Lily's Bridal Outlet Reviews
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Reviews
4.7 out of 5 rating
4.7 Very good
4.7 out of 5 rating
20 Reviews
93% recommend it
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Quality of service 4.6 out of 5 rating
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Average response time 4.7 out of 5 rating
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Professionalism 4.6 out of 5 rating
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Value 4.7 out of 5 rating
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Flexibility 4.7 out of 5 rating
Awards
20
![WeddingWire Couples' Choice Awards 2021 Winner](https://www.weddingwire.com/assets/img/badges/2021-en_US.png)
![Lily's Bridal Outlet 1](https://cdn0.weddingwire.com/review/7234/original/640/jpg/3974327.jpeg)
![Lily's Bridal Outlet 2](https://cdn0.weddingwire.com/review/9698/original/640/jpg/4018969.jpeg)
![Lily's Bridal Outlet 3](https://cdn0.weddingwire.com/review/5334/original/640/jpg/3974335.jpeg)
+15
User photos
![Lily's Bridal Outlet 4](https://cdn0.weddingwire.com/review/7037/original/640/jpg/3467307.jpeg)
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Heather Sent on 03/14/20245 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I said yes to the dress!
I had a wonderful experience finding my wedding gown! Tiffany was my consultant and she was fantastic. It was my first time trying on dresses and she was so knowledgeable, making it easy. It was exciting to say yes to the dress!
Edited to add: 3 months before my wedding I started alterations with Tillie and she was amazing! I knew a couple things I needed done but she made sure to show me how the fit would change any ideas she had. I also had a very long train and she made sure my bustle was going to support me dancing the night away! She even was able to add some lace I requested at my second to last fitting. My dress was absolutely stunning and flattering for me at the end! I received so many compliments!I had a wonderful experience finding my wedding gown! Tiffany was my consultant and she was fantastic. It was my first time trying on dresses and she was so knowledgeable, making it easy. It was exciting to say yes to the dress!
Edited to add: 3 months before my wedding I started alterations with Tillie and she was amazing! I knew a couple things I needed done but she made sure to show me how the fit would change any ideas she had. I also had a very long train and she made sure my bustle was going to support me dancing the night away! She even was able to add some lace I requested at my second to last fitting. My dress was absolutely stunning and flattering for me at the end! I received so many compliments! -
Quality of service
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Victoria Sent on 02/11/20245 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Stunning Dress
Everyone was so friendly here! We walked in and were explained how the store was set up. Then we were allowed to browse all the dresses and decide on some I could try on. This was the third bridal salon I had been to and had an idea of what I already wanted. My consultant was Ann and she was amazing. She let me have time to look around but also went around the store pulling dresses she thought I would like based off of what I was looking for. I ended up finding the dress! Ann jacked me up with a veil and a bouquet. She even asked what time I was getting married and turned the lights on to where in the sky the sun would be hitting! Dress shopping at Lily’s Bridal was a breeze and I love how my dress came from a trunk show!
2/11/2024: Here I am about a year after I purchased my dress from Lily's Bridal and it did not disappoint! I got married on 1/27/2024. The alterations process in house was easy! They showed us how to bustle the dress and even let us video it. I have received so many compliments on my dress! I have recommended Lily's Bridal to all of my friends!Everyone was so friendly here! We walked in and were explained how the store was set up. Then we were allowed to browse all the dresses and decide on some I could try on. This was the third bridal salon I had been to and had an idea of what I already wanted. My consultant was Ann and she was amazing. She let me have time to look around but also went around the store pulling dresses she thought I would like based off of what I was looking for. I ended up finding the dress! Ann jacked me up with a veil and a bouquet. She even asked what time I was getting married and turned the lights on to where in the sky the sun would be hitting! Dress shopping at Lily’s Bridal was a breeze and I love how my dress came from a trunk show!
