Musette Bridal Reviews
Reviews
4.5 out of 5 rating
4.5 Very good
4.5 out of 5 rating
23 Reviews
89% recommend it
-
Quality of service 4.5 out of 5 rating4.5
-
Average response time 4.5 out of 5 rating4.5
-
Professionalism 4.4 out of 5 rating4.4
-
Value 4.4 out of 5 rating4.4
-
Flexibility 4.5 out of 5 rating4.5
Awards
23
-
Joellie Sent on 06/17/20155 out of 5 rating5.0
-
Quality of service 5.0 out of 5 rating5.0
-
Average response time 5.0 out of 5 rating5.0
-
Professionalism 5.0 out of 5 rating5.0
-
Value 5.0 out of 5 rating5.0
-
Flexibility 5.0 out of 5 rating5.0
Great experience from beginning to end… I was lucky to find a beautiful, timeless wedding gown on the first day of shopping thanks to Musette’s unique selection of dresses. From the moment I first walked into the shop for my initial consultation appointment, to the moment I “said yes to the dress”, through the selection of my veil and accessories, and all the way through my fitting and alteration sessions, their service far exceeded my expectations!Great experience from beginning to end… I was lucky to find a beautiful, timeless wedding gown on the first day of shopping thanks to Musette’s unique selection of dresses. From the moment I first walked into the shop for my initial consultation appointment, to the moment I “said yes to the dress”, through the selection of my veil and accessories, and all the way through my fitting and alteration sessions, their service far exceeded my expectations! -
Quality of service
-
Gosia Sent on 05/07/20185 out of 5 rating5.0
-
Quality of service 5.0 out of 5 rating5.0
-
Average response time 5.0 out of 5 rating5.0
-
Professionalism 5.0 out of 5 rating5.0
-
Value 5.0 out of 5 rating5.0
-
Flexibility 5.0 out of 5 rating5.0
I would not be happier, bought a beautiful Berta dress that they shipped from Israel. Was was smooth!I would not be happier, bought a beautiful Berta dress that they shipped from Israel. Was was smooth! -
Quality of service
-
User2473080 Sent on 12/17/20155 out of 5 rating5.0-
Quality of service 5.0 out of 5 rating5.0
-
Average response time 5.0 out of 5 rating5.0
-
Professionalism 5.0 out of 5 rating5.0
-
Value 5.0 out of 5 rating5.0
-
Flexibility 5.0 out of 5 rating5.0
I absolutely loved my experience at Musette! It is a gorgeous space with a fantastic selection of gowns - more importantly, Milena was wonderful! She helped me find my dream dress. I went back to the store several times to try it on again and to pick the color, and each time she was so kind, patient, and willing to answer all of my questions. She even requested fabric samples from the designer for me so I could see the dress color options in person. The dress was a bit above my budget and she worked with the owner to find a more reasonable price point for me. I also loved that they offer "as-needed" alterations pricing, not just one giant flat fee.
Sadly, I ended up purchasing the dress from Nordstrom (it's an out of town wedding and we got reward points...) but I felt terrible not buying from Musette and Milena after all of their fabulous help! Finding my gown was such a fun, happy, and stress-free experience - all thanks to Milena!
Definitely go to Musette to find your gown!I absolutely loved my experience at Musette! It is a gorgeous space with a fantastic selection of gowns - more importantly, Milena was wonderful! She helped me find my dream dress. I went back to the store several times to try it on again and to pick the color, and each time she was so kind, patient, and willing to answer all of my questions. She even requested fabric samples from the designer for me so I could see the dress color options in person. The dress was a bit above my budget and she worked with the owner to find a more reasonable price point for me. I also loved that they offer "as-needed" alterations pricing, not just one giant flat fee.
Sadly, I ended up purchasing the dress from Nordstrom (it's an out of town wedding and we got reward points...) but I felt terrible not buying from Musette and Milena after all of their fabulous help! Finding my gown was such a fun, happy, and stress-free experience - all thanks to Milena!
