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Quality of service
1.0 out of 5 rating
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Average response time
1.0 out of 5 rating
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Professionalism
1.0 out of 5 rating
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Value
1.0 out of 5 rating
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Flexibility
1.0 out of 5 rating
WARNING: Worst Rental Experience
Here is the order of events that occurred leading up to my charter and how your company failed to provide what was promised.
4/12/2018 - Client makes inquiry about bus charters and receives a quote from Angie Bishop for one 56 passenger bus to transport guests from the Ritz Carlton hotel (1515 W 3rd St, Cleveland, Ohio) to the private property at 3535 Revere Road, Richfield, Ohio and back, confirming the pickup and drop off locations for the first time.
5/4/2018 - Client receives booking confirmation from Lakefront Lines on the charter, confirming pickup and drop off locations for the second time.
6/14/2018 - Client inquires about a second 56 passenger bus and receives a quote, confirming pickup and drop off locations for the third time.
6/27/2018 - Client receives confirmation on the charter of the two buses, confirming pick up and drop off locations for the fourth time.
9/10/2018 (week of the wedding) - Client's wedding planner reaches out to Lakefront Lines to confirm booking and make sure that Lakefront Lines had performed a test run to ensure timing and accessibility for the guests. Lakefront Lines informed our wedding planner that there has not been a test run and then scheduled one on 9/12/2018 (3 days before the wedding).
9/12/2018 - Lakefront Lines comes to the private property at 3535 Revere Road, Richfield, Ohio and informs the wedding planner that the buses would not be able to drop off passengers at the contracted address, and would drop wedding guests on the street 300 yards away from the location. Lakefront Lines cited road width concerns. Wedding planner asks the coordinator to at least attempt a test run to the actual location, but Lakefront Lines refused.
9/13/2018 (2 days before the wedding) - Wedding planner and client reach out again to Lakefront Lines to try to figure out a solution to transport the guests from the street to the actual location of the property. Not only does Lakefront Lines not offer any solutions (smaller buses, shuttle vans, etc.), the representative, Angie Bishop, now changes the narrative and claims that the booking was for transporting between hotels rather than to a private property. This was a flat out lie and an impossibly bad one, as Lakefront Lines had at least 4 months and 4 different confirmations to check the location.
9/14/2018 (one day before the wedding) - Client books two shuttles from separate companies for an additional cost to move guests safely from the road to the actual location of the venue.
As you can see from this timeline and details, Lakefront Lines had four and half months from the time of initial booking (and five months from the original inquiry) to the actual charter date to test run and inform the client that the buses would not be able to drop off guests at the actual location. Lakefront Lines never had the intent to do a test run until the wedding planner reached out. Lakefront Lines informs the client three days before the wedding that they would not be able to drop off at the actual location. When pressed about why the client was not informed of this during the previous four months, Angie Bishop then lied and claimed that the booking was for a hotel to hotel transfer, despite verifying the address four times.
Not only did this experience create additional costs for the client (having to book shuttles at the last minute), it also caused delays in the wedding, discomfort from guests (some of whom had to walk), and heavy emotional stress for the client in the week of the wedding. Lakefront Lines made no attempt to remedy the situation and falsely tried to put the entire responsibility on the client.
Here is the order of events that occurred leading up to my charter and how your company failed to provide what was promised.
4/12/2018 - Client makes inquiry about bus charters and receives a quote from Angie Bishop for one 56 passenger bus to transport guests from the Ritz Carlton hotel (1515 W 3rd St, Cleveland, Ohio) to the private property at 3535 Revere Road, Richfield, Ohio and back, confirming the pickup and drop off locations for the first time.
5/4/2018 - Client receives booking confirmation from Lakefront Lines on the charter, confirming pickup and drop off locations for the second time.
6/14/2018 - Client inquires about a second 56 passenger bus and receives a quote, confirming pickup and drop off locations for the third time.
6/27/2018 - Client receives confirmation on the charter of the two buses, confirming pick up and drop off locations for the fourth time.
9/10/2018 (week of the wedding) - Client's wedding planner reaches out to Lakefront Lines to confirm booking and make sure that Lakefront Lines had performed a test run to ensure timing and accessibility for the guests. Lakefront Lines informed our wedding planner that there has not been a test run and then scheduled one on 9/12/2018 (3 days before the wedding).
9/12/2018 - Lakefront Lines comes to the private property at 3535 Revere Road, Richfield, Ohio and informs the wedding planner that the buses would not be able to drop off passengers at the contracted address, and would drop wedding guests on the street 300 yards away from the location. Lakefront Lines cited road width concerns. Wedding planner asks the coordinator to at least attempt a test run to the actual location, but Lakefront Lines refused.
9/13/2018 (2 days before the wedding) - Wedding planner and client reach out again to Lakefront Lines to try to figure out a solution to transport the guests from the street to the actual location of the property. Not only does Lakefront Lines not offer any solutions (smaller buses, shuttle vans, etc.), the representative, Angie Bishop, now changes the narrative and claims that the booking was for transporting between hotels rather than to a private property. This was a flat out lie and an impossibly bad one, as Lakefront Lines had at least 4 months and 4 different confirmations to check the location.
9/14/2018 (one day before the wedding) - Client books two shuttles from separate companies for an additional cost to move guests safely from the road to the actual location of the venue.
As you can see from this timeline and details, Lakefront Lines had four and half months from the time of initial booking (and five months from the original inquiry) to the actual charter date to test run and inform the client that the buses would not be able to drop off guests at the actual location. Lakefront Lines never had the intent to do a test run until the wedding planner reached out. Lakefront Lines informs the client three days before the wedding that they would not be able to drop off at the actual location. When pressed about why the client was not informed of this during the previous four months, Angie Bishop then lied and claimed that the booking was for a hotel to hotel transfer, despite verifying the address four times.
Not only did this experience create additional costs for the client (having to book shuttles at the last minute), it also caused delays in the wedding, discomfort from guests (some of whom had to walk), and heavy emotional stress for the client in the week of the wedding. Lakefront Lines made no attempt to remedy the situation and falsely tried to put the entire responsibility on the client.