2/11/2024: Here I am about a year after I purchased my dress from Lily's Bridal and it did not disappoint! I got married on 1/27/2024. The alterations process in house was easy! They showed us how to bustle the dress and even let us video it. I have received so many compliments on my dress! I have recommended Lily's Bridal to all of my friends!-
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+5 photos
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Quality of service
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Danielle J. Sent on 04/15/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Excellent Experience
From the moment we walked into the door, we knew we were in a good place. The atmosphere is very relaxed and everyone is so nice and helpful. Our bridal helper, Sarah, was very attentive to my daughter's dress ideas. She helped her find the dress of her dreams and the price was incredible. The dress originally retailed for $2500, we paid $899! They have quality dresses at affordable prices. We were able to stay in our budget! We're very thankful to Lily's Bridal Outlet for helping us have the best day!From the moment we walked into the door, we knew we were in a good place. The atmosphere is very relaxed and everyone is so nice and helpful. Our bridal helper, Sarah, was very attentive to my daughter's dress ideas. She helped her find the dress of her dreams and the price was incredible. The dress originally retailed for $2500, we paid $899! They have quality dresses at affordable prices. We were able to stay in our budget! We're very thankful to Lily's Bridal Outlet for helping us have the best day! -
Quality of service
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Annie M. Sent on 03/26/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Beautiful dress, affordable price
Lily’s Bridal Outlet was the first place I ever tried on wedding dresses — and the last. The consultant who helped me select my dress (and I regret that I can’t remember her name) did a great job listening to me and helping me select dresses that were in line with what I wanted. Tillie did my alterations and the dress looked phenomenal on my wedding day. I received so many compliments and felt so beautiful.Lily’s Bridal Outlet was the first place I ever tried on wedding dresses — and the last. The consultant who helped me select my dress (and I regret that I can’t remember her name) did a great job listening to me and helping me select dresses that were in line with what I wanted. Tillie did my alterations and the dress looked phenomenal on my wedding day. I received so many compliments and felt so beautiful. -
Quality of service
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Heather G. Sent on 03/08/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Beautiful dresses with lots of choices
Staff was great, altering is done there... Very expensive for alterations but I expected this. Dress was stunning!Staff was great, altering is done there... Very expensive for alterations but I expected this. Dress was stunning! -
Quality of service
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Quiomara M. Sent on 09/19/20225 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
So easy and worth every penny!
I found my dress on a quick stop at Lilys and it was perfect. The team was amazing and I'm so grateful to have walked in that day!I found my dress on a quick stop at Lilys and it was perfect. The team was amazing and I'm so grateful to have walked in that day! -
Quality of service
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Kailey S. Sent on 03/23/20225 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Found my dress thanks to Lily's Bridal Outlet!
I went to Lily's Bridal Outlet for my first time trying on dresses - I wasn't exactly sure what I wanted, but Karina was so helpful and patient throughout the appointment. I didn't expect to find a dress the first time I went shopping, but Karina helped me find my perfect dream dress! When it was time for alterations I took my dress back to Lily's Bridal Outlet for alterations with Tillie. She made sure my dress fit perfectly!I went to Lily's Bridal Outlet for my first time trying on dresses - I wasn't exactly sure what I wanted, but Karina was so helpful and patient throughout the appointment. I didn't expect to find a dress the first time I went shopping, but Karina helped me find my perfect dream dress! When it was time for alterations I took my dress back to Lily's Bridal Outlet for alterations with Tillie. She made sure my dress fit perfectly! -
Quality of service
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Jaime P. Sent on 11/16/20205 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Must go here!
I came to Lilys bridal outlet after a horrible experience at a chain wedding shop. This place was amazing. So many gorgeous dresses at reduced prices. Plus you are treated like royalty from the moment you walk in. It was the dream dress experience.I came to Lilys bridal outlet after a horrible experience at a chain wedding shop. This place was amazing. So many gorgeous dresses at reduced prices. Plus you are treated like royalty from the moment you walk in. It was the dream dress experience. -
Quality of service
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K1 C1 Sent on 07/30/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Awesome!!!!