Definitely go to Musette to find your gown! -
Quality of service
-
Melissa Sent on 10/05/20165 out of 5 rating5.0
-
Quality of service 5.0 out of 5 rating5.0
-
Average response time 5.0 out of 5 rating5.0
-
Professionalism 5.0 out of 5 rating5.0
-
Value 5.0 out of 5 rating5.0
-
Flexibility 5.0 out of 5 rating5.0
I had a great experience at Musette. Reese picked the most beautiful dress for me. It's everything I ever dreamt of and more. Lilliana did all of my alterations. She can come across a little harsh at times, but I think that's just in her nature. She did a beautiful, beautiful job on my dress. It fit like a glove on my wedding day. The only downfall was having to go into downtown Boston for fittings, but there is a small Parking Lot down the street!I had a great experience at Musette. Reese picked the most beautiful dress for me. It's everything I ever dreamt of and more. Lilliana did all of my alterations. She can come across a little harsh at times, but I think that's just in her nature. She did a beautiful, beautiful job on my dress. It fit like a glove on my wedding day. The only downfall was having to go into downtown Boston for fittings, but there is a small Parking Lot down the street! -
Quality of service
-
Katie Sent on 11/02/20165 out of 5 rating5.0
-
Quality of service 5.0 out of 5 rating5.0
-
Average response time 5.0 out of 5 rating5.0
-
Professionalism 5.0 out of 5 rating5.0
-
Value 5.0 out of 5 rating5.0
-
Flexibility 5.0 out of 5 rating5.0
I am so happy that I got my wedding dress at Musette. They have a beautiful range of great designers (middle of the line to top of the line I would say), and were SO accommodating when I wanted to do things like get additional dresses from specific designers shipped to try on, make changes to my dress after I ordered it, etc. I was beyond thrilled with the level of service and the end product - if they carry the designers you like, GO HERE FOR SURE!!I am so happy that I got my wedding dress at Musette. They have a beautiful range of great designers (middle of the line to top of the line I would say), and were SO accommodating when I wanted to do things like get additional dresses from specific designers shipped to try on, make changes to my dress after I ordered it, etc. I was beyond thrilled with the level of service and the end product - if they carry the designers you like, GO HERE FOR SURE!! -
Quality of service
-
![Courtney]()
Courtney Sent on 09/13/20165 out of 5 rating5.0-
Quality of service 5.0 out of 5 rating5.0
-
Average response time 5.0 out of 5 rating5.0
-
Professionalism 5.0 out of 5 rating5.0
-
Value 5.0 out of 5 rating5.0
-
Flexibility 5.0 out of 5 rating5.0
Musette bridal is amazing! I went to several other stores and boutiques and none compared. Their selection is wonderful and they will really work with you and your budget and not try to show you above that - unlike other places we had tried. They allowed me to come in even without an appointment the first time and try dresses because they were slow that day. I ended up getting both my dress and veil from there. I also had alterations done there which came out really unbelievably incredible considering they had a lot of work to do with taking stuff in, adding padding, sewing bra in, and hemming a challenging bottom of gown. I cannot thank them enough because I felt so beautiful and they made the process so simple and pleasant. I have sent family members there who have had a similar experience, would strongly recommend!
Courtney Grosner (formerly O’Sullivan)Musette bridal is amazing! I went to several other stores and boutiques and none compared. Their selection is wonderful and they will really work with you and your budget and not try to show you above that - unlike other places we had tried. They allowed me to come in even without an appointment the first time and try dresses because they were slow that day. I ended up getting both my dress and veil from there. I also had alterations done there which came out really unbelievably incredible considering they had a lot of work to do with taking stuff in, adding padding, sewing bra in, and hemming a challenging bottom of gown. I cannot thank them enough because I felt so beautiful and they made the process so simple and pleasant. I have sent family members there who have had a similar experience, would strongly recommend!
Courtney Grosner (formerly O’Sullivan) -
Quality of service
-
Kelsey Sent on 10/20/20165 out of 5 rating5.0
-
Quality of service 5.0 out of 5 rating5.0
-
Average response time 5.0 out of 5 rating5.0
-
Professionalism 5.0 out of 5 rating5.0
-
Value 5.0 out of 5 rating5.0
-
Flexibility 5.0 out of 5 rating5.0
I bought my dress here and had it altered at their in-house seamstress. Both women who helped me were just lovely. My dress had a deep scoop back and the seamstress helped me find a solution so that I could still wear a bra.I bought my dress here and had it altered at their in-house seamstress. Both women who helped me were just lovely. My dress had a deep scoop back and the seamstress helped me find a solution so that I could still wear a bra. -
Quality of service
-
User2333885 Sent on 09/25/20155 out of 5 rating5.0
-
Quality of service 5.0 out of 5 rating5.0
-
Average response time 5.0 out of 5 rating5.0
-
Professionalism 5.0 out of 5 rating5.0
-
Value 5.0 out of 5 rating5.0
-
Flexibility 5.0 out of 5 rating5.0
I planned a fun day dress shopping with my bridesmaids in Boston, not expecting to actually find my dress (at least not expecting to find something within my budget on Newbury Street). I had already looked in several wedding dress shops around the North Shore of MA, so I was starting to have an idea of pricing / what I wanted, by the time I had my appointment at Musette. I was so impressed with the beautiful selection of dresses at Musette and pleasantly surprised by the price range!
