Metropolitan at The 9 Reviews

Metropolitan at The 9

Cleveland, OH

4.9 out of 5 rating, 15 reviews

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4.9 out of 5 rating

4.9

Excellent

15 reviews

Recommended by 99% of couples

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4.9 out of 5 rating
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4.9 out of 5 rating
Professionalism
5 out of 5 rating
Value
4.9 out of 5 rating
Flexibility
5 out of 5 rating

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Maya Sent on 07/08/2024

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The best decision you will EVER make - if you needed a sign to have your wedding here this is it

I cannot even begin to describe how incredible our experience was getting married at the Metropolitan at the 9’s. From start to finish, the attention to detail and care that Kennedy and the entire 9’s team provided were truly otherworldly. They went above and beyond in every sense to ensure we had the most perfect weekend imaginable! For example, during our reception I mentioned feeling a bit sleepy, and Kennedy immediately offered me a cappuccino or an espresso martini (or both!). There were a million other moments and details like these made us feel so special and taken care of—the staff were all so sweet, thoughtful, and genuinely dedicated to making sure we had the best day ever.
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I cannot even begin to describe how incredible our experience was getting married at the Metropolitan at the 9’s. From start to finish, the attention to detail and care that Kennedy and the entire 9’s team provided were truly otherworldly. They went above and beyond in every sense to ensure we had the most perfect weekend imaginable! For example, during our reception I mentioned feeling a bit sleepy, and Kennedy immediately offered me a cappuccino or an espresso martini (or both!). There were a million other moments and details like these made us feel so special and taken care of—the staff were all so sweet, thoughtful, and genuinely dedicated to making sure we had the best day ever.

To add a bit of context, my new husband and I live in Ireland, so planning a wedding with an 8-hour time difference in the States could have been a challenge. However, Kennedy and the 9’s team made the entire process so easy and seamless. You'd never know there was any time difference at all—Kennedy was always there with a fast, kind, and helpful response to all the questions we had no matter the time or day. She also coordinated and took care of all the vendor communications during the week of the wedding to ensure that everything flowed perfectly on our big day!

We seriously felt like royalty throughout the entire week. If I could give 10 stars out of 5, I would! If you're reading this and haven't chosen a venue yet, book the 9’s now—it will be the best decision you'll ever make! We had guests traveling in from all over the country, and we’re STILL hearing about how fun and amazing our wedding at the 9’s was. We had so many people say our wedding at the 9’s was the most beautiful wedding they had ever been to, and everyone couldn't stop talking about the delicious food! (The amazing food gets mentioned in every single review for a reason—it's SERIOUSLY some of the best you and your guests will ever eat).

All the staff were so kind and helpful, making our guests feel welcome and well taken care of, especially since many of them were visiting Cleveland for the first time.

I can't recommend Kennedy, the 9’s staff, and the venue itself enough. We couldn't be happier with how perfect our wedding week was, and we'll be forever grateful to the wonderful team at the 9’s. We can't wait to visit for our anniversary next year!
Moriah Sent on 10/07/2020

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Wedding 2020

The 9 met all my needs and I did not have to do anything on my wedding day

The 9 met all my needs and I did not have to do anything on my wedding day
Allison Sent on 11/08/2018

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Perfect Wedding Venue

All I can say is The Metropolitan at The 9 does hospitality right! They blew us away in every aspect of our wedding. Sierra Piazza, their special event coordinator, is so sweet and incredible to work with. Her attention to detail is amazing and made planning a wedding from the other side of the country easy. My husband and I love bourbon. Russ and David worked with us to create a custom barrel aged cocktail as our signature sip. It was so incredibly cool and one of the best cocktails I've ever had! The entire staff is fantastic. Everyone was always super helpful and accommodating, we truly felt like royalty the whole weekend.
The 9 is an amazing place...