Vilma was such a treat to work with. She listened to what I wanted and helped me find the dress of my dreams. Thank you so much!Vilma was such a treat to work with. She listened to what I wanted and helped me find the dress of my dreams. Thank you so much! -
Quality of service
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Emilee D. Sent on 02/25/20205 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
2/17/20 Wedding
A wonderful shop! The staff is incredibly nice and helpful, and not afraid to hype you up when trying on dresses which I loved! The process was so easy and the stylist that helped us suggested adding accessories that really elevated the look of my dress. Tillie is also an amazing seamstress! She altered my dress so quickly and efficiently and I looked AMAZING. It was truly such a magical experience and I enjoyed every minute of it!A wonderful shop! The staff is incredibly nice and helpful, and not afraid to hype you up when trying on dresses which I loved! The process was so easy and the stylist that helped us suggested adding accessories that really elevated the look of my dress. Tillie is also an amazing seamstress! She altered my dress so quickly and efficiently and I looked AMAZING. It was truly such a magical experience and I enjoyed every minute of it! -
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Alex R. Sent on 01/05/20205 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
perfect wedding dress for a happily ever after
best place to find my dress. it was perfectly priced, loved the quality, the fitting was professional and the dress fit and complimented me amazingly!!!!best place to find my dress. it was perfectly priced, loved the quality, the fitting was professional and the dress fit and complimented me amazingly!!!! -
Quality of service
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Nicolette Sent on 11/12/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Easy to find dresses to try on.
The customer service rep was so helpful. She made this shopping experience seamless and I said yes to the dress. I received so may compliments on my dress and felt absolutely beautiful in it that day.The customer service rep was so helpful. She made this shopping experience seamless and I said yes to the dress. I received so may compliments on my dress and felt absolutely beautiful in it that day. -
Quality of service
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Falyn Sent on 01/28/20205 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
High end experience at a fraction of the cost
I knew I didn't want to spend tons on my dress so when I found out Lily's Outlet only sold dresses for $1000 or less, I scheduled an appointment. My mom, stepmom, sister, and best friend made the trip with me. I was a little nervous that the low budget might mean I'd be on my own or it wouldn't be what I had in my head as a bridal experience, but it was perfect! Karina, the consultant, was attentive and patient. She talked me through each dress and heard my input. After only six dresses (this was my first appointment), I found THE dress! We cancelled the rest of the appointments we had scheduled, and I carried my dress home. When it came time for alterations, I scheduled with the in-house seamstress, Tillie. Her knowledge and experience made it easy to entrust her with the dress. The day of the wedding, it fit beautifully, and everyone loved it.I knew I didn't want to spend tons on my dress so when I found out Lily's Outlet only sold dresses for $1000 or less, I scheduled an appointment. My mom, stepmom, sister, and best friend made the trip with me. I was a little nervous that the low budget might mean I'd be on my own or it wouldn't be what I had in my head as a bridal experience, but it was perfect! Karina, the consultant, was attentive and patient. She talked me through each dress and heard my input. After only six dresses (this was my first appointment), I found THE dress! We cancelled the rest of the appointments we had scheduled, and I carried my dress home. When it came time for alterations, I scheduled with the in-house seamstress, Tillie. Her knowledge and experience made it easy to entrust her with the dress. The day of the wedding, it fit beautifully, and everyone loved it. -
Quality of service
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Heather Sent on 04/13/20205 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Wonderful Bridal Salon
I'm so thankful to have found Lily's Bridal Outlet! I had been following them on social media for a little while, and made an appointment with them ASAP when I saw that a dress that I had fallen in love with a few years prior on Pinterest was in their stock and my size! The bridal consultants that I worked with were so incredibly kind and knowledgable, and helped me so much when I was nervous to say yes to that dress I had fallen in love with years prior. The selection and styles of designer dresses here are plentiful, and the environment is so relaxed! Both my dress and veil were bought here, as well as my alterations! It truly is a one-stop shop. My experience here was so wonderful, I never hesitate to tell all of my bride-friends about it! My future sister-in-law even got her dress here recently!
