Memorable Moments, LLC Reviews
Reviews
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4.6 out of 5 rating
4.6 out of 5 rating
10 Reviews
91% recommend it
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![Melissa]()
Melissa Sent on 08/29/2019Terrible. Save yourself the Trouble. She Ruined my Wedding Day.
One star is even too much. Let me save you the trouble. This woman single-handedly ruined our wedding day. I am so regretful that I even hired a coordinator. From the get-go Rubina's main concern was payment. The one thing she did & did often was remind us of when payment was due. That's all fine & dandy, as long as she could actually deliver her job. She did not. We prepared a day of timeline. Not one thing went according to the timeline on the day of our wedding. The morning of our wedding, Rubina was nowhere to be seen. Even though we were getting ready at the hotel where our reception was, not once did Rubina come up to make sure we were on time & the day was according to plan. Because we depended on her, we told our family &bridal party to lay low & just enjoy the day which was the entire reason why we hired a coordinator in the first place.
As a result, no one kept track of time, WE DEPENDED ON THE COORDINATOR. Our entire day was off track. We missed our entire photo session with family &the bridal party. We were late to the first look by over an hour. Rubina failed to even show up at the church, even though my My husband confirmed with her the day before the wedding that we needed someone at the church so that things were well & in order. She was really against the idea & said “I’m only one person.” ??? Then why did you take on this job & charge that much? After the wedding we found out she had two additional people with her but for some reason, none of them left the hall. I still don’t understand why she didn’t show up, either to the church or a few steps up the elevator to our rooms to make sure things were in order.
What did she do? Everything we did not want. We made clear what the reception setup should be days before the wedding during our venue walk through. Rubina showed up the day of & changed everything. She moved the dance floor, despite us paying extra the day before to extend it to reach the DJ’s booth. She changed my explicit wishes to have a certain set up for the escort card table & after the hotel set it up according to my wishes, she ordered them to change it to her OWN liking.
As a result of her failure to carry out her job our entire timeline was off. We missed our photo session, we arrived 1.5 hours late to the church, cocktail hour started at 6 instead of 5, our reception was cut short by an entire hour so everything was shortened, from our grand entrance for which we paid for a dabke group to perform 30 minutes (they only performed for 15), to the dancing. The cake cutting was expedited, we didn’t even open the champagne. We paid for sparklers to go off twice, they only went off once....Everything was OFF.
Despite the craziness that went on, Rubina approached me at 9 pm telling me that her 10 hours were up & that she was heading out. I was in disbelief - anyone in their course of work stays as long as they need to in order to ensure that their work is complete. Not Rubina.
At the end of the night, I noticed our personalized champagne flutes were not with the cake cutters on the cake table. I asked hotel staff if he knew where they went. 20 minutes later he showed up with one flute that was found in the trash, & the other one that was broken into pieces. Rubina even failed to put away our special items before she left, per her contract. Even that minor job, she failed to do. When we called her the night of our wedding to let her know our flutes were found in the garbage because she failed to put them away, she yelled at us & called us "ungrateful." Ungrateful for what? I'm not sure. I paid you to do a job & fulfill your contract, & even that you did not do. This was no favor.
Hiring her was the biggest mistake of my wedding. At least if I hadn't hired her, I could have given my family the chance to keep us on track & ensure the timeline was unfolding in a timely way.
What’s so mind boggling to us is how much Rubina firmly believes that she’s done nothing wrong & that everyone else didn’t do their work. She didn’t even email the timeline to the vendors!!! Until the night before our wedding some vendors had no idea there was a timeline & emailed us to inquire about it. Not only did we waste our money, but because we depended on her, we were deprived of the opportunity to to actually keep ourselves on track. Rubina's response to all this was to shift the blame. First to the photographer, who never received the timeline before the day of the wedding, then to several other vendors including the florist.
Save yourself the trouble & hire an actual professional. Dont be at the liberty of this lady on what's supposed to be the most special day. If she couldn't handle a 300 person wedding, she should have had the decency to say that from the beginning instead of ruining our wedding day. At the very least, she could own up to her shortcomings & apologize, rather than yell at us on the night of our wedding & call us ungrateful. Honestly, I cannot believe her audacity.
