Jasmina G. Sent on 07/23/2021
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Quality of service
1.0 out of 5 rating
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Average response time
2.0 out of 5 rating
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Professionalism
2.0 out of 5 rating
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Value
2.0 out of 5 rating
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Flexibility
3.0 out of 5 rating
Disappointed
Tent delivered was a 20x20 that did not fit within our space. It was for our wedding day in hot July weather. Requested for size to be measured before placing the flags to ensure sizing fits, hey leave it to customers to know. I could've measured from fence to fence, first time i've come across a company that does not measure and check. Rather than being helpful in solving the problem, met with "its investigation" and cannot say how long this process will be. Seven days waiting for "investigation" to be resolved, definitely not quick on communication and service. Utterly disappointed, who wants to deal with this after their wedding. Quick on communication when wanting payments but as soon as problem arises, ignored and give you the run around. A refund is all we request, the delivery driver was the most helpful in all this matter.
Tent delivered was a 20x20 that did not fit within our space. It was for our wedding day in hot July weather. Requested for size to be measured before placing the flags to ensure sizing fits, hey leave it to customers to know. I could've measured from fence to fence, first time i've come across a company that does not measure and check. Rather than being helpful in solving the problem, met with "its investigation" and cannot say how long this process will be. Seven days waiting for "investigation" to be resolved, definitely not quick on communication and service. Utterly disappointed, who wants to deal with this after their wedding. Quick on communication when wanting payments but as soon as problem arises, ignored and give you the run around. A refund is all we request, the delivery driver was the most helpful in all this matter.