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Kolo Klub Reviews

Kolo Klub

Kolo Klub

Hoboken, NJ
2.5 out of 5 rating, 6 Reviews
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Reviews

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2.5 out of 5 rating
2.5 out of 5 rating
6 Reviews
49% recommend it
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  • Quality of service
    2.3 out of 5 rating
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  • Value
    2.7 out of 5 rating
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    2.7 out of 5 rating
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  • K
    Karen Sent on 08/12/2016
    5 out of 5 rating
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    The Kolo Klub was the perfect place for my wedding. They made the day totally seamless. Becky, the coordinator, and the bartenders made sure everything ran smoothly and took great care of my guests. I would recommend them to anyone looking for an interesting venue.
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    Caroline Sent on 10/04/2016
    5 out of 5 rating
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    My husband and I could not be more happy with almost every aspect of our wedding, and the Kolo Klub is a major reason for that. Not only did Becky work with us to transform the space into the look we were going for, she helped us to do so! She also made sure that we were taken care of, that everyone had a good time, and that the logistics and the flow of the reception would make for a smooth evening. She was fantastic to work with. My guests couldn't get over how warm, unique and interesting the space was, in addition to how attentive and creative the bartenders were. People were blown away with their abilities, personalities and service. Becky and her staff worked with our other vendors seamlessly, and I truly never worried for a minute, which was a major gift in itself. If I was to do one thing over again, it would have been to save one of the late night snacks of pretzels from downstairs all to myself.
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    Christine O. Sent on 01/06/2023
    1.8 out of 5 rating
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    RUN, don't walk away

    RUN away - no attention to detail, no designated event manager, and if something goes wrong, you will receive no apology or explanation. Their glaring incompetence was shocking and unacceptable.

    We booked our October 22, 2022 wedding in May 2021. The event managers at the time were knowledgeable and able to answer all of our questions and concerns, so the decision seemed right (sadly, they both ended up leaving before our wedding).

    After that, getting any answers from the venue was like pulling teeth. From March 2022 to May or June they had a new event manager named Kevin who was entirely non-responsive so I started including the restaurant group manager Adam on emails. Eventually, Kevin disappeared.

    In July 2022, I met Adam in person. He assured me that he would adhere to all the promises made previously and we went through a list of questions I had. I asked to schedule a tasting and finalize the menu/pricing for our October wedding and he explained that they should have a fall menu by mid-August. It seemed like we had turned over a new leaf and were moving in a positive direction.

    Mid-August came and went, and I reached out asking about the menu which Adam indicated would be ready by September 2-3. From 8/30 to 9/7 multiple emails were sent without anything being scheduled. Somehow, my wedding planner got contact information for another staff member from another wedding planner and was able to get us in for a tasting on September 22.
    We did not receive final menus, alcohol lists, or pricing until literally the week of our wedding. In multiple forms of communication, the venue assured us they had enough tables for our guests and that they could provide freezer storage for our custom ice cream cakes.

    On Friday 10/21, I personally delivered the cakes out of a cooler bag to a member of the Kolo Klub staff and told them they were ice cream cakes and they needed to go in the freezer. She took them into the back herself and made me wait in the hallway so I did not see where they were stored.

    Come wedding day, we had issue after issue. There were not enough chairs set up for the guests for the ceremony so people were standing all over the back of the room. The venue had promised they had enough tables to seat our guests, yet two tables were sat around coffee tables. The bartenders were all making the specialty cocktails differently. During the speeches, there was loud music BLARING from the Pilsener Haus downstairs so people could not hear the speeches. The buffet took forever to be re-filled.

    And finally, the venue RUINED ALL FIVE of our custom ice cream cakes AND DID NOT TELL US AT FIRST OR APOLOGIZE. These were gorgeous, custom cakes from Torico in Jersey City that looked like amethyst geodes. I only found out because I asked a server to have the cakes taken out so my photographer could take pictures of them before they were cut and I was told something like "there was an incident and there were no cakes." As you can imagine, I was irate. The venue had upheld ZERO of their promises and now had destroyed our desserts that we paid for out of pocket and hand-delivered. I had NO WEDDING CAKE.

    There was no manager or head staff member on hand handling this situation and no apology. There were no proposed solutions of how they were going to provide dessert for our guests. In fact, my brother-in-law went out to a bakery and purchased cookies with his own money. I demanded to be repaid the money I spent on the cakes, and my brother-in-law insisted a staff member retrieve cash to compensate us, which thankfully happened. At some point what looked like a supermarket ice cream cake appeared. I am not sure if the venue eventually sent someone to get the cake or one of my other relatives got it.

