Arabella C. Sent on 11/05/2022
-
Quality of service
1.0 out of 5 rating
-
Average response time
1.0 out of 5 rating
-
Professionalism
1.0 out of 5 rating
-
Value
1.0 out of 5 rating
-
Flexibility
4.0 out of 5 rating
Disappointed
While I wish I could give an outstanding review for Lovingly Luksan, the actual experience we had working with Mariah was less than promised.
I had to personally reach out to her two weeks before the wedding because I had not heard from her at all. She was difficult to reach the day of the wedding, didn't fulfill simple requests I made (such as delivering disposable cameras to my maid of honor at the end of the day), and did not have a warm presence when directing the bridal party.
Mariah claimed credit for coordinating and planning significant parts of the wedding that I, as the bride, had done. She also claimed to have printed out new seating charts (which she had no access to) and then lied about it. Lastly, she offered to help my mother with florals and never showed up to help.
While she helped with timing and staying on track, she didn't arrange our cake cutting, came to me with questions the day of the wedding, and made me, as the bride, go search for the venue representative during my own wedding reception.
While I wish I could give an outstanding review for Lovingly Luksan, the actual experience we had working with Mariah was less than promised.
I had to personally reach out to her two weeks before the wedding because I had not heard from her at all. She was difficult to reach the day of the wedding, didn't fulfill simple requests I made (such as delivering disposable cameras to my maid of honor at the end of the day), and did not have a warm presence when directing the bridal party.
Mariah claimed credit for coordinating and planning significant parts of the wedding that I, as the bride, had done. She also claimed to have printed out new seating charts (which she had no access to) and then lied about it. Lastly, she offered to help my mother with florals and never showed up to help.
While she helped with timing and staying on track, she didn't arrange our cake cutting, came to me with questions the day of the wedding, and made me, as the bride, go search for the venue representative during my own wedding reception.