The ladies in the sales room were very nice & definitely have an eye for what dress style will work well on a bride-to-be. I believe it was the owner, Slawa Khoory, who pulled the dress I ended up buying. She totally understood the look I wanted in a dress & what style would look best on my body!
After purchasing the dress, I was really impressed with the A+ customer service we received from Lan in alterations. It was always a lot of fun to go in for fittings at Musette with Lan & she had great recommendations for the bustle, etc. We really appreciated her friendly expertise. The week of the wedding Lan was so accommodating, going above and beyond to schedule a final fitting time that would work within our busy week-of wedding schedule.
The entire experience with Musette was wonderful, I definitely recommend them to any Boston bride-to-be :)
I planned a fun day dress shopping with my bridesmaids in Boston, not expecting to actually find my dress (at least not expecting to find something within my budget on Newbury Street). I had already looked in several wedding dress shops around the North Shore of MA, so I was starting to have an idea of pricing / what I wanted, by the time I had my appointment at Musette. I was so impressed with the beautiful selection of dresses at Musette and pleasantly surprised by the price range!
The ladies in the sales room were very nice & definitely have an eye for what dress style will work well on a bride-to-be. I believe it was the owner, Slawa Khoory, who pulled the dress I ended up buying. She totally understood the look I wanted in a dress & what style would look best on my body!
After purchasing the dress, I was really impressed with the A+ customer service we received from Lan in alterations. It was always a lot of fun to go in for fittings at Musette with Lan & she had great recommendations for the bustle, etc. We really appreciated her friendly expertise. The week of the wedding Lan was so accommodating, going above and beyond to schedule a final fitting time that would work within our busy week-of wedding schedule.
The entire experience with Musette was wonderful, I definitely recommend them to any Boston bride-to-be :)
-
Quality of service
-
User2348768 Sent on 10/04/20155 out of 5 rating5.0-
Quality of service 5.0 out of 5 rating5.0
-
Average response time 5.0 out of 5 rating5.0
-
Professionalism 5.0 out of 5 rating5.0
-
Value 5.0 out of 5 rating5.0
-
Flexibility 5.0 out of 5 rating5.0
From choosing a dress to alterations - I Couldn't be more happy. They never rushed me. Spent tons of time and listened. I ended up with a beautiful dress after trying out 3 others. It was altered to perfection and fit like a dream. I'd do it all over Again in a second but hopefully never will ?From choosing a dress to alterations - I Couldn't be more happy. They never rushed me. Spent tons of time and listened. I ended up with a beautiful dress after trying out 3 others. It was altered to perfection and fit like a dream. I'd do it all over Again in a second but hopefully never will ? -
Quality of service
-
Maria Sent on 07/13/20155 out of 5 rating5.0
-
Quality of service 5.0 out of 5 rating5.0
-
Average response time 5.0 out of 5 rating5.0
-
Professionalism 5.0 out of 5 rating5.0
-
Value 5.0 out of 5 rating5.0
-
Flexibility 5.0 out of 5 rating5.0
Musette is the best! I found the dress of my dreams at a great price with spectacular service! Everyone I worked with was amazing, the tailor found little places to snip and tuck and fit that I never saw but made the dress fit me like a glove. Could not recommended them more!Musette is the best! I found the dress of my dreams at a great price with spectacular service! Everyone I worked with was amazing, the tailor found little places to snip and tuck and fit that I never saw but made the dress fit me like a glove. Could not recommended them more! -
Quality of service
-
Jennifer Sent on 05/23/20145 out of 5 rating5.0
-
Quality of service 5.0 out of 5 rating5.0
-
Average response time 5.0 out of 5 rating5.0
-
Professionalism 5.0 out of 5 rating5.0
-
Value 5.0 out of 5 rating5.0
-
Flexibility 5.0 out of 5 rating5.0
I got my wedding dress @ Musette Bridal & had just a wonderful experience. For my first appointment I had a dress shipped up from NYC & they could not have been more accommodating. I tried on 7 different dresses & ended up going with one that the Dress Associate picked out for me (had just arrived that day! I was the first to try it on!) All of my fittings went very smoothly & Loen was just spectacular with all of the alterations! My final fitting turned out to be quite challenging because the fabric had decided to not cooperate, but Loen came to the rescue & was so dedicated to making my dress look perfect! Value was definitely there as well. Highly recommend!I got my wedding dress @ Musette Bridal & had just a wonderful experience. For my first appointment I had a dress shipped up from NYC & they could not have been more accommodating. I tried on 7 different dresses & ended up going with one that the Dress Associate picked out for me (had just arrived that day! I was the first to try it on!) All of my fittings went very smoothly & Loen was just spectacular with all of the alterations! My final fitting turned out to be quite challenging because the fabric had decided to not cooperate, but Loen came to the rescue & was so dedicated to making my dress look perfect! Value was definitely there as well. Highly recommend! -
