Holiday Inn & Suites McKinney - Fairview Reviews

Reviews

• Matthew Sent on 03/24/2015
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Amy, Melissa, and the rest of the Holiday Inn staff were extremely helpful in planning our wedding reception! The catering (hors d'ouevres) was amazing and their exceptional service helped make this day spectacular. They were accommodating every step of the way and we enjoyed a stressfree wedding reception.

  Amy, Melissa, and the rest of the Holiday Inn staff were extremely helpful in planning our wedding reception! The catering (hors d'ouevres) was amazing and their exceptional service helped make this day spectacular. They were accommodating every step of the way and we enjoyed a stressfree wedding reception.
• 
  User1880400 Sent on 10/22/2014
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  This event was for a 45 year class reunion. To begin with the facility was ideal for our function and met our needs. The size of the room was perfect. The service and professionalism of the staff was excellent.. Every employee was courteous. Melissa and Amy went above and beyond in order to make everything perfect for us. Also staff employee Christine was extremely helpful in aiding us with an issue with our cake. Everyone that attended our function was very complimentary regarding all aspects of our reunion. I would use this venue again without hesitation for any upcoming functions. Once again many thanks to the Management and staff.

  This event was for a 45 year class reunion. To begin with the facility was ideal for our function and met our needs. The size of the room was perfect. The service and professionalism of the staff was excellent.. Every employee was courteous. Melissa and Amy went above and beyond in order to make everything perfect for us. Also staff employee Christine was extremely helpful in aiding us with an issue with our cake. Everyone that attended our function was very complimentary regarding all aspects of our reunion. I would use this venue again without hesitation for any upcoming functions. Once again many thanks to the Management and staff.
• Shannon Sent on 12/27/2013
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Melissa was incredible. She made the event perfect!

  Melissa was incredible. She made the event perfect!
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• 
  User1975812 Sent on 12/18/2014
  4.7 out of 5 rating

  4.7
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    4.5 out of 5 rating
    4.5
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    4.5 out of 5 rating
    4.5
  • Flexibility
    4.5 out of 5 rating
    4.5

  Amy was terrific, knowledgeable and extremely helpful!

  Amy was terrific, knowledgeable and extremely helpful!
• 
  User1354480 Sent on 09/29/2013
  4.7 out of 5 rating

  4.7
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    4.5 out of 5 rating
    4.5
  • Value
    4.0 out of 5 rating
    4.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  This was an extremely important event for my family and Melissa provided excellent support and guidance throughout the planning process. She was there to answer all questions, provided suggestions and overall I was confident during the entire process. On the day of the event everything was set up as promised and the staff supporting us that evening were outstanding.
  
  Everyone had a great time!

  This was an extremely important event for my family and Melissa provided excellent support and guidance throughout the planning process. She was there to answer all questions, provided suggestions and overall I was confident during the entire process. On the day of the event everything was set up as promised and the staff supporting us that evening were outstanding.
  
  Everyone had a great time!

  Holiday Inn & Suites McKinney - Fairview's reply:

  Thank you for your review. We value our guests opinions very highly and we are happy to hear we exceeded your expectations during this memorable event.
  
  Thank you again for taking the time to submit a review. Please let us know if there is anything we can do for you in the future.
  
  
• 
  User1362874 Sent on 10/04/2013
  4.5 out of 5 rating

  4.5
  • Quality of service
    4.5 out of 5 rating
    4.5
  • Average response time
    4.5 out of 5 rating
    4.5
  • Professionalism
    4.5 out of 5 rating
    4.5
  • Value
    4.0 out of 5 rating
    4.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Excellent party! Rave reviews.

  Excellent party! Rave reviews.

  Holiday Inn & Suites McKinney - Fairview's reply:

  We are happy to hear you had a memorable party and received many great reviews from your guests. We strive to work with our clients so their events are as stress-free for them as possible.
  
