Hilton Garden Inn Raleigh-Crabtree Valley Reviews
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Hilton Garden Inn Raleigh-Crabtree Valley
Raleigh, NC4.9 out of 5 rating, 52 Reviews
4.9
52 Reviews
Reviews
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4.9 out of 5 rating
4.9 Excellent
4.9 out of 5 rating
52 Reviews
98% recommend it
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Quality of service 4.9 out of 5 rating
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Average response time 4.9 out of 5 rating
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Professionalism 4.9 out of 5 rating
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Value 4.9 out of 5 rating
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Flexibility 4.9 out of 5 rating
![Hilton Garden Inn Raleigh-Crabtree Valley - 1](https://cdn0.weddingwire.com/review/3667/original/640/jpg/2747663.jpeg)
![Hilton Garden Inn Raleigh-Crabtree Valley - 2](https://cdn0.weddingwire.com/review/5667/original/640/jpg/2747665.jpeg)
![Hilton Garden Inn Raleigh-Crabtree Valley - 3](https://cdn0.weddingwire.com/review/7667/original/640/jpg/2747667.jpeg)
+14
User photos
![Hilton Garden Inn Raleigh-Crabtree Valley - 4](https://cdn0.weddingwire.com/review/9667/original/640/jpg/2747669.jpeg)
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Veronica P. Sent on 01/20/20225 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
The vendor was awesome, they had everything so beautiful.
My wedding at the Hilton Garden Inn was so beautiful and elegant. My guests had a wonderful time, everyone enjoyed themselves, I have no complaints. Thank You for everything.My wedding at the Hilton Garden Inn was so beautiful and elegant. My guests had a wonderful time, everyone enjoyed themselves, I have no complaints. Thank You for everything. -
Quality of service
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Catina T. Sent on 01/26/20225 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Professional, personal, very responsive.Ashley was easy to work with as well as the staff.
We went looking at several venues. We always went back to The Hilton as our choice because of the warmest, the atmosphere upon our very first visit.
After we chose the venue, Ashley was absolutely amazing during the entire planning process. Always very responsive to any question my husband and I had. She even worked well with our vendors.
Our wedding was everything we asked for and more. The food was amazing.We went looking at several venues. We always went back to The Hilton as our choice because of the warmest, the atmosphere upon our very first visit.
After we chose the venue, Ashley was absolutely amazing during the entire planning process. Always very responsive to any question my husband and I had. She even worked well with our vendors.
Our wedding was everything we asked for and more. The food was amazing.-
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+4 photos
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Quality of service
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Joan F. Sent on 01/03/20205 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Our Wedding Experience
We reserved a block of rooms for our daughter's wedding. Every time I contacted the hotel, we had an immediate response. Megan was amazing. When we were nervous about the shuttle service we hired, Megan called them and then called us. WOW! Our guests complimented the bar/restaurant service, the excellent rooms, the hotel shuttle to and from the airport. We could go on and on. If we would have another wedding in Raleigh, we would not even look at another hotel. We would go directly to Hilton Garden Inn at Crabtree.We reserved a block of rooms for our daughter's wedding. Every time I contacted the hotel, we had an immediate response. Megan was amazing. When we were nervous about the shuttle service we hired, Megan called them and then called us. WOW! Our guests complimented the bar/restaurant service, the excellent rooms, the hotel shuttle to and from the airport. We could go on and on. If we would have another wedding in Raleigh, we would not even look at another hotel. We would go directly to Hilton Garden Inn at Crabtree. -
Quality of service
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Cheryl T. Sent on 06/23/20215 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Good it was very convenient for the family to-stay
The spot was beautiful, we loved it. And my son was very pleaThe spot was beautiful, we loved it. And my son was very plea-
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+9 photos
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Quality of service
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Sarah M. Sent on 06/24/20215 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Fabulous for our Dance Company Celebration
