Maplewood Bridal Reviews
Reviews
3.4 out of 5 rating
3.4 out of 5 rating
24 Reviews
67% recommend it
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![Dana]()
Dana W. Sent on 02/02/2021Amazing Experience!
I saw on Instagram about maplewood bridal and they had great reviews! I went to visit with my mom, sister and aunt-in-law, and Nicky was AMAZING! She put me at ease when deciding my wedding dress, so welcoming and personable with my family and I. Also the dresses had amazing price point!!! I will be going back to her trunk show next month!Maplewood Bridal's reply:
Hi Dana, thank you so much for sharing your experience with our readers. Our mission is to ensure that your Bridal shopping appointment appointment is a memorable part of your wedding planning journey.
Looking forward to you next visit.
Regards,
Nicky -
![Aigner]()
Aigner B. Sent on 12/23/2019Great experience
She was amazing. Very attentative and super nice. -
![Kenya]()
Kenya Sent on 01/18/2021Amazing Experience
My experience at Maplewood Bridal was beyond my expectations. Nicky was warm and inviting. She listened to what I wanted and pulled beautiful gowns for me to try on. She gave me feedback and was able insight into different styles. I can’t wait for the second fitting. Looking forward to it! If you’re looking for a bridal shop that will cater to all sizes and shapes, please make an appointment with Maplewood Bridal! -
![Shanay]()
Shanay C. Sent on 07/23/2021Amazing!!!!
I love Nikki!!!! She’s a the best! She goes above and beyond to help me and my bridal party! I would definitely recommend Maplewood Bridal to everyone!!! -
Denise G. Sent on 05/18/2020
Maplewood Bridal
Nikelda and her team are absolutely the best. I came to her with a request of something very detailed. Not only did she customize the dress to my exact specific details but she went above and beyond to bring my vision to life in a short period of time. I don’t think I would have been as happy as I was if I had went anywhere else.Maplewood Bridal's reply:
My dream is to make dreams come true. You trust in me to create your dream gown, is a gift that I will always cherish.
Thanks,
Denise -
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Dee J. Sent on 05/27/2020
Amazing Experience
Nicky was AMAZING. She created the dress of my dreams. She was patient and professional. Not only was I able to get my dress made but I was also able to purchase all of my bridal accessories with Maplewood Bridal.Maplewood Bridal's reply:
Thank you for trusting we to create your wedding dress, and provide you with the accessories to comple your look. Wishing you all the best! Nicky -
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Tabriya Sent on 11/12/2022
Horrible! Do not do it!
DO NOT GO TO MAPLEWOOD BRIDAL!!!!! I will say it again DO NOT GO TO MAPLEWOOD BRIDAL!!!! NIKKI IS A FRAUD / PERPETRATOR .
Unfortunately I have to write this review as a black woman against a black business which is highly disappointing.
My mother got her wedding gown from this place, amongst my mother choosing her wedding gown. Nikki asked my mother who was doing the flower girl / ring princess dresses/outfits? Myself , my mother , and my grandmother told her that we were going to look elsewhere. She extended her services to us saying that she would make their dresses in little kid form. Basically we went to multiple fittings for the children, along with my Nana getting her dress made there as well. When we had an appointment to get the dresses she pulled the “I am in the hospital ” card which I am seeing is something repetitive that she does on these other reviews. We went the following week where my mother tried on her dress which was fine, but each little girl dress did not fit (even though we had multiple fittings before hand). She then said she was going to do the final touches and drop the dresses off personally since they were not done in time. She then assured us that they will be perfect and no need to try them on (as the maid of honor I texted each person and told them to still try on their dresses. Both flower girl dresses were A HOT MESS!!! (A week before the destination wedding). She then came back and picked them up saying she was going to “fix them” (I’m convinced they were not the same dresses as the fittings) (the dresses were choking the girls , had holes in the dresses , the lining look like a toddler cut it, hemming was HORRIBLE, missing buttons, etc). When picking the dresses back up my cousins grandmother offered her sewing machine / material so she can fix the dress right there. Nikki said no she wanted to take it to the shop. When she brung back the final dresses they were WORST!!!!!! After the bride and mother of the bride expressed their frustration, she said she will send a refund with no apology or no remorse for the actions/results. My Nana asked if she even knew how to sew? Nikki responded no that someone else did the dress and Nikki tried to make it seem like she did the dresses along with “fixed them”. I will be warning everyone about this shop along with on the NJ Black Business page. MAPLEWOOD BRIDAL IS HORRIBLE ALONG WITH NIKKI HERSELF! Also the day of the wedding my Nana’s dress had holes, the rhinestones were hot glued on to the dress and coming up and was too long after she stated she fixed the dress . I repeat DO NOT!!!!!!! -
