Kapp Studio Reviews
Reviews
4.0 out of 5 rating
4.0 out of 5 rating
4 Reviews
80% recommend it
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![Jenna]()
Jenna H. Sent on 02/12/2020Responsive and Easy to work with
So happy with my wine barrel head guest book! They sent multiple proofs so it would be exactly what we wanted! Would definitely recommend. Can't wait to use at our wedding and have a beautiful piece for the house. -
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![McKennah]()
Mckennah G. Sent on 02/11/2020Wonderful ❣️
We were absolutely in LOVE with our final product! This is going to be used as a decorative piece at our wedding & guests will also sign it as an alternative guest book! They were awesome at communicating with us in a quick & precise manner... Even when I was indecisive of which stain to get. I recommend this 110%. It is amazing quality, ALOT bigger than we were expecting & I love giving my business to people whom deserve it. Thank YOU Kapp Studio! ❤️ -
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![Danielle]()
Danielle K. Sent on 02/15/2020Excellent workmanship
The service was amazing! Genuinely care what their customers think. The product is perfect!! They sent a preview and when it was completed, before mailing. The wine barrel top is going to be a talked about wedding guest book. Can’t wait to have family and friends sign, and then hang up! -
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![Joel]()
Joel B. Sent on 05/08/2021Damaged Product, Owner Refused to Fix- Go Elsewhere
We ordered two wine barrel heads from this vendor. We had one made for our wedding with the wedding date on their; however, we had to cancel our wedding due to Covid. We had a new wine barrel made at full price with our new wedding date.
The product had ash marks over the middle of our last name, which is on top of where they laser engraved. I took photos and sent it to the owner asking if they could correct it, but she said that it was not their fault and that that's just how the barrels come. After kindly asking her to reconsider fixing it, she said she noticed that my photo was different from the one she sent so perhaps it was damaged in transit. I then asked her, if it was damaged in transit, they why should I be expected to not have this fixed. The owner told me that she was ”offended.” I am absolutely insulted by the way I was treated after spending nearly $400 for two wine barrel heads, when a blank board costs about $25/each. Buyer beware, the reviews are not accurate on Etsy because they “cancelled” my order so I couldn't write a review.
See attached photo of ash mark that the owner said is natural to the barrels (but just happens to be on top of where the engraving is) and large gap from poorly installing the mounting bracket.
Lastly, this owner threatened me for posting this review and said she was going to report me. BUYER BEWARE!Kapp Studio's reply:
This is in violation of ETSY's policies and will be reported to them. Her item was damaged in transit, but she was having none of us repairing it. She would only accept a NEW one at no cost. She had zero interest in returning this one to us for repair. Blanks are not $25 and since she knows everything, she should have no problem creating her own. She was very disparaging, difficult to work with, and unrelenting. We refunded her order without getting a return because some people cannot be satisfied unfortunately. -
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