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Quality of service
5.0 out of 5 rating
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Average response time
5.0 out of 5 rating
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Professionalism
5.0 out of 5 rating
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Value
5.0 out of 5 rating
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Flexibility
5.0 out of 5 rating
We held our rehearsal dinner and welcome reception at the Kimpton this past August and booked a block of rooms for our out-of-town guests.
The service the whole weekend was awesome. We especially appreciated the thoughtful celebratory touches including the champagne, the wine, cheese plate, and the sweets that were sent to our room- it definitely made us feel extra special that weekend.
We had our rehearsal dinner in one of the meeting rooms. The ambiance was great for our small gathering of people and everyone said they enjoyed the dinner- we had a taco bar and veggie platters, which fed aprox. 30 people. The hotel was also very accommodating in letting us bring in a cake for my mother-in-law's birthday for a small cake cutting fee. We also were able to bring in our own AV equipment at no extra charge. We then moved the party to the rooftop deck for the welcome reception. The rooftop deck and the pool area was such a cool venue to have everyone hang out the night before the wedding! Everyone raved about the grilled cheese station and the desserts that we had for our guests. The views from the deck are especially cool with all the lights during the night time. Our guests also enjoyed the bar area and Jane Q, the restaurant down in the lobby area.
The one thing I would provide constructive criticism around is improving communication between the event staff and the front desk/valet staff. Several times during the weekend, it seemed like the people working the front desk/valet staff were unfamiliar with the fact that a big party was staying there for a wedding (for example, the valet staff did not know we had already paid for parking and they tried charging our guests for it although it had been taken care of already). After having done so much planning and arranging several events with the hotel to ensure the quality of our guests' stay for the weekend, this was a little frustrating.
Overall we had a great weekend! Thank you for everything!
We held our rehearsal dinner and welcome reception at the Kimpton this past August and booked a block of rooms for our out-of-town guests.
The service the whole weekend was awesome. We especially appreciated the thoughtful celebratory touches including the champagne, the wine, cheese plate, and the sweets that were sent to our room- it definitely made us feel extra special that weekend.
We had our rehearsal dinner in one of the meeting rooms. The ambiance was great for our small gathering of people and everyone said they enjoyed the dinner- we had a taco bar and veggie platters, which fed aprox. 30 people. The hotel was also very accommodating in letting us bring in a cake for my mother-in-law's birthday for a small cake cutting fee. We also were able to bring in our own AV equipment at no extra charge. We then moved the party to the rooftop deck for the welcome reception. The rooftop deck and the pool area was such a cool venue to have everyone hang out the night before the wedding! Everyone raved about the grilled cheese station and the desserts that we had for our guests. The views from the deck are especially cool with all the lights during the night time. Our guests also enjoyed the bar area and Jane Q, the restaurant down in the lobby area.
The one thing I would provide constructive criticism around is improving communication between the event staff and the front desk/valet staff. Several times during the weekend, it seemed like the people working the front desk/valet staff were unfamiliar with the fact that a big party was staying there for a wedding (for example, the valet staff did not know we had already paid for parking and they tried charging our guests for it although it had been taken care of already). After having done so much planning and arranging several events with the hotel to ensure the quality of our guests' stay for the weekend, this was a little frustrating.
Overall we had a great weekend! Thank you for everything!
