Mukogawa Fort Wright Banquet Services Reviews
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Reviews
4.6 out of 5 rating
4.6 Very good
4.6 out of 5 rating
19 Reviews
92% recommend it
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Quality of service 4.8 out of 5 rating
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Average response time 4.4 out of 5 rating
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Professionalism 4.4 out of 5 rating
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Value 4.8 out of 5 rating
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Flexibility 4.6 out of 5 rating
Awards
19
![Mukogawa Fort Wright Banquet Services 1](https://cdn0.weddingwire.com/review/6634/original/640/jpg/4114366.jpeg)
![Mukogawa Fort Wright Banquet Services 2](https://cdn0.weddingwire.com/review/4734/original/640/jpg/4114374.jpeg)
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User photos
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Weddingwire
4.6/5
19 reviews
Google
4.3/5
12 reviews
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Sarah Sent on 06/30/20245 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Beautiful Venue
We loved having our wedding here! Makenzie, the event planner at the time was so incredibly lovely to work with and gave us so much of her time to help make things go smoothly and be exactly what we wanted! They have so many spaces and services available and everyone on the staff was really nice and helpful! They worked so well with all of the other vendors we hired and made themselves available to help with anything we needed on the big day! It’s such a beautiful location and there were so many wonderful spots for photos! There was a wonderful dressing room spaces for everyone to get ready in the day of! Lots of parking which made things easy on our guests! Just overall a wonderful experience and we are really happy we chose to get married here! (Photos added are by Breana Beth Guisande)We loved having our wedding here! Makenzie, the event planner at the time was so incredibly lovely to work with and gave us so much of her time to help make things go smoothly and be exactly what we wanted! They have so many spaces and services available and everyone on the staff was really nice and helpful! They worked so well with all of the other vendors we hired and made themselves available to help with anything we needed on the big day! It’s such a beautiful location and there were so many wonderful spots for photos! There was a wonderful dressing room spaces for everyone to get ready in the day of! Lots of parking which made things easy on our guests! Just overall a wonderful experience and we are really happy we chose to get married here! (Photos added are by Breana Beth Guisande)-
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+8 photos
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Beth Sent on 10/04/20165 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
We live in the Seattle area and our son's wedding was in Spokane. Kelly was amazing! She went far and above helping my husband and me putting the rehearsal dinner together! What a beautiful setting for either a rehearsal dinner, wedding (especially the chapel) or the reception dinner! We used it as a rehearsal "Cocktail" style dinner with Heavy hors d'oeuvres (which were delicious...especially the chicken skewers)! Food was cooked to perfection and was ready right on time! Quiet, beautiful grounds and extremely accommodating and professional staff who were able to fill in a few things I forgot without missing a beat! All very necessary for negotiating what can be a stressful time. Five Stars!!!We live in the Seattle area and our son's wedding was in Spokane. Kelly was amazing! She went far and above helping my husband and me putting the rehearsal dinner together! What a beautiful setting for either a rehearsal dinner, wedding (especially the chapel) or the reception dinner! We used it as a rehearsal "Cocktail" style dinner with Heavy hors d'oeuvres (which were delicious...especially the chicken skewers)! Food was cooked to perfection and was ready right on time! Quiet, beautiful grounds and extremely accommodating and professional staff who were able to fill in a few things I forgot without missing a beat! All very necessary for negotiating what can be a stressful time. Five Stars!!!Mukogawa Fort Wright Banquet Services's reply:
Beth - it was a pleasure to work with you! Thank you so much for the kind words. You put on a wonderful party for your kids! I'm so glad you were happy with the evening!!! All the very best to you and the new Mr and Mrs! -
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User2900211 Sent on 12/08/20165 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I got married here in a chapel and I rented the dining hall which was a block away to have my reception in. The dining hall cost $800 if you purchased food that was more or equal to 800 the room rental was free. You cannot have a different caterer at this venue. The cost to rent the chapel was $500 I could have gotten married in the hall and saved $500 but the chapel was my dream. The chapel was very nice and we decorated the chapel and dining hall the day before the wedding on our rehearsal day. The food was delicious it was better than the food at my sisters wedding (she had her wedding at beacon hill event center). We took many pictures outside in a park like setting with deer wandering around in the background. They provided table covers and napkins in my color choice, chair covers were an additional cost that I didnt care to have. The room was setup the day before my wedding and I was able to go and make sure everything was where I wanted it. There was enough room for my 50 guests, buffet, dj, cake table, gift table and a dancing area. I recommend this place and would definitely use this place in the future for other purposes like reunions.
