour videography and photography package which included complimentary engagements and bridals.
  Immediately we knew we had made the right decision because of her willingness to work with us on our different needs and being flexible - we were doing a Chinese wedding which involved different customs, as well as our parents had particular desires.
  She was fast, reliable, knowledgeable, and professional during our shoots so as to maximize time, and she also was able to help us meet our deadlines.
  Shannon also demonstrated her talent during our couple session and formals, and we are in love with the photos we received. Because of this, we are confident that our photos from the day of our Chinese wedding will be beautiful and we can't wait to see them, as well as the videography.
  We will definitely look for Shannon first when it comes to any photos we may need in the future!
• Daccoda Sent on 01/13/2019
  5 out of 5 rating

  5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  She did Amazing!

  My husband and I hired Shannon White for my engagements, a bridal session, and for our wedding. To say she did amazing is an understatement. She was so fun and bubbly, while making us feel totally comfortable and photogenic at that! She took my vision and made it a reality. Once we need our photos taken again, I'm going straight back to her. All of my photos turned out beautiful, and I am so happy with how they turned out! Thank you for everything

  My husband and I hired Shannon White for my engagements, a bridal session, and for our wedding. To say she did amazing is an understatement. She was so fun and bubbly, while making us feel totally comfortable and photogenic at that! She took my vision and made it a reality. Once we need our photos taken again, I'm going straight back to her. All of my photos turned out beautiful, and I am so happy with how they turned out! Thank you for everything
• Morialyn Sent on 01/13/2019
  5 out of 5 rating

  5.0
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    5.0
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    5.0
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    5.0
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    5.0
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    5.0 out of 5 rating
    5.0

  Great to work with!

  Shannon was great to work with. And was there for our wedding the whole night . She was able to catch so many wonderful moments of our wedding that we will never be able to forget and we will have these memories forever. Having a photographer be able to catch so many meaningful moments is the absolute best feeling for an occasion like this. Thank you so much Shannon!

  Shannon was great to work with. And was there for our wedding the whole night . She was able to catch so many wonderful moments of our wedding that we will never be able to forget and we will have these memories forever. Having a photographer be able to catch so many meaningful moments is the absolute best feeling for an occasion like this. Thank you so much Shannon!
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• Natalie D. Sent on 01/13/2019
  5 out of 5 rating

  5.0
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    5.0
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    5.0
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    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  Fabulous to work with!

  Shannon was the photographer for our wedding (August 2018). She was fabulous to work with and made us feel comfortable and at ease. She knows how to handle large groups of people and manage crowds (we were married in the Salt Lake temple on a very busy day) and does it all with a smile. We loved the way our photos turned out and are so grateful she was there to help capture the most important day of our lives!

  Shannon was the photographer for our wedding (August 2018). She was fabulous to work with and made us feel comfortable and at ease. She knows how to handle large groups of people and manage crowds (we were married in the Salt Lake temple on a very busy day) and does it all with a smile. We loved the way our photos turned out and are so grateful she was there to help capture the most important day of our lives!
• Ashley Sent on 01/13/2019
  5 out of 5 rating

  5.0
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    5.0
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    5.0
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    5.0
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    5.0
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    5.0 out of 5 rating
    5.0

  Photos turned our Beautiful!

  We had Shannon do both the photography and videography for our wedding. They were so easy to work with and she was always very fast at getting back to me. Both the video and wedding photos turned out beautiful. Thanks so much Shannon!