  Thank you again for the review and please let us know if there is anything we can do for you in the future!
• Tracy Sent on 07/24/2013
  4.1 out of 5 rating

  4.1
  • Quality of service
    3.5 out of 5 rating
    3.5
  • Average response time
    3.5 out of 5 rating
    3.5
  • Professionalism
    4.0 out of 5 rating
    4.0
  • Value
    4.5 out of 5 rating
    4.5
  • Flexibility
    5.0 out of 5 rating
    5.0

  It was a Family Reunion- the Tiffany was great in the being but she transferred to Houston. Melissa hit the ball out the park. She is very good at what she does. I forget the wait staff name but she is a gem. Whatever we need she was there and gave a suggest to wear name tags. I forgot to get them but she made it work for us. Kudos!
  
  God bless you all,
  Tracy Bell President

  It was a Family Reunion- the Tiffany was great in the being but she transferred to Houston. Melissa hit the ball out the park. She is very good at what she does. I forget the wait staff name but she is a gem. Whatever we need she was there and gave a suggest to wear name tags. I forgot to get them but she made it work for us. Kudos!
  
  God bless you all,
  Tracy Bell President
• Tina Sent on 12/02/2013
  4 out of 5 rating

  4.0
  • Quality of service
    4.0 out of 5 rating
    4.0
  • Average response time
    4.0 out of 5 rating
    4.0
  • Professionalism
    4.0 out of 5 rating
    4.0
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    4.0 out of 5 rating
    4.0
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    4.0 out of 5 rating
    4.0

  Thanks for all your help in coordinating our event! We enjoyed celebrating our party at the Holiday Inn. The food was great, the staffs were nice and friendly, most especially the guy, who, pardon me, I was not able to get his name. He was happy to help, and gave us an overall positive experience. The bar staffs I heard were great too. There was one lady from the staff, however that night, was not that friendly and we felt that didn't do her job well in helping us out with questions and requests. The general feedback was she was a little mean and had an attitude. The fruit tray was not also served. The manager and the coordinator Melissa, were both great and accommodated our wishes.

  Thanks for all your help in coordinating our event! We enjoyed celebrating our party at the Holiday Inn. The food was great, the staffs were nice and friendly, most especially the guy, who, pardon me, I was not able to get his name. He was happy to help, and gave us an overall positive experience. The bar staffs I heard were great too. There was one lady from the staff, however that night, was not that friendly and we felt that didn't do her job well in helping us out with questions and requests. The general feedback was she was a little mean and had an attitude. The fruit tray was not also served. The manager and the coordinator Melissa, were both great and accommodated our wishes.

  Holiday Inn & Suites McKinney - Fairview's reply:

  Thank you for your review, we value our guests opinions very highly. We appreciate the feedback regarding our employees; our clients and their events have the up-most importance to our team and deserve the very best in customer care and attention.
  
  Thank you for allowing the Holiday Inn & Suites McKinney to be a part of your special birthday celebration, it was one to remember!
• Vickie Sent on 09/27/2013
  2.7 out of 5 rating

  2.7
  • Quality of service
    3.0 out of 5 rating
    3.0
  • Average response time
    2.5 out of 5 rating
    2.5
  • Professionalism
    2.5 out of 5 rating
    2.5
  • Value
    2.5 out of 5 rating
    2.5
  • Flexibility
    3.0 out of 5 rating
    3.0

  I wasn't to happy we didn't have enough food and she left without saying goodbye... I didn't know where the box for the cake was I just wasn't happy.....

  I wasn't to happy we didn't have enough food and she left without saying goodbye... I didn't know where the box for the cake was I just wasn't happy.....

  Holiday Inn & Suites McKinney - Fairview's reply:

  Vickie,
  We regret that you and your husband were not 100% satisfied with your wedding celebration at our facility. Our team worked extremely hard preparing, setting up, and working the event to meet your expectations. In regards to the catering, our policy is to extend the final head count by 10% although in this case your head count was 30 adults although 58 attended. Even with the 10% buffer we were able to cater to all but a select few who went to our restaurant buffet. In the future we will strive to educate our wedding parties on the seriousness and effectiveness of our catering policies and will adjust the menu to fit their budget to accommodate to their entire event.
  
