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Weddings

HLM Weddings Reviews

HLM Weddings

HLM Weddings

Winston Salem, NC
4.2 out of 5 rating, 26 Reviews
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Reviews

4.2 out of 5 rating
4.2 out of 5 rating
26 Reviews
85% recommend it
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    4.2 out of 5 rating
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Awards

26
  • Brittany
    Brittany Sent on 04/27/2024
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    Engagement Session Miracle

    We hired Hannah a few months ago for our upcoming wedding in November 2024. Our package also included an engagement session. Hannah was beyond flexible with our schedules and allowed us to reschedule multiple times due to my indecisiveness and wanting the best backdrop for our photos. We got engaged in the Swiss Alps so I really wanted mountain shots. Fast forward to our scheduled date yesterday, 4/26/24. Weather was looking ok but then it took a turn for the worst. My fiance and I drove 3.5 hours to Blowing Rock to be engulfed in fog and rain. My ideal photoshoot overlooking the mountains was void. Hannah swooped in and saved the day. Her excitement and reassurance that our photos would be amazing, her overall energy and beautiful personality really put us at ease. We had the BEST time!! Hannah mentioned without me asking about a previous negative review on all platforms and her transparency, honesty and willingness to speak about it really made me respect her. I can see and feel her passion when it comes to her work. Honestly, it made me feel so much more confident I made a great decision choosing her to my our photographer for our big day. Now, back to us. She sent us sneak peeks within less than 5 hours. I’m obsessed! She hit the mark on my vibe. Hannah, I can’t wait to work with you in November on our big day!!! Thank you again, for everything.
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    Donnie K. Sent on 05/14/2024
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    Engagement Shoot!

    Hannah was a really great photographer. We hired her for our future wedding, and she guided us through the entire engagement shoot. She knew what poses we should do as well as making us feel comfortable in front of the camera. Highly recommended to any couples!
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    Alfred L. Sent on 05/28/2024
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    Great experience with Hannah

    Thank you, Hannah, for making our wedding memories so beautiful. HLM Wedding is lucky to have you!
    Hannah was best photographer so happy with our photos. Appreciate it.
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  • D
    Danny S. Sent on 05/28/2024
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    Good experience with Hannah

    So grateful to have had Hannah from HLM Wedding as our photographer. She made our day extra special with her amazing skills.
    Hannah was best photographer so happy with our photos. Highly recommended.
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    Jason R. Sent on 05/28/2024
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    Great experience with Hannah

    We are over the moon with our wedding photos thanks to Hannah at HLM Wedding. She is the best photographer.
    Hannah was a wonderful photographer so happy with our photos.
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    Andrew Sent on 05/28/2024
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    Great experience with Hannah

    Hannah's talent at HLM Wedding is unmatched. Our wedding day was captured perfectly thanks to her amazing skills.
    Hannah was a wonderful photographer so happy with our photos.
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    Joseph A. Sent on 05/28/2024
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    Amazing experience with Hannah

    Hannah exceeded all of our expectations. Her eye for beautiful shots and her ability to make us feel comfortable in front of the camera was amazing. We couldn't be happier with our wedding photos!
  • W
    William R. Sent on 05/15/2024
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    Perfect Wedding Day

    We really felt comfortable with Hannah as our Wedding Day photographer! She helped us from zipping my brides dress to straightening my bowtie! We received our preview within 48 hours and our completed album quickly. We would recommend Hannah 10/10
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    Michelle M. Sent on 05/13/2024
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    Expectations surpassed

    We absolutely loved working with Hannah! We were lost in where to even begin and Hannah helped us with every aspect of our wedding day! We would recommend her without hesitation to all of our friends!
  • Meredith
    Meredith Q. Sent on 04/27/2024
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    Absolutely beautiful pictures

    We had a courthouse wedding and contacted Hannah for pictures last minute and they were all SO beautiful and for such a reasonable price! 10/10 recommend to anyone looking for a wedding photographer.
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    Michelle S. Sent on 03/25/2024
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    Excellent, Fast, Perfect

    Hannah was excellent! From our engagement photos, bridals, and wedding day we wouldn't change a thing! We were surprised that we received our completed album back the very next day and were so grateful! We are so thankful to have found Hannah and will recommend her to everyone. Her expertise is incredible and she is truly a joy to work with!
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    Hannah P. Sent on 03/19/2024
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    Dreamy. Perfect.