  We had Shannon do both the photography and videography for our wedding. They were so easy to work with and she was always very fast at getting back to me. Both the video and wedding photos turned out beautiful. Thanks so much Shannon!
• Photogal E. Sent on 12/09/2019
  3.6 out of 5 rating

  3.6
  • Quality of service
    2.0 out of 5 rating
    2.0
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    5.0 out of 5 rating
    5.0
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    4.0 out of 5 rating
    4.0
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    3.0 out of 5 rating
    3.0
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    4.0 out of 5 rating
    4.0

  Not a good result for us

  Our ceremony ran late so we were pressed for time as we headed to the reception. I specifically said "Take all the time you need. These are the only pictures the bride and groom will have." I only have 26 pictures of bride and groom. 90% are of them kissing. Only 2 or 3 of them looking at the camera. I only have 1 picture of both of them looking at the camera. I have NO bride portrait or groom portrait. No pictures of bride and mom, bride and dad... same with the groom. Pictures of only half the guests at their tables. Half the room was forgotten. Pictures of the cake are not sharp and exposure is off. Many shots inside the venue are waaay too yellow/orange. The white balance is off. Pictures of just casual going-ons are mostly the back of people's heads. The only way I have pictures of the bouquet is that the bride asked that she take them, and at that, the pictures are very under exposed. Thank goodness there are a decent amount of good photos so I feel we have just enough to feel like we have good memories. I did contact Shannon about my complaint and she did offer a bride/groom session at no cost but my daughter did not want to go through the hassle of dressing up again. Thank goodness I am a photographer and know how to edit images. I was able to edit all the under exposed and incorrect white balance images so they look proper now. Those images the photographer didn't even edit before giving to me.

  Our ceremony ran late so we were pressed for time as we headed to the reception. I specifically said "Take all the time you need. These are the only pictures the bride and groom will have." I only have 26 pictures of bride and groom. 90% are of them kissing. Only 2 or 3 of them looking at the camera. I only have 1 picture of both of them looking at the camera. I have NO bride portrait or groom portrait. No pictures of bride and mom, bride and dad... same with the groom. Pictures of only half the guests at their tables. Half the room was forgotten. Pictures of the cake are not sharp and exposure is off. Many shots inside the venue are waaay too yellow/orange. The white balance is off. Pictures of just casual going-ons are mostly the back of people's heads. The only way I have pictures of the bouquet is that the bride asked that she take them, and at that, the pictures are very under exposed. Thank goodness there are a decent amount of good photos so I feel we have just enough to feel like we have good memories. I did contact Shannon about my complaint and she did offer a bride/groom session at no cost but my daughter did not want to go through the hassle of dressing up again. Thank goodness I am a photographer and know how to edit images. I was able to edit all the under exposed and incorrect white balance images so they look proper now. Those images the photographer didn't even edit before giving to me.

  Heart & Soul Photography and Videography's reply:

  Leslee, I'm so sorry for your experience with your daughter's wedding in July of 2018 and that now, a year and a half later, (after I assumed we had left things on good terms) you felt like you had to leave a bad review. When you first came to me with your complaints, I was so surprised to hear of your disappointment because I truly felt like your daughter’s wedding was some of my best work and I also felt that the quality of pictures fell perfectly in line with what could be found in my portfolio at that time. You stated the following in one of your emails, “The groom’s mom said the pictures were beautiful and they are happy. Makayla (the bride) hasn’t said anything negative and I know she likes the one with them walking and the one with the sun behind them." So even though I do try to make the mother of the bride happy with the end-result, what really matters most is that the bride and groom were happy with their photos and you told me they were.
  
  I will leave a link to the wedding pictures below so anyone reading this can see the final product that was delivered to this bride and groom and you can decide for yourself if you would be happy with the quality of photos which were priced at $600 for 4 ½ hours of coverage. I would also urge anyone reading this to check out the latest wedding in my portfolio and you will see that a year and a half after this wedding took place I have really grown as a wedding photographer and the overall quality of my work has increased dramatically while my prices have stayed competitively low. I would also like to point out that after 5 years in the wedding industry with over 100 weddings shot and 1000+ portrait sessions, this is the first and only time a bad review has been left for me. And although I feel it is unfortunate to receive a bad review, it is part of doing business and it does leave me with an opportunity for growth and a chance to learn from my mistakes so for that I am thankful. Please feel free to get in touch with me personally and I would be happy to discuss any thoughts or concerns that this review might bring up. Thanks so much!
  
  https://heartsoulphotographyandvideography36.pixieset.com/alecandmakayla/