  It was a beautiful ceremony and reception and we trust you enjoyed your honeymoon.
• 
  User2153989 Sent on 05/29/2015
  1.1 out of 5 rating

  1.1
  • Quality of service
    1.5 out of 5 rating
    1.5
  • Average response time
    1.0 out of 5 rating
    1.0
  • Professionalism
    1.0 out of 5 rating
    1.0
  • Value
    1.5 out of 5 rating
    1.5
  • Flexibility
    0.5 out of 5 rating
    0.5

  This venue was absolutely horrible! We had my bridal shower here before my wedding to see how well they manage events and I'm so glad we did. The day of the bridal shower my maid of honor and I went to the hotel to set up the room. That was an adventure all by itself. We had to go to the front desk to find out what room we were in because there were no signs showing us where it was like we were told there would be. The "gift table" was a little side table. That wasn't going to hold gifts from 22 people. Once we got the room set up we had to go to the front desk again, 5 minutes before the even started, to find out where our food was. We then had the event and it seemed like everything was great, other than the food. All we had for food was two fruit platters and a sandwich platter, simple right? No way you can mess that up. Well, there were spiderwebs on the grapes, the strawberries were rotten (visible mold), and the bread on the sandwiches was so dry that it crumbled when you touched it. Since Melissa (the head event person who said she was going to be there but decided to leave early) wasn't there I ended up talking to the Hotel Manager. When I showed him everything that was wrong he just shrugged his shoulders and said there was nothing he could do about it. I just stood there with my mouth hanging open. I then said that that kind of an attitude made me really want to change venues for my wedding because if they can't do simple fruit and sandwich platters how are they going to manage the food for my wedding reception? He just shrugged and said if I didn't want to stay at their venue then I could move. Needless to say I was shocked! I was going to be spending $7000 for my wedding at that hotel and he was telling me I could move?! I couldn't believe it! I had never had a problem with them before this so it's not like there was history there making them want to make me leave. Well, needless to say, I moved my venue to somewhere else after emailing corporate.

  This venue was absolutely horrible! We had my bridal shower here before my wedding to see how well they manage events and I'm so glad we did. The day of the bridal shower my maid of honor and I went to the hotel to set up the room. That was an adventure all by itself. We had to go to the front desk to find out what room we were in because there were no signs showing us where it was like we were told there would be. The "gift table" was a little side table. That wasn't going to hold gifts from 22 people. Once we got the room set up we had to go to the front desk again, 5 minutes before the even started, to find out where our food was. We then had the event and it seemed like everything was great, other than the food. All we had for food was two fruit platters and a sandwich platter, simple right? No way you can mess that up. Well, there were spiderwebs on the grapes, the strawberries were rotten (visible mold), and the bread on the sandwiches was so dry that it crumbled when you touched it. Since Melissa (the head event person who said she was going to be there but decided to leave early) wasn't there I ended up talking to the Hotel Manager. When I showed him everything that was wrong he just shrugged his shoulders and said there was nothing he could do about it. I just stood there with my mouth hanging open. I then said that that kind of an attitude made me really want to change venues for my wedding because if they can't do simple fruit and sandwich platters how are they going to manage the food for my wedding reception? He just shrugged and said if I didn't want to stay at their venue then I could move. Needless to say I was shocked! I was going to be spending $7000 for my wedding at that hotel and he was telling me I could move?! I couldn't believe it! I had never had a problem with them before this so it's not like there was history there making them want to make me leave. Well, needless to say, I moved my venue to somewhere else after emailing corporate.

  Holiday Inn & Suites McKinney - Fairview's reply:

  Thank you so much for taking the time to review our hotel. I know that it has been sometime since your event, but I wanted to apologize to you for your experience with us. It is so upsetting that you had to go through that while planning for such a special day. I am the new event coordinator and I hope in the future you will consider us for any of your upcoming events.
  
  Please let me know if you need anything.
  
  Thank you,
  
  Heather Mayo