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Impressions Bridal Reviews

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Reviews

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25 Reviews
85% recommend it
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  • Tosha
    Tosha Sent on 07/21/2019
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    Ward Wedding

    All of the Impressions Team was wonderful throughout my experience. Will certainly recommend.
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    Kaitlyn Sent on 12/10/2018
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    Walked in and saw my dress!

    Walked in with no expectations and saw a dress on the mannequin and knew it had to be mine; everything was so smooth and easy and very affordable! Alterations were in house which made it so easy as well!
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    Leslie Sent on 11/08/2017
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    Ivory, the consultant, knew what I wanted when I didn't. I tried on several dresses I thought I wanted and things just weren't working. While this is going on, she's getting a better feel of my personality, and she suggested a dress style that was totally contrary to what I thought I wanted. But, I tried it on anyway, and fell in love. My dress shopping had ended. The seamstress, Anna, did a superb job of fitting it for me. I highly recommend Impression Bridal.
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    Sarah Sent on 06/03/2015
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    We purchased the wedding dress here after looking at several places around town. They have a great selection and a great seamstress for alterations.
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    Stephanie Sent on 07/22/2014
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    When I walked into Impressions, I had that feeling that this would be the place that I would find my wedding dress. The location in Friendswood, TX is amazing and the service was superior. I truly felt like I was attended to and made to feel special the entire way through the process. I stopped into another dress vendor and literally, there were wall to wall brides and people running everywhere....certainly not anything like my experience at Impressions. I was placed in a large quiet and private area which had mirrors all around me and comfortable seating for my family. It was truly a wonderful experience from beginning to end....thank you!
  • Melanie
    Melanie Sent on 06/26/2013
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    I found my dream dress at Impressions Bridal but it was a little pricey so I purchased one from another vendor. I ended up hating it and came back to Impressions Bridal a month or two before my wedding. They were happy to help me and I got my dream dress really quickly! The alterations lady did a really good job as well. All the employees provided excellent customer service. Although it was a little pricey, the experience was great as well as my beautiful wedding dress.
  • Jeri
    Jeri Sent on 05/14/2013
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    Impressions was very accommodating when I needed alterations and cleaning. Everything was ready in time and the dress was beautiful.
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    Megan Sent on 05/06/2013
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    I actually started going around and looking at dress shops before Ed proposed, not for me but for bridesmaids!!! I know, still a little early. But, I had an idea and that idea was his fault anyway :)

    I went to various shops and kept getting reactions like these:
    . You mean your not engaged yet???
    or
    . Don't you know that your supposed to get the wedding dress first so they match???
    and I could see them going "idiot" in their heads...


    NOT this shop. They were excited that I was actually thinking about things beforehand and checking into things like, "how much time do I need to order dresses." Not only did I find exactly what I was looking for for my bridesmaids I ended up finding the most amazing dress I could have ever dreamed of. It wasn't the fairytale ballgown that so many of us dream of as little girls (although they had that too) but it fitted my personality to a 'T' and suited me so very well. When I walked out of the dressing room no one said a word for a minute and then my mom just said, "oh Megan, thats it." I couldn't argue and didn't want to, it was most certainly it.

    through all of it, the ladies at Impression Bridal helped me, were excited for me and watched as the day got closer and I kept getting giddier and giddier by the minute. I have another dress that I got from them and I love it as well and I will continue to seek out their help in this area.

    Megan
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    Suzanne Sent on 02/18/2013
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    Love Love love! Amazing dresses and service! The Alterations were perfect and very fast!! I received so many compliments on my dress!!

    You will not be disappointed!!

