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Kate Whitcomb Collection Reviews

Kate Whitcomb Collection

Kate Whitcomb Collection

Allston, MA
2.3 out of 5 rating, 37 Reviews
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2.3 out of 5 rating
2.3 out of 5 rating
37 Reviews
47% recommend it
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  • Quality of service
    2.2 out of 5 rating
  • Average response time
    2.2 out of 5 rating
  • Professionalism
    2.3 out of 5 rating
  • Value
    2.7 out of 5 rating
  • Flexibility
    2.3 out of 5 rating
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Kate Whitcomb Collection 1
Kate Whitcomb Collection 2
Kate Whitcomb Collection 3
+5 User photos
Kate Whitcomb Collection 4
  • Apeksha
    Apeksha Sent on 07/14/2022
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    Beautiful, fast, comfortable!!

    I needed to write this review to point out that whatever issue they were having with non-responsiveness or late shipping did NOT happen for me. I literally got my shoes in 2 days! They are even more beautiful in person and already feel so comfortable. I can't wait to wear these on my wedding day!
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    Chelsea Sent on 12/07/2021
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    Beautiful shoes!

    I've noticed a lot of poor reviews for this company, which I'm happy I didn't find until after I submitted my order. I've seen a lot of complaints about late shipments & poor customer service, but I had a completely opposite experience so I felt it necessary to share. I ordered these shoes online and within 30 minutes (not exaggerating) I had received a shipping notification. I received these shoes in less than a week. They are SO stunning, a photograph or video cannot even do them justice. They are so incredibly sparkly and exactly what I was looking for. They fit true to size & are pretty comfortable too. The shoes are a little more expensive than what I'd typically spend, but for wedding shoes, I think they are well-priced. I'm obsessed and I can't wait to wear them for our elopement!!
    • Kate Whitcomb Collection 5

    Kate Whitcomb Collection's reply:

    Thank you so much for your kind words! We are so happy to hear that our shoes are pretty and comfortable! We can't wait to see the stunning photos from your big day!
  • V
    Vicki Sent on 07/31/2020
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    Kate Whitcomb shoes are amazing! I loved their shoes!!!

    Kate Whitcomb shoes are amazing! I loved their shoes!!! Their shoes are soooo pretty and comfortable, the price is very reasonable, shoes are delivered quickly, and the quality is great! I would definitely recommend Kate Whitcomb shoes to anyone looking for good quality, fabulous wedding shoes!
    • illustration stars

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  • J
    Jen Sent on 09/10/2019
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    Perfect lace wedding shoes! Amazing quality!

    I ordered Emma and Hailey for my wedding which is 1 year from now. Want to make sure I'm comfortable walking in them. I got Emma which is lace flats for the reception so I can dance in them. And Hailey which is high heel for the ceremony and photos. Both shoes are amazing. Comfortable (even the high heel ones) and fabulous quality. I was nervous able ordering them for the first time from a new shoe brand. But do not hesitate!!! I would highly recommend these shoes!
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    Tara G. Sent on 05/03/2021
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    Excellent customer service!!!

    The prompt response and amazing customer service are completely unmatched!! Can’t wait to wear my beautiful flats on June 11th!! Highly recommend!!
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    Dina Sent on 04/17/2020
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    Love my Kate Whitcomb Shoes

    Let me start by saying, I love these shoes. I’ve never owned a pair of shoes that have made me feel this glamourous while wearing them. Although they are for my October 2020 wedding, I can't wait to show these off! I am usually not one to buy heels this high, but after seeing this on my instagram, I couldn’t resist. I am happy to have bought them. They are really comfortable even though they are high. Worth every penny!

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    Lauren G. Sent on 09/25/2020
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    Dream wedding shoes!

    KW was fabulous to work with! I needed to exchange my size and they were so responsive and supportive. The shoes were beautiful, I hardly even had to break them in either. I danced all night long in them!
    • Kate Whitcomb Collection 6
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    Brianna Sent on 11/30/2021
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    Amazing Wedding Shoes!