*update* they mailed me a holiday card, really like this place!I got married here in a chapel and I rented the dining hall which was a block away to have my reception in. The dining hall cost $800 if you purchased food that was more or equal to 800 the room rental was free. You cannot have a different caterer at this venue. The cost to rent the chapel was $500 I could have gotten married in the hall and saved $500 but the chapel was my dream. The chapel was very nice and we decorated the chapel and dining hall the day before the wedding on our rehearsal day. The food was delicious it was better than the food at my sisters wedding (she had her wedding at beacon hill event center). We took many pictures outside in a park like setting with deer wandering around in the background. They provided table covers and napkins in my color choice, chair covers were an additional cost that I didnt care to have. The room was setup the day before my wedding and I was able to go and make sure everything was where I wanted it. There was enough room for my 50 guests, buffet, dj, cake table, gift table and a dancing area. I recommend this place and would definitely use this place in the future for other purposes like reunions.
*update* they mailed me a holiday card, really like this place! -
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Ariel Sent on 01/07/20165 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
There is nothing I can say except that everything was absolutely perfect. The staff was so helpful and listened to everything I wanted and made everything beautiful. It was such a great price and we had the most amazing food. Everything was outstanding.There is nothing I can say except that everything was absolutely perfect. The staff was so helpful and listened to everything I wanted and made everything beautiful. It was such a great price and we had the most amazing food. Everything was outstanding. -
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Michelle Sent on 11/21/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
What a great reception venue! The staff was very helpful with my requests, and truly made my wedding reception perfect! They set up the reception tables perfectly, and the food was outstanding! After spending at least $2,000 on food, there is no charge for using the building. There is also a room available to get ready in, and allowed me access to the building to decorate as needed. The staff was very accommodating, and generally wonderful. The price for the services is hard to beat! I highly recommend!What a great reception venue! The staff was very helpful with my requests, and truly made my wedding reception perfect! They set up the reception tables perfectly, and the food was outstanding! After spending at least $2,000 on food, there is no charge for using the building. There is also a room available to get ready in, and allowed me access to the building to decorate as needed. The staff was very accommodating, and generally wonderful. The price for the services is hard to beat! I highly recommend! -
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Hazel Sent on 08/18/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
On August 1, 2015 our daughter had a beautiful wedding and reception at Mukogawa Fort Wright Institute. We were extremely pleased with Ashley, Richard, and all the staff that made our daughter’s wedding memorable. There are so many reasons why Mukogawa Fort Wright Institute excelled. The location and facility is absolutely beautiful, the arbor was perfect for the wedding ceremony with the flowers. The outdoor setup was perfect. After the wedding ceremony, the wedding reception was only a few yards away in the Commons building. The tables, bridal party table, buffet tables, etc. were beautifully set. The staff was spectacular in serving the food, drinks, etc. We had the staff select the seasonal chef choice for the hors d'oeuvres – Wow! The hors d'oeuvres were delicious! The buffet menu was absolutely outstanding! The sound system in the room and the disco ball made dancing fun and memorable. The spectacular views from the windows on one side of the room look towards the Spokane River. They even setup a room so children could watch videos during the reception if they wanted. The price for this private, beautiful, very clean facility; excellent staff, and spectacular food was incredibly affordable. In addition, we were able to bring our own soda, champagne, wine, and beer which saved a huge amount of money. Many, many thanks to the Mukogawa Fort Wright staff for a memorable and beautiful wedding experience for our family and guests. The Mukogawa staff took away a lot of stresses in organizing and managing a once in a life-time beautiful event. Again many, many thanks!! Ralph and Hazel ParkisonOn August 1, 2015 our daughter had a beautiful wedding and reception at Mukogawa Fort Wright Institute. We were extremely pleased with Ashley, Richard, and all the staff that made our daughter’s wedding memorable. There are so many reasons why Mukogawa Fort Wright Institute excelled. The location and facility is absolutely beautiful, the arbor was perfect for the wedding ceremony with the flowers. The outdoor setup was perfect. After the wedding ceremony, the wedding reception was only a few yards away in the Commons building. The tables, bridal party table, buffet tables, etc. were beautifully set. The staff was spectacular in serving the food, drinks, etc. We had the staff select the seasonal chef choice for the hors d'oeuvres – Wow! The hors d'oeuvres were delicious! The buffet menu was absolutely outstanding! The sound system in the room and the disco ball made dancing fun and memorable. The spectacular views from the windows on one side of the room look towards the Spokane River. They even setup a room so children could watch videos during the reception if they wanted. The price for this private, beautiful, very clean facility; excellent staff, and spectacular food was incredibly affordable. In addition, we were able to bring our own soda, champagne, wine, and beer which saved a huge amount of money. Many, many thanks to the Mukogawa Fort Wright staff for a memorable and beautiful wedding experience for our family and guests. The Mukogawa staff took away a lot of stresses in organizing and managing a once in a life-time beautiful event. Again many, many thanks!! Ralph and Hazel Parkison -