All I can say is The Metropolitan at The 9 does hospitality right! They blew us away in every aspect of our wedding. Sierra Piazza, their special event coordinator, is so sweet and incredible to work with. Her attention to detail is amazing and made planning a wedding from the other side of the country easy. My husband and I love bourbon. Russ and David worked with us to create a custom barrel aged cocktail as our signature sip. It was so incredibly cool and one of the best cocktails I've ever had! The entire staff is fantastic. Everyone was always super helpful and accommodating, we truly felt like royalty the whole weekend.
The 9 is an amazing place for pictures! We got city-scape pictures on the rooftop, awesome vintage-esque pictures in The Vault, and some really pretty shots in the Rotunda (3 totally different vibes all without leaving the hotel!) We had our ceremony and reception in the Mint Ballroom, and in between, the cocktail hour was in The Vault while they completely transformed the Ballroom. The few of us even went up to the Azure Rooftop bar at the end of the night to keep the party going. Also, the food was incredible! Everything was great when we came in for our tasting, but what impressed me the most is that the quality was just as great the night of the wedding when they served almost 200 of us. We heard compliments from our guests all night long about EVERYTHING. (Our family and friends still bring up how awesome everything was over a month later.) Thank you all for everything. I'm so happy we had our wedding at The 9, I couldn't have dreamed up a more perfect night!

Tiffany Sent on 09/10/2018

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We recently had our wedding reception at Metropolitan at The 9. Sierra Piazza, the events manager, was incredible to work with. She was very responsive and tried her best to accommodate all of my needs / questions. We had our cocktail hour in the Vault, followed by our reception in the Mint Ballroom. We had an area reserved on the rooftop (Azure) for an after party. Everything was perfect. The food and drink options are much higher quality than similar price points in the downtown Cleveland area. Overnight valet parking was expensive, however, we did have a discounted daily rate for guests of our wedding. This space had so much character and the service was top notch.

We recently had our wedding reception at Metropolitan at The 9. Sierra Piazza, the events manager, was incredible to work with. She was very responsive and tried her best to accommodate all of my needs / questions. We had our cocktail hour in the Vault, followed by our reception in the Mint Ballroom. We had an area reserved on the rooftop (Azure) for an after party. Everything was perfect. The food and drink options are much higher quality than similar price points in the downtown Cleveland area. Overnight valet parking was expensive, however, we did have a discounted daily rate for guests of our wedding. This space had so much character and the service was top notch.

Metropolitan at The 9's reply:

Thank you Tiffany for your review! It was such a pleasure to work with you and Greg! Thank you for letting us be apart of your big day!! Congrats again and we hope to see you both soon!

-Sierra Piazza
Weddings and Social Events Manager
Katlin Sent on 05/08/2017

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The 9 for a flawless execution on your big day!

From the calls and prep going into the planning (which were many since I was planning from Chicago), to the wedding eve surprise champagne, to the day-of morning text getting us excited for the day, and finally to the prompt note after the celebration, Samantha - the planner at the 9, attention to detail goes above and beyond. Those details made me, as the Bride, feel calm and confident and confirmed that they genuinely cared about our big day!

I was also blown away by the staffs professionalism, can-do attitude, responsiveness, anticipation of needs and problem solving skills. They gave the discounted room rate...

The 9 for a flawless execution on your big day!

From the calls and prep going into the planning (which were many since I was planning from Chicago), to the wedding eve surprise champagne, to the day-of morning text getting us excited for the day, and finally to the prompt note after the celebration, Samantha - the planner at the 9, attention to detail goes above and beyond. Those details made me, as the Bride, feel calm and confident and confirmed that they genuinely cared about our big day!

I was also blown away by the staffs professionalism, can-do attitude, responsiveness, anticipation of needs and problem solving skills. They gave the discounted room rate to my guests who booked last minute, accommodated all needs, and were so easy to work with! Not to mention that the venue is: -walking distance from everything downtown - has stunning photo opportunities inside (making rain okay) - The Vault makes for a killer cocktail hour. Instead of standing awkwardly at tall tables, my guests got to check out The Vaults many rooms - Only one wedding at a time occurs, unlike some venues - Amazing food - Large Rooms - A rooftop bar, movie theater, gym and grocery store all inside
Morgan Sent on 10/12/2022

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Words cannot describe my happiness with the 9!

Metropolitan at the 9 was an outstanding wedding venue. From the venue itself, to the valet, front desk workers, bar tenders, cleaning and kitchen staff, food (thanks, Chef Jeffrey!!!) everything was absolutely wonderful. The employees were beyond nice, helpful, and congratulatory. I cant say enough good things about our coordinator Allie Hippler. My wedding literally would have fallen apart without her. My outside-hired coordinator dropped the ball all weekend but Allie, along with my other vendors, were there to pick up the slack. Allie was so upbeat all the time and answered every single one of our thousand questions before the big day and made sure the day itself went smoothly (again, despite its hiccups). Truly do not hesitate booking the 9 for your wedding!!!

