Cassandra R. Sent on 01/02/2020
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Quality of service
2.0 out of 5 rating
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Average response time
1.0 out of 5 rating
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Professionalism
2.0 out of 5 rating
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Value
1.0 out of 5 rating
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Flexibility
4.0 out of 5 rating
Lazy R Ranch-- Not Recommended
We chose this venue because my husbands grandfather grew up on the ranch years ago. It was sentimental and once we went to tour the venue, there was no question. Plus, I was told by Jessica that she would basically "hold my hand" through the planning, (I have yet to meet Jessica) they said they would do all they could to make planning so easy and stress free,
We booked and committed to having our wedding over an year in advance.
We were ecstatic!
Trying to get in touch with the venue throughout the year of planning was horrible, super discouraging. Three week turn around on emails. Returned phone calls.... non existent. I literally had to call the Monday prior to my wedding to see if we were still good to go... I played phone tag and had to break down and demand a response before I hung up. At that time, I was told they would meet us up there that Thursday to let us into the venue, give us the wifi password (as we were playing music off wifi), unlock the cabin where our family was staying, show us the ladder they had (which they later said we stole), etc. However....they NEVER SHOWED UP. I didn't get a phone call, text or email. I am very laid back HOWEVER.... this was awful. I don't want any other bride to experience this which is why I am finally writing a review.
Once we were back from our honeymoon, I called in reference to our deposit...(which I had been told they would be up the day we left to do a walk through and cut the check at that point....again, they never showed!) At the time I called, I was accused of stealing a ladder and I was then upset. I had been patient, kept my mouth shut and then finally lost it. For a venue to be so absent in the wedding planning process, not respond to requests etc, and then not show up throughout the wedding weekend, I was so offended,
To this day, I am thankful that we chose the venue because my husbands grandfather grew up on the property BUT I would NEVER recommend working with the Lazy R Ranch for an event especially your WEDDING (the most important day of your life).
They were NOT accommodating, not easily accessible, and it was not a good experience.
We chose this venue because my husbands grandfather grew up on the ranch years ago. It was sentimental and once we went to tour the venue, there was no question. Plus, I was told by Jessica that she would basically "hold my hand" through the planning, (I have yet to meet Jessica) they said they would do all they could to make planning so easy and stress free,
We booked and committed to having our wedding over an year in advance.
We were ecstatic!
Trying to get in touch with the venue throughout the year of planning was horrible, super discouraging. Three week turn around on emails. Returned phone calls.... non existent. I literally had to call the Monday prior to my wedding to see if we were still good to go... I played phone tag and had to break down and demand a response before I hung up. At that time, I was told they would meet us up there that Thursday to let us into the venue, give us the wifi password (as we were playing music off wifi), unlock the cabin where our family was staying, show us the ladder they had (which they later said we stole), etc. However....they NEVER SHOWED UP. I didn't get a phone call, text or email. I am very laid back HOWEVER.... this was awful. I don't want any other bride to experience this which is why I am finally writing a review.
Once we were back from our honeymoon, I called in reference to our deposit...(which I had been told they would be up the day we left to do a walk through and cut the check at that point....again, they never showed!) At the time I called, I was accused of stealing a ladder and I was then upset. I had been patient, kept my mouth shut and then finally lost it. For a venue to be so absent in the wedding planning process, not respond to requests etc, and then not show up throughout the wedding weekend, I was so offended,
To this day, I am thankful that we chose the venue because my husbands grandfather grew up on the property BUT I would NEVER recommend working with the Lazy R Ranch for an event especially your WEDDING (the most important day of your life).
They were NOT accommodating, not easily accessible, and it was not a good experience.
Idaho Guest Ranch - Lazy R Ranch's reply:
We are so sorry your experience with our Venue wasn't what you hoped it would be. We are certainly striving to improve in every way possible as we grow to fill the needs of our brides and grooms.
To address your concerns from the beginning:
1. You were offered the option to buy a wedding package that provided you with someone to streamline the wedding planning and make the whole experience super easy (what you refer to as "someone to hold your hand"). You chose not to buy that package and chose a simpler, less expensive package. Obviously you would not get that service if you did not purchase it.
2. There certainly was difficulty in communication. We apologize for any part that was our fault. At one point we weren't sure if your wedding was still happening since your final payment did not come in on time. However, after learning you were trying, we were patient with you until you could pay it. Again, we apologize for any communication issue on our end. Notes certainly indicate a lot of phone tag was played. We do strive to return calls promptly, but please understand that we are in a remote location where cell service is very spotty and it can sometimes be difficult to connect.
3. In reference to your comment that we "NEVER SHOWED UP", what actually happened is that the person meeting you was there early and waited for an additional 2 or 3 hours after the meeting time, for you to show. You did not show. They later left for a time to meet some other obligations which you caused them to be late for and then came back to check and see if you'd showed.
4. In response to the deposit. Cleaning crews come up and clean sometimes the day you leave, sometimes the day after. After their report is taken, decisions are made in reference to how much of the security deposit is to be refunded. You were not accused of stealing a ladder. You were simply asked if you knew where it was (often items get taken home by clients simply by mistake). The ladder did go missing during your stay and has never showed back up. Despite this, and in an effort to hopefully help make you feel better about any communication issues, we did not charge you for it.
