Mystique Salon and Day Spa Reviews
Reviews
4.9 out of 5 rating
4.9 out of 5 rating
9 Reviews
97% recommend it
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![Morgan]()
Morgan Sent on 10/10/2019Best experience
We loved our hair and make-up artist Nicole! She did an amazing job with my makeup and hair as well as my fiances and flower-girls hair! ten out of ten would recommend especially since they can come out to the venue. -
User1917407 Sent on 11/11/2014I have been going to Mystique since I was in high school and have always gone to them for all my school dances (ring dance, prom, etc.) so of course I was going to book them for my wedding. Amanda took on my bridal party of 6 by herself and did an amazing job as usual! We had a trial run and Amanda found a way to make the style I chose even better the day of. It was perfect and I loved it! She took her time with all of my girls to make sure every detail was perfect and made my day less stressful. We were finished ahead of time and my hair lasted throughout the whole night. I would absolutely recommend Mystique for your upcoming wedding they are the best! :) -
User2439814 Sent on 11/23/2015I wasn’t that impressed with Mystique for my wedding. I had 3 expectations going in to the bridal trial – I wanted to wear my hair half up, I wanted airbrush, & I wanted fake lashes. They said airbrush and lashes were part of the makeup package. So during the hair & makeup trial, the hairstylist (who was super fun), spent most of the time curling my hair. She ran over her time limit, so the makeup stylist was rushing her. She put a really cute quick braid at the front and took it out. LOVED it. Since there was so little time, Amy said she was just going to lock in my eyes. She quickly threw together a look I liked. I asked for more black eyeliner, and she said the white would look better and open up my eyes. I didn’t get the airbrush, I didn’t get the lashes - the main reason I came in. Had I been going to a bridal shoot with my photographer like some girls do after their hair & makeup trial, I would have been ticked. All I had was eye shadow and some loose curls. I was debating whether I wanted to come back in for my wedding, but everyone convinced me the airbrush would make it all worth it. For my wedding makeup, I loved the airbrush look. I didn’t get the fake lashes though because Amy thought I had enough lashes with mascara. I really wanted the lashes. I again asked for black eyeliner and was told to go with the white. I was annoyed because I had just paid all this money to get my makeup done, and I had to fix it myself with my own makeup to make it how I wanted. I didn't even wear my hair down - Amanda pushed me to wear it up since it was raining and might frizz. That' s my fault for not sticking with what I really wanted. She threw together a quick updo, and it was cute, but nothing like my hair trial. I feel like I wasted a lot of money at the trial, and with the makeup. Amy didn’t really listen to what I wanted. I feel like I could go somewhere else and get a lot more for what I paid for.Mystique Salon and Day Spa's reply:
First, thank you for taking the time to write a review and give us honest feedback of your experience with us. I am deeply sorry you were not a 100% satisfied with our services. I would like to address a few issue with you so you will understand our side. Your bridal trial with us was a bit rushed due to time and I am sorry for that, but the make up trial is a sample of our work that is why the price is discounted. If brides want to get photographs done after their trial we do have a Photo Package, and that includes a completed look. As far as you not getting black liner inside your water line vs white....I try to give my professional opinion of what I know works better in pictures. However, I do wish you have conveyed to me better that you really wanted that on your wedding day. We as professionals want a look that will be beautiful, but we also want the bride to be happy and comfortable with the look. I am sorry that our opinions did not match your wishes. As far as the updo, I am sorry we did not leave your hair down. The rain did change some things and we did feel that you would get the most wear out of your hair up. Again, we are greatly sorry that we did not give you what you really wanted for your day. We are in hopes that your wedding was beautiful and we do appreciate your choosing Mystique. We will use your feedback to make changes so we do not have this same experience again. Many apologies, Amy Brox
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