    The best shoes! They were elegant but flat and comfortable! They were beautifully designed and not cheap looking like many flat wedding shoe designs! The presentation of delivery was also spot on! Would 10/10 recommend!
    • Kate Whitcomb Collection 7

    Kate Whitcomb Collection's reply:

    Thank you so much for making Kate Whitcomb shoes a part of your big day! Your photo is AMAZING! We would love to feature your wedding on our site! Feel free to email us your favorite photos from your wedding at support@katewhitcomb.com!!! We can't wait to see your stunning pics from the wedding!
  • Claire
    Claire Sent on 05/01/2018
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    I bought Kate Whitcomb ivory satin wedding shoes (style Bianca). I've had my share of purchases that I've had to send back before the other shoe made it out of the box. It's such a treat when the fit, the style and the comfort all exceed expectations, especially when you shop online for a new brand. These wedding shoes are really pretty, feel very comfortable on my feet, and there is some arch support. I've had other sandals like this that cost 3 times more but not as comfortable as these shoes. Well made, well-designed Thankfully, I loved them just as much in person as I did in the picture! They are a perfect height (for me) and seem comfortable for all-day. Comfortable and beautiful. Good, good, good! Highly recommend it.
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    Liz Sent on 02/01/2017
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    I just got style Vera shoes for my lazaro wedding gown. They are perfect and very comfortable for being , true size and has the height i needed. I was deciding between Samantha which is higher heel vs. Vera which is 3 inch heel. I am glad I went with vera. It looks beautiful and they are comfortable to wear all night! A must buy!
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    Watters Sent on 01/31/2017
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    Gorgeous shoes! Can't wait to wear them at my wedding. The personalization inside the shoes are amazing! I also love the way my shoes come with a special shoe bag. What a lovely presentation! These wedding shoes will be great with my wedding dress! Thank you! Definitely recommend Kate Whitcomb shoes!
  • K
    Karen Sent on 08/06/2019
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    Cute shoes, but returns are a pain! Not worth the headache.

    I ordered the Emma ivory lace ballet flats. I was originally looking at a similar style of another brand that would have been much more expensive, and was so excited to find these adorable shoes that looked like great quality from the photos! When I received the shoes, they were cute in the box, but the cut was not at all flattering on my feet. The quality was decent for the price, but wasn't quite as high quality as I was expecting. Unfortunately, that's where the positives end. There wasn't a return label included in the box, and the order sheet explained you can contact them for a return label, so I did that, but they took 3 full days to reply to my message. To make matters worse, they also have NO phone number and NO website chat functionality available to reach them, only emails to which they are slow/unresponsive. I did get a response, but I believe it was due to my reaching out over the comments of their Instagram. I returned the item and the tracking info shows it was delivered back to them 19 days ago, and still haven't heard from them or received a refund. With so many other companies out there that work hard to provide great customer service, I simply can't recommend a company that is so unresponsive and creates headaches for their customers to simply return an item. Quite disappointed.
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    Ashley Sent on 03/08/2022
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    Returned shoes, no refund

    I purchased a pair of Kate Whitcomb shoes 1/13/22 and did not take them out of the box until my dress fitting 1/26/22. When I took them out of the box, I noticed there was dried glue on the foot strap around the embellishment. I contacted the company that same day for a return, and I even sent them pictures to help with the return process. They sent me a return shipping label on 2/11/22 which I mailed out 2/12/22. The tracking receipt history shows the shoes arrived at their warehouse on 2/14/22 before noon. Kate Whitcomb's website said to allow 7-10 business days for returns to be processed. After 2 weeks of no contact, I emailed the company to check on the refund status. I received a response the next day, stating returns and refunds are taking longer due to the pandemic and staff shortage. This is understandable as there are many businesses that are short staffed, however, it has been almost a month and I still have not received a refund. I wish I had read these reviews prior to conducting business with this company because I would not have purchased from them. It appears that complaints similar to mine have been happening since before the pandemic ever started. I will be contacting my bank about consumer fraud, as well as cautioning others about this company.
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    Ashley Sent on 04/03/2024
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    Horrible customer service

