Burst Event Co. Reviews

Reviews

+2 User photos

• Ryan M. Sent on 10/19/2023
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Extremely prompt, professional, organized coordinators!

  I would highly recommend choosing Burst as your coordinator! We primarily worked with Alexis, who really was more of a three-month coordinator than a day-of coordinator. She handled almost everything for us starting at three months out, which really took a lot off our shoulders. She sent weekly updates on what we need to do (and what she was doing), so we always felt in-the-know. She provided a lot of extremely helpful planning spreadsheets that we used liberally throughout the process. Alexis was also extremely responsive and patient with our many (MANY) questions we had in the weeks before our wedding.
  
  On the actual wedding day, she handled everything so beautifully, and we really had nothing to worry about. Many of our guests commented on how smooth the entire day went! She executed everything perfectly and was even able to deliver our numerous boxes of decorations to our hotel room after the wedding so we could spend the rest of the night celebrating!
  

  I would highly recommend choosing Burst as your coordinator! We primarily worked with Alexis, who really was more of a three-month coordinator than a day-of coordinator. She handled almost everything for us starting at three months out, which really took a lot off our shoulders. She sent weekly updates on what we need to do (and what she was doing), so we always felt in-the-know. She provided a lot of extremely helpful planning spreadsheets that we used liberally throughout the process. Alexis was also extremely responsive and patient with our many (MANY) questions we had in the weeks before our wedding.
  
  On the actual wedding day, she handled everything so beautifully, and we really had nothing to worry about. Many of our guests commented on how smooth the entire day went! She executed everything perfectly and was even able to deliver our numerous boxes of decorations to our hotel room after the wedding so we could spend the rest of the night celebrating!
  
• Claire P. Sent on 07/11/2023
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Incredible

  Burst is incredible. Overall, I cannot recommend Burst enough. Anyone that wants a wedding planner should hire Burst. Anyone that doesn’t think they need a planner is wrong and should still hire Burst.
  
  Our planner, Lizzie, is an incredible planner and a wonderful person. I emailed her multiple times panicking, and she was always quick to respond with a solution. She took so much stress away from the final stretch of the planning process that I was able to be calm and relaxed heading into wedding week. We had multiple other vendors comment on how well prepared we were, especially with our timeline, and that was completely thanks to Lizzie. Lizzie ran our rehearsal, and I had multiple people from my family and wedding party comment on how nice, professional, and organized she was. Day of, Lizzie helped with my DIY decor and did a better job than I ever could have asked for. She also made sure that the ceremony and reception ran perfectly smoothly and on schedule. She’s a literal gem of a person, and I’m so grateful to her.
  
  We also had Cendra with us the morning of the wedding, and she was so helpful! She steamed all the bridesmaid dresses and my veil the morning of the wedding, helped us orchestrate the first look, and kept us on schedule with our different photo locations. It was such a relief to have Cendra keeping track of the time so I didn’t have to worry! We also had Lucy at the venue with Lizzie helping with everything day off, which was great!
  
  Finally, Alexis, the owner of the company, is amazing. She runs her company responsibly and ethically. There was a moment towards the beginning of our wedding planning process where we had significant issues with our (original) venue. Alexis helped us through that situation, even though she was under no obligation to do so, and I will forever be grateful for the way she helped us.

  Burst is incredible. Overall, I cannot recommend Burst enough. Anyone that wants a wedding planner should hire Burst. Anyone that doesn’t think they need a planner is wrong and should still hire Burst.
  
  Our planner, Lizzie, is an incredible planner and a wonderful person. I emailed her multiple times panicking, and she was always quick to respond with a solution. She took so much stress away from the final stretch of the planning process that I was able to be calm and relaxed heading into wedding week. We had multiple other vendors comment on how well prepared we were, especially with our timeline, and that was completely thanks to Lizzie. Lizzie ran our rehearsal, and I had multiple people from my family and wedding party comment on how nice, professional, and organized she was. Day of, Lizzie helped with my DIY decor and did a better job than I ever could have asked for. She also made sure that the ceremony and reception ran perfectly smoothly and on schedule. She’s a literal gem of a person, and I’m so grateful to her.
  
  We also had Cendra with us the morning of the wedding, and she was so helpful! She steamed all the bridesmaid dresses and my veil the morning of the wedding, helped us orchestrate the first look, and kept us on schedule with our different photo locations. It was such a relief to have Cendra keeping track of the time so I didn’t have to worry! We also had Lucy at the venue with Lizzie helping with everything day off, which was great!
  
  Finally, Alexis, the owner of the company, is amazing. She runs her company responsibly and ethically. There was a moment towards the beginning of our wedding planning process where we had significant issues with our (original) venue. Alexis helped us through that situation, even though she was under no obligation to do so, and I will forever be grateful for the way she helped us.
• Claire J. Sent on 07/13/2022
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Incredible

  I literally cannot even say enough good things about Alexis.
  
  Our venue (that shall remain nameless because their atrocities shouldn't be aligned with Burst), contracted Burst to work with many of their couples, and that was the one and only thing they did right. Now that our venue has canceled our wedding and refused to refund any deposits, we do not have a contract with Burst. In spite of that, Alexis has been non-stop communicating with us, giving us suggestions for new venues, advising us how to proceed with insurance to get our money back, and more.
  
  We hadn't originally been planning to have a wedding coordinator, but I recommend Burst based on their guest list planning spreadsheet alone! Not even to mention Alexis and the emotional support she has provided.
  
  This review is written pre-wedding, but once we have our (probably flawless thanks to Burst) wedding, I will write a follow up.

  I literally cannot even say enough good things about Alexis.
  
  Our venue (that shall remain nameless because their atrocities shouldn't be aligned with Burst), contracted Burst to work with many of their couples, and that was the one and only thing they did right. Now that our venue has canceled our wedding and refused to refund any deposits, we do not have a contract with Burst. In spite of that, Alexis has been non-stop communicating with us, giving us suggestions for new venues, advising us how to proceed with insurance to get our money back, and more.
  
  We hadn't originally been planning to have a wedding coordinator, but I recommend Burst based on their guest list planning spreadsheet alone! Not even to mention Alexis and the emotional support she has provided.
  