    We hired Hannah after being passed along her information from a friend! We couldn’t have been happier with our decision! No detail left undone! Hire Hannah! You won’t regret it!
  • Lizzie
    Lizzie M. Sent on 01/16/2024
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    Professional and Beautiful Style!!

    My husband and I got married on 12/31/23 at the Stockroom at 230 and Hannah was our photographer for the day. She was amazing, very professional, polite, and patient dealing with my friends and family. It was very chilly on our wedding day and we were in a time crunch to get all of the pictures we wanted, and she was great at keeping things moving and in order. I love her style and am so excited to see the professional pictures in a few months. 20000/10 definitely recommend for anyone in the Raleigh and surrounding areas!!
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    Natalie H. Sent on 10/17/2023
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    Excellent photography!

    Hannah took breathtaking photos at our wedding! I was anxious on my wedding day and she helped reassure me. Weddings can be overwhelming and stressful. Hannah ensured I felt comfortable and happy with the photos we did. She and her assistant were so kind. The photos turned out great and I'm excited to see the final touches added to them. I would recommend Hannah to any bride and groom! 💕
  • Brittany
    Brittany J. Sent on 06/02/2023
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    The BEST decision we made for our wedding

    Hiring Hannah and HLM Weddings to photograph our wedding is the BEST decision we made in our planning process. Our photos absolute perfection - everything I hoped they would be and SO much more! She captured every bit of decor, every embrace, every meaningful moment, every goofy face, truly all of it - she's amazing. But the best part of hiring Hannah was having her present on our day. She soothed my bridal nerves, kept my family and bridal party on schedule, made the most of some really tough circumstances, and did it all with a smile on her face and a helping hand at the ready. We LOVE her. Hire her. You will NOT regret it.
  • Brittany
    Brittany K. Sent on 01/03/2023
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    True Hype woman

    We are so excited we chose to have Hannah by our side on our wedding day. She was so wonderful from working with all of the children of our wedding party to helping lace up my dress! Our preview was to die for, I cannot wait for our full album. Thank you! Thank you! Thank you!
  • E
    Emily Sent on 01/16/2023
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    HLM Wedding Photographer

    I hired Hannah for my wedding in October 2022. All I can say is WOW!! Hannah is so good at what she does. Me and my husband got married in the middle of a hurricane. Hannah was super flexible and did everything in her power to assure me my pictures would be beautiful no matter what. Not only that, but she made me feel super comfortable and confident. I was throughly impressed with all of the good quality pictures we received. I would hire Hannah a million times over! We received sooooo many pictures that I will cherish forever!

    HLM Weddings's reply:

    Thank you so much!! You guys are amazing! I really appreciate the amazing review and look forward to working together again soon!!
  • R
    Rheanna H. Sent on 01/02/2023
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    Amazing and professional

    Hannah is amazing and knows what she is doing. I highly recommend her for your wedding. She is professional and talented. I will be referring her to everyone.
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    Mary M. Sent on 12/31/2022
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    Absolutely amazing

    Hannah is an amazing photographer, her work speaks for itself. It's why I booked with her over anyone else, breath taking memories she created on our most special day. 💖
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    Hannah C. Sent on 12/31/2022
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    Amazing friend and photographer

    Hannah is an amazing friend and photographer. I’m so happy we went this direction, not only do I have these amazing moments but we were able to laugh and have fun throughout my wedding day together! I full recommend Hannah.
  • Maddie
    Maddie L. Sent on 05/27/2024
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    DO NOT HIRE (from a wedding vendor)

    I’m a bridal hair and makeup artist that was hired for a wedding on 5/26/24. Hannah was hired to be the photographer for this event, but NEVER SHOWED UP.

