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iDefine Progress Reviews

iDefine Progress

iDefine Progress

Ypsilanti, MI
4.4 out of 5 rating, 18 Reviews
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Reviews

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4.4 out of 5 rating
4.4 out of 5 rating
18 Reviews
89% recommend it
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  • Quality of service
    4.4 out of 5 rating
  • Average response time
    4.4 out of 5 rating
  • Professionalism
    4.3 out of 5 rating
  • Value
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  • Flexibility
    4.5 out of 5 rating
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Awards

18
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+5 User photos
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    Flip L. Sent on 04/07/2023
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    Amazing quality!

    Clarence did a great job capturing our wedding day. The quality of the video was amazing. I highly recommend choosing iDefine Progress!
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    Lindsay C. Sent on 11/26/2019
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    Amazing beyond compare

    IDefine Progress is one of the best videographers/ cinematographers period. The way that he captured my wedding was so intuned and specific to the culture and the moment. People often wondered how he was able to capture the scenes he did because he was so unintrusive and stealth with his moments. He is kind and professional. I appreciate him and the care and attention to detail he used with the one of the most special day of my life.

    iDefine Progress's reply:

    What a whole story we could share from booking to day of! It was a worthy journey and you more than accomplished what you planned Lindsay! We made a MOVIE! I hope we create a sequel some day, featuring a baby or two! Lol
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    Koco Sent on 04/08/2023
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    Great experience !

    My husband and I had a great experience working with Clarence. He met all the deadlines, provided great video of our wedding and was easy to work with. We still cherish the video from that special day and would highly recommend working with him!
    • illustration stars

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    Joe P. Sent on 11/18/2019
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    Videographer

    Clarence was very easy to work with. My fiancé and I clicked with him instantly in our first meeting, and knew he would deliver. On the wedding day, he was on time and captured every moment of our day. He was always responsive throughout the process, and we have the best memories of our wedding day now in video form. We are grateful we had the chance to work with Clarence!

    iDefine Progress's reply:

    You and Koco exemplified GENUINE LOVE from the very first day we met at Panera! You guys have amazing vibes and contagious good energy, I was excited the whole month of September leading up to your wedding! It was a true pleasure to capture your day and gain new friends!
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    Greg Sent on 12/16/2019
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    Great Photographer

    We were married on July 28, 2019, and used IDefine Progress. Clarence did such a fabulous job! I had looked for new photo ideas on Pinterest and they did a great job incorporating them into our photoshoot after the ceremony. He was extremely professional and very helpful. All the pictures he took came out so wonderful! We are so very happy and thankful for the job they did. We highly recommend Clarence and IDefine Progress!

    iDefine Progress's reply:

    It was super worth the trip to Cali! We got some awesome pictures that weekend, thank you guys for trusting me to capture your big day and the days leading up to it!
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    Alex Sent on 12/28/2018
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    Amazing is an understatement!

    We booked him last minute and he was nothing short of amazing. Super fast turn around time on pic preview and took the all time best pictures we could have ever imagined with both our engagement shoot and wedding. I would recommend him to anyone looking for a great photographer with an open mind to make your pictures the best memories ever!!
    • iDefine Progress 5

    iDefine Progress's reply:

    You guys were AMAZING to work with, we knocked out an engagement shoot and a whole wedding in less than 2 weeks time! You guys are definitely one of my favorite couples!
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    Courtney Sent on 06/30/2018
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    Absolutely great service and video

    iDefine Progress's reply:

    It was an absolute pleasure filming your wedding, the anticipation was getting to me waiting for the big day since you guys booked early! I hope to capture future family moments with you guys !
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    Tramaine Sent on 07/02/2018
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    IDefineProgress a great job on our engagement photos, our wedding photos and the videography! I will cherish our photos and wedding video forever!
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    iDefine Progress's reply:

    You guys have to be two of the kindest people i've ever met! I had a ball working with you through the journey of your wedding date!
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    Lisa Sent on 08/13/2017
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    Clarence was a blast to work with. He captured moments you normally would never be able to see again. Hes very professional, prompt, and couteous with very reasonable prices. I would highly recommend.

    iDefine Progress's reply:

    One of my favorite couples! Loved every moment of working with you guys, I hope to share more memories with you!
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    Jen Sent on 10/12/2016
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    Words can not express how wonderful our experience was with Clarence and how happy we were with him as our videographer. He was a joy to work with, funny and polite, he put my husband and I at ease during a time of high anxiety, our wedding day. He was prompt, professional and provided a very high quality service and a very fair price.