  This review is written pre-wedding, but once we have our (probably flawless thanks to Burst) wedding, I will write a follow up.
Are you interested?
Send a message
• Kate J. Sent on 12/04/2022
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Really pulled it off!

  Alexis and the team at Burst were lifesavers for our wedding! When we got involved in a really bad situation with an original venue, they helped us navigate our way out of it and provided so much comfort and reassurance. Then they made the final planning stages a breeze - we immediately knew we were in good hands! Everything ran so smoothly the day of our wedding, better than we could have imagined, and so much of that was due to the behind the scenes efforts from Burst. I'd absolutely recommend them to others looking for affordable wedding planners!

  Alexis and the team at Burst were lifesavers for our wedding! When we got involved in a really bad situation with an original venue, they helped us navigate our way out of it and provided so much comfort and reassurance. Then they made the final planning stages a breeze - we immediately knew we were in good hands! Everything ran so smoothly the day of our wedding, better than we could have imagined, and so much of that was due to the behind the scenes efforts from Burst. I'd absolutely recommend them to others looking for affordable wedding planners!
• Renee W. Sent on 09/07/2022
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Best coordinating company ever!

  If you're looking for day of coordination in Chicago, then look no further! I seriously don't even know where to begin with how amazing this staff is! We had to overcome a major obstacle no couple should have to face just weeks before our wedding with our venue closing, but the BURST team helped us with the shift to new venue and caterer without a hitch! Liz's weekly updates keeping us on track were SO helpful and she was always available to jump on a quick call when needed. I will forever be appreciative for the BURST team and helping making our wedding day absolutely perfect!

  If you're looking for day of coordination in Chicago, then look no further! I seriously don't even know where to begin with how amazing this staff is! We had to overcome a major obstacle no couple should have to face just weeks before our wedding with our venue closing, but the BURST team helped us with the shift to new venue and caterer without a hitch! Liz's weekly updates keeping us on track were SO helpful and she was always available to jump on a quick call when needed. I will forever be appreciative for the BURST team and helping making our wedding day absolutely perfect!
• Elizabeth M. Sent on 06/26/2022
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  The best ever

  My husband and I had our venue cancel on us a month before our wedding. We obviously panicked. Luckily we had Burst, specifically Alexis on our side! She advocated for us, supported us, and turned things around so quickly. The next day she already had a list of 15 venues that had our date available and she began setting up tours with the ones we liked. She then took us to however many we wanted. We literally don’t know what we would’ve done without the Burst team. Not to mention they are also just a wonderful and fun team. Alexis was extremely communicative and insanely organized throughout the whole process. What should’ve been a stressful time Burst still made fun! Would recommend them to absolutely everyone!!

  My husband and I had our venue cancel on us a month before our wedding. We obviously panicked. Luckily we had Burst, specifically Alexis on our side! She advocated for us, supported us, and turned things around so quickly. The next day she already had a list of 15 venues that had our date available and she began setting up tours with the ones we liked. She then took us to however many we wanted. We literally don’t know what we would’ve done without the Burst team. Not to mention they are also just a wonderful and fun team. Alexis was extremely communicative and insanely organized throughout the whole process. What should’ve been a stressful time Burst still made fun! Would recommend them to absolutely everyone!!
• Luke Sent on 06/27/2022
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  We couldn't imagine our wedding without BURST and Liz

  We just had our wedding in late May and BURST (and specifically Liz) was the single biggest component that made it happen.
  
  Working with Liz felt like working with a close friend who was personally invested in giving us our best wedding possible.
  
  Without too many details, we had some issues getting responsiveness from our vendors. Liz stepped in and took charge. Ultimately everything that we were envisioning came to fruition and BURST stepped in to fill any logistical gap that we encountered. BURST is incredibly organized and will proactively schedule checkpoints throughout your entire planning process. They will provide you with resources, materials, perspective, and support for any questions that you may encounter during your planning. For example, they provided us with an exhaustive checklist with timelines that covered everything from our engagement all the way to the end of our wedding day. No detail was ever too small and our wedding was better because of their involvement.
  
  Liz was also available at the drop of a hat for any urgent questions that we had. For example, our makeup artist cancelled 3 weeks prior to our wedding. Our first call was to Liz. She worked extra hours to ensure that we knew our contractual options and reached out to her vast network of other vendors to ensure that we had a new artist within 24 hours of our notice.
  
  Aside from all pre-event planning, Liz and her team also made our day-of experience flawless. We had a few last minute changes due to weather and vendor surprises, but we were never stressed because Liz took them in stride and handled them on our behalf.
  
  Ultimately our wedding was a huge benefactor of Liz's and BURST's involvement and I would recommend them to anyone on the fence about wedding coordination.

  We just had our wedding in late May and BURST (and specifically Liz) was the single biggest component that made it happen.
  
  Working with Liz felt like working with a close friend who was personally invested in giving us our best wedding possible.
  
  Without too many details, we had some issues getting responsiveness from our vendors. Liz stepped in and took charge. Ultimately everything that we were envisioning came to fruition and BURST stepped in to fill any logistical gap that we encountered. BURST is incredibly organized and will proactively schedule checkpoints throughout your entire planning process. They will provide you with resources, materials, perspective, and support for any questions that you may encounter during your planning. For example, they provided us with an exhaustive checklist with timelines that covered everything from our engagement all the way to the end of our wedding day. No detail was ever too small and our wedding was better because of their involvement.
  
  Liz was also available at the drop of a hat for any urgent questions that we had. For example, our makeup artist cancelled 3 weeks prior to our wedding. Our first call was to Liz. She worked extra hours to ensure that we knew our contractual options and reached out to her vast network of other vendors to ensure that we had a new artist within 24 hours of our notice.
  
  Aside from all pre-event planning, Liz and her team also made our day-of experience flawless. We had a few last minute changes due to weather and vendor surprises, but we were never stressed because Liz took them in stride and handled them on our behalf.
  
  Ultimately our wedding was a huge benefactor of Liz's and BURST's involvement and I would recommend them to anyone on the fence about wedding coordination.
• Kait K. Sent on 05/30/2022
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Burst made my day exactly what I wanted!

