Lunss Couture Reviews
Reviews
4.1 out of 5 rating
4.1 out of 5 rating
21 Reviews
82% recommend it
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Kaylyn P. Sent on 10/22/2020
Bridesmaid Dresses
All of my bridesmaids are different heights and body types and Lunss made the dress they wanted perfectly to fit each beautifully! Thank you for contributing to my dream wedding! -
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Sophy S. Sent on 01/07/2020
Brilliant service!
So i was sceptical at first but the end result was amazing and everything I wanted. I wanted a wedding dress that was my own design so I sent some sketches to Tansy who was my designer and all the details I wanted. I asked for a two piece wedding dress with corset top, detachable spaghetti straps, and a mermaid skirt. It was a pale blue/silvery satin with ivory lace. I was really impressed with the end result at such a good price. Brilliant service, very friendly, and always kept me up to date with how it was going. Everyone wanted to know where I got it. I loved the fact that I got to design it and have it exactly how I wanted. Love my dress! -
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Chloe L. Sent on 05/04/2019
Incredible company
Lunss did an amazing job making my dream dress and they made sure I got it on time. The quality is amazing and the designers are so sweet! -
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![Mary]()
Mary Sent on 01/19/2020Such a Beautiful dress! So happy!
They did such an amazing job on the dress! I received compliments from everyone! They are truely talented!Lunss Couture's reply:
Thank you for sharing the beautiful photos. Looking forward to working out new designs with you soon. :) -
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Mary W. Sent on 04/01/2019
Absolute Perfect Dress. My Daughter was a Sparkling Princess!!
My Daughter received so many compliments about this dress. I uploaded the pictures to Facebook and everyone loved the dress. It is so beautiful and sparkly in person. She was worried about it being itchy with all the sequins and it was not a bit itchy! There was 2 separate linings inside all the way from top to bottom. She said it was so comfortable!!
She found the dress of her dreams in a store, but it was too big at the top, too long, the belt was messed up without a way to latch and the beading was coming loose at the neckline. They only had one in but she loved it! It was priced at $399.00, then by the time that we would have had the alterations completed it would have been another $100 at least. We had the same exact dress, custom made by LUNSS, to her exact measurements, for about half the price. Nancy was so nice and patient and answered all my questions and concerns.
This is the 3rd Prom Dress that I have had made by LUNSS. The first 2 Tansy was my designer and this time we had Nancy and both were a pleasure to work with.
A couple of suggestions:
1. Start early!! If your Prom is in March or April, start in December or January with your customization! This year I was worried because I didn't realize the Prom would be on March 9th, it was usually in mid April. We started the customization on February 5th and received the Dress on March 7th. We paid extra for Express Delivery, but it was so worth it!!
2. Do not just order the size you normally wear, ALWAYS CUSTOMIZE!! You will be much happier with your dress and will not have to have it altered at all. It will fit like a glove straight out of the package. There are not many people in the world that have the same size at the top as you do at the bottom.
3.. Please either have someone professional do your measurements correctly or look at the size guide with description and pictures of where exactly to measure and have someone else measure you! Do not try to measure yourself, your measurements will be wrong and you will not be happy with your dress!
4. Always have the built in bra added!! :-)
Mary Wallen -
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![Gia]()
Gia T. Sent on 02/02/2019The Princess exist
When I got my dress I was absolutely stumped how exactly the same product they made for with little customization that I wanted as to perfect amount. The material is so nice, each and every bead/pearl on the dress gives you feeling of hands with patience in it, very smooth and neat work. I didn't expect anything but excellency during the process of my ordering and making, I felt so much in ease, all the measurements fit me like I was standing infront of their eyes and settled super correctly on each part of my skin.
Dress event: Brother's Wedding
Production time: 46 days (Got to me much faster than that)
Shipping: 3 days very reliable got it before the event all the way from HONG KONG
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![Cool]()
Cool T. Sent on 01/05/2020Great experience
Well made dress, looked exactly as pictured -
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![Jackie]()
Jackie Sent on 01/12/2020Quick service
I originally had another company do my custom dress, they cancelled on me due to timing. I found Lunss and they were quick and responsive. The only issue was measuring at home is difficult and I still had to get it altered -
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![Emily]()
Emily Sent on 11/27/2018Poor customer Service!!!
Poor customer service
so I ordered a dress to be a bridesmaid in my brother's wedding. The wedding is in March, so I ordered in November. The dress arrived thanksgiving day, but it arrived with no packing slip and none of the tags said anything other than the store's name.
As soon as I got the package open I tried it on but it wouldn't zip up. and it wasn't just a little too small, I had 7 inches of gap in the back. There was no way I was going to get this dress to zip or to get a tailor to make it wearable. They would need to add a whole panel of fabric to it and after everything, color matching and all that it would never look right.