    Our video was incredibly beautiful and will be a keepsake for us for the remainder of our lives. We received our video very quickly and we don't have even one complaint. I very strongly recommend I Define Progress as we are thrilled with every aspect of the service we were provided.

    iDefine Progress's reply:

    I had it on my heart to do everything I could for you guys, you were beyond humble! I loved it, you were my first barn wedding!
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    Samantha Sent on 01/21/2016
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    Clarence is excellent at what he does. Not only is he talented but he is a great person and he is humble about his talents. He has very nice equipment and his overall demeanor is very professional. Clarence even attended our rehearsal to get a feel for our venue and what moments were most important to us to be captured. He is quiet at times but that is just because he is focused. Clarence edited hours of video into the perfect highlight reel of our wedding day. But seriously, why are you still reading this? Hire him already!

    iDefine Progress's reply:

    When clients become life long friends, O what an emotional journey! I'd definitely do anything I can for you guys! Years later and I pass by Plymouth Manor thinking of you and your family!
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    Amanda Sent on 01/26/2016
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    Clarence was amazing to work with, I told him what I was looking for in a video for my wedding day and he far surpassed my expectations! You definitely get more than what you pay for, which also made me so grateful that I was referred to him! ( Thanks Jody!)
    Thank you again Clarence, the video is absolutely perfect, it means the world to have the greatest day of my life captured on video!

    iDefine Progress's reply:

    Super grateful to have been able to provide you with everything you needed, you guys were the perfect wedding topper couple! Absolutely beautiful family!
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    Ryanne Sent on 07/08/2015
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    Clarencen was a gentleman and captured all the small details that made my day perfect! Thanks to him I'll be able to relive it over and over again.
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    Stephanie Sent on 01/03/2015
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    Clarence takes amazing pictures!!! Our pictures are always natural with him (not staged or fake), which makes things easier and more comfortable. He is great with kids too! We have a great time, and it is never stressful. We plan on using him for our upcoming wedding this summer too!
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    Ashika Sent on 07/02/2018
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    Clarence is very friendly and accommodating. Through the hustle and bustle we didn't get bride and groom photos at the church but that's not all his fault. Make sure you have a checklist so so you capture what you want

    iDefine Progress's reply:

    I'm grateful to have been able to capture your engagement and entire wedding with photo & video. I hope you enjoyed what was captured on our journey!
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    Angie Sent on 08/07/2019
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    Summer Wedding

    Clarence did an AMAZING job at our wedding! He was funny, professional, thoughtful, and made sure he captured everything we wanted. He showed up earlier than I expected and included extra footage of us getting ready before the wedding. He also created a great video with highlights and a full video that feels like I am reliving the day all over again. We will cherish these videos forever. Thanks again Clarence!!!

    iDefine Progress's reply:

    It was a pleasure capturing your entire day! You guys were so kind even through the months leading up to the big day! I hope to work with you and your family again!
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    Aleesa Sent on 10/15/2019
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    He never showed up to our wedding

    I wish I could say I loved this company, but Clarence left me high and dry on my wedding day. We had checked the month befoire to make sure everything was all set and Clarence confirmed we were good for our big day.

    As I was getting ready to start walking down the aisle I realized I hadn’t seen Clarence yet. I asked my maid of honor to look for him and she confirmed he was not there. We called and texted and heard nothing from him. I am so beyond disappointed and hurt. My fiancé’s grandfather has cancer and could not come to our wedding. We were counting on that video to make him feel included on our special day and it was taken away from us. I would never recommend Clarence, he cannot be trusted. I don’t know what happened that day to make him not show up, but I would never want a couple to go through what we did. I am happy that others have had exceptional experiences with him, but I would not hire him based on knowing that this is something he could do to you with not and ounce of remorse for abandoning his clients. Nothing excuses a business owner for this behavior. I am disgusted I ever put any trust in him for our special day.

    iDefine Progress's reply:

    I'm deeply sorry my business let you down.

    We've taken your feedback, and the feedback of other reviewers, to heart. I've since made some major changes operation. Under no circumstances did I want your day to be anything but perfect. Although it pales in comparison to the memories we didn't capture, I promptly refunded your deposit.

    If there is anything we can do to make this up to you i'm completely open to it? I completely understand if you're angry and simply looking for space/closure. However, I'd like to make things right if I can.

    Please contact me directly if you please, thank you.
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    Eric Sent on 09/02/2018
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    Clarence was very responsive and answered emails immediately until we paid him in full at the wedding on 12/30/17. Then there was no communication or response to emails or phone calls for over a month. We received web access to our wedding video finally after months of badgering Clarence for it. He said the DVD would be on the way. We were traveling for the summer and got busy and didn't follow up for awhile. My wife contacted him at the beginning of August, asking where is the DVD. He said he was so sorry, didn't know how this happened, and that it would be in the mail the next day. A month later, still no DVD. What is this guy's problem? Please note again that our wedding was December 30. DON'T PAY THIS GUY UNTIL YOU GET EVERYTHING HE OWES YOU!
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