Felecia Sent on 10/04/2016

5 out of 5 rating

Quality of service
5.0 out of 5 rating
Average response time
5.0 out of 5 rating
Professionalism
5.0 out of 5 rating
Value
5.0 out of 5 rating
Flexibility
5.0 out of 5 rating

We had an amazing experience with Karisma by Best Bridal! Kapiolani Masusako was extremely helpful! She answered every question we sent her (we typically communicated through email), no matter how long the answer would have to be. She answered each email we sent within 24 hours. Once we were in Hawaii she was friendly and made us feel very comfortable and welcome, and did a wonderful job ensuring everything was perfect and that we were prepared for our special day! We were very happy with the whole experience and would definitely recommend her to everyone!

Renee Sent on 11/25/2015

5 out of 5 rating

Quality of service
5.0 out of 5 rating
Average response time
5.0 out of 5 rating
Professionalism
5.0 out of 5 rating
Value
5.0 out of 5 rating
Flexibility
5.0 out of 5 rating

My husband and I were married at the Ocean Crystal Chapel on the 3rd November 2015. Our wedding coordinator was Kapiolani Mausako and she was absolutely FANTASTIC!! I thought planning a destination wedding would be so difficult but Kapiolani made it so much easier . From the start she was so helpful, right through to the wedding day. She was quick to respond to our questions and needs, as well as booking in additional services.

Angeline Sent on 08/14/2015

5 out of 5 rating

Quality of service
5.0 out of 5 rating
Average response time
5.0 out of 5 rating
Professionalism
5.0 out of 5 rating
Value
5.0 out of 5 rating
Flexibility
5.0 out of 5 rating

My husband and I got married at the Ocean Crystal Chapel in the Hilton Hawaiian Village on August 8th, 2015. Kapiolani Masusako was our wedding planner and I couldn't be more thankful for her insight and guidance while planning our wedding ceremony. Since the very beginning, Kapiolani was extremely helpful and accommodating. At the time of booking, I lived in the mainland. Kapiolani provided a sufficient means of communication for what needed to be accomplished, despite the distance between us. She is very thorough and organized, and kept my husband and I on top of all the elements that made a successful ceremony. Without a doubt she followed through will all of my requests. On the day of the rehearsal as well as the wedding day itself, Kapiolani kept every detail on point without my husband or myself having to stress about a thing. She was unbelievably patient with us, my large wedding party, and all 150 of our guests. She tackled all of my worries and concerns with positivity and a smile on her face. She truly made sure that my wedding vision became a reality. Because of her I can honestly say that my wedding ceremony had some of the most wonderful and memorable moments I have ever experienced. I really do believe she loves what she does and truly cares about all of her clients. She was definitely a joy to work with and I highly recommend her expertise! Thank you again, Kapiolani!

Melanie Sent on 08/31/2015

5 out of 5 rating

Quality of service
5.0 out of 5 rating
Average response time
5.0 out of 5 rating
Professionalism
5.0 out of 5 rating
Value
5.0 out of 5 rating
Flexibility
5.0 out of 5 rating

Having a destination wedding can be amazing and scary at the same time. You're so excited to take a trip with your favorite people in the world. But, at the same time, you're so afraid of how it will all come together when you live states away. However, Stevie made my planning a breeze. She answered every email, every call and every question. No matter the concern, big or small, she made me feel like when my wedding day came it would be everything I wanted. And it was. So thank you Stevie. I really appreciate all you did.

Yefim Sent on 07/07/2015

5 out of 5 rating

Quality of service
5.0 out of 5 rating
Average response time
5.0 out of 5 rating
Professionalism
5.0 out of 5 rating
Value
5.0 out of 5 rating
Flexibility
5.0 out of 5 rating

We had our wedding at the beautiful Ocean Crystal Chapel operated by Best Bridal Hawaii. Everything was done through our wedding coordinator Kapiolani Masusako. We actually requested Kapiolani based on online reviews and were very fortunate to get her available for our wedding date. Every arrangement Kapiolani made for us proved to be above and beyond our best expectations - flowers, music, photographer, officiant. Although we didn't have a wedding party (just the two of us), Kapiolani and everyone on her team made our wedding a very special and unique experience. She is highly professional and a very pleasant person, and we have the best memories from our wedding and working with Kapiolani.