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Deanna Sent on 08/08/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
We were married in The Chapel in July, then had the reception in the Fosseen room. I Can't speak more highly of the team over at Mukagawa. We pick our venue out pretty early in the preparation of the wedding. The value of the catering offered and the venue fee is hard to beat. The catered food was raved about. I still want their muffin recipe...delish! (We had a brunch reception for 60) The grounds are well kept seeing as it's a school ground. I don't think there would be a ugly time of year for the venue. Many thanks to Ashley Poole and Richard Reidt. They are the mangers that worked with us and answered our many questions, made changes we needed and solved all bumps in the road. I can't say enough good things about our experience so I'll just End with Thank you for making our wedding unforgettable.We were married in The Chapel in July, then had the reception in the Fosseen room. I Can't speak more highly of the team over at Mukagawa. We pick our venue out pretty early in the preparation of the wedding. The value of the catering offered and the venue fee is hard to beat. The catered food was raved about. I still want their muffin recipe...delish! (We had a brunch reception for 60) The grounds are well kept seeing as it's a school ground. I don't think there would be a ugly time of year for the venue. Many thanks to Ashley Poole and Richard Reidt. They are the mangers that worked with us and answered our many questions, made changes we needed and solved all bumps in the road. I can't say enough good things about our experience so I'll just End with Thank you for making our wedding unforgettable. -
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Marty Sent on 07/22/20145 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
My son held his wedding here and I was responsible for the rehearsal dinner. Richard and his staff did a great job and were very flexible. On the night of the dinner, there was a large discrepancy in the number of people to eat. Richard jumped right on it, his staff set up more areas and the kitchen put out more dishes to accommodate everyone. Everyone was very courteous and professional. I really appreciate their willingness to get things done and make it a great evening. Thank you.My son held his wedding here and I was responsible for the rehearsal dinner. Richard and his staff did a great job and were very flexible. On the night of the dinner, there was a large discrepancy in the number of people to eat. Richard jumped right on it, his staff set up more areas and the kitchen put out more dishes to accommodate everyone. Everyone was very courteous and professional. I really appreciate their willingness to get things done and make it a great evening. Thank you.Mukogawa Fort Wright Banquet Services's reply:
Thank you for your review! We are so glad you were pleased with your rehearsal dinner! Thank you! -
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Melissa Sent on 07/16/20135 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
This place was amazing! Our day turned out exactly what we hoped for and better. Richard was so great and easy to work with. He stayed late on occasions to work with our schedule to meet and organize. We were so stressed on making sure we had enough food for everyone. After meeting with Richard it turned out we stressed for nothing. Richard advised us on our best options and made the planning seem to easy. I loved the history of the place and had so many picture options. A photographer's dream photo location for sure. The day of the wedding Walter was there to make sure all our needs were met. He was amazing too. The moment we walked in he made sure and had ice water delivered to us while we got ready. He set up the cake, the food, and was flexable to any last min thing that popped up. They provided all the clean up and boxing up food and left over cake to send home. It made my wedding stress free and the only thing I had to worry about was getting to my hair appt in time. I received calls for a week from all my guest who attended the wedding wanting to praise the venue and its staff. They truly impressed a lot of people that day. I truly feel that I would not have received better service had I gone anywhere else and paid 3 times the amount of money. There food was amazing and set up so nice. My DJ Christian with Complete referred me to Mukogowa. I am so happy he did. It was better than my dream Wedding.This place was amazing! Our day turned out exactly what we hoped for and better. Richard was so great and easy to work with. He stayed late on occasions to work with our schedule to meet and organize. We were so stressed on making sure we had enough food for everyone. After meeting with Richard it turned out we stressed for nothing. Richard advised us on our best options and made the planning seem to easy. I loved the history of the place and had so many picture options. A photographer's dream photo location for sure. The day of the wedding Walter was there to make sure all our needs were met. He was amazing too. The moment we walked in he made sure and had ice water delivered to us while we got ready. He set up the cake, the food, and was flexable to any last min thing that popped up. They provided all the clean up and boxing up food and left over cake to send home. It made my wedding stress free and the only thing I had to worry about was getting to my hair appt in time. I received calls for a week from all my guest who attended the wedding wanting to praise the venue and its staff. They truly impressed a lot of people that day. I truly feel that I would not have received better service had I gone anywhere else and paid 3 times the amount of money. There food was amazing and set up so nice. My DJ Christian with Complete referred me to Mukogowa. I am so happy he did. It was better than my dream Wedding. -
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User914527 Sent on 08/28/20125 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
We were super happy with Mukogawa. It was nice to have one contact person for ceremony site, reception site, and catering. Oley was wonderful at returning calls and emails and was really nice. Richard was also really helpful helping us determine our menu.