  I could not recommend Beverly and her team more. They went above and beyond for me, were flexible with meeting times, supplied throughout documents & checklists to help with every planning aspect you can think of, looked over all my contracts before signing to make sure they made sense and then made sure each contract was followed through on my big day. Part of my post wedding blues has been not working with them anymore! My husband and I both said our number one takeaway from the wedding was how worthy the investment of Burst was.

  I could not recommend Beverly and her team more. They went above and beyond for me, were flexible with meeting times, supplied throughout documents & checklists to help with every planning aspect you can think of, looked over all my contracts before signing to make sure they made sense and then made sure each contract was followed through on my big day. Part of my post wedding blues has been not working with them anymore! My husband and I both said our number one takeaway from the wedding was how worthy the investment of Burst was.
• Beth A. Sent on 06/27/2022
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Most Important Vendor for your Wedding

  I would highly recommend working with BURST for your event planning needs for many reasons, but here are my top 3:
  
  1. They met our budget & planning needs:
  When we first inquired with planners we quickly believed that a planner was out of the question. With our mid-range budget of $40,000.00 most planners we're going to take up 20% of our budget. When we finally found BURST I was elated to find a planning team that offered options to help guide us while we were organizing our wedding, keep us accountable to a timeline and help fill in the blanks and that wouldn't crush our budget.
  
  2. The culture: Alexis and BURST's focus on inclusion within the team and for their clients and vendors was something that was very important for us. I appreciate her drive to be honest about the world of wedding planning when it comes to costs and to fight for fairness from vendors. These days knowing you are working with a company that has principles and believes you have value as a human even after you are a client is super important.
  
  3. They did the work: Christina was our planner and she was so incredibly helpful. Her monthly calls to help review was extremely important. Not only did this help keep us accountable but also she was able to help us fill in the blanks when we had questions. Going into the month of planning she did a great job coordinating all of our vendors together. We also had a weather change that really forced us to change our entire day of timeline and they did an amazing job to help us coordinate vendors and rearrange the day. Christina was also a fantastic therapist while we worked out way through figuring out rearranging the entire days timeline. The day of the team was there for us and helped us with everything we needed. It was just amazing to be able to tell people to ask the team when they had questions and to not have to organize or problem solve on our wedding day.

  I would highly recommend working with BURST for your event planning needs for many reasons, but here are my top 3:
  
  1. They met our budget & planning needs:
  When we first inquired with planners we quickly believed that a planner was out of the question. With our mid-range budget of $40,000.00 most planners we're going to take up 20% of our budget. When we finally found BURST I was elated to find a planning team that offered options to help guide us while we were organizing our wedding, keep us accountable to a timeline and help fill in the blanks and that wouldn't crush our budget.
  
  2. The culture: Alexis and BURST's focus on inclusion within the team and for their clients and vendors was something that was very important for us. I appreciate her drive to be honest about the world of wedding planning when it comes to costs and to fight for fairness from vendors. These days knowing you are working with a company that has principles and believes you have value as a human even after you are a client is super important.
  
  3. They did the work: Christina was our planner and she was so incredibly helpful. Her monthly calls to help review was extremely important. Not only did this help keep us accountable but also she was able to help us fill in the blanks when we had questions. Going into the month of planning she did a great job coordinating all of our vendors together. We also had a weather change that really forced us to change our entire day of timeline and they did an amazing job to help us coordinate vendors and rearrange the day. Christina was also a fantastic therapist while we worked out way through figuring out rearranging the entire days timeline. The day of the team was there for us and helped us with everything we needed. It was just amazing to be able to tell people to ask the team when they had questions and to not have to organize or problem solve on our wedding day.
• Victoria H. Sent on 01/11/2022
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Wedding Planning Dream Team

  Planning a wedding in the middle of a pandemic is no easy feat, I don’t think my husband and I would’ve been able to pull off our big day without BURST Event Co. We mainly worked with Alexis, but the entire team is wonderful!
  
  As a project manager by trade, I’m pretty organized, but there is no way I could have replicated the BURST wedding planning and execution process. They have so much experience working with the wedding industry and were always there for any help or advice that was needed – everything from vendor recommendations to gratuity guidance is included in their customized planning materials.
  
  From the beginning, they asked us what our top priorities were and helped us bring that vision to life. There was never a question that felt like it was a bother to Alexis- from how many Italian beefs to order for the late-night snack to how to ensure our flowers wouldn’t wilt in December. BURST always advocated for us when we felt uneasy. I can truly say Alexis is not just a wedding planner, she becomes your friend through this often stressful process.
  
  I am so glad we also decided to go with BURST for our florals. If you are looking for a vendor that cares about your vision and your budget, Beverly is the best! The bouquets and table arrangements were perfect.
  
  You will not regret hiring BURST for your big day. They will execute an amazing event that your friends and family can’t stop raving about! Your dedicated planner will provide you (and all your vendors) with a detailed timeline that will cut out so many questions from vendors, family, and friends leading up to the wedding day. I would recommend them over and over again, because without BURST, I don’t know how I could have done it. For all couples on the fence about hiring, do it! You truly won’t regret it!
  

  Planning a wedding in the middle of a pandemic is no easy feat, I don’t think my husband and I would’ve been able to pull off our big day without BURST Event Co. We mainly worked with Alexis, but the entire team is wonderful!
  
  As a project manager by trade, I’m pretty organized, but there is no way I could have replicated the BURST wedding planning and execution process. They have so much experience working with the wedding industry and were always there for any help or advice that was needed – everything from vendor recommendations to gratuity guidance is included in their customized planning materials.
  
  From the beginning, they asked us what our top priorities were and helped us bring that vision to life. There was never a question that felt like it was a bother to Alexis- from how many Italian beefs to order for the late-night snack to how to ensure our flowers wouldn’t wilt in December. BURST always advocated for us when we felt uneasy. I can truly say Alexis is not just a wedding planner, she becomes your friend through this often stressful process.
  
  I am so glad we also decided to go with BURST for our florals. If you are looking for a vendor that cares about your vision and your budget, Beverly is the best! The bouquets and table arrangements were perfect.
  
  You will not regret hiring BURST for your big day. They will execute an amazing event that your friends and family can’t stop raving about! Your dedicated planner will provide you (and all your vendors) with a detailed timeline that will cut out so many questions from vendors, family, and friends leading up to the wedding day. I would recommend them over and over again, because without BURST, I don’t know how I could have done it. For all couples on the fence about hiring, do it! You truly won’t regret it!
  