Rianna Sent on 10/19/2015

5 out of 5 rating

Quality of service
5.0 out of 5 rating
Average response time
5.0 out of 5 rating
Professionalism
5.0 out of 5 rating
Value
5.0 out of 5 rating
Flexibility
5.0 out of 5 rating

We were appointed a wedding coordinator for our ceremony at the Ocean Crystal Chapel in the Hilton Hawaiian Village waikiki.
Organising our wedding from Australia was no challenge as the girls made sure everything we wanted was achieved and more.
We were offered choices for vendors and suggestions and advice when we asked.
Everything we needed to organise was done with complete ease.
Once we arrived in Hawaii we met with our coordinator and organised a weddin rehearsal. All our questions were answered and we were made to feel relaxed by the professionalism and knowledge they had.
I woukd highky recommend this venue and Best Bridal Hawaii to organise your wedding!!!

User2029298 Sent on 02/02/2015

5 out of 5 rating

Quality of service
5.0 out of 5 rating
Average response time
5.0 out of 5 rating
Professionalism
5.0 out of 5 rating
Value
5.0 out of 5 rating
Flexibility
5.0 out of 5 rating

We were married in the Ocean Crystal Chapel which is the most beautiful chapel I have ever seen! Jamie was our wedding planner and she was AMAZING! She was so accommodating and fun to work with and she scheduled pretty much everything we wanted for our ceremony. Having her help with everything took so much stress off of me. I highly recommend the beautiful venue and wedding planner.

Julie Sent on 07/24/2014

5 out of 5 rating

Quality of service
5.0 out of 5 rating
Average response time
5.0 out of 5 rating
Professionalism
5.0 out of 5 rating
Value
5.0 out of 5 rating
Flexibility
5.0 out of 5 rating

I got married in June at the Paradise Cove Crystal Chapel and was assigned Christi as my wedding planner. I could not have asked for a more perfect wedding. The Chapel was everything I hoped (I had only seen it in pictures). It was an absolutely beautiful setting for a fairy tale wedding. Perfect for brides who want to get married on the ocean but do not want to deal with the wind/sand/water/etc. Everything was in excellent condition - no surprises when we got there. Christi was great throughout the whole six months leading up to the wedding. She was able to coordinate all my flowers, cake, etc. just from pictures I sent her. She took plenty of time to ask clarifying questions to make sure I was getting exactly what I was asking for and always responded to my emails promptly, even months before the date. She made the ceremony flow smoothly by worrying about all the little things that I would have never thought about and it really made the day perfect. I highly recommend her, the company and the facility.

Johanna Sent on 07/25/2014

5 out of 5 rating

Quality of service
5.0 out of 5 rating
Average response time
5.0 out of 5 rating
Professionalism
5.0 out of 5 rating
Value
5.0 out of 5 rating
Flexibility
5.0 out of 5 rating

We got married in Paradise cove at the Crystal Chapell. One of the most beautiful chapels I've seen. We had Kapiolani as our wedding planner. We only had email contact with Kapiolani and that worked great.
Everything was just as we expected on the wedding day, if not better.
So beautiful.
Thank you Kapiolani for making the best day of our lives memorable!

Jeff Sent on 07/01/2014

5 out of 5 rating

Quality of service
5.0 out of 5 rating
Average response time
5.0 out of 5 rating
Professionalism
5.0 out of 5 rating
Value
5.0 out of 5 rating
Flexibility
5.0 out of 5 rating

What an amazing day! Kapiolani our wedding planner was awesome. She took care of everything for us, when we had a question she answered quickly for us. Kapiolani made sure that our day was perfect and we are so thankful that we found her! She went above and beyond our expectations even when my mother had a request as a surprise to us on the day of the wedding Kapiolani took care of it which she didn't have to do and that's the type of person she is, making sure our day was perfect. If you are getting married on Oahu I would highly recommend working with Kapiolani.

