JEK TRAVELS LLC Reviews

Reviews

• Jeanishia Sent on 02/22/2021
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Simply amazing!

  Chevelle is simply amazing. She is very professional and knowledgeable about her work. I’m planning a destination wedding, and she is taking all of the hard work off my hands! From background information including various resorts & spa’s to details surrounding the current pandemic: COVID19. While it is a stressful time for all of us, Chevelle has never compromised her professionalism! I cannot wait for my big day!

  Chevelle is simply amazing. She is very professional and knowledgeable about her work. I’m planning a destination wedding, and she is taking all of the hard work off my hands! From background information including various resorts & spa’s to details surrounding the current pandemic: COVID19. While it is a stressful time for all of us, Chevelle has never compromised her professionalism! I cannot wait for my big day!
• Lauren J. Sent on 02/22/2021
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Destination Wedding

  We contacted JEK Travels last year in January inquiring about a destination wedding to the Caribbean. I ended up working withChevelle who was very knowledgeable in every aspect of planning the group wedding. She asked a lot of questions so she could select the best resort that was affordable to everyone in the group. We talked about the resort terms and conditions policies that included cancellation penalties if we cancel for the group. Chevelle went on to explain the services that JEK Travels offered and the vacation planning fee. Everything looked good and entered into the wedding contract. We had the wedding planned for July 25, 2020. With Covid we were uncertain and decided to change the dates to 2021. Chevelle explained the cancellation penalties if we canceled and she suggested we change the dates and all the money paid will be transferred to the new dates. Not once was I stressed out as I knew we were working with a professional that works day in and out with the resorts.

  We contacted JEK Travels last year in January inquiring about a destination wedding to the Caribbean. I ended up working withChevelle who was very knowledgeable in every aspect of planning the group wedding. She asked a lot of questions so she could select the best resort that was affordable to everyone in the group. We talked about the resort terms and conditions policies that included cancellation penalties if we cancel for the group. Chevelle went on to explain the services that JEK Travels offered and the vacation planning fee. Everything looked good and entered into the wedding contract. We had the wedding planned for July 25, 2020. With Covid we were uncertain and decided to change the dates to 2021. Chevelle explained the cancellation penalties if we canceled and she suggested we change the dates and all the money paid will be transferred to the new dates. Not once was I stressed out as I knew we were working with a professional that works day in and out with the resorts.
• Katie P. Sent on 10/19/2018
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Destination Wedding &Honeymoon

  The wedding and honeymoon was amazing. It was a smooth process from start to finish with no issues.

  The wedding and honeymoon was amazing. It was a smooth process from start to finish with no issues.
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• Brenda M. Sent on 06/23/2020
  1 out of 5 rating

  1.0
  • Quality of service
    1.0 out of 5 rating
    1.0
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    1.0 out of 5 rating
    1.0
  • Professionalism
    1.0 out of 5 rating
    1.0
  • Value
    1.0 out of 5 rating
    1.0
  • Flexibility
    1.0 out of 5 rating
    1.0

  Destination wedding

  she was horrible we tried to reach her she blocked out numbers she even took $100 from everyone that was registered there's a coronavirus going on the resort said they didn't do no cancellations with any money everything the island is closed why did she take money from each person as she refused to answer the phone nowshe has all number blocked so that we cannot reach her but I will reach her cuz I know the address now

  she was horrible we tried to reach her she blocked out numbers she even took $100 from everyone that was registered there's a coronavirus going on the resort said they didn't do no cancellations with any money everything the island is closed why did she take money from each person as she refused to answer the phone nowshe has all number blocked so that we cannot reach her but I will reach her cuz I know the address now

  JEK TRAVELS LLC's reply:

  The clients wife canceled the wedding contract. Per the contract cancellations penalties applied from the supplier. Our agency didn't not charge a penalty to the group, the supplier only charged the $100 per person. The resort was still opened and the group could have traveled for their destination wedding. You were only blocked due to the use of profanity from yourself which we will not tolerated. By going on the different social media platforms trying to tarnish our agency's name will not help the situation. Have a great day.