Quality of service
-
Lisa Sent on 07/18/20135 out of 5 rating5.0
-
Quality of service 5.0 out of 5 rating5.0
-
Average response time 5.0 out of 5 rating5.0
-
Professionalism 5.0 out of 5 rating5.0
-
Value 5.0 out of 5 rating5.0
-
Flexibility 5.0 out of 5 rating5.0
My dress was gorgeous. I had my heart set on a dress that was not available and the staff helped me find the perfect dress. The alterations came out perfect. Thank youMy dress was gorgeous. I had my heart set on a dress that was not available and the staff helped me find the perfect dress. The alterations came out perfect. Thank you -
Quality of service
-
Kristen Sent on 08/30/20135 out of 5 rating5.0
-
Quality of service 5.0 out of 5 rating5.0
-
Average response time 5.0 out of 5 rating5.0
-
Professionalism 5.0 out of 5 rating5.0
-
Value 5.0 out of 5 rating5.0
-
Flexibility 5.0 out of 5 rating5.0
Stella is the sweetest girl I have probably ever met! She is so good at what she does! She helped me find the most beautiful dress and she was not pushy at all. I absolutely love my dress and I'm so pleased that I found Musette! After trying on a ton of dresses I fell in love with the first one I tried on there!Stella is the sweetest girl I have probably ever met! She is so good at what she does! She helped me find the most beautiful dress and she was not pushy at all. I absolutely love my dress and I'm so pleased that I found Musette! After trying on a ton of dresses I fell in love with the first one I tried on there! -
Quality of service
-
Cat Sent on 01/08/20174.9 out of 5 rating4.9
-
Quality of service 5.0 out of 5 rating5.0
-
Average response time 5.0 out of 5 rating5.0
-
Professionalism 5.0 out of 5 rating5.0
-
Value 4.5 out of 5 rating4.5
-
Flexibility 5.0 out of 5 rating5.0
I went to Musette looking for a particular designer (Provonias). They were extremely solicitous and helpful; the consultant picked out lots of dresses that I wouldn't have expected to love, but did, and was very skilled at identifying the particular details of the dresses that I was responding to. I also had my alterations done at Musette and they did an EXCELLENT job in a relatively short amount of time (dress arrived around December 5... wedding was January 6!). I was really, really happy with how the dress turned out and the response at the wedding was nothing but positive. Highly recommended.I went to Musette looking for a particular designer (Provonias). They were extremely solicitous and helpful; the consultant picked out lots of dresses that I wouldn't have expected to love, but did, and was very skilled at identifying the particular details of the dresses that I was responding to. I also had my alterations done at Musette and they did an EXCELLENT job in a relatively short amount of time (dress arrived around December 5... wedding was January 6!). I was really, really happy with how the dress turned out and the response at the wedding was nothing but positive. Highly recommended. -
Quality of service
-
Clarice Sent on 10/19/20154.9 out of 5 rating4.9
-
Quality of service 5.0 out of 5 rating5.0
-
Average response time 5.0 out of 5 rating5.0
-
Professionalism 5.0 out of 5 rating5.0
-
Value 4.5 out of 5 rating4.5
-
Flexibility 5.0 out of 5 rating5.0
Mila at Musette was extremely helpful and professional and helped me find my dream dress! The Musette team let me and 2 of my bridesmaids browse all the dresses and pull as many dresses as we wanted, without being overbearing or seeming annoyed (as many consultants at other shops did). I went in for a sample sale and didn't LOVE any of the sample dresses, so at the very end of my appointment, Mila pulled a dress that she knew was still within my budget and it was absolutely PERFECT. Not once did she try to up-sell me. I received 15% off a new dress because I purchased it during the sample sale and they also guaranteed a price for alterations, which is actually much lower than I had planned for. Not only was the service great, the shop itself was clean and inviting. I had been shopping at a few other shops and this was the best experience I had. I cannot wait for the first fitting.Mila at Musette was extremely helpful and professional and helped me find my dream dress! The Musette team let me and 2 of my bridesmaids browse all the dresses and pull as many dresses as we wanted, without being overbearing or seeming annoyed (as many consultants at other shops did). I went in for a sample sale and didn't LOVE any of the sample dresses, so at the very end of my appointment, Mila pulled a dress that she knew was still within my budget and it was absolutely PERFECT. Not once did she try to up-sell me. I received 15% off a new dress because I purchased it during the sample sale and they also guaranteed a price for alterations, which is actually much lower than I had planned for. Not only was the service great, the shop itself was clean and inviting. I had been shopping at a few other shops and this was the best experience I had. I cannot wait for the first fitting. -
Quality of service
-
Lori Sent on 03/01/20144.9 out of 5 rating4.9
-
Quality of service 5.0 out of 5 rating5.0
-
Average response time 4.5 out of 5 rating4.5
-
Professionalism 5.0 out of 5 rating5.0
-
Value 5.0 out of 5 rating5.0
-
Flexibility 5.0 out of 5 rating5.0