Metropolitan at the 9 was an outstanding wedding venue. From the venue itself, to the valet, front desk workers, bar tenders, cleaning and kitchen staff, food (thanks, Chef Jeffrey!!!) everything was absolutely wonderful. The employees were beyond nice, helpful, and congratulatory. I cant say enough good things about our coordinator Allie Hippler. My wedding literally would have fallen apart without her. My outside-hired coordinator dropped the ball all weekend but Allie, along with my other vendors, were there to pick up the slack. Allie was so upbeat all the time and answered every single one of our thousand questions before the big day and made sure the day itself went smoothly (again, despite its hiccups). Truly do not hesitate booking the 9 for your wedding!!!
Sunny Sent on 11/22/2018

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Amazing Time!!

We had an amazing time at this hotel for our anniversary! Heather at the Haven and Desmond took really good care of us. Thank you for such a lovely experience!!

We had an amazing time at this hotel for our anniversary! Heather at the Haven and Desmond took really good care of us. Thank you for such a lovely experience!!
Alyson Sent on 11/07/2018

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Unique and Beautiful Venue Full of Character

There are so many unique spaces to incorporate into your big day, and each space looked beautiful on our wedding day. Sierra was also fantastic to work with and the 9 is super flexible, which was a big plus--it didn't feel like a wedding factory.

There are so many unique spaces to incorporate into your big day, and each space looked beautiful on our wedding day. Sierra was also fantastic to work with and the 9 is super flexible, which was a big plus--it didn't feel like a wedding factory.
Milisa Sent on 03/29/2018

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By far the best venues in Cleveland.... Not only was everything perfect for the wedding and reception but every detail was thought of for the entire weekend. My guest can not stop talking about how well they were treated by everyone at the 9. The venue is flexible and easy to work with.... I highly recommend this venue for any function... Our Wedding was beyond perfect... Thank you

By far the best venues in Cleveland.... Not only was everything perfect for the wedding and reception but every detail was thought of for the entire weekend. My guest can not stop talking about how well they were treated by everyone at the 9. The venue is flexible and easy to work with.... I highly recommend this venue for any function... Our Wedding was beyond perfect... Thank you

Metropolitan at The 9's reply:

Thank you Milisa for your review and for letting us be apart of your big day!

-Sierra Piazza
Weddings and Social Events Manager
Matt Sent on 02/20/2017

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Our stay at the 9 was great! We stayed the night before and night of our wedding. I had a king suite and it was perfect size for my groomsman and I to get ready the morning of the wedding. The staff was super helpful and always was willing to lend a hand or answer a question. The wedding coordinator went out of her way to see if we could get on the roof for our private reveal, even though it was out of season and our pictures turned out amazing! We ordered room service late after we got back from our wedding and all the food was great! I look forward to staying here again in he near future!

Our stay at the 9 was great! We stayed the night before and night of our wedding. I had a king suite and it was perfect size for my groomsman and I to get ready the morning of the wedding. The staff was super helpful and always was willing to lend a hand or answer a question. The wedding coordinator went out of her way to see if we could get on the roof for our private reveal, even though it was out of season and our pictures turned out amazing! We ordered room service late after we got back from our wedding and all the food was great! I look forward to staying here again in he near future!

Metropolitan at The 9's reply:

Thank you so much Matt for your kind words, we are happy to hear you enjoyed your stay. Congratulations on your marriage! We hope to see you again at The Metropolitan at The 9.
Elle Sent on 07/23/2016

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Booking with anyone else would be the wrong decision! Metropolitan at the 9 was the absolute best- the whole staff!! So accommodating and excited for us and willing to go above and beyond to give us what we wanted. Thomas in security will give you the best tour and have you hooked. And Emily French is a perfectionist who won't quit till your wedding vision is met. :) Could not be happier or more impressed. Love this place

Booking with anyone else would be the wrong decision! Metropolitan at the 9 was the absolute best- the whole staff!! So accommodating and excited for us and willing to go above and beyond to give us what we wanted. Thomas in security will give you the best tour and have you hooked. And Emily French is a perfectionist who won't quit till your wedding vision is met. :) Could not be happier or more impressed. Love this place
User2583071 Sent on 04/20/2016

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This venue was out-of-the park amazing. Jen Surtz was a dream to work with. She listened to everything that would make our night special and executed perfectly.
The service at the 9 was top notch. Each staff member we encountered knew me, my fiance and our families. They surprised us all with drinks and snacks throughout our day and I noticed that they served all of us first at the bar throughout the night.
The price you pay here is well worth the amount you get back in benefits.

