Joseph Jewelry Reviews
View more informationReviews
4.7 out of 5 rating
4.7 Very good
4.7 out of 5 rating
25 Reviews
93% recommend it
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Quality of service 4.7 out of 5 rating
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Average response time 4.6 out of 5 rating
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Professionalism 4.7 out of 5 rating
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Value 4.7 out of 5 rating
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Flexibility 4.6 out of 5 rating
Awards
25
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User photos
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Claire Sent on 12/28/20215 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Great rings and service
We had a great experience with Joseph Jewelry for my husband’s band. After much searching online, we found some pieces we liked from the website, and they were able to tell us what would be available in the Seattle store to try on. He picked the third ring he tried! They even shined up my ring along with the one we purchased, and Tony provided great customer service.We had a great experience with Joseph Jewelry for my husband’s band. After much searching online, we found some pieces we liked from the website, and they were able to tell us what would be available in the Seattle store to try on. He picked the third ring he tried! They even shined up my ring along with the one we purchased, and Tony provided great customer service. -
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E Sent on 09/22/20215 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
We love Joseph Jewelry!
My wife and I got both our engagement rings and wedding bands from Joseph Jewelry, and we absolutely loved working with them. I was worried the process would be stressful and that it might be hard to stick to our budget, but the team at Joseph Jewelry was delightful to work with on designing our custom engagement and wedding rings. They listened to what we wanted, never tried to upsell us, discussed tradeoffs within our budget honestly and openly, and helped us iterate on the ring design to make sure it was exactly what we wanted. I always like taking my ring in to be cleaned because the folks who work there are so kind and helpful. Would 100% recommend!My wife and I got both our engagement rings and wedding bands from Joseph Jewelry, and we absolutely loved working with them. I was worried the process would be stressful and that it might be hard to stick to our budget, but the team at Joseph Jewelry was delightful to work with on designing our custom engagement and wedding rings. They listened to what we wanted, never tried to upsell us, discussed tradeoffs within our budget honestly and openly, and helped us iterate on the ring design to make sure it was exactly what we wanted. I always like taking my ring in to be cleaned because the folks who work there are so kind and helpful. Would 100% recommend! -
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Jennie Sent on 03/15/20185 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
We've had my engagement ring and wedding ring done by Joseph Jewelry, as well as bought my SO's wedding band from there. Both experiences were great and easy! I researched a few jewelers and got their quotes before going with Joseph Jewelry and found that their quality is just as great if not better and at a much more reasonable price! The staff are amazing, Andrea helped me both times facilitate the process and was patient and gave great advice on design. We appreciate the no pressure attitude from Joseph Jewelry, they let you look around without following you and they never give you the impression it's all about the sell... which is an experience I've had at a different jeweler. I would recommend Joseph Jewelry to anyone who might be in the market for custom pieces, or even ready made jewelry.We've had my engagement ring and wedding ring done by Joseph Jewelry, as well as bought my SO's wedding band from there. Both experiences were great and easy! I researched a few jewelers and got their quotes before going with Joseph Jewelry and found that their quality is just as great if not better and at a much more reasonable price! The staff are amazing, Andrea helped me both times facilitate the process and was patient and gave great advice on design. We appreciate the no pressure attitude from Joseph Jewelry, they let you look around without following you and they never give you the impression it's all about the sell... which is an experience I've had at a different jeweler. I would recommend Joseph Jewelry to anyone who might be in the market for custom pieces, or even ready made jewelry. -
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Craig M. Sent on 03/28/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Great experience!
