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I hired Mary to do my flowers after she was recommended to me by a family friend. The planning process and up to the day of my wedding was great. She responded quickly and seemed to understand the vision I was going for. She found the candelabras we were having trouble locating and was going to deliver our flowers. That is the biggest reason we hired her over our other option. However, everything changed the day of my wedding. In our conversations I stated that I wanted no greenery in my flower arrangements (bouquets, centerpieces etc). When she arrived to the house with my bouquets they were full of greenery, but that wasn't even the worst part. The flowers were brown and wilted (I had pink and white roses). They looked as though they had been sitting around for weeks. The same was true for the corsages and boutonnieres. They were sitting in plastic bags filled with condensation. She had left the house to head to our reception site and we called her and asked her to come back and cut the greenery out of the bouquets. She agreed to do this, but also told us that our centerpieces had a lot of greenery in them. After she clipped the greenery out, she left the house without saying a word to us. As the day went on the condition of the flowers got worse. My moms corsage fell apart while she was sitting in the limo on the way to the church. By the time my dad got to the reception is white boutonniere was completely brown. It was incredibly embarrassing. The following day I e-mailed Mary and expressed my concerns and disappointment. I asked her if it would be possible for her to make me a new bouquet, so that I could have a decent looking bouquet preserved. She completely ignored my e-mail! Had she given me some sort of explanation as to why my flowers were in such horrible condition, I would have respected her more. No response is 100% unprofessional and and unacceptable way to run a business.
I hired Mary to do my flowers after she was recommended to me by a family friend. The planning process and up to the day of my wedding was great. She responded quickly and seemed to understand the vision I was going for. She found the candelabras we were having trouble locating and was going to deliver our flowers. That is the biggest reason we hired her over our other option. However, everything changed the day of my wedding. In our conversations I stated that I wanted no greenery in my flower arrangements (bouquets, centerpieces etc). When she arrived to the house with my bouquets they were full of greenery, but that wasn't even the worst part. The flowers were brown and wilted (I had pink and white roses). They looked as though they had been sitting around for weeks. The same was true for the corsages and boutonnieres. They were sitting in plastic bags filled with condensation. She had left the house to head to our reception site and we called her and asked her to come back and cut the greenery out of the bouquets. She agreed to do this, but also told us that our centerpieces had a lot of greenery in them. After she clipped the greenery out, she left the house without saying a word to us. As the day went on the condition of the flowers got worse. My moms corsage fell apart while she was sitting in the limo on the way to the church. By the time my dad got to the reception is white boutonniere was completely brown. It was incredibly embarrassing. The following day I e-mailed Mary and expressed my concerns and disappointment. I asked her if it would be possible for her to make me a new bouquet, so that I could have a decent looking bouquet preserved. She completely ignored my e-mail! Had she given me some sort of explanation as to why my flowers were in such horrible condition, I would have respected her more. No response is 100% unprofessional and and unacceptable way to run a business.
User4253529 Sent on 01/26/2013Beautiful Flowers, wonder lady to work with, very nice and caring, helped out out a lot
