Moments by MB Reviews

Reviews

+3 User photos

• Laura Sent on 12/10/2018
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  A Complete Joy to Work With

  Mackenzie was such a joy to work with. She was super responsive, incredibly professional, and the photos she took are GORGEOUS. I was so anxious trying to organize my family for our short vow ceremony on the beach but as soon as Mackenzie arrived, I knew we were in good hands. I'm so glad I was able to find her and I love love LOVE all of the pictures she took for us (quick turnaround, too!) and would highly recommend her work.

  Mackenzie was such a joy to work with. She was super responsive, incredibly professional, and the photos she took are GORGEOUS. I was so anxious trying to organize my family for our short vow ceremony on the beach but as soon as Mackenzie arrived, I knew we were in good hands. I'm so glad I was able to find her and I love love LOVE all of the pictures she took for us (quick turnaround, too!) and would highly recommend her work.
• Casey Sent on 07/28/2018
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  Moments by MB took our very intimate elopement and captured our stress free and relaxed day! Before the elopement she quickly responded, worked with us in our budget for our quick ceremony, and answered my many questions. Our elopment was quick and we decided that we were more interested in having pictures that our families could enjoy and feel like they were there with us on our special day and they certainly felt that way once they saw the pictures! Thank you Moments by MB for capturing our day!

  Moments by MB took our very intimate elopement and captured our stress free and relaxed day! Before the elopement she quickly responded, worked with us in our budget for our quick ceremony, and answered my many questions. Our elopment was quick and we decided that we were more interested in having pictures that our families could enjoy and feel like they were there with us on our special day and they certainly felt that way once they saw the pictures! Thank you Moments by MB for capturing our day!

  • +2 photos
• Madai Sent on 08/02/2018
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  Mackenzie was a dream to work with. Not only is she super sweet but she made sure to get every shot I wanted in a short amount of time. Everything was boom boom quick which was awesome because the June heat is no joke ! Her editing style is perfection and the film shots are a literal dream! The best part of all, her fee is unheard of for the quality work she offers! Truly a hidden gem and a pleasure to work with! I will be doing some anniversary shoots with her in the future

  Mackenzie was a dream to work with. Not only is she super sweet but she made sure to get every shot I wanted in a short amount of time. Everything was boom boom quick which was awesome because the June heat is no joke ! Her editing style is perfection and the film shots are a literal dream! The best part of all, her fee is unheard of for the quality work she offers! Truly a hidden gem and a pleasure to work with! I will be doing some anniversary shoots with her in the future
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• Brandi Sent on 07/26/2018
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  Mackenzie is great! Definitely recommend to anyone. She captured sweet moments from our wedding day just the way we hoped! Each photo tells it’s own story. We were very happy with our photographs!

  Mackenzie is great! Definitely recommend to anyone. She captured sweet moments from our wedding day just the way we hoped! Each photo tells it’s own story. We were very happy with our photographs!
• Cassea Sent on 07/26/2018
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  Mackenzie did absolutely amazing for my bridal shower! She captured every special moment. Thank you so much Moments by MB!

  Mackenzie did absolutely amazing for my bridal shower! She captured every special moment. Thank you so much Moments by MB!
• Alyshia C. Sent on 02/18/2021
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  Poor business

  I was suppose to get married April 4,2020 and the Covid pandemic forced me to reschedule my wedding. At first she wasnt willing to give me full refund then decided since it was out of my control she would unless i wanted to resign. Mind you i had already PAID IN FULL with a 25% deposit. Silly me chose to resign with a rescheduled date of April 2, 2021. Rare circumstances with our venue not being ready by our second wedding date we were forced to cancel. I requested a refund back from Mackenzie since i had already been through enough stress of rescheduling once we chose not to do it again at this moment. Mackenzie refused to give me back the full amount I paid and was only offering to keep the 50% deposit however I only paid a 25% deposit and wouldnt refund me more than 50%. As a bride it is already stressful amd she wasnt willing to be compassionate towards me. I would never recommend her to anyone. She kept half of my money and did ABSOLUTELY NO SERVICES FOR ME. No engagement photos...NOTHING!!

  I was suppose to get married April 4,2020 and the Covid pandemic forced me to reschedule my wedding. At first she wasnt willing to give me full refund then decided since it was out of my control she would unless i wanted to resign. Mind you i had already PAID IN FULL with a 25% deposit. Silly me chose to resign with a rescheduled date of April 2, 2021. Rare circumstances with our venue not being ready by our second wedding date we were forced to cancel. I requested a refund back from Mackenzie since i had already been through enough stress of rescheduling once we chose not to do it again at this moment. Mackenzie refused to give me back the full amount I paid and was only offering to keep the 50% deposit however I only paid a 25% deposit and wouldnt refund me more than 50%. As a bride it is already stressful amd she wasnt willing to be compassionate towards me. I would never recommend her to anyone. She kept half of my money and did ABSOLUTELY NO SERVICES FOR ME. No engagement photos...NOTHING!!

  Moments by MB's reply:

  Hi Alyshia,
  I would first off again like to apologize that things did not work out for you. It truly breaks my heart. I want to just again, touch on these topics that you felt were not satisfactory. When COVID hit, I had to make some changes to my business, including waiving rescheduling fees (this is to help my brides that have no control over circumstances) but I also changed my contracts for 2020 to relief deposit changing from 25% to 50%. When rescheduling a wedding, all brides are sent new contracts to reflect the new agreement with the new date stated. This is both for the bride and myself. I always encourage everyone to read all statements in a contract before signing. The contracts are specifically for situations like this. This being, if you would have wanted to cancel after the first date, you would have received back all payment minus the 25% deposit. However, after rescheduling to a 2021 date you received my updates contract with new COVID implications stated. I like many vendors, want to do everything we can to ensure you have a good experience and after talking with you I did offer services to “makeup” the deposit amount however you refused. I also did offer multiple times to chat about scheduling engagement pictures that, unfortunately, I never got a final answer from you on. With all this said, I sincerely wish you the best on your endeavors in life!