DoubleTree by Hilton Manchester Downtown Reviews
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DoubleTree by Hilton Manchester Downtown
Manchester, NH5.0 out of 5 rating, 19 Reviews
5.0
19 Reviews
Reviews
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5.0 out of 5 rating
5.0 Fantastic
5.0 out of 5 rating
19 Reviews
100% recommend it
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Quality of service 4.9 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 4.9 out of 5 rating
Awards
19
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Weddingwire
5.0/5
19 reviews
Google
4.4/5
1245 reviews
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Katie S. Sent on 01/23/20225 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Room Block, After Reception Drinks, and Farewell Breakfast
My husband and I booked the Double Tree by Hilton for our wedding block for our October 2021 wedding. We also hosted an “after reception bash” in their Penstock Room and a “farewell breakfast” in the Three Rivers Ballroom. The hotel is beautiful, is in a convenient location near many restaurants, and was affordable for our guests! Staff were extremely responsive throughout the planning process, and everything turned out great! They were extremely helpful and offered recommendations when needed (such as when we had to move the breakfast to a different location within the hotel due to the number of anticipated guests). They were able to make sure our guests got the welcome favors we prepared when they checked into the hotel. The bartenders were all great as well! The food at the breakfast was delicious, and they were able to accommodate various food allergies. We were incredibly happy with everything, and our guests had a wonderful experience at the hotel celebrating our wedding that weekend! And of course – the cookies when you check in are always a plus! 😊My husband and I booked the Double Tree by Hilton for our wedding block for our October 2021 wedding. We also hosted an “after reception bash” in their Penstock Room and a “farewell breakfast” in the Three Rivers Ballroom. The hotel is beautiful, is in a convenient location near many restaurants, and was affordable for our guests! Staff were extremely responsive throughout the planning process, and everything turned out great! They were extremely helpful and offered recommendations when needed (such as when we had to move the breakfast to a different location within the hotel due to the number of anticipated guests). They were able to make sure our guests got the welcome favors we prepared when they checked into the hotel. The bartenders were all great as well! The food at the breakfast was delicious, and they were able to accommodate various food allergies. We were incredibly happy with everything, and our guests had a wonderful experience at the hotel celebrating our wedding that weekend! And of course – the cookies when you check in are always a plus! 😊 -
Quality of service
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Sussi Sent on 07/02/20185 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I had my wedding at the hotel, I can’t say how pleased and grateful I am with everyone who was involved. Gail has been outstanding and I could not be happier with how our wedding turned out!I had my wedding at the hotel, I can’t say how pleased and grateful I am with everyone who was involved. Gail has been outstanding and I could not be happier with how our wedding turned out! -
Quality of service
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Mary Sent on 06/07/20185 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
OMG!!! I honestly can't say enough great things about Gail, the staff, the venue, the food, the location, the hotel rooms, & the list goes on. Gail and the staff made planning a wedding such a breeze. To see our vision come to life, was amazing!! We had some pretty tough requests, from a full room flip from ceremony to cocktail hour to reception, along with very detailed changes. Not sure how they did it, but they did. Our guests can not stop raving about the wedding, the staff, the service and the personal touches. We had a lot of out of town guests, so we had a rehearsal dinner party in one of the smaller banquet rooms. Again . . . amazing! The staff, the set up & food were everything. Honestly, I did not want to have my wedding at a hotel, but now, I wouldn't have wanted it to be anywhere else! If I could give more stars, I most definitely would. Thank you for making our day above and beyond our expectations.OMG!!! I honestly can't say enough great things about Gail, the staff, the venue, the food, the location, the hotel rooms, & the list goes on. Gail and the staff made planning a wedding such a breeze. To see our vision come to life, was amazing!! We had some pretty tough requests, from a full room flip from ceremony to cocktail hour to reception, along with very detailed changes. Not sure how they did it, but they did. Our guests can not stop raving about the wedding, the staff, the service and the personal touches. We had a lot of out of town guests, so we had a rehearsal dinner party in one of the smaller banquet rooms. Again . . . amazing! The staff, the set up & food were everything. Honestly, I did not want to have my wedding at a hotel, but now, I wouldn't have wanted it to be anywhere else! If I could give more stars, I most definitely would. Thank you for making our day above and beyond our expectations. -