This venue was out-of-the park amazing. Jen Surtz was a dream to work with. She listened to everything that would make our night special and executed perfectly.
The service at the 9 was top notch. Each staff member we encountered knew me, my fiance and our families. They surprised us all with drinks and snacks throughout our day and I noticed that they served all of us first at the bar throughout the night.
The price you pay here is well worth the amount you get back in benefits.
Sarah Sent on 01/18/2016

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From the very beginning of the planning process, Jennifer Surtz and the Metropolitan at the 9 staff could not have been more helpful, professional and pleasant to work with. Everything was perfect and we were especially impressed, as were our guests, by the friendliness and professionalism of the catering staff. The venue is outstanding.

From the very beginning of the planning process, Jennifer Surtz and the Metropolitan at the 9 staff could not have been more helpful, professional and pleasant to work with. Everything was perfect and we were especially impressed, as were our guests, by the friendliness and professionalism of the catering staff. The venue is outstanding.
Kelcie Sent on 11/07/2018

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Great Wedding Space in Cleveland!

We are so happy we chose our wedding to be at the Metropolitan at the 9. The venue has different options for your ceremony to be held from the rooftop to the ballroom and can do the rooftop or the vault for a fun cocktail hour. It is nice for guests to be able to stay in the same place the reception for convenience!

The staff at the 9 was so accommodating. We were a little upset when they notified us throughout our planning process that we were getting a new wedding coordinator, but Sierra really did a great job taking over and helping to make our day amazing. They did everything and more that we asked...

We are so happy we chose our wedding to be at the Metropolitan at the 9. The venue has different options for your ceremony to be held from the rooftop to the ballroom and can do the rooftop or the vault for a fun cocktail hour. It is nice for guests to be able to stay in the same place the reception for convenience!

The staff at the 9 was so accommodating. We were a little upset when they notified us throughout our planning process that we were getting a new wedding coordinator, but Sierra really did a great job taking over and helping to make our day amazing. They did everything and more that we asked the day of. From the banquet coordinators, to bellhops, to all other associates within the building we appreciated all of the help we received throughout that weekend and the staff was just great! The only planning mishap we had was that we asked for more bartenders then they had the day of.

As for the hotel in general, we had a lot of comments from guests about the poor cleaning of the rooms. Our wedding suite was not thoroughly cleaned before we arrived and the bedroom had items on the floor from the previous guests. We also found a dirty diaper under the pullout couch. For how much our wedding contributed to the hotel that weekend we were expecting a little more out of the hotel from the hospitality side of things when it came to guest rooms. This was by far the largest downfall of the hotel and for the rate that guests are paying per night they need to start focusing more on their cleanliness to keep guests happy with their stay.

Metropolitan at The 9's reply:

Thank you very much for choosing The Metropolitan at The 9 for your wedding and for taking the time to provide your feedback regarding the facilities as well as the service provided by Sierra and the rest of the team. We will certainly celebrate the achievements of these staff members and ensure that their contributions are recognized. I’d also like to thank you for providing the feedback regarding the housekeeping services. While it is always our intention to provide flawless service throughout the property, when we fall short, we want to know. Using your detailed description of the issue as a training opportunity, we will be able to ensure that isolated incidents such as this are not repeated. Feedback...
Kelly Sent on 11/17/2015

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Overall, we were VERY pleased with our reception at The 9. It is a swanky, high-end hotel downtown Cleveland that offers top of the line parties. The ballroom was gorgeous and our cocktail hour was held in their vaults. The staff worked hard to create a perfect day for us, but small things still went wrong. We were slightly disappointed that some of our appetizers came out cold, but the entrees were hot and even though some items were cold, everything tasted delicious. I would recommend this hotel for a beautiful reception spot, but it can get pricey fast! Also, make sure to be VERY specific with the staff so you get everything you want!

Overall, we were VERY pleased with our reception at The 9. It is a swanky, high-end hotel downtown Cleveland that offers top of the line parties. The ballroom was gorgeous and our cocktail hour was held in their vaults. The staff worked hard to create a perfect day for us, but small things still went wrong. We were slightly disappointed that some of our appetizers came out cold, but the entrees were hot and even though some items were cold, everything tasted delicious. I would recommend this hotel for a beautiful reception spot, but it can get pricey fast! Also, make sure to be VERY specific with the staff so you get everything you want!

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