Also, shout out to Tillie for being the best alterations seamstress in the world! I was SO nervous to have my dress altered, as the lacing was incredibly intricate and detailed, on top of the dress itself being discontinued. She made me feel so comfortable from the beginning and gave me a number of options on how best to alter the dress, including the best way to alter it to preserve it for future daughters of mine. She was skilled, prompt and knowledgeable to work with!I'm so thankful to have found Lily's Bridal Outlet! I had been following them on social media for a little while, and made an appointment with them ASAP when I saw that a dress that I had fallen in love with a few years prior on Pinterest was in their stock and my size! The bridal consultants that I worked with were so incredibly kind and knowledgable, and helped me so much when I was nervous to say yes to that dress I had fallen in love with years prior. The selection and styles of designer dresses here are plentiful, and the environment is so relaxed! Both my dress and veil were bought here, as well as my alterations! It truly is a one-stop shop. My experience here was so wonderful, I never hesitate to tell all of my bride-friends about it! My future sister-in-law even got her dress here recently!
Also, shout out to Tillie for being the best alterations seamstress in the world! I was SO nervous to have my dress altered, as the lacing was incredibly intricate and detailed, on top of the dress itself being discontinued. She made me feel so comfortable from the beginning and gave me a number of options on how best to alter the dress, including the best way to alter it to preserve it for future daughters of mine. She was skilled, prompt and knowledgeable to work with! -
Quality of service
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Shannon H. Sent on 04/02/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Overall great experience!
Coming to Lily's Bridal Outlet was a fantastic choice! They were nice, understanding, and affordable. They were not pushy like David's Bridal was. I was able to find the dress of my dreams!
After hearing such good things about the seamstress here, I decided to come back for alterations. I am so glad I did! Working with Tillie has been amazing. She pays close attention to detail and truly cares that you leave with the dress looking and feeling fantastic.Coming to Lily's Bridal Outlet was a fantastic choice! They were nice, understanding, and affordable. They were not pushy like David's Bridal was. I was able to find the dress of my dreams!
After hearing such good things about the seamstress here, I decided to come back for alterations. I am so glad I did! Working with Tillie has been amazing. She pays close attention to detail and truly cares that you leave with the dress looking and feeling fantastic. -
Quality of service
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Karleah Sent on 01/18/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
They made me feel like a princess!
I am 100% happy with my experience at Lily's Bridal! I found my dream dress (a Maggie Sottero) at an affordable price! Kim was great at helping me find the perfect gown, and Tillie went above and beyond to make sure my dress fit like it was made for me! Highly recommend!I am 100% happy with my experience at Lily's Bridal! I found my dream dress (a Maggie Sottero) at an affordable price! Kim was great at helping me find the perfect gown, and Tillie went above and beyond to make sure my dress fit like it was made for me! Highly recommend! -
Quality of service
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Alyson Sent on 01/14/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Perfect from the moment I walked in
Lily’s bridal outlet was great!!! I loved the fact I could walk in tell them what I was looking for they’d begin looking and look for dresses on my own too. I tried on a few dresses and knew which one was mine from the beginning. During alterations they made sure it was everything I wanted.Lily’s bridal outlet was great!!! I loved the fact I could walk in tell them what I was looking for they’d begin looking and look for dresses on my own too. I tried on a few dresses and knew which one was mine from the beginning. During alterations they made sure it was everything I wanted. -
Quality of service
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Evelynn P. Sent on 04/01/20244.6 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 4.0 out of 5 rating
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Flexibility 4.0 out of 5 rating
The dress of my dreams
My experience with Lily's was great all around, from helping me select a dress to the final alterations. Alterations were done by Hilary, who took a beautiful dress and somehow made it more gorgeous. I would recommend them to any bride.My experience with Lily's was great all around, from helping me select a dress to the final alterations. Alterations were done by Hilary, who took a beautiful dress and somehow made it more gorgeous. I would recommend them to any bride. -
Quality of service
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Rachel H. Sent on 06/12/20222.4 out of 5 rating
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Quality of service 1.0 out of 5 rating
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Average response time 3.0 out of 5 rating
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Professionalism 1.0 out of 5 rating
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Value 4.0 out of 5 rating
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Flexibility 3.0 out of 5 rating
Not a good experience at all
When I first walked into Lily’s I was impressed with the store and the selection of dresses they had. From the moment I met my consultant I felt rushed and almost like I was an annoyance to her. I was talking to her about my ideas for dresses I wanted and she hardly said two words to me and started walking away from me in the middle of me talking to her. She told me to sit and and would go pull dresses for me. I asked if I could come with her and she said “that’s fine you just can’t bring everyone”. I felt rushed pulling the dresses. I would try to talk to my consultant about a dress and again she would hardly speak to me.