Mukogawa also provides linens (in many different colors), vases, and candles.
The food was WONDERFUL! They offer a varied menu and are willing to try to special accommodate requests. They also take care of cake cutting.
The location is beautiful, and made a great backdrop for our photos.
We got married outside at 3 pm. The sun was really beating down at that time and the trees didn't provide shade at that time. (A later ceremony might have been better.)We were super happy with Mukogawa. It was nice to have one contact person for ceremony site, reception site, and catering. Oley was wonderful at returning calls and emails and was really nice. Richard was also really helpful helping us determine our menu.
Mukogawa also provides linens (in many different colors), vases, and candles.
The food was WONDERFUL! They offer a varied menu and are willing to try to special accommodate requests. They also take care of cake cutting.
The location is beautiful, and made a great backdrop for our photos.
We got married outside at 3 pm. The sun was really beating down at that time and the trees didn't provide shade at that time. (A later ceremony might have been better.) -
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Lyndsay Sent on 09/16/20085 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
This location is gorgeous! It is like something out of a fairytale. The service was very friendly and extremely efficient. The cost was better then anywhere else.This location is gorgeous! It is like something out of a fairytale. The service was very friendly and extremely efficient. The cost was better then anywhere else. -
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Lindsey Sent on 05/03/20085 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Very inexpensive place...very cute and quant, the perfet place for a fairytale weddingVery inexpensive place...very cute and quant, the perfet place for a fairytale wedding -
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User1003523 Sent on 11/04/20124.9 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 4.5 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
M.F.W.I. was the PERFECT location for our wedding day. From a flexible and quality staff, to a beautiful/unique location where we could have our ceremony and reception on the same grounds, to very affordable prices, to delicious food, I would choose this venue and caterer every time if I had to plan my wedding over again!M.F.W.I. was the PERFECT location for our wedding day. From a flexible and quality staff, to a beautiful/unique location where we could have our ceremony and reception on the same grounds, to very affordable prices, to delicious food, I would choose this venue and caterer every time if I had to plan my wedding over again! -
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User1791894 Sent on 09/02/20144.7 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 3.5 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Despite the fact that they scheduled another wedding on our wedding day (after promises that they only schedule one per day) the venue was wonderful and the planning for the reception was amazingly easy with how flexible the venue was about everything.Despite the fact that they scheduled another wedding on our wedding day (after promises that they only schedule one per day) the venue was wonderful and the planning for the reception was amazingly easy with how flexible the venue was about everything.Mukogawa Fort Wright Banquet Services's reply:
Thank you for your review! I apologize for any confusion regarding our bookings. While we don't book two weddings in the same room on the same day, we will sometimes book two weddings in separate rooms. We appreciate your review and wish you lifelong happiness. Thank you! -
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Mersi Sent on 08/13/20194.6 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 3.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Dream Come True
Kelly with Mukogawa worked so hard to make sure our day was amazing! We booked this venue a year in advanced and so Kelly had to deal with my emails and questions for an entire year! But, she never complained and was always helpful!! The venue itself was perfect and beautiful! They set up everything and take it down (unless you have your own decorations). The food was delicious and there was plenty! The entire thing was everything we could have hoped for and more! Also, everything was such a great price, we waved thousands!! Thank you Kelly and thank you Mukogawa!Kelly with Mukogawa worked so hard to make sure our day was amazing! We booked this venue a year in advanced and so Kelly had to deal with my emails and questions for an entire year! But, she never complained and was always helpful!! The venue itself was perfect and beautiful! They set up everything and take it down (unless you have your own decorations). The food was delicious and there was plenty! The entire thing was everything we could have hoped for and more! Also, everything was such a great price, we waved thousands!! Thank you Kelly and thank you Mukogawa!Mukogawa Fort Wright Banquet Services's reply:
Mersi - thank you so much for your kind words! And we're so happy to know you have good memories to look back on for your wedding day. Have a blast taking care of each other and all the very best to you both! -
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Emma S. Sent on 04/08/20244.2 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 4.0 out of 5 rating
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Professionalism 4.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 3.0 out of 5 rating
I was the Photographer - And I loved it!