Eion Sent on 06/23/2014

5 out of 5 rating

Quality of service
5.0 out of 5 rating
Average response time
5.0 out of 5 rating
Professionalism
5.0 out of 5 rating
Value
5.0 out of 5 rating
Flexibility
5.0 out of 5 rating

After searched dozens of chapels at Hawaii,we decided to have our wedding ceremony at the Crystal Chapel.
They are very flexible and on top of everything we requested.
Our ceremony planner, Kapiolani Masusako, was the best planner.
All our questions and concerns were answered with quick response.
When we have special requests, Kapiolani will try to solve it for us.
She is super friendly and sweet and it was really a pleasant to work with her.
We highly recommend Best Bridal Hawaii and especially our planner, Kapiolani.
It is one of our best experience during our wedding!

Evany Sent on 06/15/2014

5 out of 5 rating

Quality of service
5.0 out of 5 rating
Average response time
5.0 out of 5 rating
Professionalism
5.0 out of 5 rating
Value
5.0 out of 5 rating
Flexibility
5.0 out of 5 rating

Our big day was on May 9th at the Ocean Crystal Chapel. We planned our destination wedding from Canada. Kapiolani was amazing in corresponding with us by email. Her responses were always prompt friendly and personal. This made our planning so much easier.

We got to meet Kapiolani the day before our wedding. She was so friendly and helpful guiding us through things to expect for our big day. She gave us the much needed reassurance that she’d be there to make sure our big day would go as planned.

Both my husband and I were so nervous on our wedding day. Kapiolani was there every step of the way. She made sure every detail was looked after. She was so caring and thoughtful that it felt like she was part of our family celebrating and enjoying the special moment with us.

The ceremony would not have been perfect without the beautiful and amazing Kapiolani. Thank you Kapiolani for being a part of our special day. Any couple would be fortunate to have you as their wedding planner for their big day!

Wendy A. Sent on 03/25/2014

5 out of 5 rating

Quality of service
5.0 out of 5 rating
Average response time
5.0 out of 5 rating
Professionalism
5.0 out of 5 rating
Value
5.0 out of 5 rating
Flexibility
5.0 out of 5 rating

Tony and I married on March 5th 2014. We are from Australia and Best Bridal Hawaii were recommended to us by the travel agent.

We 100% endorse and reccommend this company.

Kapiolani Masusako was our wedding planner. She was very quick and responsive with any question I had regarding our wedding. She answered all of our questions promptly and professionally. She was a sweet and friendly lady who put everyone at ease regarding our wedding.

We were going to get married in the Gazebo in the Hawaiian Hilton Village but when I saw the chapel Kapiolani quickly changed my venue. No fuss. No problem. I loved the chapel as did all of our guests. It is a serene elegant chapel that is picturesque and perfect for any ceremony.

Kapiolani also organized a ukele player and singer. What a standout performer. His voice was pitch perfect and his playing was excellent. In fact all of our guests shed tears during the ceremony because the music was so moving. Wonderful!

John Fuchigama was our celebrant. Again, a wonderful, serene, professional, and friendly gentleman. He immediately put us at ease with his confidence and friendly manner. He performed the ceremony with much aplomb and dignity. I would fully recommend John.

Kapiolani organized a hair and make-up artist. Leigh was a magician! She was on time and had a lovely personality. Again, 100% professional. She did my hair and make-up perfectly. Excellent.

If you are thinking of a wedding in Waikiki, think of Best Bridal Hawaii. They are truly the best. All of our guests said it was the most moving and beautiful wedding they had been to, including their own.