    After poor communication throughout the morning with the bride, she finally notified the bride she’d arrive at the venue at 3pm to photograph the first look. I have a small camera that I use just to take hair and makeup photos, but I offered to take a few photos of the bridesmaids in their pjs and of the bride getting dressed. I’m not a professional photographer by any means but I know brides love those photos and Hannah was arriving after they had already gotten dressed and headed to the venue. At 3:15 pm as I’m packing up after the bridal party had left for the venue, I get a call from a bridesmaid informing me that Hannah had sent a text to the bride that her car was broken down and she was still 45 minutes from the venue with no answer on when or if she’d be arriving. The bridesmaid asked if I’d bring my camera and at least photograph the first look to that the wedding schedule didn’t fall behind. Of course I headed straight over there! I photographed the first look, a few couples portraits, and a few bridal party photos. Another bridesmaid pulls me aside and tells me that Hannah was supposedly sending a different photographer but they were still 45 minutes away. She then asked if I could possibly stay and take family photos for the bride and groom. I of course stayed and took those for them. At 4:45 the bride told me I could head out and that the second shooter should be there for the ceremony at 5:30. I checked in with the bride this morning only to find out NO PHOTOGRAPHERS SHOWED UP AT ALL. The only photos this couple has of their wedding day are the ones I took, and reminder I’m only a hair and makeup artist!! If I could put zero stars I would. As a wedding vendor I find Hannah’s actions to the absolutely appalling and extremely unprofessional. Wedding days are so important and special and this couple can never get this day back. If you want to actually receive the services you’re paying for, don’t hire this company. If I ever have another bride tell me this is her photographer, I’ll tell her to run! I will also make sure the battery in my camera is fully charged that day.
  • Victoria
    Victoria B. Sent on 03/06/2024
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    Disappointed to say the least

    UPDATE 3/27: first I want to say, we were pleased with our wedding photos in the shade, but the photos in direct sunlight were not good, she blamed the ceremony time, although we have pictures from iPhones that looked great! Our ceremony was also captured from so far away, which was disappointing as I couldn’t see my husband reaction. But apparently that’s her style. I understand it’s hard to photograph in the sun, but a professional photographer should know how to adapt to that.
    After I made my reviews she reached out to me. She had apparently re-edited our photos, but never sent us the new album (apparently Pixieset was suppose to notify me). After seeing the re-edits I asked for the raws because I was still unhappy, she just threw a preset on them and called it a day. It took awhile and some unnecessary drama, but we got the raws yesterday. I hope no one else has to experience what we did. She kept asking me to remove my reviews, but I felt it was important that my I share my honest experience and not hide it from other potential couples. I had a handful of her brides reach out to me because they were also having similar issues with Hannah. I hated to hear others were being treated the same way. I never asked for money back and never wanted any, I just wanted my photos so someone that knows what they are doing can edit them. I have worked in the wedding industry and with many vendors before, so when I say this experience is something no couple should ever have to go through, I mean not wholeheartedly. I do not like leaving reviews like this, but when you’ve been disrespected, and treated the way she has treated me, it shouldn’t be kept a secret. I have been kind and patient with her, even though she didn’t make it easy. For her sake, I’m not sharing the screenshots of the nasty comments she has made.
    ——————————-
    We hired Hannah at the end of May 2023, and things started going downhill after our engagement session in July. She was rude, unresponsive, and scattered. I’ll just say working with HLM was what caused the most stress leading up to our wedding day, the day off, and after. We got married at our Church in August. We regret hiring Hannah and that disappointing because of all the great reviews she had. But, for some reason she really dropped the ball with us and failed to accept any responsibility for it or show any empathy or compassion. All the photos in direct sunlight are overexposed, which is all our family photos and more. I know we had a more intimate and non traditional wedding, and that’s the only reason I can think of that she would show up unprepared and “winging it”. She kept asking me over and over if there was any other poses I wanted. I understand wanting to make sure you don’t miss anything but I felt like she took no control over things. I sent a Pinterest board, per her request months before our wedding that she said she just looked at the morning of our wedding. Asking me “anything else” just about after every photo was overwhelming and exhausting, something a bride should not have to even think about on her wedding day. That’s why we hired a professional. She was supposed to re-edit them but she is now ghosting me and I haven’t heard from her since December. From the reviews it seems that if you have a traditional extravagant wedding you get a different version of Hannah than we did our on wedding day. Which is saddening because no matter how big or small, your wedding day is important. She failed to make ours feel like it was.