• Shristi S. Sent on 09/12/2021
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  cannot recommend them enough!

  We worked with Christina from Burst Events and she was absolutely amazing. She went above and beyond to make our wedding day flawless. She was extremely responsive, very easy going, well organized and helped us feel comfortable throughout the entire process. When we were stressed out or overwhelmed, she talked through our options with us. She provided great recommendations, helped us pick vendors and in turn saved us so much money. We were not going to get a wedding planner initially but looking back now, I am so glad we did. There is so much more that goes into a wedding that you can think of and Christina took care of every little detail for us. Our wedding and the planning process would not have been the same without Burst Events. I highly recommend working with Burst events! It will be the best money you spend! I cannot recommend them enough!

  We worked with Christina from Burst Events and she was absolutely amazing. She went above and beyond to make our wedding day flawless. She was extremely responsive, very easy going, well organized and helped us feel comfortable throughout the entire process. When we were stressed out or overwhelmed, she talked through our options with us. She provided great recommendations, helped us pick vendors and in turn saved us so much money. We were not going to get a wedding planner initially but looking back now, I am so glad we did. There is so much more that goes into a wedding that you can think of and Christina took care of every little detail for us. Our wedding and the planning process would not have been the same without Burst Events. I highly recommend working with Burst events! It will be the best money you spend! I cannot recommend them enough!
• Stephanie C. Sent on 02/06/2022
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  The best wedding planning team, bar none!

  I cannot overstate enough how much Alexis and the Burst Event team helped me and my husband throughout the wedding planning journey. We first began working with her in May/June 2019 when we were first engaged, planning for a September 2020 wedding. And then...the pandemic happened and we needed to postpone our wedding 1 year until September 2021. Alexis did an INCREDIBLE job of holding our hands through an uncertain time for the world, much less the Chicago wedding ecosystem. She truly went above and beyond anything we could have ever expected out of a wedding planner, from coordinating with all the vendors to find a new date that worked for us, keeping track of the ever-changing COVID restrictions in the city of Chicago, tracking our guests' vaccination status, dealing with our parents (lol...) and of course, all of the standard wedding planning tasks, with style, grace, and poise. I am so grateful for everything Alexis did for us! Please do yourself a favor and hire Burst Events!!

  I cannot overstate enough how much Alexis and the Burst Event team helped me and my husband throughout the wedding planning journey. We first began working with her in May/June 2019 when we were first engaged, planning for a September 2020 wedding. And then...the pandemic happened and we needed to postpone our wedding 1 year until September 2021. Alexis did an INCREDIBLE job of holding our hands through an uncertain time for the world, much less the Chicago wedding ecosystem. She truly went above and beyond anything we could have ever expected out of a wedding planner, from coordinating with all the vendors to find a new date that worked for us, keeping track of the ever-changing COVID restrictions in the city of Chicago, tracking our guests' vaccination status, dealing with our parents (lol...) and of course, all of the standard wedding planning tasks, with style, grace, and poise. I am so grateful for everything Alexis did for us! Please do yourself a favor and hire Burst Events!!
• Shelly S. Sent on 10/02/2019
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Alexis is the best!

  I worked with Alexis on a recent wedding, I was the photographer. Alexis went above and beyond her duties as a day of coordinator to see to it that her clients were happy. She was so amazingly organized and just so great to be around the day of. She handled the little hiccups throughout the day like the absolute professional she is, all with a smile on her face. I hope to work with Alexis again in the future!

  I worked with Alexis on a recent wedding, I was the photographer. Alexis went above and beyond her duties as a day of coordinator to see to it that her clients were happy. She was so amazingly organized and just so great to be around the day of. She handled the little hiccups throughout the day like the absolute professional she is, all with a smile on her face. I hope to work with Alexis again in the future!
• Mike Z. Sent on 04/17/2024
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Best planner in the industry

  Working in the wedding industry myself, I've had plenty of experience working with different planners over the years. So when it came time for my own wedding, I instantly knew we had to reach out to Burst Events. Leading up to the big day, Alexis really alleviated all of our stress with thoughtful To-Do checklist items, regular email updates, helping source vendors, and so much more. All of our vendors exceeded our expectations and the day couldn't have been more perfect. If you want an amazing wedding planner that your vendors will enjoy working with, your family will love, and you want a professional and organized team behind the wheel of your wedding, you should seriously book Burst Event Co. Thank you so much to Alexis and her team for making our wedding day magical.

  Working in the wedding industry myself, I've had plenty of experience working with different planners over the years. So when it came time for my own wedding, I instantly knew we had to reach out to Burst Events. Leading up to the big day, Alexis really alleviated all of our stress with thoughtful To-Do checklist items, regular email updates, helping source vendors, and so much more. All of our vendors exceeded our expectations and the day couldn't have been more perfect. If you want an amazing wedding planner that your vendors will enjoy working with, your family will love, and you want a professional and organized team behind the wheel of your wedding, you should seriously book Burst Event Co. Thank you so much to Alexis and her team for making our wedding day magical.
• Marlyn Sent on 02/13/2018
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  We first had a webcam chat just for initial pricing and information and things of that sort, I was very nervous at first because I didn’t know if she’d be nice or not. She was beyond what I was hoping for very friendly and it’s becomes all about you when speaking with her! (What every bride wants, right?) She answered all my questions and even gave me some tips and advice on wedding stuff even if I didn’t choose to hire her! Working with her has been everything I need. She’s so reliable! When I’m freaking out about things she’s there to help me calm down. She really gets to know you and what you want and she makes it all happen for you! She’s amazing!

  We first had a webcam chat just for initial pricing and information and things of that sort, I was very nervous at first because I didn’t know if she’d be nice or not. She was beyond what I was hoping for very friendly and it’s becomes all about you when speaking with her! (What every bride wants, right?) She answered all my questions and even gave me some tips and advice on wedding stuff even if I didn’t choose to hire her! Working with her has been everything I need. She’s so reliable! When I’m freaking out about things she’s there to help me calm down. She really gets to know you and what you want and she makes it all happen for you! She’s amazing!