I let my mother try on the dress, just in case I was going a bit crazy. I wear and ordered a size 14, my mother is a size 8/ the dress was tight on her, but it zipped.
So I emailed about getting the next size up, very nicely that hey, I think the wrong dress came to me, (because even the color didn't match the bride's swatch that she had gotten about a month ago) but all I got back was that yes, they had sent the right dress and to please send them photos of my measurements to verify the mistakes with the dress.
So I did, in my bra and panties I stood in my bathroom and took close up photos of the measuring tape, twisting the tape a bit to get a straight on photo of the numbers...
The email I got back was that I wasn't measuring in the right spot and I needed to get the measurements done by a seamstress. So once again I headed to the bathroom, in a full length mirror, taking almost naked photos of myself measuring myself and being careful not to move the tape for the photos, I send what some countries would call porn to a dress maker over the internet. ( mind you the dress is still the wrong color)
I am worried I may have to buy a whole new dress, still in the wrong color and even if I do, the dress will also come and be the wrong size. If that's the case I will be out over $300 for clothes I can't even wear. This dress was not customized, I ordered a size 14, just a size 14, no additions, no alterations... nothing. So why is it so hard to get the dress sent back and get a different one?Lunss Couture's reply:
Sorry for the unpleasant shopping experience on Lunss.
Please kindly do provide us the required information for return. We will check if our tailors made the dress in wrong size, and process refund then. We checked with our customer service dept.. You measured in wrong way at beginning, we can't tell if we made the dress wrong. From the precise measurements you provided later, we checked that you chose wrong size for yourself. Your body waistline and hipline are much bigger than the ones in our standard size US 14. If you chose US 14, for sure you can't wear this dress. Please do double check on this.
All our dresses are made to order, and we only make dresses by following the size and color customers choose. If we make the dress wrong, we will be for sure to provide solution. But we need your kind cooperation to provide us the correct information.
About our package, we have our own packing bag, and brand tag. We are sorry if you think it is not enough.
Thanks for your kind understanding and cooperation. -
![Veronika]()
Veronika F. Sent on 10/27/2019Please do not trust this company!!!
I bought a custom dress for my wedding only to find out to my absolute horror that the dress was unlined, therefore unfinished, when I received it. It was virtually see through. I could not wear this dress to my wedding. This is after weeks of asking for them to refine the dress, add the details I’ve already asked for and fix terribly uneven pleats. Once I contacted them, they offered to send me a tube top bra (would not work because my dress had an deep v), or told me to mail it back (at my cost) and they would fix it (less than a month before my wedding), or they would make me another dress at 80% the cost of the fist dress they sent. Needless to say I could not use any of those options and ended up only getting a 20% refund. Now, 10 days before my wedding I was out hundreds of dollars and had no wedding dress. They then continued to argue with me that I should’ve figured out from their pictures on a white mannequin that there was no lining, and they didn’t list out they lined it so I should’ve caught that. Even though she told me in the beginning phases she would line the bodice. After, she proceeded to tell me the reason the dress in the picture I sent looked so good and was opaque was because of photo shop. I bought the original dress I sent over in photos to base my design on and it was EXPONENTIALLY better quality, bodice and skirt were fully lined, and it was less than $100 more than the custom dress. I made a massive mistake and am trying to prevent anyone else from the sleepless nights and panic attacks I had during the already stressful time of planning a wedding. -
![Ngwena]()
Ngwena M. Sent on 09/25/2020lunss dealt with me in the worst way possible.
lunss dealt with me in the worst way possible. i hate myself for trusting them, with my court wedding dress. since i cant afford ashi studio design . i figured i should ask these fools if they can sew me something similar . they assured me that they could sew the design, instead of just admitting that they cant do it . I received a horrible looking thing from them, that couldn't even fit me and they claim that it cant fit because I sent them the wrong measurements but they have nothing to say
about the awful design they made. What they sent to me does not remotely look like the ashi design
. They wrapped the dress like a piece of trash in a tiny bag .
The packaging was so horrible that the boning of the petticoat inside was so badly bent that
they could not get straight, even after 4hours of ironing , the boning never got back its shape.
it was destroyed. I have asked them to even give me back half of the $350 I paid for this
and they wont give me anything . i have been back and forth with them and my bank for months and
they still wont give me anything...... I paid 350 dollars for gabbage.
Even if this dress fit, it looks so horrible that its unwearable .
Please everyone, learn from my mistake . DO NOT DO ANY KIND OF BUSINESS WITH THIS PEOPLE .
THEY WILL TAKE YOUR MONEY AND SEND YOU TRASH . i have attached 2 photos below.
The actual design of the dress i sent to them, and what i received from them. Judge for yourself. These people are thieves -
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