Milena is wonderful! She helped me find The One. I described what I was looking for and my budget. She listened attentively, and did not push me to decide. When I cried, from knowing THE dress, she ran to get me a tissue. It took me a second visit to know/feel right in my now ordered dress. We hugged goodbye, and I cannot wait to go in for my first fitting!Milena is wonderful! She helped me find The One. I described what I was looking for and my budget. She listened attentively, and did not push me to decide. When I cried, from knowing THE dress, she ran to get me a tissue. It took me a second visit to know/feel right in my now ordered dress. We hugged goodbye, and I cannot wait to go in for my first fitting! -
Quality of service
-
Natalie Sent on 09/20/20174.8 out of 5 rating4.8
-
Quality of service 5.0 out of 5 rating5.0
-
Average response time 4.0 out of 5 rating4.0
-
Professionalism 5.0 out of 5 rating5.0
-
Value 5.0 out of 5 rating5.0
-
Flexibility 5.0 out of 5 rating5.0
If you are looking for a salon that is timely, accommodating, and has a range of price points, I strongly suggest you take a look at Musette. I tried on a number of options at a variety of stores, and was deciding between two. I called and asked if I could come in briefly to make my final choice and they fit me in in between appointments. When it came to alterations, they were great as well. I worked with Lily, and she helped craft the fabric in all the right changes so that it fit exactly how it should. She also helped me find the perfect hair piece!If you are looking for a salon that is timely, accommodating, and has a range of price points, I strongly suggest you take a look at Musette. I tried on a number of options at a variety of stores, and was deciding between two. I called and asked if I could come in briefly to make my final choice and they fit me in in between appointments. When it came to alterations, they were great as well. I worked with Lily, and she helped craft the fabric in all the right changes so that it fit exactly how it should. She also helped me find the perfect hair piece! -
Quality of service
-
User2201130 Sent on 06/28/20154.6 out of 5 rating4.6
-
Quality of service 5.0 out of 5 rating5.0
-
Average response time 5.0 out of 5 rating5.0
-
Professionalism 5.0 out of 5 rating5.0
-
Value 3.0 out of 5 rating3.0
-
Flexibility 5.0 out of 5 rating5.0
Everyone was amazing and so helpful to work with! Most beautiful gowns ever!Everyone was amazing and so helpful to work with! Most beautiful gowns ever! -
Quality of service
-
![Demetra]()
Demetra M. Sent on 10/02/20224.4 out of 5 rating4.4-
Quality of service 5.0 out of 5 rating5.0
-
Average response time 4.0 out of 5 rating4.0
-
Professionalism 5.0 out of 5 rating5.0
-
Value 4.0 out of 5 rating4.0
-
Flexibility 4.0 out of 5 rating4.0
Beautiful Dresses!
I had a wonderful experience at Musette. I worked with Shamin, who was amazing, knowledgable, and patient. I was a little nervous to come into such a beautiful boutique in Boston to look for a wedding dress, and was at a point in my dress search where I was feeling discouraged, and felt that I would never find the right dress for me. I think that helped open me up to new types of gowns, for I tried on a gown I never would have imagined myself in, and fell in love. I was so thrown off I had to think about it, and when I came back, Shamin was there again and helped me not only choose my dress, but a veil. Shamin was not only patient with me, she answered all of my questions, and was very knowledgeable about the dresses in the shop. I had a great experience here and would highly recommend Musette!I had a wonderful experience at Musette. I worked with Shamin, who was amazing, knowledgable, and patient. I was a little nervous to come into such a beautiful boutique in Boston to look for a wedding dress, and was at a point in my dress search where I was feeling discouraged, and felt that I would never find the right dress for me. I think that helped open me up to new types of gowns, for I tried on a gown I never would have imagined myself in, and fell in love. I was so thrown off I had to think about it, and when I came back, Shamin was there again and helped me not only choose my dress, but a veil. Shamin was not only patient with me, she answered all of my questions, and was very knowledgeable about the dresses in the shop. I had a great experience here and would highly recommend Musette! -
Quality of service
-
![Hannah]()
Hannah E. Sent on 09/29/20224.2 out of 5 rating4.2-
Quality of service 5.0 out of 5 rating5.0
-
Average response time 4.0 out of 5 rating4.0
-
Professionalism 4.0 out of 5 rating4.0
-
Value 4.0 out of 5 rating4.0
-
Flexibility 4.0 out of 5 rating4.0
Great experience
Easy to schedule and reschedule when necessary. Wide variety of dresses and prices. My dress came out gorgeous. Not punctual but otherwise easy to work with.Easy to schedule and reschedule when necessary. Wide variety of dresses and prices. My dress came out gorgeous. Not punctual but otherwise easy to work with. -
Quality of service
-
Sally Sent on 12/03/20172.1 out of 5 rating2.1
-
Quality of service 1.5 out of 5 rating1.5
-
Average response time 3.5 out of 5 rating3.5
-
Professionalism 0.5 out of 5 rating0.5
-
Value 1.5 out of 5 rating1.5
-
Flexibility 3.5 out of 5 rating3.5
If you did find a wedding gown there (which costs more than the official Vera Wang store), DO NOT do your alteration there! They are a total ripoff, and extremely unreliable.
