Herb and Ritual Reviews

Reviews

Awards

7

+8 User photos

• Mary B. Sent on 06/20/2022
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Wonderful experience

  Working with Ashely was wonderful. From start to finish she answered all my questions and assured me the flowers would be beautiful and they were. She took my vision and brought it to life. She was very reliable and on time. I’d highly recommend her.

  Working with Ashely was wonderful. From start to finish she answered all my questions and assured me the flowers would be beautiful and they were. She took my vision and brought it to life. She was very reliable and on time. I’d highly recommend her.
• Tyson H. Sent on 05/20/2022
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Couldn’t be happier

  We hired Ashley to do our flowers for our wedding. We had originally planned to get married in Pioneertown CA but had to switch venues to Palm Springs. Ashley and her team accommodated all our changes and logistical challenges with professionalism, dedication to detail, and consistent positivity. She was a delight to work with and absolutely nailed it. We couldn’t be happier with our experience and would whole heartedly recommend her services! A++

  We hired Ashley to do our flowers for our wedding. We had originally planned to get married in Pioneertown CA but had to switch venues to Palm Springs. Ashley and her team accommodated all our changes and logistical challenges with professionalism, dedication to detail, and consistent positivity. She was a delight to work with and absolutely nailed it. We couldn’t be happier with our experience and would whole heartedly recommend her services! A++
• Patricia Sent on 06/05/2022
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Flowers Galore!

  Ashely was super attentive and detail oriented with our vision. When our first wedding venue canceled our wedding and we found a 2nd venue with a different style, I was worried that the theme we were aiming for wouldn’t work. Ashely was able to help by playing with ideas and updating our vision board. I highly recommend her as a florist!

  Ashely was super attentive and detail oriented with our vision. When our first wedding venue canceled our wedding and we found a 2nd venue with a different style, I was worried that the theme we were aiming for wouldn’t work. Ashely was able to help by playing with ideas and updating our vision board. I highly recommend her as a florist!

  • +2 photos
Are you interested?
Send a message
• Mackenzie A. Sent on 02/19/2022
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Moody, Elegant and Spot On!

  Ashley was able to help my vision come to life at my engagement party. The planning process from the beginning was a dream when she took my Pinterest reference photos and made the perfect mood board. Our guest list bumped up and at the drop of a hat she was able to adjust the order accordingly to fit our needs. We had a champagne wall that was transformed into a stunning showpiece that EVERYONE wanted an Instagram worthy photo in front of. Our tent was decorated with simple glass accent flowers and unique centerpieces that our guest could not wait to take home. It was everything I had on my vision board and more. It was one of my best nights of my life thus far and I couldn’t have done it without Herb & Ritual.

  Ashley was able to help my vision come to life at my engagement party. The planning process from the beginning was a dream when she took my Pinterest reference photos and made the perfect mood board. Our guest list bumped up and at the drop of a hat she was able to adjust the order accordingly to fit our needs. We had a champagne wall that was transformed into a stunning showpiece that EVERYONE wanted an Instagram worthy photo in front of. Our tent was decorated with simple glass accent flowers and unique centerpieces that our guest could not wait to take home. It was everything I had on my vision board and more. It was one of my best nights of my life thus far and I couldn’t have done it without Herb & Ritual.

  • +4 photos
• Christina A. Sent on 11/29/2021
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Great experience

  I loved my bouquet so much and so did my wife! They were so well designed and exactly what we were looking for. Ashley was communicative and took my vision seriously. Thank you so much!

  I loved my bouquet so much and so did my wife! They were so well designed and exactly what we were looking for. Ashley was communicative and took my vision seriously. Thank you so much!
• Angela J. Sent on 01/19/2022
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Absolutely stunning

  I have used Herb & Ritual 3 times. 2 holiday arrangements and also for my wedding. Each time was a great experience. They are so patient and helpful when your unsure. I have found new flower favorites through Herb & Ritual. Flowers you don't get from your average florist. And man do these arrangements really last. They stay fresh and beautiful for so much longer to enjoy and feel like you really get your money's worth. My wife had an idea of a sunset bouquet for our sunset wedding on the beach. And Herb & Ritual worked with her to make her ideas and dreams come true and we're very patient with some of her uncertainty and changes throughout the process. She even created boutonniere's to go along with the bouquet.

  I have used Herb & Ritual 3 times. 2 holiday arrangements and also for my wedding. Each time was a great experience. They are so patient and helpful when your unsure. I have found new flower favorites through Herb & Ritual. Flowers you don't get from your average florist. And man do these arrangements really last. They stay fresh and beautiful for so much longer to enjoy and feel like you really get your money's worth. My wife had an idea of a sunset bouquet for our sunset wedding on the beach. And Herb & Ritual worked with her to make her ideas and dreams come true and we're very patient with some of her uncertainty and changes throughout the process. She even created boutonniere's to go along with the bouquet.
• Erica F. Sent on 09/15/2022
  3.6 out of 5 rating

  3.6
  • Quality of service
    3.0 out of 5 rating
    3.0
  • Average response time
    4.0 out of 5 rating
    4.0
  • Professionalism
    4.0 out of 5 rating
    4.0
  • Value
    3.0 out of 5 rating
    3.0
  • Flexibility
    4.0 out of 5 rating
    4.0

  Not happy with overall execution

  H&B overall did an okay job but I wasn’t happy with the execution. My mothers corsage fell apart immediately after it came out the box. I had garland with white flowers for each table and there was an entire table with no flowers. My ceremony flowers on my arch was much smaller then expected and it was never transferred to my sweetheart table which ultimately is H&B’s responsibility per the contract. Apparently this was supposed to be done by the day of coordinator but she would have to get on a ladder. I told H&B about these issues and she said she was going to send me a gift from her shop for all of the mishaps but I never got anything. I did love my bridal bouquet though.

  H&B overall did an okay job but I wasn’t happy with the execution. My mothers corsage fell apart immediately after it came out the box. I had garland with white flowers for each table and there was an entire table with no flowers. My ceremony flowers on my arch was much smaller then expected and it was never transferred to my sweetheart table which ultimately is H&B’s responsibility per the contract. Apparently this was supposed to be done by the day of coordinator but she would have to get on a ladder. I told H&B about these issues and she said she was going to send me a gift from her shop for all of the mishaps but I never got anything. I did love my bridal bouquet though.

  Herb and Ritual's reply:

  Good Morning Erica!
  
  We are so sorry you experienced a less than desirable service. We did however make it very clear in your contract and even before booking with you on the phone, that due to climate it is very possible for florals to end up damaged from heat/humidity or other inclimate weather issues. Your item quantity for garlands was also clearly stated on your proposal prior to you signing your contract.
  
  As we explained before we are also not under obligation per any clause in our contract to move your arch, unless it is discussed prior to or requested by the bride. This was not something that was requested by you, so we went ahead and took the liberty to explain the process to your coordinator, who then agreed it would be done. A ladder was not necessary as the area could have easily been accessed with a small chair. Which we also explained.
  
  We offered you a refund for the mishaps with your corsage, however you chose the free gift as an option instead. We will happily send you your gift that we offered, but as we are an operating online store we do fulfill orders that have been made prior to our agreement first, and on an inventory stock basis. As we had only recently agreed to this, your order will be on its way soon! :) Again we apologize that you experienced so many miscommunications during our time together. We do strive to encourage our clients to ask more questions so that they fully understand how our process amd contract works if anything at all is in question. Thank you for your time and review.