Seriously, they couldn't have been better. Tony was great and patiently walked me through the process, and put up with my endless questions and redesigns. No idea or question was a burden and he, and the team, were always quick to respond. Highly recommend them.Seriously, they couldn't have been better. Tony was great and patiently walked me through the process, and put up with my endless questions and redesigns. No idea or question was a burden and he, and the team, were always quick to respond. Highly recommend them.Joseph Jewelry's reply:
Thank you so much, Craig! It was a pleasure working with you and the ring turned out beautifully. Congratulations to you and Katie! -
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Mrunal Sent on 06/06/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Wedding bands
Tony at Joseph’s Jewelers was very helpful and after we ordered our bands the constant communication was great! We even made changes and they were great!Tony at Joseph’s Jewelers was very helpful and after we ordered our bands the constant communication was great! We even made changes and they were great! -
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Kristin Sent on 03/06/20185 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Working with Joseph Jewelry was everything I could have hoped for and more! They were easy to communicate with, responded to my messages in a timely manner, and were very easy to talk to. I designed a mokume ring for my fiance and it was incredibly easy and straight forward to customize my design and make payments. The time that they estimated it would take to finish the ring was the exact amount of time it took, and it was shipped to me in 2 days. It was literally the best experience I could have hoped for. I would definitely work with them again!Working with Joseph Jewelry was everything I could have hoped for and more! They were easy to communicate with, responded to my messages in a timely manner, and were very easy to talk to. I designed a mokume ring for my fiance and it was incredibly easy and straight forward to customize my design and make payments. The time that they estimated it would take to finish the ring was the exact amount of time it took, and it was shipped to me in 2 days. It was literally the best experience I could have hoped for. I would definitely work with them again! -
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David Sent on 02/27/20185 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Danny at Joseph Jewelry was excellent in helping me create the perfect engagement ring! (She said yes, and loves the ring as do all her friends). I went to multiple jewelers before deciding to go with Joseph. The reason I decided to go with them is they weren’t pushy, were flexible, designed beautiful rings, offered excellent customer service and gave me a great deal.
I am so glad I found them and would highly recommend them for all your jewelry needs. Very great and trustworthy service. Check them out!Danny at Joseph Jewelry was excellent in helping me create the perfect engagement ring! (She said yes, and loves the ring as do all her friends). I went to multiple jewelers before deciding to go with Joseph. The reason I decided to go with them is they weren’t pushy, were flexible, designed beautiful rings, offered excellent customer service and gave me a great deal.
I am so glad I found them and would highly recommend them for all your jewelry needs. Very great and trustworthy service. Check them out!-
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Quality of service
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Kris Sent on 02/18/20185 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
The service, quality, selection, and ranging options in customization is above and beyond the 10+ other jewelers we visited prior to finding Joseph Jewelry. Joseph's is top-notch in every aspect, and I would recommend them to anyone and everyone regardless of what you're searching for.The service, quality, selection, and ranging options in customization is above and beyond the 10+ other jewelers we visited prior to finding Joseph Jewelry. Joseph's is top-notch in every aspect, and I would recommend them to anyone and everyone regardless of what you're searching for. -
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User2710151 Sent on 08/02/20165 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
This was an excellent choice for the engagement ring - we had looked a a number of chain stores, and my wife had found 2 very different rings of which she liked certain features. I took photos with my phone & emailed them to Joseph Jewelry, then we went in person and were treated to some 2 hours of undivided attention! The design was spectacular, they were more than happy to accommodate the little "tweaks" she wanted done, and their communication was prompt and spot on. She gets compliments all the time about the ring, and we both are thrilled with the whole process & outcome. HIGHLY recommend.This was an excellent choice for the engagement ring - we had looked a a number of chain stores, and my wife had found 2 very different rings of which she liked certain features. I took photos with my phone & emailed them to Joseph Jewelry, then we went in person and were treated to some 2 hours of undivided attention! The design was spectacular, they were more than happy to accommodate the little "tweaks" she wanted done, and their communication was prompt and spot on. She gets compliments all the time about the ring, and we both are thrilled with the whole process & outcome. HIGHLY recommend. -
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Susan Sent on 04/23/20185 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Joseph’s Jewelry surpassed our design expectations on a medic alert bracelet and diamond ring. Staff listened to our ideas and presented designs reflecting our thinking. We couldn’t be happier with the products and service.Joseph’s Jewelry surpassed our design expectations on a medic alert bracelet and diamond ring. Staff listened to our ideas and presented designs reflecting our thinking. We couldn’t be happier with the products and service. -
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Amanda Sent on 07/31/20175 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Joseph's Jewelry provided our wedding bands (men's and women's) as well as the engagement ring. They have a great site that: tracks order progress, allows easy payment, and provides quick communication with the store. The rendering they provided was accurate and detailed and they finished the rings by the date we requested both times. They are always friendly when we stop by for a ring cleaning afterwards (which is included). Overall we were happy with the service we received and would recommend them to others!Joseph's Jewelry provided our wedding bands (men's and women's) as well as the engagement ring. They have a great site that: tracks order progress, allows easy payment, and provides quick communication with the store. The rendering they provided was accurate and detailed and they finished the rings by the date we requested both times. They are always friendly when we stop by for a ring cleaning afterwards (which is included). Overall we were happy with the service we received and would recommend them to others! -
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User2167869 Sent on 06/07/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Absolutely phenomenal! My fiance had my ring custom-designed here and it turned out better than I could have even imagined! I had it cleaned recently at a jeweler in my hometown and she specifically commented on the quality of the setting because it's an unusual design. Will definitely be coming back for the wedding band!Absolutely phenomenal! My fiance had my ring custom-designed here and it turned out better than I could have even imagined! I had it cleaned recently at a jeweler in my hometown and she specifically commented on the quality of the setting because it's an unusual design. Will definitely be coming back for the wedding band! -
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Edward Sent on 12/02/20165 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Joseph personally helped my fiancee and me to design a most outstanding engagement ring. He worked patiently with my fiancee to incorporate her ideas, and the result was fantastic!
