Long Beach Hotel Reviews

Reviews

• Lisa Sent on 06/22/2017
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  What an amazing night, our wedding here was SPECTACULAR! No other word can describe it. From the day we booked until we checked out was unexpectedly beyond our expectations. The hotel staff was awesome and attentive to all our needs. Alex the matre'd and his staff were unbelievable. I got contacted by every guest that attended the next day to tell me it was the best wedothey had attended. The food the service, the staff in and out were unbelievable. Feel free to contact me for any feedback.its a true hidden gem in Long Beach

  What an amazing night, our wedding here was SPECTACULAR! No other word can describe it. From the day we booked until we checked out was unexpectedly beyond our expectations. The hotel staff was awesome and attentive to all our needs. Alex the matre'd and his staff were unbelievable. I got contacted by every guest that attended the next day to tell me it was the best wedothey had attended. The food the service, the staff in and out were unbelievable. Feel free to contact me for any feedback.its a true hidden gem in Long Beach
• Kerry Sent on 10/27/2015
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  We had our wedding at the long beach hotel and from start to finish everything was perfect! We worked with Jackie to plan the event and she was extremely knowledgable and so helpful. We could not have asked for a better experience! They helped make our wedding the most amazing night!

  We had our wedding at the long beach hotel and from start to finish everything was perfect! We worked with Jackie to plan the event and she was extremely knowledgable and so helpful. We could not have asked for a better experience! They helped make our wedding the most amazing night!
• Rachael Sent on 01/13/2014
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  I cant thank Jackie, Franco and the staff at LBH enough for making our night absolutely perfect! They were so helpful and able to customize alot of the packages to fit our needs, and they were so helpful with our out-of-state guests who had a million questions! The room was dressed beautiful the day of, and from the cocktail hour to the last dance everything ran perfectly smooth. Besides the great price they gave me, I was hapy that my guests were not only happy but people were comfortable and having a good time. Guests commented on how good the food was and I was just all around happy with just about everything! We used their house DJ the Party Train and they were amazing as well, and I really felt like everyone involved actually cared about my wedding. I really love them for it!

  I cant thank Jackie, Franco and the staff at LBH enough for making our night absolutely perfect! They were so helpful and able to customize alot of the packages to fit our needs, and they were so helpful with our out-of-state guests who had a million questions! The room was dressed beautiful the day of, and from the cocktail hour to the last dance everything ran perfectly smooth. Besides the great price they gave me, I was hapy that my guests were not only happy but people were comfortable and having a good time. Guests commented on how good the food was and I was just all around happy with just about everything! We used their house DJ the Party Train and they were amazing as well, and I really felt like everyone involved actually cared about my wedding. I really love them for it!
• Sarah P. Sent on 11/11/2019
  3.2 out of 5 rating

  3.2
  • Quality of service
    3.0 out of 5 rating
    3.0
  • Average response time
    2.0 out of 5 rating
    2.0
  • Professionalism
    3.0 out of 5 rating
    3.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    3.0 out of 5 rating
    3.0

  The Party itself was a BLAST

  Planning our wedding reception here was definitely stressful, but the party itself was perfect. I wrote out the whole saga, but if you want the short of it- yea. I recommend a wedding here if you want Long Beach but don’t wanna pay for the Allegria. Just keep the original copies of your contract and do all communication in writing and you should be fine. Our wedding was honestly the most beautiful and perfect day ever.
  
  Little things: the room block was not full but when a few guests tried to get on it, they were told that it was full. Also some guests said the hotel itself was a little run down. The room we stayed in was absolutely adorable though- staff even made a heart out of rose petals on the bed.
  
  I grew up in town but moved to Buffalo and was planning the wedding from Buffalo. We began planning over a year before the event. We worked with an event planner named Sharon. We drew up a contract, put down a deposit, and began an email thread. A few months down the road, Sharon stops answering the emails. We’re still about a year out from the actual reception, so I don’t think too much about it until about when the next payment is due.
  
  Sharon never answered my emails, so I call the hotel. Turns out, Sharon quit months ago. New event planner is Heather. I was a bit surprised no one reached out to let us know or even put an automatic reply on Sharon’s old email address, but Heather was professional and nice and had our contract on file. We met with her, put down another payment and she gave us some excellent recommendation for vendors. We go back to Buffalo and all is well.
  
  A couple of months pass and then I get an email from Heather saying that she’s leaving the hotel. I’m a lil nervous, but she assured me I’m in good hands with the manager. Instead of hiring a new event planner, Erika the manager would be assuming the event duties.
  
