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Quality of service
1.0 out of 5 rating
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Average response time
1.0 out of 5 rating
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Professionalism
0.5 out of 5 rating
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Value
2.0 out of 5 rating
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Flexibility
1.0 out of 5 rating
It's been a year since our wedding and although we had a beautiful wedding day dealing with this venue was anything but pleasant.
The rental manager at this location made you feel that she wanted nothing to do with couples or wedding planning. Many of the emails that we sent were forwarded off to different departments with no consideration on how they answered clients. When we first decided on this location everyone was warm and friendly but after booking we didn't experience that same service. The rental assistant was nice but her manager lacked any customer service skills. It came to a point were I honestly dreaded seeing an email from the rental manger. Lucky for us she fell off the job once her assistant took over.
While wedding planning a lot of venue changes were made, without notice, which made for a difficult and stressful process. The venue underwent construction, new rules were suddenly sprung on us and limitations on venue space were added.
On our first tour we asked about having the DJ seated in the balcony since we did want to use the stage for something else and told that wouldn't be a problem. They also added that quartets play in this area and a DJ would have plenty of room but on one of our last walk thoughts we were told that this was not possible and wouldn't honor that request. We also planned to have a photo booth and a bar outside the doors in the hall and on that same visit we were told that would also not be possible due to new venue rules. With all of these last minute changes it forced us to push everything inside and cramped the space.
They also gave us a really difficult time about setup times and getting decor into the venue. Thank goodness I had a great catering company and wedding planner that stored our decor/seating for us. Speaking of vendors, if you use a catering company not from their preferred list, they make you leave another deposit. The company I used is a top rated company with 20+ years in the business.
It's been a year since our wedding and although we had a beautiful wedding day dealing with this venue was anything but pleasant.
The rental manager at this location made you feel that she wanted nothing to do with couples or wedding planning. Many of the emails that we sent were forwarded off to different departments with no consideration on how they answered clients. When we first decided on this location everyone was warm and friendly but after booking we didn't experience that same service. The rental assistant was nice but her manager lacked any customer service skills. It came to a point were I honestly dreaded seeing an email from the rental manger. Lucky for us she fell off the job once her assistant took over.
While wedding planning a lot of venue changes were made, without notice, which made for a difficult and stressful process. The venue underwent construction, new rules were suddenly sprung on us and limitations on venue space were added.
On our first tour we asked about having the DJ seated in the balcony since we did want to use the stage for something else and told that wouldn't be a problem. They also added that quartets play in this area and a DJ would have plenty of room but on one of our last walk thoughts we were told that this was not possible and wouldn't honor that request. We also planned to have a photo booth and a bar outside the doors in the hall and on that same visit we were told that would also not be possible due to new venue rules. With all of these last minute changes it forced us to push everything inside and cramped the space.
They also gave us a really difficult time about setup times and getting decor into the venue. Thank goodness I had a great catering company and wedding planner that stored our decor/seating for us. Speaking of vendors, if you use a catering company not from their preferred list, they make you leave another deposit. The company I used is a top rated company with 20+ years in the business.
