Jade & Castle Reviews
Reviews
4.3 out of 5 rating
4.3 out of 5 rating
9 Reviews
87% recommend it
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![Emily]()
Emily L. Sent on 05/12/2023Absolutely incredible! Exceed expectations.
Abby was my wedding planner through Jade & Castle and she was absolutely phenomenal. I’d recommend her to anyone. She was incredibly good at communicating and was on top of things. I did not have to worry about anything the day of. I could not have asked for anything more! -
Donald W. Sent on 08/26/2022
Mr. Williams
Best party ever..... So far
Jade and co. Delivers from the planning to the party when you want it done right. The ability to deal with event venue staff as well as multiple vendors is almost priceless. I would definitely be using their service for any future events. -
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Erica Sent on 02/27/2023
Disappointed with their lack of attention to detail, inconsiderateness, and unprofessionalism
The most important thing to know: I cried the day after my wedding because of the terrible services they provided. Monika and team should not be offering wedding coordinating/planning services.
If you don’t read anything else – do not hire Castle Jade. Everyone was so disappointed with their lack of attention to detail, inconsiderateness, and unprofessionalism. If they believed there were too many details or instructions to follow for their small team, they should have done us the professional courtesy of politely declining once they realized our requests were out of scope for their capability. Instead, what was an otherwise beautiful day is now forever marred with us knowing how many things were unnecessarily missed, incorrect, or poorly handled.
Starting off the list with the worst thing.:
#1: Cause handicapped grandmother to mess herself
My bridal suite was relatively small, had one bench, and also housed the only ADA restroom for the entire venue. Monika used this space as her team’s personal hideout and to pump her breast milk. My handicapped grandmother tried to get access to the room but saw the coordinators in the room and due to the confusion, it delayed her to getting to use the restroom, causing my grandmother to mess herself. I was unaware that this had happened or I would have had her and team escorted out of the venue.
I had to access my bridal suite to do a wardrobe change, which was on the schedule. Monika and team decided to stay in the room. I had to ask to sit the bench to take my shoes off because Monika was sitting and pumping. I had no time to ask them to leave so I was forced to disrobe in front of them to change. Them being in my suite and not working the floor/reception made me very upset but I had to get back to my wedding reception. There were plenty of other areas for her to get access to for her to be able to do this and have all other coordinators working. All of my handicapped guests were dissuaded to use the only ADA restroom because of this confusion.
#2: Marriage License Fail
They forgot to hand off our signed marriage license at the end of the night! I was married on a Thursday and Monika didn’t deliver it until the following Monday. This is literally the most important thing!
#3: Guest Book Fail
The thing that broke me was that I only got 8 people to sign my unique guest book out of the 99 guests that attended. This is 100% Monika and team’s fault. As our guest book required guests to apply their fingerprint and sign their name, I had communicated multiple times to Monika that the guest book needed to be staffed. She mentioned a sign would also be helpful, so I made one. Not only did she not put the sign out, there was no one staffed at the table, there were no wipes (that I provided) for those 8 guests to clean their finger. Not only that, but let the guestbook/card table be shoved in to a space that was blocked by the complimentary water table, causing the majority of guests to completely miss it. There should have been some common sense and coordination done by Monika and team to ensure this was set up better.
#4: All Signage Missing. No attention to detail.
They missed an entire box of acrylic signs I had created. I had provided diagrams, instructional videos and labeled all décor so things wouldn’t be missed. I made it as easy as possible for Monika and team because I was constantly getting excuses for her overlooking or forgetting details. My mom was extremely mad at me for not having the sign up to honor my family members that has recently passed. I had custom cocktail signs made that featured my deceased dogs. They should have been featured at cocktail hour and they weren’t! I had to flag Monika down to tell her she had missed key components, and even then she only ended up displaying 4 out of the 11 signs I had created in the correct area and only during reception (they were intended to be featured during cocktail hour too).
The décor that I had labeled with Post-Its, they left the labels on! I had even taped a remote for battery operated candle to the top of a lantern to put on display. They left the remote taped to the top!
I had asked multiple times for there to be someone handing out a custom welcome pamphlet/order-of-events newspaper upon guest arrival. Many of my guests did not even know about our newspaper. I had to have some of my wedding party hand it out! Out of 99 guests, only 37 people got a copy. I know the exact number because of how many I have left over.
#5: Full of excuses
There was always an excuse for everything; for her lack of communication, something not being in the right place, for her/team forgetting something. She was either sick, her newborn baby was sick, or a vendor didn’t follow instructions (only for us to learn directly from the vendors later that the coordinator reached out late, not at all, or did not provide all instructions).