  Burst Event Co.'s reply:

  Marlyn! I am so excited to be serving you and Daniel through your engagement! Your wedding is going to be as amazing as the two of you are together! XO!
• Ashley T. Sent on 12/01/2019
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Best money you will ever spend!

  Do yourselves a favor, and hire Lillian Rose Events!
  I remember being newly engaged- like 7 days engaged- and already being in tears and being so anxious about the whole process. Being in the chicagoland area you go onto the Knot, type in a search area, and up comes thousands of options! So you start with venue, you find one you like only to find they are booked. And you keep going down the line and more and more are booked. So you think about looking at something else, but you have to have a date, and you don’t know budget, and you don’t know anything else and you want to scream! I was at that point, and I did a search for wedding planners and enter Alexis and her team. My then fiance and I had a phone call with her and after that one hour call I was already at ease. It was a no brainer to do the full service option and it was an added bonus that she takes a percentage of your payment and designates it towards a charity of your choosing. The way she put my mind at ease about yes our budget is doable, and the time line was doable (about a year) and we could get going right away.
  
  Alexis was always available for calls, appointments, and random freak out emails/texts from me. She came to almost every appointment with vendors (she didn’t come to some because we said we got this on a couple). It was fantastic to have her at appointments because I didn’t know what I didn’t know. She had great follow up questions because she has been doing this and it’s her job! Questions I never would have thought to ask. She helped us make informed decisions and helped us to build the team that made our day come true! She especially hooked us up with a fantastic photographer and florist that we never would have found otherwise. It was great to have people she knew, had worked with, and had rapport with so the big day went smoothly.
  
  Alexis helped us to stay on budget, find budget options for us, and helped make our vision cohesive and beautiful. I never would have thought some of the things that were at our wedding could have been there on our budget, and it was perfect! The day of she took care of EVERYTHING! I got on site, of our DIY heavy wedding, and things were in full swing. Floral was being suspended from the ceiling, the unity hoop was in full bloom, and table settings were being placed. She informed me of a slight change- that she had kept secret for two weeks because she knew I would stress out- and she took care of it! She learns her bride and groom pairs so well in a short amount of time. She knows what our dreams are, what we want for the day, how we react to things, and where our stress level was. So the fact that she just took care of all that, meant everything. I only had to answer 2 questions that day. I’ve been in weddings where the bride is being asked questions every 2 minutes and I can’t even imagine that being my day! The intricate timeline she put together was amazing, it’s the little things that you as a bride and groom might not think about that was so priceless- this is her job to know how long things take, where to plan more time in the day, where to build extra time/wiggle room, and how to get vendors in and out- so at the very least hire them to do your coordination so you don’t have to worry about that.
  
  Most of all, it was the small moments and meetings and phone calls that meant so much. She really made us feel special, heard, supported, and validated throughout the whole process. My mom was states away, so I didn’t have her at all our appointments etc. So having Alexis available and present meant everything.
  
  Do yourselves a favor, hire her and her team, then start planning the day of your dreams together- she will make sure it’s all you wanted and more!

  Do yourselves a favor, and hire Lillian Rose Events!
  I remember being newly engaged- like 7 days engaged- and already being in tears and being so anxious about the whole process. Being in the chicagoland area you go onto the Knot, type in a search area, and up comes thousands of options! So you start with venue, you find one you like only to find they are booked. And you keep going down the line and more and more are booked. So you think about looking at something else, but you have to have a date, and you don’t know budget, and you don’t know anything else and you want to scream! I was at that point, and I did a search for wedding planners and enter Alexis and her team. My then fiance and I had a phone call with her and after that one hour call I was already at ease. It was a no brainer to do the full service option and it was an added bonus that she takes a percentage of your payment and designates it towards a charity of your choosing. The way she put my mind at ease about yes our budget is doable, and the time line was doable (about a year) and we could get going right away.
  
  Alexis was always available for calls, appointments, and random freak out emails/texts from me. She came to almost every appointment with vendors (she didn’t come to some because we said we got this on a couple). It was fantastic to have her at appointments because I didn’t know what I didn’t know. She had great follow up questions because she has been doing this and it’s her job! Questions I never would have thought to ask. She helped us make informed decisions and helped us to build the team that made our day come true! She especially hooked us up with a fantastic photographer and florist that we never would have found otherwise. It was great to have people she knew, had worked with, and had rapport with so the big day went smoothly.
  
  Alexis helped us to stay on budget, find budget options for us, and helped make our vision cohesive and beautiful. I never would have thought some of the things that were at our wedding could have been there on our budget, and it was perfect! The day of she took care of EVERYTHING! I got on site, of our DIY heavy wedding, and things were in full swing. Floral was being suspended from the ceiling, the unity hoop was in full bloom, and table settings were being placed. She informed me of a slight change- that she had kept secret for two weeks because she knew I would stress out- and she took care of it! She learns her bride and groom pairs so well in a short amount of time. She knows what our dreams are, what we want for the day, how we react to things, and where our stress level was. So the fact that she just took care of all that, meant everything. I only had to answer 2 questions that day. I’ve been in weddings where the bride is being asked questions every 2 minutes and I can’t even imagine that being my day! The intricate timeline she put together was amazing, it’s the little things that you as a bride and groom might not think about that was so priceless- this is her job to know how long things take, where to plan more time in the day, where to build extra time/wiggle room, and how to get vendors in and out- so at the very least hire them to do your coordination so you don’t have to worry about that.
  
  Most of all, it was the small moments and meetings and phone calls that meant so much. She really made us feel special, heard, supported, and validated throughout the whole process. My mom was states away, so I didn’t have her at all our appointments etc. So having Alexis available and present meant everything.
  
  Do yourselves a favor, hire her and her team, then start planning the day of your dreams together- she will make sure it’s all you wanted and more!
• Amanda Sent on 09/27/2018
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  I can’t say enough good things about Alexis and her team at Lillian Rose Events! Our wedding was at a summer camp in the middle of nowhere with heaps of logistical issues. During our first site visit, Alexis and her assistant were so nice and easy going despite us making them hike all over camp! She was also incredibly professional and honest, telling me straight that it could either turn out amazing or into a complete disaster. I was (I think) a pretty easy going bride and knew that my non-traditional venue would be a challenge so I said “anything above complete disaster, I’ll be okay with!”. Alexis and her team somehow pulled it off and kept the show running smoothly! It was an absolutely beautiful day and despite some last minute issues (our original ceremony location at camp got flooded out), they rolled with the punches and made our special day so perfect! I was so stress free knowing that they had everything under control!
  