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Steph Sent on 01/03/20185 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
The Radisson hosted us for our NYE wedding. From start to finish working with Gail the wedding coordinator, was nothing short of amazing. Gail incorporated all of my requests, and truly made our wedding night perfect. The staff at the Radisson that assisted in our day was wonderful too. I felt like Gail and her staff treated me and my soon to be husband and all my family like if we were their own family. The food was amazing, and the drinks were good too. The ball room was immaculate and the tables were to die for. Gail is not only professional but she is fun and has a ton of great ideas and suggestions. The venue was also extremely affordable with many packages to choose from for any budget. You really can't go wrong choosing the Radisson for your wedding. There truly was not one single thing I would of changed!The Radisson hosted us for our NYE wedding. From start to finish working with Gail the wedding coordinator, was nothing short of amazing. Gail incorporated all of my requests, and truly made our wedding night perfect. The staff at the Radisson that assisted in our day was wonderful too. I felt like Gail and her staff treated me and my soon to be husband and all my family like if we were their own family. The food was amazing, and the drinks were good too. The ball room was immaculate and the tables were to die for. Gail is not only professional but she is fun and has a ton of great ideas and suggestions. The venue was also extremely affordable with many packages to choose from for any budget. You really can't go wrong choosing the Radisson for your wedding. There truly was not one single thing I would of changed! -
Quality of service
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Ashley Sent on 01/17/20185 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I would recommend anyone to have their wedding at the Radisson Hotel in Manchester, NH. The ballroom was large and all of my guests commented on how much space there was and how they did not feel cramped. The food was great, for both my wedding night and the rehearsal dinner the night before. Gail was fabulous through all the planning and the night of. She answered my questions quickly and helped us plan the most perfect day. She recommended great vendors and really made things very easy for me. The night of our wedding she was there making sure things were going smoothly, and also made sure we had a drink when we needed one. It is a beautiful venue and our wedding was perfect. Thank you!I would recommend anyone to have their wedding at the Radisson Hotel in Manchester, NH. The ballroom was large and all of my guests commented on how much space there was and how they did not feel cramped. The food was great, for both my wedding night and the rehearsal dinner the night before. Gail was fabulous through all the planning and the night of. She answered my questions quickly and helped us plan the most perfect day. She recommended great vendors and really made things very easy for me. The night of our wedding she was there making sure things were going smoothly, and also made sure we had a drink when we needed one. It is a beautiful venue and our wedding was perfect. Thank you! -
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Marianne Sent on 11/21/20175 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I highly recommend having your wedding at the Radisson (soon to be DoubleTree). I got married here in early November and it was perfect. Beautiful spaces. We used the Armory and it was simply breathtaking. The food was delicious and we got lots of compliments from the guests.
There’s a rooftop deck that’s great for pics and our photographer (Garone Photography-use them!) took us across the street to Veterans Park and we got some really beautiful shots with lovely trees and leaves in the background. We got some cool street shots too! It was so awesome to have the option for guests to sleep at our wedding location and guests had nothing but positive feedback about the staff and their rooms and breakfast that the hotel offers. Umm and the bridal suite is sweet!! The bride and groom get this room complimentary. Nice touch!
Most importantly, the wedding coordinator Gail is seriously the best. She’s on top of her game and i truely felt without her we would not have had such a beautiful wedding. She’s honest and makes great suggestions, but is not at all pushy.