Once I got the dresses I liked I went to try them on. She would ask if I was ready for her to zip me up and a few times I said no because the dress could be stuck on the hanger and she would take a deep breath almost in annoyance and start tapping her foot. My guests I brought with me said she rolled her eyes a few times.
I tried on one dress I didn’t like at all and knew that wasn’t “my dress”. I didn’t feel comfortable in it so I didn’t want to even walk out and show my guests I brought. I found out later when my guests told me that the consultant said to them “do you hear her, she doesn’t even want to come out” and rolled her eyes. A few of the other dresses were a little more “bustier” than I would like and I didn’t like that. The consultant made a comment to me that I have girls and should show them. That is not what I personally am comfortable doing on my wedding day. The consultant again made a comment to my guests “she is conservative isn’t she” and one of my guests said yes she is and she then rolled her eyes again.
Needless to say I didn’t find my dream dress at Lily’s. The overall experience was not fun or enjoyable at all. Not the experience you picture having when you are an excited bride shopping for your dream wedding dress at all.
I will say that another consultant came over to help me because mine walked off somewhere and she was great! So sweet and helpful. I wish I got her name. I think my experience was because I had a very poor consultant who seems like that is not the job for her. The store itself was very well stocked and beautiful.When I first walked into Lily’s I was impressed with the store and the selection of dresses they had. From the moment I met my consultant I felt rushed and almost like I was an annoyance to her. I was talking to her about my ideas for dresses I wanted and she hardly said two words to me and started walking away from me in the middle of me talking to her. She told me to sit and and would go pull dresses for me. I asked if I could come with her and she said “that’s fine you just can’t bring everyone”. I felt rushed pulling the dresses. I would try to talk to my consultant about a dress and again she would hardly speak to me.
Once I got the dresses I liked I went to try them on. She would ask if I was ready for her to zip me up and a few times I said no because the dress could be stuck on the hanger and she would take a deep breath almost in annoyance and start tapping her foot. My guests I brought with me said she rolled her eyes a few times.
I tried on one dress I didn’t like at all and knew that wasn’t “my dress”. I didn’t feel comfortable in it so I didn’t want to even walk out and show my guests I brought. I found out later when my guests told me that the consultant said to them “do you hear her, she doesn’t even want to come out” and rolled her eyes. A few of the other dresses were a little more “bustier” than I would like and I didn’t like that. The consultant made a comment to me that I have girls and should show them. That is not what I personally am comfortable doing on my wedding day. The consultant again made a comment to my guests “she is conservative isn’t she” and one of my guests said yes she is and she then rolled her eyes again.
Needless to say I didn’t find my dream dress at Lily’s. The overall experience was not fun or enjoyable at all. Not the experience you picture having when you are an excited bride shopping for your dream wedding dress at all.