  So now I’m working with Erika. Meeting with her in person was a bit trickier- she never wanted to meet before 1pm and because she was also the manager, was frequently busy and changing meetings last minute. It wouldn’t have been a big deal except we were traveling 8 hours from Buffalo and also had to attend important family events.
  
  Our original contract was still on file but Erika was very insistent that certain payments should be done early and wanted to change the open bar from 5 hours to 4 hours, despite what it said on the contract. She tried to sell us security guards because we were insisting on a 5 hour open bar. We explained that it was a low profile, child free wedding and security would not be necessary.
  
  I get it from her stand point- it would make things easier if we had a shorter open bar and security because it would make the bar more $ and she’d have more staff on hand, but it annoyed me because this contract was signed over a year ago and the wedding was now less than a month away.
  
  Anyway- now we’re days before the wedding. We go to check on everything and meet Erika’s Assistant Cynthia. Cynthia is the bomb! She decked out the banquet room, listened to everything we were saying, and was energetic and positive. I felt a lot better about everything after talking to Cynthia for a few minutes.
  
  Day of the wedding- honestly everything was PERFECT! The party was so fun! The cocktail hour in the Surf Room was a perfect start- food was awesome, the bar was efficient, the room itself was perfect for moving around to socialize with everyone. The banquet hall was also perfect! Lighting looked great, food was set up in captains stations and was absolutely delicious! The staff checked in on me and my husband throughout the night and even prepared us plates so we’d have a minute to actually eat something.
  
  It’s been a few months since the wedding and people are still telling me it was one of the best weddings (if not the best) wedding they’ve ever been to!
  

  Planning our wedding reception here was definitely stressful, but the party itself was perfect. I wrote out the whole saga, but if you want the short of it- yea. I recommend a wedding here if you want Long Beach but don’t wanna pay for the Allegria. Just keep the original copies of your contract and do all communication in writing and you should be fine. Our wedding was honestly the most beautiful and perfect day ever.
  
  Little things: the room block was not full but when a few guests tried to get on it, they were told that it was full. Also some guests said the hotel itself was a little run down. The room we stayed in was absolutely adorable though- staff even made a heart out of rose petals on the bed.
  
  I grew up in town but moved to Buffalo and was planning the wedding from Buffalo. We began planning over a year before the event. We worked with an event planner named Sharon. We drew up a contract, put down a deposit, and began an email thread. A few months down the road, Sharon stops answering the emails. We’re still about a year out from the actual reception, so I don’t think too much about it until about when the next payment is due.
  
  Sharon never answered my emails, so I call the hotel. Turns out, Sharon quit months ago. New event planner is Heather. I was a bit surprised no one reached out to let us know or even put an automatic reply on Sharon’s old email address, but Heather was professional and nice and had our contract on file. We met with her, put down another payment and she gave us some excellent recommendation for vendors. We go back to Buffalo and all is well.
  
  A couple of months pass and then I get an email from Heather saying that she’s leaving the hotel. I’m a lil nervous, but she assured me I’m in good hands with the manager. Instead of hiring a new event planner, Erika the manager would be assuming the event duties.
  
  So now I’m working with Erika. Meeting with her in person was a bit trickier- she never wanted to meet before 1pm and because she was also the manager, was frequently busy and changing meetings last minute. It wouldn’t have been a big deal except we were traveling 8 hours from Buffalo and also had to attend important family events.
  
  Our original contract was still on file but Erika was very insistent that certain payments should be done early and wanted to change the open bar from 5 hours to 4 hours, despite what it said on the contract. She tried to sell us security guards because we were insisting on a 5 hour open bar. We explained that it was a low profile, child free wedding and security would not be necessary.
  
  I get it from her stand point- it would make things easier if we had a shorter open bar and security because it would make the bar more $ and she’d have more staff on hand, but it annoyed me because this contract was signed over a year ago and the wedding was now less than a month away.
  
  Anyway- now we’re days before the wedding. We go to check on everything and meet Erika’s Assistant Cynthia. Cynthia is the bomb! She decked out the banquet room, listened to everything we were saying, and was energetic and positive. I felt a lot better about everything after talking to Cynthia for a few minutes.
  
  Day of the wedding- honestly everything was PERFECT! The party was so fun! The cocktail hour in the Surf Room was a perfect start- food was awesome, the bar was efficient, the room itself was perfect for moving around to socialize with everyone. The banquet hall was also perfect! Lighting looked great, food was set up in captains stations and was absolutely delicious! The staff checked in on me and my husband throughout the night and even prepared us plates so we’d have a minute to actually eat something.
  
  It’s been a few months since the wedding and people are still telling me it was one of the best weddings (if not the best) wedding they’ve ever been to!