Marc Samuels Jewelers Reviews

Reviews

• Katrice T. Sent on 04/30/2019
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  So Nice and No Pressure

  Very nice people especially Ruby! I got a custom made band with diamonds for my future husband. It was truly a no pressure sale... Go see them in Grapevine Mills

  Very nice people especially Ruby! I got a custom made band with diamonds for my future husband. It was truly a no pressure sale... Go see them in Grapevine Mills
• Bryon Sent on 04/15/2019
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Beautiful custom rings

  We were treated like a million dollars here. We wanted custom bands and they delivered! Amazing quality and perfectly executed. Thank you!

  We were treated like a million dollars here. We wanted custom bands and they delivered! Amazing quality and perfectly executed. Thank you!
• Gracie Sent on 09/27/2018
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Marc Samuels Jewelers In Frisco is the BEST Jewlery store in Frisco, Texas. They are the best staff i feel like in the whole DFW. They taught me what a marriage is supposed to be like. Asa, Tom, Coco, Kim and MURAD AJANI helped all of my wildest dreams come true. I’m so happy to be apart of there team. Much love and respect for all of them.❤️❤️❤️

  Marc Samuels Jewelers In Frisco is the BEST Jewlery store in Frisco, Texas. They are the best staff i feel like in the whole DFW. They taught me what a marriage is supposed to be like. Asa, Tom, Coco, Kim and MURAD AJANI helped all of my wildest dreams come true. I’m so happy to be apart of there team. Much love and respect for all of them.❤️❤️❤️
Are you interested?
Send a message
• Arielle Sent on 06/09/2018
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Excellent customer service. They worked within our budget and were great partners. They have customer for life!

  Excellent customer service. They worked within our budget and were great partners. They have customer for life!
• Richard Sent on 05/26/2018
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Love all the team here! They treat us like family and do whatever it takes. Love that they have an in house jeweler! I will not buy my diamonds anywhere else! Thank you for making my dream ring a reality! Love you!

  Love all the team here! They treat us like family and do whatever it takes. Love that they have an in house jeweler! I will not buy my diamonds anywhere else! Thank you for making my dream ring a reality! Love you!
• Michael Sent on 05/26/2018
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  I upgraded my wife’s ring the transaction was stress free. I have a great experience with Asa and Murad. Keep up the good work your like family.

  I upgraded my wife’s ring the transaction was stress free. I have a great experience with Asa and Murad. Keep up the good work your like family.
• Laura Sent on 05/15/2013
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  My husband and I purchased our wedding bands at Marc Samuels and adore them! They allow you to make payments on your jewelry and sized our rings several times for free. We were also able to obtain an appraisal through them on my engagement ring and wedding band for insurance purposes and were very pleased with the outcome. They have a great selection and will work with you on the prices. We will be customers for life!

  My husband and I purchased our wedding bands at Marc Samuels and adore them! They allow you to make payments on your jewelry and sized our rings several times for free. We were also able to obtain an appraisal through them on my engagement ring and wedding band for insurance purposes and were very pleased with the outcome. They have a great selection and will work with you on the prices. We will be customers for life!
• Claudia Sent on 02/11/2018
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  My husband and I went in to Marc Samuel’s to buy a wedding ring and corresponding band to replace our old wedding ring. We went to many jewelry stores and I searched online for the ring I wanted for months. When we went to Marc Samuel’s, Coco assisted us. She was wonderful through the whole buyer’s experience from ordering/designing the ring, sending the CAD images for review and approval to getting the perfect fit and price range for me.... I’m in heaven and can’t take my eyes off of my ring. We are definitely going back for future purchases. Coco will definitely be our go to salesperson for all of our future purchases. Thanks Marc Samuel’s for this excellent experience and gorgeous ring!