I highly recommend Joseph Jewelry.
Thank you, JosephJoseph personally helped my fiancee and me to design a most outstanding engagement ring. He worked patiently with my fiancee to incorporate her ideas, and the result was fantastic!
I highly recommend Joseph Jewelry.
Thank you, Joseph -
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Hannah Sent on 11/17/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Our experience with Joseph Jewelry could not be better! The entire staff is extremely knowledgable and passionate about helping you find or create the perfect piece.
My fiancé found Joseph Jewelry when looking for a locally owned jewelry store that was highly reviewed. Joseph met with him personally and gave him a tour of the facilities. My fiancé was extremely impressed by the in-house process that they went through to create unique pieces for their clients. He was so excited to be able to work directly with a jewelry designer to design and create a perfect engagement ring for me! And it is perfect!
We went back together to choose our wedding rings. Although we worked with different consultants on the multiple occasions that we went browsing, you would never have known. The experience was seamless! They kept notes about what we were interested in so that we could pick up the conversation about what we were looking for easily. Joseph, Danny, Pascale, and Renae are all amazing to work with!
Bottom line, if you are looking for the best in the business, especially if you are looking for custom or unique pieces, go to Joseph Jewelry. They pair 5 star service with a thorough and cutting edge creative process to guarantee 100% satisfaction.Our experience with Joseph Jewelry could not be better! The entire staff is extremely knowledgable and passionate about helping you find or create the perfect piece.
My fiancé found Joseph Jewelry when looking for a locally owned jewelry store that was highly reviewed. Joseph met with him personally and gave him a tour of the facilities. My fiancé was extremely impressed by the in-house process that they went through to create unique pieces for their clients. He was so excited to be able to work directly with a jewelry designer to design and create a perfect engagement ring for me! And it is perfect!
We went back together to choose our wedding rings. Although we worked with different consultants on the multiple occasions that we went browsing, you would never have known. The experience was seamless! They kept notes about what we were interested in so that we could pick up the conversation about what we were looking for easily. Joseph, Danny, Pascale, and Renae are all amazing to work with!
Bottom line, if you are looking for the best in the business, especially if you are looking for custom or unique pieces, go to Joseph Jewelry. They pair 5 star service with a thorough and cutting edge creative process to guarantee 100% satisfaction. -
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Kyla Sent on 05/01/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
For anyone looking to create a custom ring, this is the place to go! My fiance found a picture of a ring that he wanted on the internet and we could not find ANYWHERE to buy it. After searching places for custom ring design I stumbled on Joseph Jewelry and was so happy that they were just down the road from us. I emailed them the picture and they said it should be no problem to create it and told us to come in whenever to get the details figured out. When we went to their store the employees couldn't be more helpful. They wanted to make sure that we had EXACTLY what we wanted. After a half hour or so we had finalized all the details. Anyone planning a wedding knows how expensive they are and I was worried about paying for the ring and financing yet another thing. They explained to me that I could make payments on their website whenever I wanted and when half of the payment was received they would create the CAD design and send it to us to make sure it was correct. Then the would create the ring. When the final payment was made we could come pick it up. It was so simple and wonderful! We picked the ring up and they had to make one small change that was done that very same day. The ring looked better than we had ever expected! I only wish we would have visited them before purchasing my engagement ring! :)For anyone looking to create a custom ring, this is the place to go! My fiance found a picture of a ring that he wanted on the internet and we could not find ANYWHERE to buy it. After searching places for custom ring design I stumbled on Joseph Jewelry and was so happy that they were just down the road from us. I emailed them the picture and they said it should be no problem to create it and told us to come in whenever to get the details figured out. When we went to their store the employees couldn't be more helpful. They wanted to make sure that we had EXACTLY what we wanted. After a half hour or so we had finalized all the details. Anyone planning a wedding knows how expensive they are and I was worried about paying for the ring and financing yet another thing. They explained to me that I could make payments on their website whenever I wanted and when half of the payment was received they would create the CAD design and send it to us to make sure it was correct. Then the would create the ring. When the final payment was made we could come pick it up. It was so simple and wonderful! We picked the ring up and they had to make one small change that was done that very same day. The ring looked better than we had ever expected! I only wish we would have visited them before purchasing my engagement ring! :) -