    HLM Weddings's reply:

    Victoria, I have reached out multiple times in hopes to make things right.

    I am so sorry you feel I wasn’t professional at your wedding, I zipped and helped you with your dress and was a friend every step of the day!

    You got married at high noon in august, it wasn’t overexposed as it was the normal lighting outside, I edit light and airy with a hint of bold. Thats my style. I provided you with the raws in hopes you would give grace and remove the review and possibly have someone edit in a different style you liked more, I understand my style of capturing wedding days doesn’t match everyone’s! You were on a raised platform and I was shooting with my 35mm which is typical for me during ceremony and most of the day on wedding day except for when I shoot details and that’s typically with a macro lens.

    I was very unresponsive at times due to my fathers passing in October, I also apologized and tried to repay you in full for my lack of communication.

    I apologize things didn’t go well with us but as a business owner I accept full responsibility and apologize that you weren’t happy! I have tried to make things right and have spoken with you multiple times over the last few months trying to come to a common ground.

    You received the raw images, and I hope someone edits them to your liking and again I’m so sorry you feel I didn’t treat your wedding with respect as I love wedding days and am excited at each and every single one!

    Also, for anyone wandering she did get married at a very lovely campground! I absolutely loved it and thought it was such a quaint and cute place! This did not make me think less of her on her wedding day or treat it differently!

    I am attaching actual albums below

    Wedding - https://hlmweddings.pixieset.com/beanwedding/

    Engagements - https://hlmweddings.pixieset.com/vengagement/
  • A
    Ariana N. Sent on 04/18/2024
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    Very disappointed

    Updated 7/8/24: I received my photos today from my 12/16/23 wedding and am quite happy with them. Hannah is clearly talented. However, I am still very upset that 1) someone hired off of Facebook 24hrs prior to my wedding showed up on my wedding day as my photographer (with no advance notice, and still no explanation/apology); and 2) that it took so long to receive my edited photos.
    ______________________________________________________
    I have never written a negative review before, for ANYTHING. But wedding photos are so crucial, and I don't want anyone to experience what I did. I sent the below email to Hannah on 4/4/24 (two weeks ago) regarding our 12/16/23 wedding outlining my concerns (short version: poor communication, someone hired on Facebook 24hrs before my wedding photographed our wedding with no notice that this was happening, and I'm still waiting to receive most of my photos). I have not received a response back to this email.
    ______________________________________________________________
    Hi Hannah,

    I am becoming increasingly frustrated and concerned with your photography service. My concerns:

    Communication concerns leading up to the wedding:
    - I hired you on 10/14 and paid in full for your $1,895 service on that date. I was comfortable paying in full given the excellent reviews and sample photos you have online, and your professionalism during our initial call.
    - On 11/8, we scheduled a call via email for 11/14 at 10am to review the questionnaire I sent over and the wedding day timeline. On 11/14, you did not respond to my email, texts, or calls until ~10:45am, when you let me know that you were busy closing out your dad's estate and would not be able to meet.
    - On 11/15, I emailed you several new potential dates/times for a call. I did not hear back from you, so on 11/24 I emailed you again asking you whether you were still up for photographing our wedding or whether I needed to find another photographer given that you were dealing with your dad's death. You emailed me back promptly and agreed to a call on 12/7 at 11am.
    - On 12/7, I called you twice, texted you once, and emailed you once at 11am without hearing back. Christina called me, instead, and let me know that your kids were in the hospital. We went through the timeline together.
    - On 12/8, I emailed you, asking you again whether I needed to find another photographer given that you were now dealing with very sick children. You very promptly texted back and said, "I have 4 photographers I have trained under myself in the instance anything ever happens for any of my weddings! you will be taken care of no matter the situation!...Please don't worry. You won't be let down! You have my word. I have trained them each, they travel with me to weddings, they shoot just as I do! I still edit the work!"
    - On 12/15, the day before our wedding, I emailed you confirming that we were still on for the next day and to see if we could adjust the start time by 30min. You emailed me back promptly and said, "Sounds great! See you then!"