    I paid for a rush order, 1-3 days and still haven’t received my order 2 weeks later. I asked for an update 3 times. The first two times (a week apart) they said they were looking into the issue. The third time I asked for an update, they gave no explanation and told me they would now ship the product. I told them that does not work as I needed the product prior to the date they would arrive (hence, my rush order) and requested a refund. They didn’t reply to this and shipped the product to me anyways. So now I have to minimally pay for a $10 return label even though they knew not to ship the product to me. Do not purchase from here.
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    Alice Sent on 01/05/2020
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    No contact from seller

    I had to return a pair of shoes and have now sent 3 emails, Facebook messages and there has been no reply regarding my messages. A refund for the shoes has not been provided and it has now been over a month! Loved the shoes but terrible service!
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    Kaitlyn H. Sent on 01/12/2022
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    Very NARROW shoes, Horrible customer service

    They do have a BEAUTIFUL shoe. That is about it, there customer service is horrible, response time is horrible, They say order up 1/2 size up. I do not have wide feet and the shoes are so narrow that I can not image anyone fits in them. When asking if I should bother going up a whole size (as the 10 doesn't come 1/2 size with no response. The shipping cost alone is annoying when they should say their shoes are all narrow, no normal fitting shoes.
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    Jill Sent on 08/05/2020
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    No Response

    Ordered 3 pairs of shoes on 6/13. Received partial order 7/6. Emailed daily for 4 days about the missing pair - no response. Initiated dispute with bank and notified KW as such on 7/9. Received an immediate response stating they could not issue refund unless I cancelled the dispute. I replied with follow up questions, but received no further response to date (8/5/20). Also note, you are responsible for return shipping, which they do state at the time of purchase. I requested a return label but never received one, so just went ahead and mailed the shoes back so I was within their 14 day return window. I recommend getting tracking for your returns because it had been 2 weeks and there is no notification from KW that my return was received or is being processed nor is it reflected in my order status in my account. Thankfully, I have tracking to show they received my return. They require you to return within 14 days but they don't reply to emails within 30 days, if ever (still waiting). Returned one of the pairs on 7/20. No refund issued to date (8/5/20). There is no customer service phone number, no way to reach someone, and they don't reply to your emails unless you mention credit dispute. Beautiful shoes but I wouldn't risk doing business with them again. Thankfully my bank is handling this, otherwise I would be out $195.
  • Brittany
    Brittany G. Sent on 04/07/2022
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    This Company Steal!!!

    I ordered shoes from this company months ago. When they came, there was yellow glue on the shoes, and one strap that went over my toes was about an inch longer on one foot than the other. I got a return label, returned the shoes over a month ago and have not received a refund. I have emailed SEVERAL times and each time I am met with a different excuse. My tracking says DELIVERED. I know they have the shoes, but they won't give me my money back. The worst customer service you could imagine. The reviews are correct-- do NOT waste your money. I will be turning them in to the BBB and filing a claim with my credit card company as well. Unbelievable!!
    • Kate Whitcomb Collection 8
    • Kate Whitcomb Collection 9
    • Kate Whitcomb Collection 10
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    Shoni Sent on 06/16/2022
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    Terrible no return refund

    I returned two pair of shoes in perfect condition in Early May. Still no refund and it is June 16th. The business will not respond to me.
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    Meagan T. Sent on 04/24/2022
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    No Refund- No response

    As many of the other girls stayed here, if you decide you want to return the shoes don’t expect your money back. I returned the shoes within the window of time and never received a response stating they received them. Emailed them and received a response weeks later stating they have warehouse staff issues and are “trying to locate my item”. Returned the shoes at the beginning of February and now the company has stopped responding to me altogether. I filed a complaint with BBB and they failed to respond to them as well so the claim is now closed and I’m out of 195$.
  • K
    Katie N. Sent on 12/28/2021
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    This company steals

    DO NOT order from this company. I received my shoes - they were too big. I returned them in the exact condition I received them - I received notice that my return was checked into the warehouse. That was 3 months ago and I STILL have not been refunded! And the company is now refusing to answer my emails. This is a company of robbery!