  During the planning process, Alexis was very reachable for any questions or changes I had and used a wedding planning software that made it super easy to make sure we were both on the same page with things like the timeline, special songs, etc. She took care of contacting and confirming final details for all my vendors which was especially a godsend as my head was spinning trying to prepare for our cross country road trip back to Illinois for the entire week before the wedding.
  
  I would 100% recommend Lillian Rose Events to any future bride. Alexis’ sunny disposition combined with her excellent organizational skills helped make our day the best it could possibly be!
  

  I can’t say enough good things about Alexis and her team at Lillian Rose Events! Our wedding was at a summer camp in the middle of nowhere with heaps of logistical issues. During our first site visit, Alexis and her assistant were so nice and easy going despite us making them hike all over camp! She was also incredibly professional and honest, telling me straight that it could either turn out amazing or into a complete disaster. I was (I think) a pretty easy going bride and knew that my non-traditional venue would be a challenge so I said “anything above complete disaster, I’ll be okay with!”. Alexis and her team somehow pulled it off and kept the show running smoothly! It was an absolutely beautiful day and despite some last minute issues (our original ceremony location at camp got flooded out), they rolled with the punches and made our special day so perfect! I was so stress free knowing that they had everything under control!
  
  During the planning process, Alexis was very reachable for any questions or changes I had and used a wedding planning software that made it super easy to make sure we were both on the same page with things like the timeline, special songs, etc. She took care of contacting and confirming final details for all my vendors which was especially a godsend as my head was spinning trying to prepare for our cross country road trip back to Illinois for the entire week before the wedding.
  
  I would 100% recommend Lillian Rose Events to any future bride. Alexis’ sunny disposition combined with her excellent organizational skills helped make our day the best it could possibly be!
  
• Emily Sent on 03/03/2018
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  I am currently working with Alexis for my Summer 2018 wedding. She is very responsive and full of great suggestions. Alexis has a strong sense of professionalism and cares about her clients. I recommend her!

  I am currently working with Alexis for my Summer 2018 wedding. She is very responsive and full of great suggestions. Alexis has a strong sense of professionalism and cares about her clients. I recommend her!
• Tricia Sent on 02/13/2018
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  From the flowers and decoration to just friendliness and willingness to go above and beyond for our little summer wedding. Lillian Rose Events made our wedding day a day to remember! She is honestly and amazing wedding planner and just an all around great person to work with.

  From the flowers and decoration to just friendliness and willingness to go above and beyond for our little summer wedding. Lillian Rose Events made our wedding day a day to remember! She is honestly and amazing wedding planner and just an all around great person to work with.

  Burst Event Co.'s reply:

  Aw Tricia! I love that we're like family! I enjoyed (and still do) every get together we have. See you soon! XO!
• Mira Sent on 05/08/2023
  4.8 out of 5 rating

  4.8
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    4.0 out of 5 rating
    4.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Highly recommend!

  My wedding was not a whirlwind, a day that went by in a flash that I will only have passing memories of beyond the photos. AND THANK GOODNESS! I had the opportunity to relish the whole weekend of my wedding with the people I love most because of Burst's careful planning process. There were no last minute tasks the day before, no emergency fires to put out. I got to enjoy being feted and loved. We worked with Alexis and she was responsive, set clear expectations, and was proactive. Really, what else can you want? The materials Burst provided included weekly check-ins, guest trackers, and more. These were all invaluable to having a wonderful wedding. Highly recommend!

  My wedding was not a whirlwind, a day that went by in a flash that I will only have passing memories of beyond the photos. AND THANK GOODNESS! I had the opportunity to relish the whole weekend of my wedding with the people I love most because of Burst's careful planning process. There were no last minute tasks the day before, no emergency fires to put out. I got to enjoy being feted and loved. We worked with Alexis and she was responsive, set clear expectations, and was proactive. Really, what else can you want? The materials Burst provided included weekly check-ins, guest trackers, and more. These were all invaluable to having a wonderful wedding. Highly recommend!
• Kara Sent on 02/10/2018
  4.6 out of 5 rating

  4.6
  • Quality of service
    4.5 out of 5 rating
    4.5
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    4.0 out of 5 rating
    4.0
  • Value
    4.5 out of 5 rating
    4.5
  • Flexibility
    5.0 out of 5 rating
    5.0

  Alexis from Lillian Rose Events was wonderful to work with. She was extremely responsive and offered great guidance on things like timeline for the day. We hired her as a day-of planner, but she provided SO MUCH value leading up to the wedding. She interacted with our vendors to make sure that every little detail was set and ready for the day. Of course, there were little things that weren't perfect the day of the wedding, but that's just the nature of weddings. Much of it was out of Alexis' control (DJ was late, for example).
  
  Alexis did, however, make sure that everything within her control went smoothly. She helped us avoid some major hiccups - such as finding our written vows when they went missing an hour before! Thank you, Alexis for all of your help!

  Alexis from Lillian Rose Events was wonderful to work with. She was extremely responsive and offered great guidance on things like timeline for the day. We hired her as a day-of planner, but she provided SO MUCH value leading up to the wedding. She interacted with our vendors to make sure that every little detail was set and ready for the day. Of course, there were little things that weren't perfect the day of the wedding, but that's just the nature of weddings. Much of it was out of Alexis' control (DJ was late, for example).
  
  Alexis did, however, make sure that everything within her control went smoothly. She helped us avoid some major hiccups - such as finding our written vows when they went missing an hour before! Thank you, Alexis for all of your help!