And lastly, I didn’t find any other NH venues in the area that offer packages that include flowers, cake, linens, and beyond. This is a big selling point because 1) it centralizes your costs to 1 main invoice so u can more easily see your spending since you pay the Radisson for the cake and such, and there’s no surprise fees (you’ll need to pay for a DJ separately FYI) and 2)it takes a huge chunk of stress off the bride and groom. Gail coordinates with the vendors you go through to ensure your vision is carried out and she’ll step if any conflict arises. She’s definitely the MVP from our wedding! Can’t say enough good things!I highly recommend having your wedding at the Radisson (soon to be DoubleTree). I got married here in early November and it was perfect. Beautiful spaces. We used the Armory and it was simply breathtaking. The food was delicious and we got lots of compliments from the guests.
There’s a rooftop deck that’s great for pics and our photographer (Garone Photography-use them!) took us across the street to Veterans Park and we got some really beautiful shots with lovely trees and leaves in the background. We got some cool street shots too! It was so awesome to have the option for guests to sleep at our wedding location and guests had nothing but positive feedback about the staff and their rooms and breakfast that the hotel offers. Umm and the bridal suite is sweet!! The bride and groom get this room complimentary. Nice touch!
Most importantly, the wedding coordinator Gail is seriously the best. She’s on top of her game and i truely felt without her we would not have had such a beautiful wedding. She’s honest and makes great suggestions, but is not at all pushy.
And lastly, I didn’t find any other NH venues in the area that offer packages that include flowers, cake, linens, and beyond. This is a big selling point because 1) it centralizes your costs to 1 main invoice so u can more easily see your spending since you pay the Radisson for the cake and such, and there’s no surprise fees (you’ll need to pay for a DJ separately FYI) and 2)it takes a huge chunk of stress off the bride and groom. Gail coordinates with the vendors you go through to ensure your vision is carried out and she’ll step if any conflict arises. She’s definitely the MVP from our wedding! Can’t say enough good things! -
Quality of service
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Angela Sent on 08/10/20175 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I cannot say enough about this group of people. Gail (our coordinator) went above and beyond to make sure everything was perfect. We had a few ( more than 5) people show up unexspectdly show up and she handle it with ease. The planning and catering service was exceptional. I would HIGHLY reccomend the radisson to anyone planning a wedding!I cannot say enough about this group of people. Gail (our coordinator) went above and beyond to make sure everything was perfect. We had a few ( more than 5) people show up unexspectdly show up and she handle it with ease. The planning and catering service was exceptional. I would HIGHLY reccomend the radisson to anyone planning a wedding! -
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Mary Sent on 04/29/20165 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
We chose The Armory at The Radisson Hotel in Manchester both for its unique charm as a venue and the convenience of having on-site hotel accomodations. However, the real gem in the whole wedding process was Gail, their event coordinator. She went above and beyond to make sure that our wedding was everything we had hoped. I cannot say enough good things about Gail - she listened to our ideas and was able to bridge the gap between what we envisioned and what the hotel could accomplish and the end result was even better than what we had expected. Other note-worthy hotel employees were Javier, who oversaw the evening, Marie from room service, Nicole at The Spa Within, and Anthony at the front desk - they all worked so hard to make sure that we, as well as our guests, had an enjoyable and memorable night at The Radisson.We chose The Armory at The Radisson Hotel in Manchester both for its unique charm as a venue and the convenience of having on-site hotel accomodations. However, the real gem in the whole wedding process was Gail, their event coordinator. She went above and beyond to make sure that our wedding was everything we had hoped. I cannot say enough good things about Gail - she listened to our ideas and was able to bridge the gap between what we envisioned and what the hotel could accomplish and the end result was even better than what we had expected. Other note-worthy hotel employees were Javier, who oversaw the evening, Marie from room service, Nicole at The Spa Within, and Anthony at the front desk - they all worked so hard to make sure that we, as well as our guests, had an enjoyable and memorable night at The Radisson. -
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User2485672 Sent on 12/29/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
We got married a few weeks ago and it was perfect! We used two rooms to have a ceremony in one then the reception just down the hall. They set up all my decorations for me even better than we had planned. Food was great, all the supporting staff were extremely helpful and professional. Absolutely no complaints here! There were no surprises with the pricing either, which was a fear of mine with venues in general.We got married a few weeks ago and it was perfect! We used two rooms to have a ceremony in one then the reception just down the hall. They set up all my decorations for me even better than we had planned. Food was great, all the supporting staff were extremely helpful and professional. Absolutely no complaints here! There were no surprises with the pricing either, which was a fear of mine with venues in general. -