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User2099620 Sent on 04/16/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
we are really happy with the results of our design.they were able to help us get it done quickly. Ask for Andrea. She's amazing! Great to work with.we are really happy with the results of our design.they were able to help us get it done quickly. Ask for Andrea. She's amazing! Great to work with. -
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Alyssa Sent on 09/09/20145 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
My fiancé and I bought both my engagement ring and our wedding bands through Joseph Jewelry. We absolutely loved them! All of our rings ended up being custom pieces due to one reason or another. They helped us through the whole process from selecting diamonds to creating the band to fit our exact needs. I would highly recommend everyone visit Joseph Jewlery, they make quality, beautiful custom jewelry and everything they carry in store is gorgeous as well. Customer service was wonderful and we won't be going anywhere else to buy our jewelry in the future :)My fiancé and I bought both my engagement ring and our wedding bands through Joseph Jewelry. We absolutely loved them! All of our rings ended up being custom pieces due to one reason or another. They helped us through the whole process from selecting diamonds to creating the band to fit our exact needs. I would highly recommend everyone visit Joseph Jewlery, they make quality, beautiful custom jewelry and everything they carry in store is gorgeous as well. Customer service was wonderful and we won't be going anywhere else to buy our jewelry in the future :) -
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Britt Sent on 02/23/20145 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
We love Joseph Jewelry! They made my perfect engagement ring.We love Joseph Jewelry! They made my perfect engagement ring. -
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Adrien Sent on 11/01/20135 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
LOVE my custom rings! So special that my husband designed it with the Joseph team and now I have a ring that's not only perfect for me but 100% unique!LOVE my custom rings! So special that my husband designed it with the Joseph team and now I have a ring that's not only perfect for me but 100% unique! -
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Rebecca Sent on 02/06/20135 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
My engagement/wedding rings are the first 'real' jewelry I've ever had, and Joseph Jewelry has created a loyal customer in me. They designed an absolutely gorgeous ring set, and worked with me to customize the stones. When the stone I ordered wasn't available after all, they upgraded me at no extra charge. Since I live on the East Coast, after my wedding I went to a local jeweler to solder the engagement ring to the wedding ring. The solder ended up breaking the rings, much to my dismay. I shipped them back to Joseph and asked them what could be done. To my surprise, they are remaking the rings entirely - *at no charge to me*. They are fixing someone else's mistake at their own expense. They are a class act!My engagement/wedding rings are the first 'real' jewelry I've ever had, and Joseph Jewelry has created a loyal customer in me. They designed an absolutely gorgeous ring set, and worked with me to customize the stones. When the stone I ordered wasn't available after all, they upgraded me at no extra charge. Since I live on the East Coast, after my wedding I went to a local jeweler to solder the engagement ring to the wedding ring. The solder ended up breaking the rings, much to my dismay. I shipped them back to Joseph and asked them what could be done. To my surprise, they are remaking the rings entirely - *at no charge to me*. They are fixing someone else's mistake at their own expense. They are a class act! -
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Kathryn Sent on 01/08/20184.7 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 4.5 out of 5 rating
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Flexibility 4.0 out of 5 rating
This jeweler makes very fine custom jewelry; my engagement ring they built with my husband is absolutely beautiful! I hoped to order a matching band for my wedding ring, but was very upset by the price quoted so I ended up going elsewhere.This jeweler makes very fine custom jewelry; my engagement ring they built with my husband is absolutely beautiful! I hoped to order a matching band for my wedding ring, but was very upset by the price quoted so I ended up going elsewhere. -
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Jamie Sent on 04/05/20184.5 out of 5 rating
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Quality of service 4.5 out of 5 rating
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Average response time 4.5 out of 5 rating
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Professionalism 4.5 out of 5 rating
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Value 4.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Overall, I was highly impressed with their customer service.