  Burst Event Co.'s reply:

  Kara! I so enjoyed working with you. It super bums me out that there was anything that occurred that stands out in your mind as less than perfect, but I hope you have the fondest memories of your wedding day and that regardless of the hiccups, it was everything you dreamed it would be. I loved working with you & Liam and serving your families on that special day! I cannot wait to hear all of the amazing things that your future together brings! Congratulations again and please keep in touch! XO, Alexis
• Paige G. Sent on 01/24/2019
  3.2 out of 5 rating

  3.2
  • Quality of service
    2.0 out of 5 rating
    2.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    2.0 out of 5 rating
    2.0
  • Value
    3.0 out of 5 rating
    3.0
  • Flexibility
    4.0 out of 5 rating
    4.0

  Not the best experience.

  I've waited 4 months after our wedding to write this review as I know how important reviews are to vendors, but unfortunately I cannot make this a positive one.
  
  Alexis is a very sweet person but unfortunately my biggest disappointment is that she left our wedding reception set up in the hands of her "assistants" who are really college aged kids that had no idea what was going on.
  
  The chargers were not put out. The Jordan almond bags that my Mom and Aunt spent hours tying with custom tags didn't make it out. The menus on each table were leaning against salt and paper shakers when I had also supplied miniature easels.
  
  Alexis took on too many weddings the weekend of ours which was the first Indian wedding she had ever done and I still can't wrap my head around why she wasn't there when we needed her most.

  I've waited 4 months after our wedding to write this review as I know how important reviews are to vendors, but unfortunately I cannot make this a positive one.
  
  Alexis is a very sweet person but unfortunately my biggest disappointment is that she left our wedding reception set up in the hands of her "assistants" who are really college aged kids that had no idea what was going on.
  
  The chargers were not put out. The Jordan almond bags that my Mom and Aunt spent hours tying with custom tags didn't make it out. The menus on each table were leaning against salt and paper shakers when I had also supplied miniature easels.
  
  Alexis took on too many weddings the weekend of ours which was the first Indian wedding she had ever done and I still can't wrap my head around why she wasn't there when we needed her most.
• Rachael S. Sent on 11/29/2019
  2.8 out of 5 rating

  2.8
  • Quality of service
    3.0 out of 5 rating
    3.0
  • Average response time
    3.0 out of 5 rating
    3.0
  • Professionalism
    4.0 out of 5 rating
    4.0
  • Value
    2.0 out of 5 rating
    2.0
  • Flexibility
    2.0 out of 5 rating
    2.0

  Not sure it was worth cost

  Alexis was my day of coordinator for my wedding on 11/2/19. In our initial call she specified that if we couldn’t talk for an hour we probably shouldn’t work together, which I appreciated. Alexis also offered a discount to all same-sex and multi-cultural couples, which I really liked. What was most helpful was that Alexis created a master timeline, as well as filtered timelines for different groups (the venue, the wedding party, etc.). She also drove items to the venue the night before, and brought things back to our hotel after the reception. On the day of she was at the venue helping with set up, and I had a “bridal assistant” with me. I’m honestly not sure what she did versus other vendors. Everything looked beautiful and I was very happy with the final result, however, there were a few issues.
  
  Alexis first met with us 8 weeks before the wedding. She emphasized that I should feel super relieved because I’d be able to step away from the planning now that she was involved. She said she would send intro emails to vendors and we’d get a “Friday email” each week giving us a list of tasks. I was under the impression that would start right away, but I didn’t hear from her again for 2 weeks, and she didn’t reach out to the vendors until 2 ½ weeks later – which was only a month before our wedding date. The Friday emails didn’t actually come on Friday a lot of the time and some weeks she didn’t send them. I often felt confused about what she was responsible for. She asked vendors for information that I already had, or decisions we’d already made. I definitely didn’t feel like I could remove myself from the planning process - I still communicated with vendors for questions, and managed communication with the wedding party and prepared DIY stuff (place cards, signage), which Alexis did not help with. I just felt like she over-stated her role and how much she would help with.
  
  My biggest issue was the “bridal assistant” was not helpful. She forgot the day of emergency kit, and didn't mention she forgot it until I said we needed it. She remained in the bathroom steaming dresses the majority of the day. She turned down invitations to eat with us and very clearly did not want to get to know anyone. It just felt awkward to have her there. When the wedding party got on the bus to take pictures – she forgot all of the bridesmaid bouquets, and my veil. It was clear that she wasn’t able to keep track of things and I needed to step in to manage. For family pictures before the ceremony - she was unable to direct the group - she spoke super quietly, and too quickly, most of us couldn’t hear her. I did not find this part of the service helpful at all.
  
  Pretty much every married friend I have advised me to get a day of coordinator – but I think it depends on your level of organization, how detailed/complicated your wedding is, and how involved other vendors are. Because I didn’t see Alexis most of the day – I don’t know what it would have been like without her. But I definitely didn’t think the bridal assistant was helpful and am unsure if the full service was worth the cost.

  Alexis was my day of coordinator for my wedding on 11/2/19. In our initial call she specified that if we couldn’t talk for an hour we probably shouldn’t work together, which I appreciated. Alexis also offered a discount to all same-sex and multi-cultural couples, which I really liked. What was most helpful was that Alexis created a master timeline, as well as filtered timelines for different groups (the venue, the wedding party, etc.). She also drove items to the venue the night before, and brought things back to our hotel after the reception. On the day of she was at the venue helping with set up, and I had a “bridal assistant” with me. I’m honestly not sure what she did versus other vendors. Everything looked beautiful and I was very happy with the final result, however, there were a few issues.
  
  Alexis first met with us 8 weeks before the wedding. She emphasized that I should feel super relieved because I’d be able to step away from the planning now that she was involved. She said she would send intro emails to vendors and we’d get a “Friday email” each week giving us a list of tasks. I was under the impression that would start right away, but I didn’t hear from her again for 2 weeks, and she didn’t reach out to the vendors until 2 ½ weeks later – which was only a month before our wedding date. The Friday emails didn’t actually come on Friday a lot of the time and some weeks she didn’t send them. I often felt confused about what she was responsible for. She asked vendors for information that I already had, or decisions we’d already made. I definitely didn’t feel like I could remove myself from the planning process - I still communicated with vendors for questions, and managed communication with the wedding party and prepared DIY stuff (place cards, signage), which Alexis did not help with. I just felt like she over-stated her role and how much she would help with.
  