The alteration process with Musette was a NIGHTMARE. Long story short, my seamstress Lili was awful. She pretended to be nice throughout the fitting sessions, but was extremely fake and unprofessional. My dress is low back and strapless, so it really needs to be tailored correctly. Lili said it will be done in 2-3 fitting sessions, but it ended up taking over 7 sessions. The main reason? She WOULD NOT use a tape measure, and just casually pinned the dress for rough estimates, and of course in the next fitting sessions, the dress was always either WAY TOO TIGHT or WAY TOO LOOSE (falling without any movement but a few breathings). Pure waste of time. (We did the fitting sessions twice a week so there's not much time for me to gain or lose wight.). Finally during our last session, she decided that she needs to use a tape measure to get the exact size for take-in. What a surprise, the dress fits now. Wait for another surprise--she then gave me a bill, charging an extra $300 on top of the $750. I politely refused to pay extra, as this extra charge was NEVER DISCUSSED throughout the fitting sessions. Lili the seamstress raged in anger and THREATENED ME THAT SHE WOULD UNDO THE ALTERATION IF I DON'T PAY THAT EXTRA $300.
Ladies, if you don't want to go through the extreme stress of risking your wedding gown being RUINED by them on purpose... less than 2 weeks prior to your big day, don't go there.If you did find a wedding gown there (which costs more than the official Vera Wang store), DO NOT do your alteration there! They are a total ripoff, and extremely unreliable.
The alteration process with Musette was a NIGHTMARE. Long story short, my seamstress Lili was awful. She pretended to be nice throughout the fitting sessions, but was extremely fake and unprofessional. My dress is low back and strapless, so it really needs to be tailored correctly. Lili said it will be done in 2-3 fitting sessions, but it ended up taking over 7 sessions. The main reason? She WOULD NOT use a tape measure, and just casually pinned the dress for rough estimates, and of course in the next fitting sessions, the dress was always either WAY TOO TIGHT or WAY TOO LOOSE (falling without any movement but a few breathings). Pure waste of time. (We did the fitting sessions twice a week so there's not much time for me to gain or lose wight.). Finally during our last session, she decided that she needs to use a tape measure to get the exact size for take-in. What a surprise, the dress fits now. Wait for another surprise--she then gave me a bill, charging an extra $300 on top of the $750. I politely refused to pay extra, as this extra charge was NEVER DISCUSSED throughout the fitting sessions. Lili the seamstress raged in anger and THREATENED ME THAT SHE WOULD UNDO THE ALTERATION IF I DON'T PAY THAT EXTRA $300.
Ladies, if you don't want to go through the extreme stress of risking your wedding gown being RUINED by them on purpose... less than 2 weeks prior to your big day, don't go there. -
Quality of service
-
Emily P. Sent on 06/01/20191.8 out of 5 rating1.8
-
Quality of service 1.0 out of 5 rating1.0
-
Average response time 3.0 out of 5 rating3.0
-
Professionalism 1.0 out of 5 rating1.0
-
Value 3.0 out of 5 rating3.0
-
Flexibility 1.0 out of 5 rating1.0
Stressful experience with Musette Bridal (aka "Boston Bridal Rack") which included my gown “shrinking”
I had a very stressful experience with Musette Bridal (aka "Boston Bridal Rack") which included my gown “shrinking” (which in my opinion might have been a scam). Consequentially, I would NOT recommend Musette.
I went to the store around 2 months before my wedding, and was thus limited to samples. After a nice experience, I committed to a “Pronovias Vicenta” gown for $1,200. The lace on the top of the gown came off a little but other than that, the gown was in very good shape and I was happy to purchase it. The dress was several inches too long and ~ 2 sizes too large. We had to clip it in a lot. So, I was going to have to alter the dress later.