I photographed a wedding here this weekend, and absolutely LOVED the venue space! It was beautiful outside (in early April, too! So, no flowers!) and the space inside was so well lit, had really lovely single color walls, a spacious ready space, and it was very spacious! The options for where you can take photos are ENDLESS and the spaces are all well-cared for and unique! When it came to the event overall, the woman on staff was incredibly friendly to my team and I, and she was present for the entire reception. My couple had expressed some difficulties in the planning process when it came to hearing back from the venue and understanding what spaces were available with their rental or not, but I'll also note that there was supposedly some staff turnover, which may have caused those issues.
Overall, I'd recommend this venue for brides looking for an inexpensive space for a large guest list, and a love of trees!I photographed a wedding here this weekend, and absolutely LOVED the venue space! It was beautiful outside (in early April, too! So, no flowers!) and the space inside was so well lit, had really lovely single color walls, a spacious ready space, and it was very spacious! The options for where you can take photos are ENDLESS and the spaces are all well-cared for and unique! When it came to the event overall, the woman on staff was incredibly friendly to my team and I, and she was present for the entire reception. My couple had expressed some difficulties in the planning process when it came to hearing back from the venue and understanding what spaces were available with their rental or not, but I'll also note that there was supposedly some staff turnover, which may have caused those issues.
Overall, I'd recommend this venue for brides looking for an inexpensive space for a large guest list, and a love of trees!-
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+6 photos
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User1827445 Sent on 09/24/20144 out of 5 rating
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Quality of service 4.5 out of 5 rating
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Average response time 3.0 out of 5 rating
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Professionalism 3.5 out of 5 rating
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Value 4.5 out of 5 rating
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Flexibility 4.5 out of 5 rating
Despite the fact that they scheduled another wedding during ours and interrupted our family pictures for that (I was told they only schedule one wedding per day), the venue was extremely affordable and especially lovely during August. We used the Base Chapel and The Commons for our celebrations, and the staff was very helpful during preparations for the big day.The menu options were super flexible and I even gave them a special recipe to make! The food tasted amazing both for the rehearsal dinner and the reception.Despite the fact that they scheduled another wedding during ours and interrupted our family pictures for that (I was told they only schedule one wedding per day), the venue was extremely affordable and especially lovely during August. We used the Base Chapel and The Commons for our celebrations, and the staff was very helpful during preparations for the big day.The menu options were super flexible and I even gave them a special recipe to make! The food tasted amazing both for the rehearsal dinner and the reception.Mukogawa Fort Wright Banquet Services's reply:
We are sorry that the other wedding interrupted your pictures. Although we do not schedule two weddings in the same day in the same rooms, we can sometimes schedule 2 weddings in separate rooms. We have multiple banquet spaces and like to accommodate brides the best we can. We apologize for the inconvenience of that. We are so glad you chose to have your wedding day at Mukogawa and wish you eternal love! -
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User2517864 Sent on 01/25/20163.8 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 3.0 out of 5 rating
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Professionalism 2.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 4.0 out of 5 rating
Mukogawa is beautiful and very affordable for what you get it. We were very happy with the set up, price, food and location! Our wedding day was perfect and I have to give them credit for being part of it. But we were very disappointed by their service before the wedding. When I signed the contract I was told that we could decorate a day before the wedding but 2 weeks before the wedding I called to schedule the time we were gonna be there and was told the they had "changed the policies" and that it would cost as $50 PER HOUR to decorate the day before the wedding. The administrator Richard was the one who had told me I could, and when it was time to deliver the bad news he had another staff member tell me. He didn't reply to my email/calls and had his staff talk to me the whole time (when I signed the contract he had told me he was the organization, but for whatever reason he was NEVER available when we needed him). Words can't describe how upsetting it was to deal with a situation like this. Besides the HUGE miss communication everything was great. We did not like working with Richard. Very unprofessional wedding organizer.Mukogawa is beautiful and very affordable for what you get it. We were very happy with the set