    Wedding day concerns:
    - On 12/16 (wedding day), a man I have never met before showed up and said that Christina asked him to cover our wedding. I did not have any notice that you would not be there, and he said that he did not usually work with you or Christina. In fact, he told me that, not only has he not trained under you, he does not usually photograph weddings. If I had known that you did not have another photographer who you trained lined up to provide back-up, I would have preferred to hire someone else on my own after having an opportunity to review their work and experience.
    - This man clearly had not been briefed regarding our wedding. He did not know where the ceremony or reception would be, he had not gone over the timeline with anyone, and did not know anything about our photography goals/priorities. We had to spend a significant amount of time on our wedding day explaining the plan to him, giving him directions, and waiting for his car to start when driving from the ceremony to the reception. During our wedding, multiple guests commented on how he was clearly missing special moments (e.g., my grandmother's speech, our cake cutting, etc.) that he would not have missed had he been informed about our timeline or priorities ahead of time.

    Concerns regarding post-wedding communication and service:
    - On 1/25, I emailed you saying that I was surprised not to see you at the wedding, and to check in to see when our photos might be available. I did not hear anything, so I emailed you back on 1/30. On 2/1, you respond, "I am working on your preview for your wedding day! Full album delivery is 12 weeks from wedding day!" You did not offer a reason as to why you or someone you trained did not show up on our wedding day. Given the below communication, it is clear that you were not "working on [my] preview" on 2/1. You had not downloaded the pictures yet, and would not start editing them for at least another five or six weeks.
    - On 3/4, I emailed you again because it was several days shy of 12 weeks, and I had yet to receive a preview. You let me know that you were running "about a week behind on edits! I will be able to start next Monday and finish by that Friday! I apologize!!!"
    - On 3/6, the photographer who showed up on our wedding day reached out to me. He told me that he was worried that we were involved in a scam because our photos had not yet been downloaded and he had not been paid for his service. He said that he had been having communication issues with Christina, who hired him with less than 24hrs notice via Facebook ad. He said that Christina had used the same two reasons for her poor communication as you did last fall: 1) her father died; and, 2) her two children were in the hospital.
    - On 3/15, I still had not seen any photos, so I emailed you again. I did not hear back, so on 3/16, I emailed you again, letting you know that I was aware that our photos had never been downloaded. You responded on that same day to let me know that "the photos have been downloaded and are almost complete!" On 3/18, I emailed you again because I still had not seen any photos. I did not hear back.
    - On 3/20, you texted me letting me know that you had "began the upload of [my] photos." Some photos were there, but they were not "almost complete."
    - On 3/23, I had not seen any more pictures uploaded, so I reached out again. Several more trickled in over the next several days, but we still do not have a full album.
    - Although I am happy with some of the photos I have seen, many others appear to be minimally edited and of substantially inferior quality compared to what was advertised on your website.
    - On Thursday, 3/28, I texted you again to see when I could expect a complete album, but never heard back. I texted you once again on the morning of Monday, 4/1, but never heard back.

    It is now 4/4. I am very frustrated that I paid you $1,895 five and a half months ago, and yet still do not have a full album. I am also upset that a person with limited experience photographing weddings was responsible for my wedding photography, especially given that I had received "[your] word" that this would not happen. At this point, I really need to know what is going on. Based on online reviews that have been posted since I hired you (some of which have recently been removed from Google), it looks like your other customers have been dealing with similar issues, and I am very worried that you are unable or unwilling to provide a quality service. Can I expect to receive copies of edited photos of similar quality to what was advertised on your website in a timely manner?

    Sincerely,

    Ariana
  • Mackenzie
    Mackenzie Sent on 06/27/2024
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    Do not hire

    DO NOT HIRE HLM WEDDINGS. I have way too much to say about this terrible photographer, see photos for full review.
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