    It has been two months since the wedding and I still have received no apology or information on what happened, despite a staff member saying "someone would be in touch." If I could do it over, I would never have hosted my wedding here.
    • illustration stars

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  • C
    Carolyn H. Sent on 05/26/2023
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    Don't do it

    DO NOT PLAN YOUR WEDDING HERE - If I could give them 0 stars, I would. My husband and I got married in August 2022, i wanted a low-key, budget-friendly, fun wedding, and the Kolo Klub seemed perfect. Working with this venue was genuinely one of the worst experiences of my life. I had no contact with the venue for months (I had a contract and paid a deposit, and they went radio silent) after my original events coordinator left- my event then went through 3 different hands who all gave me different answers to every question- I was given multiple different pricing and food/ drink package info- I eventually got in touch with the owner, who clearly does not know his space because he made multiple promises they were unable to uphold putting his staff in a very bad position- I did not know who would be there the day of my wedding assisting my vendors and me until TWO DAYS BEFORE- I showed up the day before My wedding (as discussed with them one day prior) to drop off decor and my wedding cake and there was no one there, and no one would answer the phone, and we could not get into the space. On the day of my wedding, they did not have anything set up (thank god for my personal day of coordinator), ran out of food for my guests, and were serving well liquor when I paid for the premium liquor package. The staff that worked on the day of my wedding were kind, understanding, and somewhat helpful, but this a very poorly run business, and I felt incredibly taken advantage of throughout this entire process. DO NOT USE THEM.
  • Kristiana
    Kristiana R. Sent on 05/24/2022
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    Nightmare Situation

    5/24/2022: I HAVE ADDED PHOTOS OF MY CONVERSATION WITH MANAGEMENT. Back in January I was informed that the management I had booked my wedding with left Kolo Klub. Kolo Klub did not answer my calls for 6 days and when I did get in touch I canceled my wedding and took back my deposit as I did not trust them anymore due to a lack of communication. This morning their new management reached out to me and I have never felt better about a decision in my life.

    Attached, you will find my conversation with Kolo Klubs new manager, Kevin. My would be wedding would have been TEN days from today and he reached out on his apparent day off in a clear scramble to figure things out. I have worked in the food industry since I was a teen. I know how hospitality works, Kevin. YOu don’t reach out 10 days before someone's apparent wedding to see how things are going. YOu truly should not reassess your job and really look at yourself and ask “Was this really the right way to respond?” You should all be ashamed of yourselves. I know you might not ave been working there at the time and may be not responsible for how things went down but you truly are not helping the reputation of this establishment. Keep deleting my review. I have it saved and I will keep reposting.
    • Kolo Klub 1
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    Nicole Sent on 05/25/2014
    1 out of 5 rating
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    This weekend marks my one-year wedding anniversary, and the casual
    ceremony/reception was at Kolo Klub. To sum up: the space was lovely
    and the event management was terrible. The big one: my phone was
    stolen during my wedding and it was handled very badly. The phone was
    in a side room provided for our use that was also shared by the
    event/catering staff. Even though it was obviously stolen
    (immediately shut down making the tracking device useless), the event
    manager questioned no one but me, the bride, and started riffling
    through the bag I packed for my wedding night without my permission.
    She suggested we check with our close family to see if they took it,
    and then gathered staff and told us - in front of them - she would
    make them "turn out their pockets" if that is what we wanted. It was
    very uncomfortable and humiliating being put in that position. Other
    then a general "has anyone seen the phone," she never questioned
    anyone or did anything. I lost the last half hour of my wedding trying
    to take care of the phone business myself.

    The event manager did not check in with us in the next few days. It
    took a while for me to track down a person, and they decided not to
    cash a $250 check for incidentals. The cost of replacing the phone
    was $750. I submitted copies of my police report, phone contract,
    etc. to K.K. as they requested so they could submit them to their
    insurance company. They said they would get back to me and I have not
    heard from them since.

    Aside from the stolen phone, the event manager made such a big deal
    about holding the wedding cake we brought (even though we asked weeks
    beforehand), that I had to empty my fridge the night before and take
    care of it myself. We also had to ask for a copy of the contract no
    less than FIVE times spread out over weeks, and ask for all the details of
    the cocktail package because they weren't ever presented. I am thrilled to
    celebrate my anniversary, but not at Kolo Klub.