  My biggest issue was the “bridal assistant” was not helpful. She forgot the day of emergency kit, and didn't mention she forgot it until I said we needed it. She remained in the bathroom steaming dresses the majority of the day. She turned down invitations to eat with us and very clearly did not want to get to know anyone. It just felt awkward to have her there. When the wedding party got on the bus to take pictures – she forgot all of the bridesmaid bouquets, and my veil. It was clear that she wasn’t able to keep track of things and I needed to step in to manage. For family pictures before the ceremony - she was unable to direct the group - she spoke super quietly, and too quickly, most of us couldn’t hear her. I did not find this part of the service helpful at all.
  
  Pretty much every married friend I have advised me to get a day of coordinator – but I think it depends on your level of organization, how detailed/complicated your wedding is, and how involved other vendors are. Because I didn’t see Alexis most of the day – I don’t know what it would have been like without her. But I definitely didn’t think the bridal assistant was helpful and am unsure if the full service was worth the cost.
• Kevin H. Sent on 06/28/2024
  1 out of 5 rating

  1.0
  • Quality of service
    1.0 out of 5 rating
    1.0
  • Average response time
    1.0 out of 5 rating
    1.0
  • Professionalism
    1.0 out of 5 rating
    1.0
  • Value
    1.0 out of 5 rating
    1.0
  • Flexibility
    1.0 out of 5 rating
    1.0

  Scammed out of our money.

  This company is a complete scam. We trusted Alexis with the planning of our wedding and shortly after we signed the contract and put down a deposit, she ghosted us. No phone calls no emails, nothing. She would not respond to us at all. We finally requested a refund and she has yet to respond now after several attempts.
  
  For a company that is supposed to be helping people during a very stressful and important time in their lives, Alexis made it one of the worst experiences we have ever had. NEVER USE THIS COMPANY!

  This company is a complete scam. We trusted Alexis with the planning of our wedding and shortly after we signed the contract and put down a deposit, she ghosted us. No phone calls no emails, nothing. She would not respond to us at all. We finally requested a refund and she has yet to respond now after several attempts.
  
  For a company that is supposed to be helping people during a very stressful and important time in their lives, Alexis made it one of the worst experiences we have ever had. NEVER USE THIS COMPANY!
• Stephanie Y. Sent on 05/20/2022
  1 out of 5 rating

  1.0
  • Quality of service
    1.0 out of 5 rating
    1.0
  • Average response time
    1.0 out of 5 rating
    1.0
  • Professionalism
    1.0 out of 5 rating
    1.0
  • Value
    1.0 out of 5 rating
    1.0
  • Flexibility
    1.0 out of 5 rating
    1.0

  Huge waste of money, please don’t book them

  Do not hire Burst for your wedding planner. They oversell their services and once the contract is signed, expect your emails to get ignored.
  
  We unfortunately had to end our contract with them after four months due to lack of services rendered. After spending $3800 with Burst, I am sincerely struggling to find any bright spot in our communications.
  
  We hired Burst in December 2021 for our upcoming wedding in October 2022. We booked their partial planning package because we had a venue and photographer, but wanted some guidance on the rest of the planning process. Our contract said they would “Source, tour, interview, negotiate, & contract florist/decorator, baker, stationer/calligrapher, transportation provider, hair and make up artist, and room blocks,” as well as attend vendor meetings with or on our behalf. Our planner didn’t attend a single vendor meeting and we ended up sourcing and researching vendors ourselves because we never heard from her.
  
  When we emailed Alexis to cancel, she wouldn’t even take a call from us to discuss our complaints unless we agreed to continue on as Burst clients. Additionally, despite the lack of deliverables from Burst, they refused to refund us any of our payments.

  Do not hire Burst for your wedding planner. They oversell their services and once the contract is signed, expect your emails to get ignored.
  
  We unfortunately had to end our contract with them after four months due to lack of services rendered. After spending $3800 with Burst, I am sincerely struggling to find any bright spot in our communications.
  
  We hired Burst in December 2021 for our upcoming wedding in October 2022. We booked their partial planning package because we had a venue and photographer, but wanted some guidance on the rest of the planning process. Our contract said they would “Source, tour, interview, negotiate, & contract florist/decorator, baker, stationer/calligrapher, transportation provider, hair and make up artist, and room blocks,” as well as attend vendor meetings with or on our behalf. Our planner didn’t attend a single vendor meeting and we ended up sourcing and researching vendors ourselves because we never heard from her.
  
  When we emailed Alexis to cancel, she wouldn’t even take a call from us to discuss our complaints unless we agreed to continue on as Burst clients. Additionally, despite the lack of deliverables from Burst, they refused to refund us any of our payments.

  Burst Event Co.'s reply:

  Hi Stephanie,
  
  This obviously isn't the outcome either of us desired.
  
  I hate that you feel overwhelmed and stressed, something I would never want for anyone. Within our outlined process + the utilization of communication, I know we could have provided a great experience had I been made aware of your concerns earlier, which as noted in your email, began in early February, but weren't expressed to myself or your Planner until mid May.
  
  As I mentioned in our emails, because we know that wedding planning is a fluid and layered process, we don't contract into specific deadlines for tasks. There's often a lot of behind-the-scenes back and forth that our clients don't see. I do totally think that there was a communication style mismatch with you and your Planner which I offered to resolve by pairing you with another Planner on our team that, now that we've had some more time to get to know you and your specific needs and communication style, would have been a better fit. You declined. Because you were very clear that you were only interested in discussing cancelation, I did request that the conversation be kept in email format to prevent any miscommunications with the terms of your cancelation. Your request for a refund was declined because services were rendered from your Planner, our admin team, as well as myself, along with other overhead, like your client portal + resources that seemed to be of use and guidance to you. Additionally, your mid-service cancelation left us unable to deliver on the deliverables contracted. As I mentioned in our final exchange, had we been having this conversation at the completion of our contract and there were services undelivered, my stance would have been completely different. I have on a number of occasions, for a number of reasons given partial and full refunds to clients when warranted. In this situation, I do not believe it was.
  
  It truly does sadden me that this is where we are leaving things. We work really hard to develop strong rapport and respectful relationships with our couples, as can be seen by the dozens of reviews on this page. Either way, I wish you and Ned the best in the future and sincerely hope you find a planning team that is a better overall fit for your needs and expectations.

Are you interested?

Send a message