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User2462013 Sent on 12/10/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
We had our wedding reception at the radisson two weeks ago. We chose to us the armory room. It was beautiful! We worked with Gail throughout the whole process. She was so helpful and made all of our plans go smoothly and stress free. She helped us decide what would be best for our budget and made sure we got the most for our money. We chose to do food stations, and I am so glad we did! The food was delicious! Everyone had a great time and loved the reception space. The staff was very attentive throughout the whole night and made sure we were happy with how things were going. I highly recommend having your wedding at the radisson. Gail will make sure you have your dream wedding!We had our wedding reception at the radisson two weeks ago. We chose to us the armory room. It was beautiful! We worked with Gail throughout the whole process. She was so helpful and made all of our plans go smoothly and stress free. She helped us decide what would be best for our budget and made sure we got the most for our money. We chose to do food stations, and I am so glad we did! The food was delicious! Everyone had a great time and loved the reception space. The staff was very attentive throughout the whole night and made sure we were happy with how things were going. I highly recommend having your wedding at the radisson. Gail will make sure you have your dream wedding! -
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Sean Sent on 11/27/20165 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Gail was great and helped every step of the the way. The staff was helpful and friendly and went above and beyond to help is out. We had an Indian wedding and with all of its intricacies it went off without a hitch. I would recommend it to anyone, and the price was really good too.Gail was great and helped every step of the the way. The staff was helpful and friendly and went above and beyond to help is out. We had an Indian wedding and with all of its intricacies it went off without a hitch. I would recommend it to anyone, and the price was really good too. -
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User2445437 Sent on 11/28/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
This was my daughter's wedding and we worked with Gail Houle over several months. She was available, responsive, attentive to our needs and totally professional. She listened to what we wanted and gave really useful advice based on her experience which went a long way to help us be confident with our plans. The ceremony was held at a church about 20 minutes away. Gail was at the reception site to greet everyone on arrival and help us be where we needed to be at the right time. She checked in with me several times during what was a perfect evening. The majority of our guests stayed overnight at the hotel (it was an evening reception) and everyone not only had a fine time at the reception but spoke highly of the facility and the hotel staff. I highly recommend the Radisson in general and Gail Houle specifically for your event.This was my daughter's wedding and we worked with Gail Houle over several months. She was available, responsive, attentive to our needs and totally professional. She listened to what we wanted and gave really useful advice based on her experience which went a long way to help us be confident with our plans. The ceremony was held at a church about 20 minutes away. Gail was at the reception site to greet everyone on arrival and help us be where we needed to be at the right time. She checked in with me several times during what was a perfect evening. The majority of our guests stayed overnight at the hotel (it was an evening reception) and everyone not only had a fine time at the reception but spoke highly of the facility and the hotel staff. I highly recommend the Radisson in general and Gail Houle specifically for your event. -
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Maria Sent on 10/28/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Gail and her team Javier did an amazing job making sure everything was in order and spectacular!Gail and her team Javier did an amazing job making sure everything was in order and spectacular! -
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Alysia Sent on 10/07/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
My husband and I had such a fantastic experience working with the Radisson and Gail to plan our wedding! The food is fantastic, the price is extremely reasonable and they worked so hard to make sure that everything was perfect for our big day. EVEN IN A BLIZZARD, the staff served with a smile and we are so thankful that we chose his venue.My husband and I had such a fantastic experience working with the Radisson and Gail to plan our wedding! The food is fantastic, the price is extremely reasonable and they worked so hard to make sure that everything was perfect for our big day. EVEN IN A BLIZZARD, the staff served with a smile and we are so thankful that we chose his venue. -
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D. Sent on 10/30/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