I cannot say enough about how thrilled we were with our experience with Hilton Garden Inn Raleigh-Crabtree Valley. We used their venue for our end of year party for our dance company. We hosted 150 dancers and their parents and we could not have been happier. Megan was fabulous to work with. She answered yes to every request, including last minute changes including special meal needs. The ballroom was beautiful. The staff was professional and so kind. And the price for our event was far better than we could get from any other venue we contacted. We will be back again. No negatives at all, would highly recommend.I cannot say enough about how thrilled we were with our experience with Hilton Garden Inn Raleigh-Crabtree Valley. We used their venue for our end of year party for our dance company. We hosted 150 dancers and their parents and we could not have been happier. Megan was fabulous to work with. She answered yes to every request, including last minute changes including special meal needs. The ballroom was beautiful. The staff was professional and so kind. And the price for our event was far better than we could get from any other venue we contacted. We will be back again. No negatives at all, would highly recommend. -
Quality of service
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Troy L. Sent on 11/24/20205 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Megan Denzell Is Excellent and Professional
Megan Delzell was great! She was professional and excellent at helping us with rooms for our wedding party and out of town guests. She answered all questions we had.Megan Delzell was great! She was professional and excellent at helping us with rooms for our wedding party and out of town guests. She answered all questions we had. -
Quality of service
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Lindsay G. Sent on 02/06/20205 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Birthday party
Everything was absolutely perfect for my birthday party. Everything from the venue, to the food and service was exceptional. Staff were all professional and helpful. I feel like Megan went above and beyond and thought of every little detail. She was phenomenal to work with. I will absolutely return for any future events and I highly recommend the Hilton and Megan Delzell.Everything was absolutely perfect for my birthday party. Everything from the venue, to the food and service was exceptional. Staff were all professional and helpful. I feel like Megan went above and beyond and thought of every little detail. She was phenomenal to work with. I will absolutely return for any future events and I highly recommend the Hilton and Megan Delzell. -
Quality of service
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Ken S. Sent on 10/29/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Wonderful Wedding
We worked with Megan Delzell at this property. SHE IS TERRIFIC! Very knowledgeable in blending hotel operations with catering, flowers and every conceivable detail. The hotel itself is lovely and has well appointed decor. All of our guests enjoyed their accommodations and all of the food served- including the hot breakfast each morning. Do yourself a favor and BE SURE to speak with Megan and check this venue out. Everything was perfect and smooth!We worked with Megan Delzell at this property. SHE IS TERRIFIC! Very knowledgeable in blending hotel operations with catering, flowers and every conceivable detail. The hotel itself is lovely and has well appointed decor. All of our guests enjoyed their accommodations and all of the food served- including the hot breakfast each morning. Do yourself a favor and BE SURE to speak with Megan and check this venue out. Everything was perfect and smooth! -
Quality of service
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Krys Sent on 10/29/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Hilton at Crabtree
Megan was amazing...always there for the many email and phone calls. worked with us every bit of the way from touring till cake cutting. so honest and helpful it felt like family at the endMegan was amazing...always there for the many email and phone calls. worked with us every bit of the way from touring till cake cutting. so honest and helpful it felt like family at the end -
Quality of service
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Aneya Sent on 09/26/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
10 Year Anniversary Vow Renewal
Best venue hands down! I have planned 2 other weddings for my friends and I have been to a ton of venues in Raleigh. Hilton Garden Inn provides a ton for a great value! I almost feel like we should have spent more money lol. The food was AMAZING and they are flexible with their menu. The space itself is beautiful and don't worry about the carpet color, you will not notice it the day of your wedding! They have made my day truly special and I want to thank you guys from the bottom of my heart for all that you have done for my husband and I!
I highly recommend you have any event here. It's worth it!!!Best venue hands down! I have planned 2 other weddings for my friends and I have been to a ton of venues in Raleigh. Hilton Garden Inn provides a ton for a great value! I almost feel like we should have spent more money lol. The food was AMAZING and they are flexible with their menu. The space itself is beautiful and don't worry about the carpet color, you will not notice it the day of your wedding! They have made my day truly special and I want to thank you guys from the bottom of my heart for all that you have done for my husband and I!
I highly recommend you have any event here. It's worth it!!! -
Quality of service
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Kiersten Sent on 09/25/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Wonderful Stay!!
