J Hollywood Designs Reviews
Reviews
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3.5 out of 5 rating
3.5 out of 5 rating
5 Reviews
69% recommend it
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![Andie]()
Andrea T. Sent on 02/27/2022Best Custom Jewelry Experience
My fiancé reached out to Jen, who listened to all of his requests, going above and beyond to create a unique ring that I adore! There is quite literally no other ring like mine in the world. He had an idea to add a fox design to the ring--sounds tacky, right? Nope....it's amazing (see pic)! She worked with his budget and didnt push him to go higher. We've since gone back for some additional non-engagement jewelry items that she designed for us. I now have a small collection: earrings, a pendant, and two rings. I'm already dreaming of the next piece! -
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Tycha Sent on 02/13/2018Absolutely love my ring it is simplistic and beautiful. The owner was extremely prompt in responding to our emails and my questions on instagram. I highly recommend this ring designer.
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B M Sent on 10/20/2020
Not Worth It
Jen and Colleen took on a rush order they couldn’t handle, so when they realized their mistake after I did them the favor of reminding them of it, they drop shipped me a ring out of Florida. No warranty included.
I was unhappy with how the band fit with my previously purchased engagement ring. I let them know this immediately. They lied about how the band and ring fit together. Repeteadly. First they told me no straight band would fit, only a contoured band. Then only a specific band. Then my band but only if I hadn’t chosen bigger stones. So three times they stated different things.
They were happy to go back and forth over message for 11 days with no offer from them for a refund. The refused to properly make the item shipped with tracking on Etsy, hindering my ability to start a case. I reported my issue on 10/08 and they offered a refund on 10/19 for the first and only time.
They were fine lying repeatedly and changing their story until I posted a review somewhere that wouldn’t be buried by sheer numbers / Etsy’s algorithm. Then they lied some more. They never offered me a refund until yesterday, and all their boasted reviews aren’t glowing. The ones Etsy pushes forward are. Flush is flush, I don’t care how many mm between the rings you gathered from a static photo of me with them shoved together as tightly as possible. Hands move, rings move.
As soon as I possibly could I returned “their” ring. I had zero interest in keeping a ring I did nothing but complain about. I am still unable to open a case with Etsy because they won’t properly mark the item as shipped with tracking, as I received it almost two weeks ago. I was “out of their return return” because they dragged this out as long as possible.
I am an emergency room nurse and I planned on wearing a band to work. Thank you Jen and Colleen for making this a miserable process and leaving me with nothing to wear after the biggest event in my life. -
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