What a wonderful experience from beginning to end. Gail was extremely helpful through the whole process even down to the small details. Our wedding was everything we imagined it would be and it was because of Gail. She was there every step of the way (from our initial meeting all the way to the night of our wedding) and made sure that everything was up to par so my husband and I could enjoy our wedding. The staff was great and extremely friendly, every staff member had a smile on their face. The food was delicious. The Curriers Room is where we had our ceremony and it was perfect and just the right size for our guests. We had our Wedding Portraits taken in the Lobby Lounge right in front of the fireplace which had a delightful setup while the wedding party was able to relax in the same area before the reception. Our reception was in Salon A and it was amazing. My sister had her wedding here so many years before and from what she raved about and just my experience from her wedding, naturally I choose this place to have my wedding. Gail was able to give us one of the greatest memories of our lives!What a wonderful experience from beginning to end. Gail was extremely helpful through the whole process even down to the small details. Our wedding was everything we imagined it would be and it was because of Gail. She was there every step of the way (from our initial meeting all the way to the night of our wedding) and made sure that everything was up to par so my husband and I could enjoy our wedding. The staff was great and extremely friendly, every staff member had a smile on their face. The food was delicious. The Curriers Room is where we had our ceremony and it was perfect and just the right size for our guests. We had our Wedding Portraits taken in the Lobby Lounge right in front of the fireplace which had a delightful setup while the wedding party was able to relax in the same area before the reception. Our reception was in Salon A and it was amazing. My sister had her wedding here so many years before and from what she raved about and just my experience from her wedding, naturally I choose this place to have my wedding. Gail was able to give us one of the greatest memories of our lives! -
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Debbie Sent on 10/27/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Having my wedding ceremony and reception at the Radisson was excellent. Working with Gail made all my planning and details completely stress free! Everything was always done on time and specifically to my liking. The day of my wedding I had complete and full confidence and trust in Gail and the staff at the Radisson allowing me to relinquish all responsibilities to them so I could focus all of my attention on thoroughly enjoying every aspect of my wedding day!Having my wedding ceremony and reception at the Radisson was excellent. Working with Gail made all my planning and details completely stress free! Everything was always done on time and specifically to my liking. The day of my wedding I had complete and full confidence and trust in Gail and the staff at the Radisson allowing me to relinquish all responsibilities to them so I could focus all of my attention on thoroughly enjoying every aspect of my wedding day! -
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Alexandra Sent on 11/02/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Gail was amazing at making our day truly special. We didn't have to stress about anything because Gail made sure everything was perfect. Our guests still to this day talk about how great our wedding was.Gail was amazing at making our day truly special. We didn't have to stress about anything because Gail made sure everything was perfect. Our guests still to this day talk about how great our wedding was. -
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Jennifer Sent on 10/30/20194.8 out of 5 rating
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Quality of service 4.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Great place to have your wedding guests stay
10.11.19 - my husband and I booked our room block a year in advance. We were given a detailed contract and a generous amount of rooms, as well as a generous deadline. Caitlyn was VERY responsive, answered all of my emails promptly and even took photos of my bridal suite so I could gauge the space. Like any guest list, you have a few stragglers or room add-ons. After the deadline, and month of the wedding, Caitlyn allowed us to add on more rooms for the agreed upon price. She is a saint. Absolutely knowledgeable in her field, kind, polite, and organized. She even discussed our options with us for an after party, but with a room block of 55 rooms, there wasnt a great space that could accommodate our group late night, but we were given referrals to Thirsty Moose for after our rehearsal and Murphy's Taproom after our wedding (both of which I highly recommend if staying at this hotel). Caitlyn is just hands down the best to work with and she made the entire pre-wedding process so easy, offering our guests a discounted rate. We absolutely would stay there again and overall our service was fantastic. Unfortunately I cannot give quality of service 5 stars because our welcome bags were not handed out to every guest in our room block as requested. After calling and expressing some concerns over this during the rehearsal dinner, it seemed to improve. When my husband and I checked it, it took a long time, and our price for the bridal suite and then wedding night suite was not what was agreed upon in advance. Eventually this was corrected and we paid what we were supposed to, but we feel that this could have been more organized. With that said, the customer service was amazing and a hotel staff member made it up to us by bringing our luggage to our room and folding up the pull out bed we had originally requested, top notch service. Given that this hotel has gone through countless major recent changes to become what it is now (absolutely gorgeous modern updated clean rooms with countless amenities and a great gym which I absolutely did use on my wedding morning), which included computer system changes, I know this process will only get better and more efficient.