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Deborah M. Sent on 02/25/2023
Worst experience ever
I will continue to give her 1 stars until she stopped doing this. Nicky literally is scamming people and capitalizing off of weddings. I have a dress that is paid for and had a pre-fitting scheduled and Nicky is now unresponsive and found out she lost her lease and is no longer at the location she is providing to her clients. The officers said I am not the first complaint they have taken within the past few weeks. I hope she is prosecuted, and all restitution is ordered for everyone that was a victim. Weddings are very expensive and for Nidelka Mayers to do this to brides is sickening. You try to support black businesses especially being a black woman and then you receive this sort of treatment. PLEASE DO NOT GO TO THIS PLACE I WARN YOU. Go to their Instagram they even turned their comments off because there is a client in their posting about Nikki not responding and having her dress. -
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![Hodlyne]()
Hodlyne D. Sent on 04/21/2022No words to explain the experience with Nidelka Mayers
If anyone needs a full explanation of what we endured at the hands of this woman please reach out to me! All I have to say is 36 hours before my best friends wedding we had to go to David's Bridal to get the full bridal party dresses including the bride....😅😅😅. We are going on two weeks after the wedding and Nidelka Mayers hasn't even offered so much as an apology to the bride. -
![Sabrina]()
Sabrina Sent on 10/11/2021Wedding party
My experience with Nicky began great. She makes you feel as though this is the best place to get your dress. She was going to be doing my wedding dress, my mother, mother-in-law and grandmother. She was also going to be doing two of my best friends weddings ( their wedding dresses and bridesmaid dresses). My wedding was allegedly ordered on October 6th 2021 and to be received in store 2/23/22. My one friend her wedding was on April 11, 2022. As of April 4th 2022, none of the dresses were completed. She stated "come tomorrow" the dresses will be done. The next day comes and all 5 of us receive a text message stating our appts will be rescheduled due to Nicky being in the hospital. Two people were rescheduled for Wednesday the 6th. We all go to the shop on Wednesday to find that the dresses are still incomplete, have holes, stitching is off, etc. completely unacceptable for a wedding that is going to be on Monday the 11th. MIND YOU SHE WAS NOT EVEN THERE TO MEET US, IT WAS HER ASSISTANT. The bridal party and bride had to scramble around to find bridesmaid dresses and a wedding dress for a wedding that was going to be in five days. Now wedding passes, Nicky never texts my friend a sorry or anything. I show up to the shop with my other friend that is getting married the week after me on April 14th, 3 days after the 1st wedding. Nicky simply looks confused as to why we are there, no remorse, just cold. She never apologized for essentially almost ruining my other friends wedding. We asked for refunds on all of our purchases, she stated she would refund us that night for the bridesmaid dresses but could not "cancel" our wedding dresses because they were already ordered. Now im still confused because my dress should have come since February and it still hasn't arrived. Friday comes I continue to text and email Nicky to let her know I did not receive refunds, I even contacted Allure Bridal who is the company she uses to order the dresses. Nicky at this point finally responds via email and states that she would need an additional $50 from be because I was getting a custom bow put on my dress so I needed to pay for the material. I sent her an email back stating that I would not be paying the $50 because first off she hasn't refunded me for the bridesmaid dresses I have already paid for which is a total of $330 and there's no guarantee that my dress will come. I let her know I have no problem paying the $50 once I have the dress in hand. This email was sent Friday and Ive yet to receive a response. Honestly please be very careful in dealing with Nicky at Maplewood Bridal, she will always have an excuse, and blame EVERYONE but herself for any problems that arise. -
![Josephine]()
Josephine Sent on 09/09/2020Awful, Unprofessional, Worst experience
1. Pre-Covid she was unresponsive and rude.
2. When I made appointments with her she totally ignored me through out the entire appointment.
3. Poorly prepared for consultations.
4. I came with my family prepared to pay her for the dress (and my mom was prepared to add an additional blessing) and me and my family were completely ignored.