We did a room block for our wedding and Megan was so easy to work with and making sure we had enough rooms for our family and friends! Everyone enjoyed their stay and the goodie bags was so nice!! On the night of our wedding, they had decorated our room and it was just the sweetest gesture!We did a room block for our wedding and Megan was so easy to work with and making sure we had enough rooms for our family and friends! Everyone enjoyed their stay and the goodie bags was so nice!! On the night of our wedding, they had decorated our room and it was just the sweetest gesture! -
Quality of service
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Lajuan Sent on 07/30/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Both Hotels were convenient
My family and I enjoyed the stay & the mall was near by with convenient shuttlesMy family and I enjoyed the stay & the mall was near by with convenient shuttles -
Quality of service
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John L. Sent on 10/25/20185 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Place for out of town wedding guests
Booked a block of rooms at the Raleigh Crabtree Hampton Inn since it was located almost exactly between the church and reception venue for my daughter's wedding. Worked with two sales managers (Mary and Nicole) and both were very helpful and responsive getting the rooms booked and accommodating the usual slate of questions and concerns as the wedding date drew near. All of our guests had nothing but good things to say about the accommodations and attentiveness of the hotel staff. We recommend this hotel to others looking for a place for out of town wedding guests or even just a place to stay in Raleigh for a weekend.Booked a block of rooms at the Raleigh Crabtree Hampton Inn since it was located almost exactly between the church and reception venue for my daughter's wedding. Worked with two sales managers (Mary and Nicole) and both were very helpful and responsive getting the rooms booked and accommodating the usual slate of questions and concerns as the wedding date drew near. All of our guests had nothing but good things to say about the accommodations and attentiveness of the hotel staff. We recommend this hotel to others looking for a place for out of town wedding guests or even just a place to stay in Raleigh for a weekend. -
Quality of service
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Veena P. Sent on 11/28/20185 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Wedding venue Experience
I'm so happy that I chose the perfect venue for my wedding where I got various flexible options in everything. I'm going to recommend it to my friends for sureI'm so happy that I chose the perfect venue for my wedding where I got various flexible options in everything. I'm going to recommend it to my friends for sure -
Quality of service
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Erin Sent on 09/26/20185 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Came in for my sisters wedding from out of state. Everything was an amazing experience from the hotel to the rooms to the staff. Everything was amazing and the staff is so sweet!!!!!!Came in for my sisters wedding from out of state. Everything was an amazing experience from the hotel to the rooms to the staff. Everything was amazing and the staff is so sweet!!!!!! -
Quality of service
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Dina Sent on 09/24/20185 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Awesome hotel, great location, very nice banquet room space, and sleeping rooms. Everyone was very helpful, from the staff planning our event, to the staff that help set up for our event. The hotel is very clean, updated and has great amenities. This was our second year at this hotel for our event and we hope to be back in the future.Awesome hotel, great location, very nice banquet room space, and sleeping rooms. Everyone was very helpful, from the staff planning our event, to the staff that help set up for our event. The hotel is very clean, updated and has great amenities. This was our second year at this hotel for our event and we hope to be back in the future. -
Quality of service
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Cynthia Sent on 08/07/20185 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
We held our family reunion on August 3. Late requests were handled in a timely manner. Nicole had worked with me since November 2017 to coordinate everything. It was a great experience working with her. The family loved everything and the food was great!We held our family reunion on August 3. Late requests were handled in a timely manner. Nicole had worked with me since November 2017 to coordinate everything. It was a great experience working with her. The family loved everything and the food was great! -
Quality of service
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Arlene Sent on 08/21/20185 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
We were impressive with the outstanding service we received from the from desk team especially aurthur......I may have his name wrong....we then got into contract with debbie, and other than being included in all communication..debbie worked all out with my daughter..... debbie was easy to work with....we mau use this facility again if we have another eventWe were impressive with the outstanding service we received from the from desk team especially aurthur......I may have his name wrong....we then got into contract with debbie, and other than being included in all communication..debbie worked all out with my daughter..... debbie was easy to work with....we mau use this facility again if we have another event -
Quality of service
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Krystal Sent on 07/30/20185 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
We hosted our family reunion here this past weekend. For the past year, I’ve worked with Nicole and she was wonderful. The weekend was absolutely wonderful and the family loved it. Lou was there over the weekend and he was always somewhere close by to help out. The staff were great and friendly. It was just a great weekend and we were very pleased. The meeting space was beautiful and roomy. I do have to mention that as we were ending our Sunday church service they came to tell us that the elevators were not working and it was right at checkout time. But they got them working not long after. Still a 5-star weekend...things happen. But they handled it quickly.We hosted our family reunion here this past weekend. For the past year, I’ve worked with Nicole and she was wonderful. The weekend was absolutely wonderful and the family loved it. Lou was there over the weekend and he was always somewhere close by to help out. The staff were great and friendly. It was just a great weekend and we were very pleased. The meeting space was beautiful and roomy. I do have to mention that as we were ending our Sunday church service they came to tell us that the elevators were not working and it was right at checkout time. But they got them working not long after. Still a 5-star weekend...things happen. But they handled it quickly. -
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Daryl Sent on 06/27/20185 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
We held our family reunion at the Hilton Garden Inn Crabtree this past weekend and it was a huge success largely in part to the outstanding service the hotel provided. There were over 130 family members present and every member of the staff was hospitable, warm, friendly, and provided the utmost in customer service. Many of our functions over the weekend were held at the hotel and the rooms were decorated and ready on time, the food was delicious (our compliments to the chef), and we couldn't have asked for anything more. I want to give a special thank you to Nicole Merendoni for working with us over the past year, meeting, emailing, planning and bringing all of it into reality. Also a special thanks to Nicole, Patsy, and James for being present during our events to make sure all of our needs were met.