Wendy and Anton Zeltins

User1543957 Sent on 02/25/2014

5 out of 5 rating

Quality of service
5.0 out of 5 rating
Average response time
5.0 out of 5 rating
Professionalism
5.0 out of 5 rating
Value
5.0 out of 5 rating
Flexibility
5.0 out of 5 rating

On February 7, 2014, My wife and I had our 10 year Wedding Vow Renewal ceremony at the Ocean Crystal Chapel, located at the Hilton Hawaiian Village on Waikiki Beach. Our wedding coordinator was Kapiolani Masusako. She was extremely helpful, responsive, and prompt, via both email and phone calls. She was a true pleasure to work with. We found the venue, hotel, and coordinator all via internet, and once we made contact with her, the whole process was seamless and very professional. Making arrangements from half a world away can be a little nerve-inducing, but Kapiolani always kept us comfortable and confident with all the planning. Our officiant, John F., was very friendly and provided a beautiful, emotional ceremony. The photography team (Grant) was very enthusiastic and we are looking forward to some great pics. They worked great with our large group of guests. We had a big party, 42 total, and the venue seated everyone comfortably . The ceremony and locale were gorgeous gorgeous gorgeous. We cannot recommend it enough. Again, high ratings for Kapiolani. She and the Karissma team will take care of you. Our ceremony at the Ocean Crystal Chapel is a beautiful cherished memory.

Rachel Sent on 01/19/2014

5 out of 5 rating

Quality of service
5.0 out of 5 rating
Average response time
5.0 out of 5 rating
Professionalism
5.0 out of 5 rating
Value
5.0 out of 5 rating
Flexibility
5.0 out of 5 rating

My husband and I were married last new years eve at the ocean crystal chapel at the Hilton Hawaiian village. Our wedding planner was Kapiolani Masusako from best bridal. She was amazing to deal with !! Were from Australia and when we first decided to marry in Hawaii I wasnt sure how easy it would be to plan until we started emailing kapiolani! She went above & beyond to make our day the most amazing day of our lives it was so easy. She is professional, friendly and was a pleasure to talk to. The vendors were amazing - from makeup, photography & the officiant john. We can't thank kapiolani or best bridal enough for making our wedding seem like a fairytale .! Highly recommend them to anyone who wants a stress free wedding in paradise. Rachel & Dave Maywald.

April Sent on 11/15/2013

5 out of 5 rating

Quality of service
5.0 out of 5 rating
Average response time
5.0 out of 5 rating
Professionalism
5.0 out of 5 rating
Value
5.0 out of 5 rating
Flexibility
5.0 out of 5 rating

We recently had our Wedding in the gazebo at Hilton Hawaiian Village and it was fabulous! I cannot say enough good things about Best Bridal Hawaii. Kalei was incredible and soooo helpful. Everything was coordinated perfectly thanks to Kalei and our ceremony was perfect. The venue is beautiful and we have awesome pictures to prove it! The guitar player was great - it added a nice touch to the ceremony. The photographer took wonderful pictures and was incredibly sweet and professional. The officiant did an awesome job too. I highly recommend BBH!

Cherie Sent on 09/18/2013

5 out of 5 rating

Quality of service
5.0 out of 5 rating
Average response time
5.0 out of 5 rating
Professionalism
5.0 out of 5 rating
Value
5.0 out of 5 rating
Flexibility
5.0 out of 5 rating

We had an amazing beach ceremony in Oahu at the Hilton Hawaiian Village (9/5/13)! Kapiolani was wonderful to work with. She responded to all my questions quickly, was patient with me, and was very professional. She put me at ease many times throughout the process. The vendors that Best Bridal provided were fantastic. The officiant, John, was wonderful. The Ukelele player did a great job and added a special touch to our ceremony. Our photographers, Vince and Kara, were amazing. They were fun and fabulous. We received our photos and they were worth every penny. If I had to do it all over again I would not change a thing.

Thank you!

Sherrell Sent on 09/05/2013

5 out of 5 rating

Quality of service
5.0 out of 5 rating
Average response time
5.0 out of 5 rating
Professionalism
5.0 out of 5 rating
Value
5.0 out of 5 rating
Flexibility
5.0 out of 5 rating

A beach wedding was my #1 choice and after having won our trip to Hawaii my Fiance and I began looking into options. We discovered Karissma by Best Bridal Hawaii through the Hilton's website where were staying. Upon inquiring on what the package included I was assigned an awesome, very responsive and helpful wedding coordinator by the name of Kalei.