I was told that, because the gown was a sample, it would be sent to a professional cleaning service. I had to pay for the dress in full on the day, but had to leave the dress with them for cleaning.
One month after my appointment, the dress was ready for pickup. Luckily, I wanted to try my dress back on when I came. To my disbelief, the dress was suddenly too SMALL and of VERY POOR quality! It was way too short even without wearing shoes (my toes peaked out), whereas before, the dress was way too long even with heels. Moreover, whereas the dress previously had to be clipped around my hips and waist, I could now hardly zip it up. It was so tight that it made me feel very uncomfortable. In addition, the dress was worn down. It was very dirty – grey rather than white. Many parts of the lace seemed to peel off. I got very upset. To me, it felt like I was given a completely different dress – possibly one that was no longer salable due to its poor condition. This was not the same dress I had purchased, and it definitely hadn’t been “cleaned”! I felt scammed, and if I hadn’t tried the dress back on, I think this would have been the end of the story.
I complained. The store manager told me that the dress must have “shrank” during the cleaning. According to the manager, crepe material shrinks when it is exposed to heat. However, I am not sure how even a crepe dress would shrink two full sizes. I made my discontent very clear, and was very upset. I also mentioned that I felt scammed. I was prepared to request my money back, but the manager asked me to give them a week to fix the dress. She said that the in-house seamstress would be able to take out some of the material around the hips, and would be able to press the dress to make it longer again. I was skeptical but accepted the wait.
A week later, I returned. The dress on the hanger was beautiful, white, high quality, like new. It was more beautiful and in better condition than the original sample gown. When I tried the dress on, it was again very long, and much too large. I don’t know how the dress could have transformed so much. From the first, to the second, to the third dress, I had the feeling that these were three different gowns and not the same gown. The third dress, to my satisfaction, looked like an entirely new dress to me. So, I took the dress home.
Even though I received a beautiful dress in the end, I was very stressed throughout. I was nervous, upset, sad. I even thought of moving the wedding. I then purchased a last-minute backup dress from David’s bridal which I later sent back. But, the whole process was very taxing. I still am skeptical about what I was told. I do not trust this store. I feel like I was almost scammed, but that I was able to catch it and was therefore given a “the dress shrank” cover story.
Concluding, stay away from both Musette Bridal/Boston Bridal Rack! But, if you do end up going there, be skeptical. If you purchase a sample gown, take it with you on your day of purchase. Don’t let them do “cleaning”. Don’t do your alterations with them. Don’t leave your dress out of sight. And, if something goes wrong, speak up! Don’t let yourself get bullied!
Also, Musette gave me a quote of $600 for alterations. During my wait, I made some calls to tailors. I actually found a tailor (Le Couturier) who quoted $300. And, who knows what might happen when you leave your dress with them for alterations...I had a very stressful experience with Musette Bridal (aka "Boston Bridal Rack") which included my gown “shrinking” (which in my opinion might have been a scam). Consequentially, I would NOT recommend Musette.
I went to the store around 2 months before my wedding, and was thus limited to samples. After a nice experience, I committed to a “Pronovias Vicenta” gown for $1,200. The lace on the top of the gown came off a little but other than that, the gown was in very good shape and I was happy to purchase it. The dress was several inches too long and ~ 2 sizes too large. We had to clip it in a lot. So, I was going to have to alter the dress later.
I was told that, because the gown was a sample, it would be sent to a professional cleaning service. I had to pay for the dress in full on the day, but had to leave the dress with them for cleaning.
One month after my appointment, the dress was ready for pickup. Luckily, I wanted to try my dress back on when I came. To my disbelief, the dress was suddenly too SMALL and of VERY POOR quality! It was way too short even without wearing shoes (my toes peaked out), whereas before, the dress was way too long even with heels. Moreover, whereas the dress previously had to be clipped around my hips and waist, I could now hardly zip it up. It was so tight that it made me feel very uncomfortable. In addition, the dress was worn down. It was very dirty – grey rather than white. Many parts of the lace seemed to peel off. I got very upset. To me, it felt like I was given a completely different dress – possibly one that was no longer salable due to its poor condition. This was not the same dress I had purchased, and it definitely hadn’t been “cleaned”! I felt scammed, and if I hadn’t tried the dress back on, I think this would have been the end of the story.
I complained. The store manager told me that the dress must have “shrank” during the cleaning. According to the manager, crepe material shrinks when it is exposed to heat. However, I am not sure how even a crepe dress would shrink two full sizes. I made my discontent very clear, and was very upset. I also mentioned that I felt scammed. I was prepared to request my money back, but the manager asked me to give them a week to fix the dress. She said that the in-house seamstress would be able to take out some of the material around the hips, and would be able to press the dress to make it longer again. I was skeptical but accepted the wait.