  • Annie
    Annie Sent on 01/25/2013
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    Great dress shop with super friendly employees. I went the first time with my bridesmaids and again later with my parents. They let me try on as many dresses as I wanted with a great selection for my budget. The dress also came in 3 months earlier than expected!
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    Melissa Sent on 01/09/2015
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    I purchased my dress here and was really impressed with the selection. Jaylynn helped me find a dress just like I was wanting. Marta also did a beautiful job with the alterations! I definitely recommend Impressions Bridal for their selection.
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    Rebekah Sent on 06/29/2014
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    Although I purchased my gown in Webster TX I received the highest quality of service. I had my gown sent to the store in OKC for fittings, I had called to make sure the gown arrived and scheduling my appointment with them two weeks prior to the appointment date. I had to drive from Colorado Sprins for my fisl fitting. When I arrived it was explained to me they ere in Ben seamstresses and no one was available and asked if I could come back later that afternoon. I made that appointment. When I arrived they told me the seamstress left for the day. I was upset because twice they could have called me and did not have the courtesy to do do. I had to end up picking up my dress and taking it back to COZ. With me. I could have had shipped to the Webster had my mom pick it up and ship it to me instead of paying the extra shipping and a tri back and forth from CO to zoK.
  • User1562167 Sent on 03/19/2014
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    I found a beautiful dress, my bridal consultant was wonderful, they accommodated my appointment and appointment changes without hesitation, and the alterations were amazing.. but costly. Fortunately I had the budget to overlook it, but most people would not. Admittedly, I did have to order extra lace and chose to add sleeves to the dress and it had to have a foot cut off the bottom, but it ended up being about 1/2 the price of the dress to alter it.

    Just go into it knowing that you may have to allow time to find another seamstress if your budget doesn't allow for costly alterations. The end result was beautiful and the hem.. well it had to be magic because it was amazing!
  • User1152765 Sent on 05/05/2013
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    I absolutely LOVED working with this bridal salon! The staff were incredibly friendly and helpful throughout the whole process. I let my bridesmaids pick their own dresses and 2/4 went with Impressions also.

    My only negative comment is about the availability of their seamstress. I don't know if this is normal or not, but she was only available 2 days out of the week, and at one point her schedule changed so then I really wasn't sure of when she was available and neither were the staff I asked. I'm a student in College Station, and it was a little inconvenient for me to only have the option of 2 days out of the week. But this wasn't really an earth-shattering issue.
  • rdavis8952@gmail.com
    Ronda Sent on 10/23/2019
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    A Magnificent Magical Moment

    My consultant was nothing less than magnificent not focusing on dress style drawing from my vision up when that day should look like and feel like.
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    Kristyn Sent on 09/10/2015
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    Impressions Bridal was the final boutique we visited and I loved it as soon as we walked in. I was accompanied by my mother, Matron of Honor, wedding coordinator and photographer. I gave them a vision for what I wanted and after trying on three dresses, the fourth dress was "the one." There wasn't a dry eye in the house and thankfully, it fit my budget. I had to make several alterations and the only reason I wouldn't give it a perfect score is because they did not adhere to the booked schedules and they couldn't find my veil the day before my wedding for about an hour. I didn't purchase it from that location, but they agreed to steam it along with my dress. I had to show them pictures and it took them close to 30 minutes before they located it. Other than that, I enjoyed the experience.
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    Daniela Sent on 05/29/2013
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    The seamstress here was amazing and very nice as well as accommodating. I drove in from San Antonio and she was always ready to go. For my last fitting she finished putting the dress together quickly so I wouldn't have to make another trip. The prices were very reasonable and they had a great selection.
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    Chelsea Y. Sent on 10/26/2019
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    I Said Yes to the Dress at Impression

    Cristina helped me find the dress of my dreams at Impression Bridal! They have a great selection and were a pleasure to work with!
  • User1955619 Sent on 12/07/2014
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    Impressions bridal did a fantastic job helping me find my wedding dress and vail. My dress came in early and was exactly what I wanted. I had a fantastic experience working with impressions!
  • Traci
    Traci Sent on 04/08/2013
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    Impression Bridal did a great job with the bridal party dresses. I loved my dress but when I put it on shortly before my ceremony I discovered that a very important piece of my dress was missing...I was very upset and contacted the store and I am STILL waiting on a call back from the manager. This made my day very stressful. I was not a happy bride.
  • User1080040 Sent on 01/29/2013
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    There are a varity of different dresses, Tailor is doing great.
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    Amanda Sent on 08/25/2013
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    Great value of gown for a low price but staff does not know policies and received MANY conflicting answers from each person I talked to. Changed employees and management a lot for a 6 month period.

    Got my dress from the Superstore Outlet and had a positive experience while picking it out. Since they are sample gowns you only get them "as is" so the one I wanted was 10 sizes too big, which the two consultants there at the time both assured me could be altered and gave me a rough estimate as to cost. When I called their seamstress 3 months later to make my fitting appointment she was VERY upset they'd sold me a dress so big and claimed over the phone she doubted she'd be able to alter it and that I would have to get a new one. Thankfully, an outside vendor was able to alter it beautifully.