If you are looking to have your guests stay in the lively city of Manchester with many options for after party locations right on Elm Street, then I highly suggest working with Caitlyn and her team at the DoublTree by Hilton Manchester Downtown.10.11.19 - my husband and I booked our room block a year in advance. We were given a detailed contract and a generous amount of rooms, as well as a generous deadline. Caitlyn was VERY responsive, answered all of my emails promptly and even took photos of my bridal suite so I could gauge the space. Like any guest list, you have a few stragglers or room add-ons. After the deadline, and month of the wedding, Caitlyn allowed us to add on more rooms for the agreed upon price. She is a saint. Absolutely knowledgeable in her field, kind, polite, and organized. She even discussed our options with us for an after party, but with a room block of 55 rooms, there wasnt a great space that could accommodate our group late night, but we were given referrals to Thirsty Moose for after our rehearsal and Murphy's Taproom after our wedding (both of which I highly recommend if staying at this hotel). Caitlyn is just hands down the best to work with and she made the entire pre-wedding process so easy, offering our guests a discounted rate. We absolutely would stay there again and overall our service was fantastic. Unfortunately I cannot give quality of service 5 stars because our welcome bags were not handed out to every guest in our room block as requested. After calling and expressing some concerns over this during the rehearsal dinner, it seemed to improve. When my husband and I checked it, it took a long time, and our price for the bridal suite and then wedding night suite was not what was agreed upon in advance. Eventually this was corrected and we paid what we were supposed to, but we feel that this could have been more organized. With that said, the customer service was amazing and a hotel staff member made it up to us by bringing our luggage to our room and folding up the pull out bed we had originally requested, top notch service. Given that this hotel has gone through countless major recent changes to become what it is now (absolutely gorgeous modern updated clean rooms with countless amenities and a great gym which I absolutely did use on my wedding morning), which included computer system changes, I know this process will only get better and more efficient.
If you are looking to have your guests stay in the lively city of Manchester with many options for after party locations right on Elm Street, then I highly suggest working with Caitlyn and her team at the DoublTree by Hilton Manchester Downtown. -
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Stephanie N. Sent on 12/09/20194.8 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 4.0 out of 5 rating
Perfect Reception!
I recently got married at the Doubletree Hilton in Manchester and it was truly amazing! Caitlyn was our wedding coordinator and she was great to work with. She was very responsive to answering our questions and was always willing to help in any way that she could. Our guests were blown away by the beautiful armory space. It was so elegant but still had a rustic feel, which was exactly what my husband and I wanted for our wedding. The day could not have been better! My husband and I were so happy with our venue choice. What made it even better was all our guests were staying right in the hotel so no transportation was needed. Also, downtown Manchester is the perfect spot to continue the celebrations! We were very pleased with our experience at the Doubletree!I recently got married at the Doubletree Hilton in Manchester and it was truly amazing! Caitlyn was our wedding coordinator and she was great to work with. She was very responsive to answering our questions and was always willing to help in any way that she could. Our guests were blown away by the beautiful armory space. It was so elegant but still had a rustic feel, which was exactly what my husband and I wanted for our wedding. The day could not have been better! My husband and I were so happy with our venue choice. What made it even better was all our guests were staying right in the hotel so no transportation was needed. Also, downtown Manchester is the perfect spot to continue the celebrations! We were very pleased with our experience at the Doubletree! -
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