I understand that people get sick, so I made diagrams, made instructional videos, and labeled everything to make her job easier. Her job was to make my life easier at this point and she really should have delegated at this point. One example of failed vendor coordination: My husband preloaded photos on to digital frames that were to be displayed on all bars. I noticed that only 1 frame was out but in a window sill laying down. I pointed it out to Monika, she blamed the bar vendor and walked away. I thought she would move the frame to an appropriate position, but nope, it stayed there the whole time and never moved from cocktail hour to reception room. My FAVORITE excuse was that Monika and team had two weddings in a week, mine (Thursday) and someone else (Saturday).
Monika: “We’ve been running around for the two weddings and there are a lot of details.”
My feelings: I already paid you in full for your services. You’re not doing them and you want to blame it on a juggling 2 weddings? This is extremely poor planning on their end. They should not have committed to our wedding if they were not able to fully execute on all of our requests.
#6: Missing Vendor Communications
I had to personally reach out to my vendors for final confirmation, and create a rainy-day schedule once we learned the weather would impact our day. The week of my wedding I found out that the team hadn’t instructed my florist on the where the vendor entrance was. I asked the team to contact all vendors multiple times to the point I finally asked, “do you need me to do this myself?”. Team would say we’ll do that right now but then a whole day goes by and no comms are sent. Instead, the following day they’ll send me an email asking for a venue layout. This should have been asked for months ago and should have been on a checklist on their end early on since they are supposedly in charge of vendor coordination at this point.
#7: Not prepared and not helpful
I had to reach out a week before my wedding because a weather forecast of rain was becoming more serious. Monika and team hadn’t yet even considered a rainy day schedule and what would need to change for my outdoor ceremony. I began all communications with the venue and vendors, and did all of the coordination because at this point I knew Monika and team had stopped coordinating on their end. Some of the ceremony assigned seating had to be switched up during rehearsal due to the rainy day schedule. I asked Monika and team multiple times if they had that locked in to replicate the following day/wedding day. They said yes multiple times but, nope, they actually didn’t have it written down. On wedding day, the wedding party was lining up to enter the ceremony and Monika was putting them in the wrong order and causing confusion. I can only assume that the name tags on my assigned seating was wrong due to that. Also a result of this last minute confusion: Monika missed the cue to open the doors to the ceremony for the groom and mother, causing them to enter late, well after their entry song had started. A rainy day change that should have been caught by her team; I was going to have “bubble girls”(instead of flower girls) but due to the ceremony being moved inside the venue was not going to allow for bubbles due to the potential of people slipping. Luckily my venue coordinators (thank god for my extra team that is not affiliated with Castle Jade) had some fabric pedals that they put in a bag for the girls to throw. Total miss on Monika and teams part because I would have not wanted brown paper bags to hold their pedals!
We covered our table count, wedding party pairs for ceremony, and reception speech order multiple times. She forgot everything and wasted precious time on my wedding day to ask me questions on the items she forgot (she decided a good time to ask one of these questions was while I was using the restroom, for what it’s worth). The notes she was referring to for our schedule throughout the days were all outdated. They didn’t help transfer items from bridal suite to my dad’s car, the POC for item pickup. Very early on Monika confirmed they would help coordinate getting the items in to his car. My dad is 63 and they didn’t help him with anything. Luckily my wedding party noticed and helped carry items to him while wearing their suits and heels.
#8: Tardy
Monika was 30 minutes late to both the final walkthrough and rehearsal. She brought her newborn to both of these events, which should be considered work, and was clearly a distraction for her because changes that were made during walkthrough and rehearsal were not captured by her or the team. Bringing her child along probably contributed to her being late. My entire wedding party was surprised that she was late and she had a baby with her, no one thought this was appropriate/professional behavior. We are completely sensitive to the complexity of raising a newborn baby while working full-time, and her bringing her baby along would not have been an issue had it not directly impacted her ability to get places on time and keep track of details.
Again, she had an excuse for her tardiness but all other people involved were right on time. Her tardiness caused shifts in my personal timeline. As an example, her tardiness to the wedding rehearsal led to my rehearsal dinner starting late, as the rehearsal ended far later than expected.
On wedding day, Monika and team supposedly arrived to Castle Green at 9 AM on to prep and place décor out. I arrived around 1:30 and no décor was out.
#9: Indulged rather than working
With all the mistakes, Monika and team decided to eat my wedding dessert (dessert vendor brought enough for my guests, not for other vendors) and take pictures at my photo booth. They camped out in my tiny bridal suite when they should have been working the floor. Again, this would not have been an issue for us were it not for so many details being missed. -
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