  My husband and I went in to Marc Samuel’s to buy a wedding ring and corresponding band to replace our old wedding ring. We went to many jewelry stores and I searched online for the ring I wanted for months. When we went to Marc Samuel’s, Coco assisted us. She was wonderful through the whole buyer’s experience from ordering/designing the ring, sending the CAD images for review and approval to getting the perfect fit and price range for me.... I’m in heaven and can’t take my eyes off of my ring. We are definitely going back for future purchases. Coco will definitely be our go to salesperson for all of our future purchases. Thanks Marc Samuel’s for this excellent experience and gorgeous ring!
• Bonnie Sent on 12/07/2017
  1 out of 5 rating

  1.0
  • Quality of service
    1.0 out of 5 rating
    1.0
  • Average response time
    1.0 out of 5 rating
    1.0
  • Professionalism
    1.0 out of 5 rating
    1.0
  • Value
    1.0 out of 5 rating
    1.0
  • Flexibility
    1.0 out of 5 rating
    1.0

  If it were possible to rate lower than one star I would. For over a month we tried to get our engagement ring at this location. We had already had a ring we previously purchased here, and we simply wanted the stone upgraded. My then boyfriend took that ring into the store early in November. Marc Samuels continued to tell my boyfriend that there "was a problem at the jewelers" when in fact they have a jewler in house. Mid November, two days before we left for my birthday trip out of state, he went into the store saying he needed something even if it wasn't our original ring to propose with explaining his engagement plans out of town. To this day we still don't know what took them so long to upgrade our main stone. What they gave him to propose with was a 5ct CZ (not even the same cut as the original stone we had) set in a prong setting that was clearly not straight. They assured him that as soon as we got back in town they would right this wrong. After multiple promises, and 5-7 trips to and from this store we still do not have what we wanted. Not only was the setting not ever done correctly, the band from the original ring we bought several months prior, somehow got bent while with the jeweler. Murad the owner was incredibly rude throughout the entire process. The woman who helped us, as I was crying over how terribly they had messed up our ring and the excitement of our engagement, told me to just delete my social media post from the ring he originally proposed with and repost our new, still crooked, ring. In her opinion noone would notice my ring going from a 5ct radiant cut to a 2ct emerald. We eventually accepted the offer to get our money back for the ring and bought elsewhere. The same woman told us "we have tried to bend over backwards to accomedate your needs" while my still crooked ring sat in the box as we waited to get our money back. We also had to argue that we would not pay the 25% restocking fee after the huge mess they had caused.

  If it were possible to rate lower than one star I would. For over a month we tried to get our engagement ring at this location. We had already had a ring we previously purchased here, and we simply wanted the stone upgraded. My then boyfriend took that ring into the store early in November. Marc Samuels continued to tell my boyfriend that there "was a problem at the jewelers" when in fact they have a jewler in house. Mid November, two days before we left for my birthday trip out of state, he went into the store saying he needed something even if it wasn't our original ring to propose with explaining his engagement plans out of town. To this day we still don't know what took them so long to upgrade our main stone. What they gave him to propose with was a 5ct CZ (not even the same cut as the original stone we had) set in a prong setting that was clearly not straight. They assured him that as soon as we got back in town they would right this wrong. After multiple promises, and 5-7 trips to and from this store we still do not have what we wanted. Not only was the setting not ever done correctly, the band from the original ring we bought several months prior, somehow got bent while with the jeweler. Murad the owner was incredibly rude throughout the entire process. The woman who helped us, as I was crying over how terribly they had messed up our ring and the excitement of our engagement, told me to just delete my social media post from the ring he originally proposed with and repost our new, still crooked, ring. In her opinion noone would notice my ring going from a 5ct radiant cut to a 2ct emerald. We eventually accepted the offer to get our money back for the ring and bought elsewhere. The same woman told us "we have tried to bend over backwards to accomedate your needs" while my still crooked ring sat in the box as we waited to get our money back. We also had to argue that we would not pay the 25% restocking fee after the huge mess they had caused.