Kalei was very helpful and explained everything to me amongst inquiring and never made me feel as if I was bugging her with my "millions" of emails. She was detailed, helpful and patient. She also inquired with vendors right away and provided information as soon as she obtained it so I was always in the "know". I felt as if I made a new friend and it was simply through email! After meeting her in person it made it an even better experience because she's just as she was through her emails! Very polite, professional, helpful and patient. She made me feel extra special and didn't make you feel as if she was just a coordinator. She was sort of like a Jr. Maid of Honor, she helped every step of the way! While walking towards the ceremony site she talked to me in such a calming way it made me so less stressed and anxiety went from 10 to about a 3 hahaha. Our officiant was also extremely nice (John). He made you feel comfortable and explained what we had to do in such an easy manner that it didn't feel as if it was too "much" to soak in. It went well without any problems!

I would definitely recommend Best Bridal and Kalei as well to anyone thinking about getting married in Hawaii. Not only was she helpful but the website was easy to navigate around and provided a lot of the information right at your fingertips. Again, they are highly recommended and if you're looking for a helpful coordinator this is where you need to go!

Kimberley Sent on 08/15/2013

5 out of 5 rating

Quality of service
5.0 out of 5 rating
Average response time
5.0 out of 5 rating
Professionalism
5.0 out of 5 rating
Value
5.0 out of 5 rating
Flexibility
5.0 out of 5 rating

Aloha,

It is important to select someone you feel comfortable with…someone who is responsive and listens to you. I highly recommend you consider Best Bridal Hawaii for your destination wedding in Paradise. Kapiolani Masusako provides the highest level of customer service which begins with your first conversation. She's an expert in her field and an exceptional wedding planner. Kapiolani provided the perfect touch to make our special day memorable.

Our wedding was elegant and exhibited a warm feeling of joy. Each vendor was professional and provided a high level of quality service. We will always have a special place in our hearts for Kapiolani Masusako on behalf of Best Bridal Hawaii.

Mahalo!

Mr. and Mrs. Lyday
July 27, 2013

Chelsee Sent on 07/11/2013

5 out of 5 rating

Quality of service
5.0 out of 5 rating
Average response time
5.0 out of 5 rating
Professionalism
5.0 out of 5 rating
Value
5.0 out of 5 rating
Flexibility
5.0 out of 5 rating

We had our perfect wedding ceremony with Best Bridal Hawaii. Our wedding planner was Kapiolani Masusako and she was amazing! She always responded so quickly with any questions I had and reached out to me to coordinate everything for our ceremony. Our wedding wasn't stressful in the least because she made sure everything was set up just perfect. Best bridal is very professional and the venue they have available is just beautiful. My husband and I kept saying that our wedding was just "magical" and wish we could relive it again and again! I would HIGHLY recommend Kapiolani and Best Bridal to anyone!

Dallas Sent on 05/26/2013

5 out of 5 rating

Quality of service
5.0 out of 5 rating
Average response time
5.0 out of 5 rating
Professionalism
5.0 out of 5 rating
Value
5.0 out of 5 rating
Flexibility
5.0 out of 5 rating

There are not enough good things I can say about Kapiolani and the team at Karissma by Best Bridal. My partner and myself live in Australia and so could only really communicate via email to organise our wedding. Kapiolani took care of everything and answered any silly little questions I had asap. The pricing of their packages was fantastic and when the day finally came, the venue was magnificent (we were married in the Ocean Chapel Gazebo). I have to say the day turned out even more magical than I could have imagined and without any stress!!! Couldn't of done it without them. They really went that extra mile to make the preparations and the day wonderful.

Gemma Sent on 03/01/2013

5 out of 5 rating

Quality of service
5.0 out of 5 rating
Average response time
5.0 out of 5 rating
Professionalism
5.0 out of 5 rating
Value
5.0 out of 5 rating
Flexibility
5.0 out of 5 rating

Thank you to Kapiolani & Kalei of Best Bridal and Officiant Randall Mark for putting together our ceremony at the Ocean Crystal Gazebo Chapel at the Hilton Hawaiian Village. Our Ceremony turned out BEAUTIFUL! I highly recommend your services! Thank you!