up, price, food and location! Our wedding day was perfect and I have to give them credit for being part of it. But we were very disappointed by their service before the wedding. When I signed the contract I was told that we could decorate a day before the wedding but 2 weeks before the wedding I called to schedule the time we were gonna be there and was told the they had "changed the policies" and that it would cost as $50 PER HOUR to decorate the day before the wedding. The administrator Richard was the one who had told me I could, and when it was time to deliver the bad news he had another staff member tell me. He didn't reply to my email/calls and had his staff talk to me the whole time (when I signed the contract he had told me he was the organization, but for whatever reason he was NEVER available when we needed him). Words can't describe how upsetting it was to deal with a situation like this. Besides the HUGE miss communication everything was great. We did not like working with Richard. Very unprofessional wedding organizer. -
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Chris E. Sent on 07/08/20231 out of 5 rating
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Quality of service 1.0 out of 5 rating
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Average response time 1.0 out of 5 rating
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Professionalism 1.0 out of 5 rating
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Value 1.0 out of 5 rating
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Flexibility 1.0 out of 5 rating
Double booked due to a mistake by mukogawa, forced to move to a lesser venue and ended up costing us more money
If I could give zero stars I would. First Mukogawa double booked the date we had chosen for our wedding, it was too late to move venues so after some discussion with the venue, it was decided to move our ceremony outside to the rose arbor. It was stated on multiple occasions that the cost would be less or at least equal to our original quote.
A couple weeks before the wedding, we met with the venue again to make sure everything was set. After doing the walk through, our event rep told us that the guest would be dancing on the grass, which had several large depressions for guest to injure themselves in. Our original venue was indoors so this was unacceptable and we stated there had to be a dance floor, which mukogawa responded with suggesting we use the rose arbor cement pad, which was rough brushed cement and too small for our wedding size. After expressing these concerns Mukogawa didn't seem to care until just before the wedding.
The week before the wedding it was revealed that items we were told would be included were not. Additional we were told we would have to cover the cost for part of the dance floor and assembly it ourselves.
On the day of the wedding, multiple items like lights, flowers, aisleway runners for my wife to walk down and people to bus our tables were not provide. Finally our reception ended early, yet none of this seemed to matter to mukogawa when it came to final cost.
Through all of this my wife and I tried to be accommodating and understanding of the situation but mukogawa was ill-equipped to handle the two weddings, so our wedding which was later was left with little support.
In the end my wife and I ended up paying more for a venue we didn't want to begin with and not getting items we were told would be set up.
If you want to have a wedding, do not pick Mukogawa for your venue as they will not stay to their word.If I could give zero stars I would. First Mukogawa double booked the date we had chosen for our wedding, it was too late to move venues so after some discussion with the venue, it was decided to move our ceremony outside to the rose arbor. It was stated on multiple occasions that the cost would be less or at least equal to our original quote.
A couple weeks before the wedding, we met with the venue again to make sure everything was set. After doing the walk through, our event rep told us that the guest would be dancing on the grass, which had several large depressions for guest to injure themselves in. Our original venue was indoors so this was unacceptable and we stated there had to be a dance floor, which mukogawa responded with suggesting we use the rose arbor cement pad, which was rough brushed cement and too small for our wedding size. After expressing these concerns Mukogawa didn't seem to care until just before the wedding.
The week before the wedding it was revealed that items we were told would be included were not. Additional we were told we would have to cover the cost for part of the dance floor and assembly it ourselves.
On the day of the wedding, multiple items like lights, flowers, aisleway runners for my wife to walk down and people to bus our tables were not provide. Finally our reception ended early, yet none of this seemed to matter to mukogawa when it came to final cost.
Through all of this my wife and I tried to be accommodating and understanding of the situation but mukogawa was ill-equipped to handle the two weddings, so our wedding which was later was left with little support.
In the end my wife and I ended up paying more for a venue we didn't want to begin with and not getting items we were told would be set up.
If you want to have a wedding, do not pick Mukogawa for your venue as they will not stay to their word. -
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