    Then, as they'd told me when I purchased the dress they would do one free steam cleaning before the wedding, I called in two weeks before the date to make an appointment. The woman on the phone said my gown would only take 20 minutes and no appointment was needed, just to bring it in a day or two before. So the day before my wedding I showed up to get it steamed and had the consultants there meet me with hesitation since I didn't have an appointment. After seeing in their notes that I did in fact call and someone gave me false information they agreed to do it right then but said it would never get all the wrinkles out. Thankfully, it looked good enough for the wedding because I had no other option less than 24 hours before I needed it.

    Overall, good quality but lacked organization and professionalism. Not the best case for the stress of planning a wedding but nice for a budget.
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    Barbara Sent on 07/12/2013
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    1. pampered me when i went to look for my dress
    2. they were very patient with me
    3. found the perfect dress
    4. Gave the deposit and waited for it to arrive
    5. after 2 months my dress arrived
    6. tried to make appointment to try dress on but had to wait 2 weeks!!
    7. finally day of appointment i arrived on time
    8. let the girl at front desk know i was there for my appointment
    9. she told me i still owed money
    10. i paid what i owed and she told me to have a seat
    11. i waited an 1 hr. and 30 mins only for them to tell me they had to look for my dress
    12. 30 mins later they found it!!
    13. I tried the dress on it fit perfect but i wanted things added
    14. (i made appointment to try dress on and to have seamstress there at the same time)
    15. i had to wait 30 more minutes!! for seamstress
    16. they said they ironed my dress before i tried it on
    17. the dress looked like it had just came out of a box
    18 their reason for it being wrinkled-- It only got wrinkled again because it took ME 2 weeks to go pick it up!!!
    19. they were charging me to iron it "again"
    20. i was too angry and frustrated to argue i put my dress in bag and left

    when the staff wants you to buy from them they treat you like a princess, as soon as you make that purchase they treat you like crap!!! would love to recommend impression bridal for professionalism and value of dress but the only thing i can recommend it for is for the value of the dress because they were very rude to me and my mom.

    Impression bridal i recommend you to train those girls to be nicer to the brides because angry brides have a higher tendency to write ugly comments.
  • User1978229 Sent on 12/19/2014
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    Great selection of dresses. Took an extremely long time to get dress. Didn't even get it on the date they said it would be in. Then they won't tell you over the phone if it's in unless you specifically talk to the consultant that worked with you--like it's some state secret that the dress you PAID for is in the building or not. Overall loved the dresses just not impressed with the service.
  • Ashley
    Ashley Sent on 05/20/2015
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    DO NOT! I REPEAT DO NOT buy your dress here or you won't have a dress for your wedding. We are now 10 days out from my wedding, I have missed my bridal portraits date already due to being told my dress would arrive mid April so I scheduled around that. I spoke with Craig (the manager there) who could care less and is rude as hell. I feel i should be compensated for the stress and the fact i did not get to have a bridal portrait session. I only asked to not have to pay for the alterations being 177.xx and thats not even half of what the bridal portraits cost which are non refundable i paid the dress and I gave them them contract as they requested! I have spoken with them at least once a week in April to track it but no one knows anything about tracking there, finally I spoke with Craig the first week of May whom he informed me he went to corporate to discuss the dresses that were late(mine being one of them) and that it was supposed to arrive Thursday May 7th,but I was told I could not come in til May 11th, after being offered an appointment on the Saturday before. Craig's excuses this whole time was he had been hiring and firing people and had bad training that's why i've been lied to over and over again. First lie was dress to arrive mid april around the 15th, Second lie last week of April was dress was to arrive May 1st, third lie May 1st was dress was to arrive May 5th. NOW after going back and forth im being told I was never talked to Craig, he never informed me he went to corporate I was never told all the dates above and that I am a complete liar and that someone called me April 10th to tell me my dress would be here May 8th (never happened), I offered up my phone bills since its not on there and he doesn't have a clue who called me just said "someone did" and it was in the notes in the computer. I asked for the notes and the contract both were refused to me. This whole experience with them has been a complete nightmare. DO NOT GO HERE-- -Ashley