Kara Sent on 11/05/2012

5 out of 5 rating

Quality of service
5.0 out of 5 rating
Average response time
5.0 out of 5 rating
Professionalism
5.0 out of 5 rating
Value
5.0 out of 5 rating
Flexibility
5.0 out of 5 rating

We used Best Bridal as our planner for our Destination wedding in September. In the beginning of our planning, we found it so overwhelming all the options for our day and how we could possibly make the day what we wanted to from the UK - that was until we came across Stevie at Best Bridal. She took all the stress away from us and instead made the whole experience the enjoyable one it was supposed to be. She was so accommodating of everything we wanted to do and helped us organise everything and made our day so special! She is professional but bubbly and friendly at the same time, very responsive to email and makes the day flow so wonderfully. I wouldn't for a second hesitate in recommending Best Bridal to anyone looking for a planner. If you are after a minister, make sure you use Rev Kimo Taylor who is used by Best Bridal - super relaxed and makes you feel so at ease when you turn up to the church in a bundle of nerves. We had our ceremony at Waioli Chapel and it is beyond gorgeous. It is about 15 minutes out of Waikiki and by all accounts not the most popular spot for ceremonies however it is breathtaking up there. We found it nice to get out of Waikiki and have something a little more laid back and intimate. We organised mini-bus taxis to get our guests up there and it wasnt that expensive.

Samantha Sent on 09/21/2012

5 out of 5 rating

Quality of service
5.0 out of 5 rating
Average response time
5.0 out of 5 rating
Professionalism
5.0 out of 5 rating
Value
5.0 out of 5 rating
Flexibility
5.0 out of 5 rating

Ill Say this first.. Kapiolani and the Best Bridal Team are amazing!!!
My husband and I live in London and as soon as we got engaged we decided we wanted a destination wedding! It came down to 2 locations, Thailand or Hawaii. The obvious choice was Hawaii just on reputation alone.
Then the trick of finding a vendor who was knowledgable, helpful, flexible and would still provide you with your dream wedding came, we ultimatley came across Best Bridal Hawaii. Immediately from my first email with Audrey and then Kapiolani I knew we had made the right choice. They cater for parties of any size and provide the advice you need when organising your wedding from abroad. All of the information was given as to what we needed to do.
Kapiolani always answered my emails within 24 hours and was always so personable and professional. I was never in any doubt that our wedding wouldnt be anything short of amazing!
When we got to Hawaii and Ocean Crystal Chapel it was just breathtaking to see it for the first time, Kapiolani kindly walked us through the big day and what would happen so we were totally comfortable. The chapel and venue is elegant, beautiful and a stunning backdrop for wedding photos!
On the big day, Kapiolani was awesome at settling my husbands nerves, and then when the music started and I walked through the chapel doors with my dad, it was just the most perfect moment of our lives. Yes cheesy, but it really was! The minister, Kimo was awesome, he did a christian Hawaiian ceremony for us, which we loved. The photographers, Joe and Sam made taking the photos so much fun that nobody got camera bored nor were they standing around just waiting.
I cannot recommend the Best Bridal Team enough if looking for a destination wedding, we had absolutely nothing go wrong for our big day, everyone thoroughly enjoyed the day and we will treasure our memories forever, we have all already made plans to meet back in Hawaii in 5 years for a vow renewal to do it all again!

Gilbert Sent on 08/12/2012

5 out of 5 rating

Quality of service
5.0 out of 5 rating
Average response time
5.0 out of 5 rating
Professionalism
5.0 out of 5 rating
Value
5.0 out of 5 rating
Flexibility
5.0 out of 5 rating

My husband and I wanted to thank Stevie Kumia for her wonderful assistance. She was wonderful and made all arrangements for "a dream come true." In a million years, I would never have suspected that we would be able to actually have the ceremony in the chapel itself. It made the event extra special. They were wondering how to get through the event in such warm conditions dressed in formal wear. Imagine our delight to find it was cool and comfortable.
Our week in Hawaii was perfect--great weather, friends, and family. Best Bridal made our day. We will be eternally grateful for giving us the place we really wanted all along. Thank you, thank you, thank you!

Best Bridal Hawaii Inc Reviews

Reviews

Awards

Best Bridal Hawaii Inc