A week later, I returned. The dress on the hanger was beautiful, white, high quality, like new. It was more beautiful and in better condition than the original sample gown. When I tried the dress on, it was again very long, and much too large. I don’t know how the dress could have transformed so much. From the first, to the second, to the third dress, I had the feeling that these were three different gowns and not the same gown. The third dress, to my satisfaction, looked like an entirely new dress to me. So, I took the dress home.
Even though I received a beautiful dress in the end, I was very stressed throughout. I was nervous, upset, sad. I even thought of moving the wedding. I then purchased a last-minute backup dress from David’s bridal which I later sent back. But, the whole process was very taxing. I still am skeptical about what I was told. I do not trust this store. I feel like I was almost scammed, but that I was able to catch it and was therefore given a “the dress shrank” cover story.
Concluding, stay away from both Musette Bridal/Boston Bridal Rack! But, if you do end up going there, be skeptical. If you purchase a sample gown, take it with you on your day of purchase. Don’t let them do “cleaning”. Don’t do your alterations with them. Don’t leave your dress out of sight. And, if something goes wrong, speak up! Don’t let yourself get bullied!
Also, Musette gave me a quote of $600 for alterations. During my wait, I made some calls to tailors. I actually found a tailor (Le Couturier) who quoted $300. And, who knows what might happen when you leave your dress with them for alterations... -
Quality of service
-
Katherine L. Sent on 12/21/20211 out of 5 rating1.0
-
Quality of service 1.0 out of 5 rating1.0
-
Average response time 1.0 out of 5 rating1.0
-
Professionalism 1.0 out of 5 rating1.0
-
Value 1.0 out of 5 rating1.0
-
Flexibility 1.0 out of 5 rating1.0
Awful experience with alterations
I do not recommend getting your alterations done by Musette. I bought my wedding dress at Musette and worked with their seamstress Lily for the alterations. After each alterations appointment the dress looked worse and worse. I have never bought a wedding dress or had anything altered in the past so I naively thought it would all come together in the end. I did bring up my concerns at every appointment and Lily brushed them off. I trusted her and her process. I was shocked when at the end of an appointment Lily said the dress was done and I needed to schedule a pickup. It was a strapless dress and it was so big and baggy on me it couldn’t stay up. When I told her no way was this dress going to stay up on me she told me was going to sew in an extra hook inside the dress right then. I assumed she was making the change while I was there so I could try it on again. Once she came back with the extra hook in the dress she refused to let me try it on again saying it was fine.
The dress looked nothing like the dress I bought and I was so upset. But I found a woman online who had bought the same dress I had and I brought her photos in to show Lily how the dress was supposed to look. Lily told me this woman whose dress looked perfect had “gotten bad alterations”. My dress was short, baggy, and had gigantic cups in the bust that didn’t fit me and left the top gaping. Lily eventually lengthened the dress and took it in but refused to change out the ridiculous cups saying “it was perfect”. The end result was still pretty bad and the dress bubbled and didn’t look right. I had to spend the weekend before my wedding desperately trying (and failing) to get a new dress. I paid about $1,000 for Musette to ruin my dress. Please save yourself the stress and money and go elsewhere for any wedding dress alterations!
I do not recommend getting your alterations done by Musette. I bought my wedding dress at Musette and worked with their seamstress Lily for the alterations. After each alterations appointment the dress looked worse and worse. I have never bought a wedding dress or had anything altered in the past so I naively thought it would all come together in the end. I did bring up my concerns at every appointment and Lily brushed them off. I trusted her and her process. I was shocked when at the end of an appointment Lily said the dress was done and I needed to schedule a pickup. It was a strapless dress and it was so big and baggy on me it couldn’t stay up. When I told her no way was this dress going to stay up on me she told me was going to sew in an extra hook inside the dress right then. I assumed she was making the change while I was there so I could try it on again. Once she came back with the extra hook in the dress she refused to let me try it on again saying it was fine.
The dress looked nothing like the dress I bought and I was so upset. But I found a woman online who had bought the same dress I had and I brought her photos in to show Lily how the dress was supposed to look. Lily told me this woman whose dress looked perfect had “gotten bad alterations”. My dress was short, baggy, and had gigantic cups in the bust that didn’t fit me and left the top gaping. Lily eventually lengthened the dress and took it in but refused to change out the ridiculous cups saying “it was perfect”. The end result was still pretty bad and the dress bubbled and didn’t look right. I had to spend the weekend before my wedding desperately trying (and failing) to get a new dress. I paid about $1,000 for Musette to ruin my dress. Please save yourself the stress and money and go elsewhere for any wedding dress alterations!
-
Quality of service
Are you interested?
Send a message
Are you interested?
Send a message