I will DEFINITELY be recommending the Hilton Garden Inn as the place to use when hosting an event.
Thank you so very very much!We held our family reunion at the Hilton Garden Inn Crabtree this past weekend and it was a huge success largely in part to the outstanding service the hotel provided. There were over 130 family members present and every member of the staff was hospitable, warm, friendly, and provided the utmost in customer service. Many of our functions over the weekend were held at the hotel and the rooms were decorated and ready on time, the food was delicious (our compliments to the chef), and we couldn't have asked for anything more. I want to give a special thank you to Nicole Merendoni for working with us over the past year, meeting, emailing, planning and bringing all of it into reality. Also a special thanks to Nicole, Patsy, and James for being present during our events to make sure all of our needs were met.
I will DEFINITELY be recommending the Hilton Garden Inn as the place to use when hosting an event.
Thank you so very very much! -
Quality of service
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Michael Sent on 06/11/20185 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
The Hilton Garden Inn was used to host a banquet our Church Anniversary Celebration. First of all, Debbie Kearney, the Director of Catering was outstanding. She was extremely knowledgeable of the banquet services offered by the hotel and was very professional, organized, and courteous at all times. Even on the day of the banquet, she ensured that everything went as planned and remained on site with the serving staff for the event. The food was excellent and the guests raved about the exquisite taste and culinary skills of the chef. It was a wonderful event and I certainly would recommend the Hilton Garden Inn Raleigh Crabtree and its fantastic staff to anyone who is looking for high quality service.The Hilton Garden Inn was used to host a banquet our Church Anniversary Celebration. First of all, Debbie Kearney, the Director of Catering was outstanding. She was extremely knowledgeable of the banquet services offered by the hotel and was very professional, organized, and courteous at all times. Even on the day of the banquet, she ensured that everything went as planned and remained on site with the serving staff for the event. The food was excellent and the guests raved about the exquisite taste and culinary skills of the chef. It was a wonderful event and I certainly would recommend the Hilton Garden Inn Raleigh Crabtree and its fantastic staff to anyone who is looking for high quality service. -
Quality of service
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Adam Sent on 05/02/20185 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
We had our room block for our wedding at the Hilton Garden Crabtree and it was a great experience. Nicole Merendoni and her staff were amazing. They went above and beyond any expectations. The property was clean and well cared for as well. I will definitely use this location again and I highly recommend it.We had our room block for our wedding at the Hilton Garden Crabtree and it was a great experience. Nicole Merendoni and her staff were amazing. They went above and beyond any expectations. The property was clean and well cared for as well. I will definitely use this location again and I highly recommend it. -
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Dama Sent on 04/17/20185 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
The Hilton Garden Inn @ Crabtree is one of the most beautifully designed Hilton Garden Inn's I have ever stayed at and used for services. I frequent this chain often for my travel needs. I have also attended several events at different locations. The Crabtree location exceeded my expectations by being responsive from day one to after my event. The room was ready to roll by party time and the food was hot and delicious. My attendant was very attentive to all the guest during our birthday event for my mother. Debbie K. is very good at what she does and I will definitely use the Crabtree location again for future events.The Hilton Garden Inn @ Crabtree is one of the most beautifully designed Hilton Garden Inn's I have ever stayed at and used for services. I frequent this chain often for my travel needs. I have also attended several events at different locations. The Crabtree location exceeded my expectations by being responsive from day one to after my event. The room was ready to roll by party time and the food was hot and delicious. My attendant was very attentive to all the guest during our birthday event for my mother. Debbie K. is very good at what she does and I will definitely use the Crabtree location again for future events. -
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R. Sent on 04/19/20185 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
We hosted a training event/conference at Hilton Garden Inn Raleigh-Crabtree Valley and the customer service was great. Everyone was professional and flexible with onsite changes that needed to be made last minute.We hosted a training event/conference at Hilton Garden Inn Raleigh-Crabtree Valley and the customer service was great. Everyone was professional and flexible with onsite changes that needed to be made last minute. -
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James Sent on 02/19/20185 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Everyone at the Hilton Garden Inn was super professional, accommodating and nice.
The food provided for the event was very good.
We had a block of rooms for our guests with no complaints! The catering staff went out their way to help with anything we needed from the booking to finish.Everyone at the Hilton Garden Inn was super professional, accommodating and nice.
The food provided for the event was very good.
We had a block of rooms for our guests with no complaints! The catering staff went out their way to help with anything we needed from the booking to finish. -
Quality of service