I used online customer reviews to locate Joseph Jewelry after discovering my engagement ring was too small. I had never used their services before but was impressed by their exceptional ratings. I brought in 2 rings (engagement and wedding band) and was welcomed by their professional and friendly staff. They were very accommodating; I explained I had only been engaged 24 hours and was sad to have to part with my rings so soon to get them resized. I worked with Tony who said their current backlog for resizing was 2-3 weeks, but he assured me he would do everything he could to shorten the turnaround time. He was able to work with the staff to get my order expedited, and just 3 business days later my rings were ready for pick up. It was amazing! A month later, the staff at Joseph Jewelry reached out to check in on my rings and make sure I was satisfied with the outcome after having some time to wear them regularly. The follow-up customer service was great and timely. It turned out that the rings were still a bit too small - maybe not by everyone's standards, but I prefer a looser fit. I was welcomed back into the store for a consultation, and Joseph Jewelry offered to adjust the rings once more free of charge, since my first adjustment had not left me satisfied. It was fantastic, and the second adjustment was processed in a matter of days.
My 4.5 rating is because they could have improved initial communications while I was being fitted for my first resizing. Tony made a good resize recommendation based on ideal security of the ring and maybe what is an industry standard for overall fit, but it would have been better if I was asked more about the overall feel and comfort of the rings used to test my ring size. Still, I'm overall very pleased with my experience and expect to visit their store in the future for additional purchases.
Overall, I was highly impressed with their customer service.
I used online customer reviews to locate Joseph Jewelry after discovering my engagement ring was too small. I had never used their services before but was impressed by their exceptional ratings. I brought in 2 rings (engagement and wedding band) and was welcomed by their professional and friendly staff. They were very accommodating; I explained I had only been engaged 24 hours and was sad to have to part with my rings so soon to get them resized. I worked with Tony who said their current backlog for resizing was 2-3 weeks, but he assured me he would do everything he could to shorten the turnaround time. He was able to work with the staff to get my order expedited, and just 3 business days later my rings were ready for pick up. It was amazing! A month later, the staff at Joseph Jewelry reached out to check in on my rings and make sure I was satisfied with the outcome after having some time to wear them regularly. The follow-up customer service was great and timely. It turned out that the rings were still a bit too small - maybe not by everyone's standards, but I prefer a looser fit. I was welcomed back into the store for a consultation, and Joseph Jewelry offered to adjust the rings once more free of charge, since my first adjustment had not left me satisfied. It was fantastic, and the second adjustment was processed in a matter of days.
My 4.5 rating is because they could have improved initial communications while I was being fitted for my first resizing. Tony made a good resize recommendation based on ideal security of the ring and maybe what is an industry standard for overall fit, but it would have been better if I was asked more about the overall feel and comfort of the rings used to test my ring size. Still, I'm overall very pleased with my experience and expect to visit their store in the future for additional purchases.
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Jessica Sent on 02/13/20194.2 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 3.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 4.0 out of 5 rating
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Flexibility 4.0 out of 5 rating
A local jewelry company that uses technology to enhance design perfection
I randomly walked into the Seattle store of Joseph Jewelry after work one day, knowing nothing about them. I took a quick browse and found the perfect wedding ring for me - I wanted something simple but not boring, and didn't compete against my engagement ring, yet commanded its own presence without an engagement ring. I worked with Brandon who was so much fun for us to work with. We learned so much about the company and I think that makes them stand out is they are a true local jeweler which uses high end technology and lasers to design perfect rings down to the smallest, microscopic details that a classic jeweler cannot do with basic equipment. I posted a photo of my rings - the slim wedding band is from Joseph Jewelry whose rose gold band matches my peach sapphire engagement ring from another company perfectly!I randomly walked into the Seattle store of Joseph Jewelry after work one day, knowing nothing about them. I took a quick browse and found the perfect wedding ring for me - I wanted something simple but not boring, and didn't compete against my engagement ring, yet commanded its own presence without an engagement ring. I worked with Brandon who was so much fun for us to work with. We learned so much about the company and I think that makes them stand out is they are a true local jeweler which uses high end technology and lasers to design perfect rings down to the smallest, microscopic details that a classic jeweler cannot do with basic equipment. I posted a photo of my rings - the slim wedding band is from Joseph Jewelry whose rose gold band matches my peach sapphire engagement ring from another company perfectly! -
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Alysse Sent on 03/27/20172.3 out of 5 rating
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Quality of service 2.0 out of 5 rating
