Mary Elizabeth's Bridal Reviews
Reviews
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3.1 out of 5 rating
3.1 out of 5 rating
8 Reviews
61% recommend it
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![Amberly]()
Amberly R. Sent on 04/02/2019Simply Perfect
The young lady running the store helped me find my bridesmaid dresses and helped us start the order within an hour! She helped pick out exactly what I wanted, got the fabric swatches and helped us get measurements. She was so sweet as to stay late because we drove 2 hours to go to her shop. Awesome customer service and a wonderful experience.Mary Elizabeth's Bridal's reply:
It was a pleasure working with you ladies! Looking forward to connecting with the rest of your bridal party! -
![Emily]()
Emily Sent on 11/01/2019So helpful and beautiful dress
Found my dream dress at Mary Elizabeth’s. Amy was there to help every step of the way even holding my dress and steaming for me. They also assisted my mom last minute steaming hers at no charge. Would definitely recommend Mary Elizabeth’s! -
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![Mckenzie]()
Mckenzie W. Sent on 07/16/2020Horrible customer service
My sisters wedding was June 27th and it was an elopement so we needed to find bridesmaid dresses in a pinch. On may 1st we went to Mary Elizabeth’s to try dresses on. We went back and payed in cash for the dresses on may 2nd and were GUARANTEED we’d receive them by end of may since we made sure to order ones that were in stock. After handing over the cash we were informed we’d get a text once they shipped. Once June came around and we’d gotten absolutely no update we called. That was the first time we called and when she answered I was informed she was with a customer and would call me back.. that was on a Saturday morning and I did not receive a call back. Wednesday morning came around and I called them back and was informed “they were on the last quality check before being sent out”. This was the first week of June. We tried calling several other times asking for updates and no response. After several missed calls and a wedding two weeks away we decided to get new dresses. We left messages saying how we wanted to discuss a refund and finally when I was called back they acted as if they had not listened to the voicemails and said “hey how can I help you” and then acted Shocked when I asked for a refund and said she needed to talk with the owner. Several days later she called again after I once again had to leave a voicemail and said “how can I help you” ONCE AGAIN as if she had no clue why I needed to talk. She then informed me since we signed the “contract” we would not be getting a refund even though the dresses got here the Wednesday before the wedding and still would need alterations making it almost impossible to be ready by that Saturday. My fiancé requested to talk with the owner and she had absolutely no sympathy and just kept repeating how we signed the contract and knew it was a tight timeline. We would have NEVER signed the contract if we hadn’t been told it would be there end of may. If communication had been better we could have tried making the right timeline work but there was absolutely no updates except for the “almost done being inspected” and then the Wednesday before the wedding us trying to get a refund and them informing me that they had come in. NO TEXT SAYING THEY HAD SHIPPED! I finally went and picked up the dresses last week and the slip of paper said they were delivered on the 19th that means they waited till the next week to even inform us they had gotten there and claim on the paper that they had called us to tell us they were there which is just a lie. The customer service here is terrible and the lies are just absolutely intolerable. I never write reviews but I’m honestly just so disappointed with this business that I had to say something. The three of us are now out $150 each for dresses that will just sit in our closet. They could have EASILY resold these and kept our business but instead I will tell everyone if they need a wedding dress to go to ivory and beau or bluebell over a place that treats their customers this way.Mary Elizabeth's Bridal's reply:
Hi Mckenzie! We are so sorry you feel this way. Every bridal shop across America is dealing with crunched shipping timelines due to covid-19. I am so sorry you felt misinformed, but with every person they sign the contracting stating no refunds, no exceptions. We have never missed a wedding due to shipment delays and we will not start now. -
Carrie Sent on 04/27/2022
What a nightmare!
Do NOT use this shop for your bridal needs. I wish I could give 0 stars. This shop was MORE than eager to take my money in November 2021 for a bridesmaid dress order for a wedding in May 2022. They were easy to get in contact with until they took my money.
For those of you that want the short story, after weeks and weeks of no answers to my phone calls, emails, and stating I would dispute the credit card charge, I was told my dress was finally in the mail. However, I was sent an old, used, stained, smelling of perfume dress of the wrong color. SEE PICTURES. It clearly is old, worn and violet. It arrived in a plain, plastic cover bag. There were no purchase tags on the dress. In fact, a tag from the inside was cut out; that I am betting displays the size, color, etc. or perhaps that it is a sample dress. You can see the correct, new dress the other bridesmaids received in the color cornflower for comparison. The wedding is in 3 weeks.