I will say that another consultant came over to help me because mine walked off somewhere and she was great! So sweet and helpful. I wish I got her name. I think my experience was because I had a very poor consultant who seems like that is not the job for her. The store itself was very well stocked and beautiful. -
Quality of service
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Marisol A. Sent on 03/14/20191 out of 5 rating
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Quality of service 1.0 out of 5 rating
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Average response time 1.0 out of 5 rating
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Professionalism 1.0 out of 5 rating
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Value 1.0 out of 5 rating
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Flexibility 1.0 out of 5 rating
Will lie just for a Sale
Please be VERY careful when shopping here. Unfortunately, the seamstress will let tell you lies about the alterations needed to ensure a sale. Furthermore, she told my mother today that she didn't remember her from our Dec visit, therefore, she knows for a fact that she didn't say what we both heard her say. Does that make sense? No. You can't defend your words to a person if you don't even remember ever meeting them. The background: I went in Dec and let me first say that our sales lady, Cynthia (I believe was her name), was nice and helpful. I found a dress I loved, but unfortunately, it was tight up at the top bust area and the zip in the back wouldn't close at the top. Cynthia had the seamstress come out to take a look. She was very nice and asked me to take off the dress so she could take the dress to the back and check for extra material. I mentioned trying to lose weight and she said she would check just in case it still needed to be let out. About 5-10 min later she came out saying there was PLENTY of material inside in case and not to worry. I was leaving for Australia in 3 days so I said I'd just take it back with me and get any alternations done there. Fast forward to today, 2 Australian tailors later, and less than a month to go before my wedding - there is ZERO material available to be let out. I am 4cm off and they were both shocked that I was told it could easily be let out with the PLENTY of material there (yes, she did use that exact word). The first tailor turned me away and said I'd need to see a dress specialist. Now with some fabric shopping, the 2nd tailor is going to sew in some close, but not exactly matching fabric, to have it ready enough for the day. It'll be obvious too since there will be no beading on that portion unlike the rest of the dress, but oh well. Lastly, let me just say that the seamstress said several other things to my mom to defend herself that only further proved she was caught and uncomfortable around the clients in the shop listening at the time (not to mention my mom called me in tears afterwards). She eventually said she would refund, but obviously, the dress is here with me in Aus so that's not possible. So, again please just be aware when shopping here and do not trust anything the seamstress says. Pretty disgusting thing to do to someone just for a sale.Please be VERY careful when shopping here. Unfortunately, the seamstress will let tell you lies about the alterations needed to ensure a sale. Furthermore, she told my mother today that she didn't remember her from our Dec visit, therefore, she knows for a fact that she didn't say what we both heard her say. Does that make sense? No. You can't defend your words to a person if you don't even remember ever meeting them. The background: I went in Dec and let me first say that our sales lady, Cynthia (I believe was her name), was nice and helpful. I found a dress I loved, but unfortunately, it was tight up at the top bust area and the zip in the back wouldn't close at the top. Cynthia had the seamstress come out to take a look. She was very nice and asked me to take off the dress so she could take the dress to the back and check for extra material. I mentioned trying to lose weight and she said she would check just in case it still needed to be let out. About 5-10 min later she came out saying there was PLENTY of material inside in case and not to worry. I was leaving for Australia in 3 days so I said I'd just take it back with me and get any alternations done there. Fast forward to today, 2 Australian tailors later, and less than a month to go before my wedding - there is ZERO material available to be let out. I am 4cm off and they were both shocked that I was told it could easily be let out with the PLENTY of material there (yes, she did use that exact word). The first tailor turned me away and said I'd need to see a dress specialist. Now with some fabric shopping, the 2nd tailor is going to sew in some close, but not exactly matching fabric, to have it ready enough for the day. It'll be obvious too since there will be no beading on that portion unlike the rest of the dress, but oh well. Lastly, let me just say that the seamstress said several other things to my mom to defend herself that only further proved she was caught and uncomfortable around the clients in the shop listening at the time (not to mention my mom called me in tears afterwards). She eventually said she would refund, but obviously, the dress is here with me in Aus so that's not possible. So, again please just be aware when shopping here and do not trust anything the seamstress says. Pretty disgusting thing to do to someone just for a sale. -
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