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Average response time 2.0 out of 5 rating
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Professionalism 2.0 out of 5 rating
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Value 3.5 out of 5 rating
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Flexibility 2.0 out of 5 rating
Joseph Jewelry let's you design a ring online which is convent for those not living in the area, but make sure you have plenty of time before you actually want the ring complete. The people that deal with them locally seem to have a better experience. It takes at least a week for someone to contact you each time you want to make even a small adjustments or ave a question. Even worse, they rarely meet the timelines they give you. You get better service if you call and talk to them but this isn't always possible with the time difference. They pressure you into signing your contract and buying your ring before you are even 100% happy even though they guarantee they won't. I would not recommend this place to anyone and I wouldn't have bought my ring from them had I been able to get out of my contract.Joseph Jewelry let's you design a ring online which is convent for those not living in the area, but make sure you have plenty of time before you actually want the ring complete. The people that deal with them locally seem to have a better experience. It takes at least a week for someone to contact you each time you want to make even a small adjustments or ave a question. Even worse, they rarely meet the timelines they give you. You get better service if you call and talk to them but this isn't always possible with the time difference. They pressure you into signing your contract and buying your ring before you are even 100% happy even though they guarantee they won't. I would not recommend this place to anyone and I wouldn't have bought my ring from them had I been able to get out of my contract. -
Quality of service
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Caroline Sent on 05/23/20211 out of 5 rating
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Quality of service 1.0 out of 5 rating
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Average response time 1.0 out of 5 rating
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Professionalism 1.0 out of 5 rating
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Value 1.0 out of 5 rating
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Flexibility 1.0 out of 5 rating
Poor experience with ring resizing
My husband bought the engagement ring from Joseph Jewelry in 2017. The ring was very good. We even recommended this place to two of our friends. And they bought the rings from Joseph too.
I came to resize my ring 1.5 weeks ago. It took about 10 days. I picked up on Friday, and I was shocked. The ring is uneven. It was so obvious by naked eye that it has a slight bend. I mentioned about this, the Joseph team, instead, said it was a perfect job. And it is hard to do because it is an engraved ring. By the way, the engravement was done by laser, or at least the lady in the store manager told me. It was not done by hand.The store manager does not accept that they did poorly on resizing my ring. I went to Joseph Jewelry because I thought they are famous of intricate design and had a good reputation. And most of all, they designed THE ring!
The store manager is willing to make it right by doing the resizing again for 2 weeks!! However, he did not accept that they did poorly on my ring. Nothing wrong with it, that was his statement. He said he will call me the next day, Saturday, to confirm the completion date, but he did not. I am not even sure what to do now.
By the way, resizing the ring cost me around $350 total (resizing up to 1 size and engraving). All that for this poor job, which they claimed it is a perfectly good job.
Please see the pictures, and tell me what you think. It is disappointing. I love my ring, now if I am wearing it as it, I hate it.. I hate how much it reminds me not trust Joseph Jewelry. They don't even do a good job resizing their own ring design.My husband bought the engagement ring from Joseph Jewelry in 2017. The ring was very good. We even recommended this place to two of our friends. And they bought the rings from Joseph too.
I came to resize my ring 1.5 weeks ago. It took about 10 days. I picked up on Friday, and I was shocked. The ring is uneven. It was so obvious by naked eye that it has a slight bend. I mentioned about this, the Joseph team, instead, said it was a perfect job. And it is hard to do because it is an engraved ring. By the way, the engravement was done by laser, or at least the lady in the store manager told me. It was not done by hand.The store manager does not accept that they did poorly on resizing my ring. I went to Joseph Jewelry because I thought they are famous of intricate design and had a good reputation. And most of all, they designed THE ring!
The store manager is willing to make it right by doing the resizing again for 2 weeks!! However, he did not accept that they did poorly on my ring. Nothing wrong with it, that was his statement. He said he will call me the next day, Saturday, to confirm the completion date, but he did not. I am not even sure what to do now.
By the way, resizing the ring cost me around $350 total (resizing up to 1 size and engraving). All that for this poor job, which they claimed it is a perfectly good job.
Please see the pictures, and tell me what you think. It is disappointing. I love my ring, now if I am wearing it as it, I hate it.. I hate how much it reminds me not trust Joseph Jewelry. They don't even do a good job resizing their own ring design.-
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+3 photos
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Quality of service
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