Here is the long story. Once the other bridesmaids received their dresses in early March (SEE PICTURE of their new dress WITH TAGS in a Mori Lee bag), I tried to call the shop to question where my dress was. It took dozens of calls and several emails from myself and the bride to get a response. They do not answer the phone nor reply to emails. Their voicemail kept saying it was full so I could not leave a message. When the bride finally got someone to answer the phone, she was told to tell me to check my email. I did and got a response from the owner, Emily, on 3/24/22 stating she would check on the status of my dress. After a week with no reply, we kept calling and emailing. Finally, I got an email reply on 4/10/22 that the dress would be arriving to her that week and she would send me tracking information. On 4/18/22, when I did not receive tracking information or any contact, I stated I would be disputing the credit card charge within 72 hours. Suddenly, within 48 hours she texts me. She stated she has been experiencing shipping delays from every company. She stated that if the dress did not arrive from Mori Lee by Friday, that she would use fabric in the store to make the exact dress to send to me. Huh? I called Mori Lee myself and the distributor stated they have fulfilled all orders to her shop and that nothing was pending. That is all they were allowed to tell me legally. It is clear that my dress was not ordered or they received it and sold it to someone else. Either way, this shop should have owned up to their mistake and shown some integrity. Instead she said she “does not want to get into an argument about charge backs,” does not refund my money, and sends me an old, used, stained dress of the wrong color. This shop should be ashamed of sending someone a dress like this hoping they will not notice as well as for all the stress they have caused myself and the bride. I now have no bridesmaid dress to wear as the wedding is 3 weeks away. -
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![Cassie]()
Cassie H. Sent on 07/26/2020A nightmare for brides!
TERRIBLE experience and TERRIBLE customer service. I would never recommend this bridal shop to anyone, but especially a bride!!!
I ordered my wedding dress back in October 2019 thinking it gave me plenty of time before my September 2020 wedding. After trying it on for the first time, it was 4 inches too short!!! That was the length a sales associate at Mary Elizabeth's told me I should order based on my measurements... little did I know, I could have gotten better advice from Google. After being extremely upset about this issue, I called the shop thinking that my dress must have been made incorrectly to be this off. I spoke with the store manager, Lindsey, who was extremely rude right off the bat, never once apologized, and just kept telling me that this issue was impossible, on top of more that I couldn't make out because she was mumbling it under her breath. Lindsey was supposed to leave a message for the owner to call me, and after 3 more weeks of not hearing anything and leaving multiple messages at the store (because they never answer their phone), I finally heard back from the owner, Emily. Who again, was never apologetic, but at least willing to help unlike the store manager.
Emily told me to ship the dress back to the store since I live out of state, and that they had another dress in my (correct) size and length ready to be shipped right back to me upon recieving the original dress. Turns out that was all "misinformation" I was given.
It took me a ton of calls, emails, sending my sister to the store in person, filing a complaint to the BBB, and threatening legal action, until I FINALLY recieved my dress (mid July) with less then 2 months until my wedding. What a nightmare for a bride!
This shop clearly does NOT value its customers and is just looking to make a quick sale. I have never seen such fake southern charm in my life. -
![Brandi]()
Brandi P. Sent on 07/24/2020Sassy, Ungrateful, and Unorganized
This is NOT the same Mary Elizabeth's Bridal as in years past. Do NOT waste your money and your sanity shopping here. If we knew that the new team there could care less about their brides, I would have never recommended that my sister try on dresses there. But alas, she found the one and we couldn't have been happier for her. Fast forward to picking up and trying on the dress. My sister lived in North Carolina and since I'm local, I picked up the dress for her. I visited, she tried it on, and something was off. The dress was so short that you could see her feet! Obviously this will not work with any sort of shoe whatsoever… You could see her feet barefoot! There was panic and she immediately contacted the store that there was something wrong with the length of this dress. We looked up how to measure a dress' length and sure enough, this dress was not the correct length. Now she was moving to Indianapolis in a couple of weeks and we needed to know what the course of action would be. Mary Elizabeth's is SLOW AS MOLASSES replying to messages. In fact, you need to leave several voicemails and e-mails, and eventually just keep calling until someone picks up in order for them to talk to you. Then they will say that this is the owner's responsibility, they will tell her that you called, and she'll get back to you. This goes on for weeks. We FINALLY got some good news that the manufacturer had another dress in her size ready to ship. They just needed the old dress back first. My sister was living in Indiana at this point and paid for shipping (some $70+, which could have been avoided had they told her before she moved) and a few days later could see that the dress had gotten back to Mary Elizabeth's. She reached out for confirmation and to get the tracking information on the new dress. They kept saying, "We're waiting on the old dress and then we'll send the new dress," when she could see that they had already received the old dress. Eventually they confirmed they got the old dress, but said nothing about sending the new dress. After a couple more weeks go by, more e-mails and calls ignored, and my sister is no longer sleeping at this point, I go to the shop in person. They were very rude saying things like, "I don't know why you're confused" and "you're making this more complicated than this needs to be." We're confused because you say that you received the old dress but can't give us the tracking information on the new dress. I've come to get the new dress. "We shipped that out already." But again, they couldn't provide the tracking information as that was "the owner's responsibility, we'll tell her you called, have a nice day." I got the owner's direct contact information. My sister called the owner and the owner told her that they had been waiting on her address. This was after I was just at the shop and they told me that the dress was already sent and my sister had provided her address countless times by now. To sum up the review of this shop: they are sassy, ungrateful, unorganized, act like they are never in the wrong, and make you feel like you are a burden instead of doing everything they can to make sure things are stress-free for the day that is supposed to be the best day of your life. After reading other reviews, we are lucky that we even received the new dress, and are glad that we never have to do business with Mary Elizabeth's again.
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