5. She made rude comments about my body at a fitting and I left in tears.
6. She voided my invoice for my dress BEFORE checking to see if I had cancelled my wedding (which I didn’t) and she never told me or offered my family a refund.
I could go on.
I am not the only bride who has had terrible experiences with her. She intentionally intimidated brides on this platform so that her rating will be high. (Just wicked)
This woman is in the wrong business.
Maplewood Bridal's reply:
Maplewood Bridal strides itself to go over and above to assist every bride on their special day. However, there are times when a bride is just not going to be satisfied, and from our experience it normally comes down to money!
Miss Quaye purchased an Allure dress from the manufacturer through our store. She requested that the neckline be customized from a V-neckline to a Sweetheart neckline. I was able to get the manufacturer Allure Bridal to make the requested customization in a size 22 Dress, and I went ahead and paid for and ordered the dress. The dress was originally $2,000.00, and we were able to apply a manufacturer discount of $400.00, and therefore offered the dress to Miss Quaye for $1,600.00. Miss Quaye was not able to pay the full price at that time, and permitted her to pay a deposit of $600.00, and had a balance of $1,000.00, which was never paid.
While we waited for the dress to arrive, we accommodated her with 4 additional appointments. At every appointment we entertain her playing dress up. During these visits she confirmed that she wanted an additional customization to her dress. She now wanted the top of the dress layered in Rhinestones, along with an additional Ballgown Skirt, and a Cathedral Veil. The cost of the ballgown and rhinestone applications was not included in the original dress sales contract.
Miss Quaye's dress arrived in May, as we were open, and receiving dress orders and sending out dresses to clients during the height of the Covid-19 Pandemic. We sent multiple emails and left many voice messages for her, and did not receive any response. We assumed, like many other weddings that the day was postponed or cancelled due to Covid-19. When we finally spoke to Miss. Quaye, she indicated her wedding was canceled and she asked if she could get a deposit back. We indicated that the dress was made, and that we have it in our store, and that there was a balance of $1,000.00 still due, and that she was not entitled to a refund.
We did not hear from her for over a week, and when she came into the store without an appointment. She indicated that the wedding was back on, and that she still wanted the dress, and we played dress up again. We informed her that she had a balance and that we would need that paid immediately. On Monday, July 20th she contacted me asking what it would cost to pay for her dress, we informed her that her balance was $1000. I ask that she come into the store to make final adjustments to her dress, and please make an appointment online when she was available. She texted back that she had scheduled the appointment online.
On Friday, July 24th she appeared at our boutique during another bride's scheduled appointment. We informed her that we have another appointment, and that our calendar does not show that she had an appointment. While we have a large store, we only have one luxury dressing room, and therefore its almost impossible to handle two client's a time, and that is why we have an online calendaring system. We attempted to accommodate her, but she wanted to have the place to herself to play dress up again, and she stormed out of the store. A couple of hours later her Maid-of-Honor called questioning the events of her appointment, and we explained to her what had happened, and that Miss Quaye did not have a scheduled appointment, and that we had another bride here that was scheduled for this time slot. The Maid of Honor asked for a timeline for the alterations, and asked for an Invoice as to what was the balance. Again, we sent an invoice for $1,000.00 for the balance of the dress, and an add on of $200.00 to apply the Rhinestones. We informed her that the dress had still not been paid for and that we needed the dress paid for before we would alter it with rhinestones.
Miss Quaye responded and questioned the cost of the dress, and the fact that she had to pay to have rhinestones added to the dress. The reason she wrote this negative review is because Miss Quaye wanted to purchase a dress that with all of the customization should have cost her $4000, but she only wanted to pay $1600. We were only charging her $1,800.00, so for an additional $200.00 for the rhinestone treatment, she abandoned the dress. Miss Quaye contacted the boutique with less than a month from her wedding date, did not pay the full balance on her dress and the rhinestone detail she requested be added to her dress is not a customization or alteration, Is an added detail that requires additional cost for any dress, and of course this is a size 22 plus size dress.
In the end, Miss Quaye never paid for her dress, she still owes our store $1,000.00 for a custom Allure Bridal Gown. When most stores require full payment up front we try to help brides afford their dresses, and when we do so, this unfortunately is what happens to us for helping out!
While we understand the enforcing circumstance of COVID and the impact it has had on the wedding industry. Not getting a vendor to meet the unfair demands of a bride shouldn't earn us a negative review but it does! -
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