    Kate Whitcomb Collection's reply:

    We are sorry to hear about your experience. Can you please email us your order number so that we can look into this right away?
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    Lily C. Sent on 11/08/2021
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    Do not buy from this company

    I plan things months in advance, so I purchased my shoes from here in August to give them enough time to come in for my wedding in December. First, I received no communication on a delivery date, so I emailed them over and over again, probably at least 6 times (emails, inquiries on their website, etc.). It took them almost 3 months to email me saying the shoes wouldn’t ship until mid-October, in which they did not. After waiting a bit, I reached out again asking when they would ship since that date had passed — heard nothing back. Also, they don’t even have a number listed on their website so you can’t even try to get a human being on the phone. I waited almost a month after emailing them over and over again just asking for an ETA or if they can ship my shoes faster since my wedding was approaching and I still needed to get my dress altered but I couldn’t do that without the shoes!!! FINALLY, I get a message from them saying the ships wouldn’t ship until the end of November!!!! They asked if it was “okay” and of course I’m livid because I spent $100+ on a pair of shoes when communication was terrible and I could’ve gotten another pair sooner from a different company and save myself the extra money I had to pay to get my dress altered in less than 6 weeks. I ended up just asking for a refund because I lost all patience with this company and their lack of communication and follow-up. Save yourself the stress, don’t even bother with them. They have shoes that look just like theirs on Amazon for cheaper and they come sooner.
  • E
    Emily C. Sent on 01/14/2022
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    Returned shoes. Did not receive refund.

    Wish I had read the other reviews here prior to ordering! I returned two pairs of shoes with a company-provided shipping label and never received a refund. There goes $250+ down the drain.

    I can see from the tracking info that the return was received Nov. 1, 2021, and I have contacted the company several times to inquire. In two short email responses (that appear to be written overseas or by bots), they claim to have lost my package in the warehouse. After a few more follow-up emails from me, providing them with tracking info, order details, etc., they are no longer responsive.

    I ordered three pairs of shoes, all the same size with different heel heights. The base of the shoes were comfortable, but the ankle straps were very small. I'm tall and thin with average ankles, and the straps on the two pairs I returned wouldn't actually buckle.

    That said, I did wear the third pair of shoes on the wedding. The ankle straps were larger (???), though they don't have a lot of give. The shoes were beautiful, comfortable throughout the night, and I received a lot of compliments on them.

    BUT in retrospect, it was a real shot in the dark that they even fit because of the variation in size on those straps ... and as so many other reviewers here have written, the return process is a nightmare. You will not receive a refund, despite what their website says.

    Save yourself one wedding headache and go for a brand you're more familiar with.

    Sincerely,
    Wish I had my money back ...
  • C
    Cheyenna M. Sent on 08/05/2023
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    Do not purchase! Poor quality/gross/cannot return

    Do NOT purchase shoes from this company. 1/3 pairs I bought were gross and appeared worn. I returned another pair because the color didn't match my dress.. the return process is ambiguous, and they only correspond via delayed emails. They finally sent me a return label (after I sent detailed pictures), and it has been almost a MONTH since I sent back the shoes for a refund. No email. No confirmation. Over $270 was spent, and still no word on a refund.
    If you end up purchasing a pair.. only buy one pair and hope it's in good condition because you may not get your money back. WOULD NOT RECOMMEND.
    • Kate Whitcomb Collection 11
    • Kate Whitcomb Collection 12
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    Kayley E. Sent on 06/01/2022
    1 out of 5 rating
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    Terrible company!

    DO NOT BUY FROM HERE. Had a horrible experience. The shoes are beautiful but their customer service is awful. They refuse to give money back if you try to return a pair claiming "they did not receive the return" or "we can't find them". I am now having to dispute the claim on my credit card after trying to reach out multiple times with no response. There is also no phone number to try and call either. They are also refusing the dispute on the credit card saying the "customer is responsible". Terrible terrible company. Save yourself some time and money.
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