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Naperville Trolley & Tours Reviews

Naperville Trolley & Tours

Naperville Trolley & Tours

Naperville, IL
4.9 out of 5 rating, 24 reviews
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Reviews

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4.9 out of 5 rating
4.9 out of 5 rating
24 reviews
98% recommend it
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Awards

24
WeddingWire Couples' Choice Awards 2016 Winner
WeddingWire Couples' Choice Awards 2014 Winner
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    Moira Sent on 05/08/2020
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    Great way to travel on your wedding day!

    We had so much fun traveling on a Naperville Trolley for our wedding! We had a very large bridal party, and everyone was able to fit with room left over. The trolley driver was very kind and drove us around to the many stops we had between our ceremony and reception for pictures. We were able to play music off of my phone and bring a cooler on. Our bridal party loved it, and some of the most fun moments from the wedding day were on the trolley! The trolley itself was clean, spacious, and decorated with adorable “Just Married” signs. We would highly recommend them!
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    Nikki Sent on 05/24/2019
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    Thank God for Trolley Tom

    Absolutely wonderful. Made the whole day that much easier. And Trolley Tom? The wedding party still hasn’t stopped talking about how fantastic that man was. He made everything run so smooth and kept everyone energized and excited for whatever came next, even in the rain! We were beyond honored to have him be apart of our day.
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    Helen Sent on 07/08/2016
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    We are so glad we booked with Naperville Trolley for our wedding! Annette who responded to all my emails was so friendly and helpful. She was very sweet! She was always quick about responding to any questions. The trolley was so pretty on the day. It was exactly what I wanted! They even had "Getting to the church on time" and "Just married" signs. It was perfect. We had a great time, and Captain Sully was so funny! He was a really good sport and genuinely seemed to like what he does. After our wedding, we received a thank you note from them, which I thought was a lovely touch. I definitely recommend Naperville Trolley :)
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    Elizabeth Sent on 08/14/2015
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    We booked with Naperville Trolley far in advance for our summer wedding to ensure we could get a large enough trolley. Annette was such a pleasure to work with throughout the booking process, even working with our timeline to assign the correct number of hours to our driver. As our wedding approached, Naperville Trolley acquired a new trolley with air conditioning, and Annette assigned the trolley to us for our hot, July wedding day at no additional charge! She was also extremely thorough, with a phone call a few days before the wedding to go over the wedding day timeline, as well as to check on any additional needs. She was familiar with our picture location at the Arboretum and was able to make suggestions as to where we could drive and where the trolley could not go. She potentially saved the day by letting us know that the trolley could not go to some photo locations so I could coordinate with my photographer beforehand! She followed up with an email to confirm all wedding day details and introduced us to our driver, Harry. On our wedding day, Harry was on-time and ready to go. He even had a special song ready to go on the trolley for our trip to the church! He let one of my bridesmaids DJ the rest of the music with a playlist she had created on her iPhone. Harry was friendly, professional, and helpful throughout our entire trip, especially through the Arboretum! He expertly navigated the narrow Arboretum roads, finding great places to stop and wait for us to get on and off the trolley. He worked with my photographer to get us to the correct locations for photos, and he even hopped off the trolley with umbrellas when we were caught in a spontaneous rain shower! After our wedding, we received a thank you note/congratulatory note from both our driver Harry and Annette!
  • User2233122 Sent on 07/19/2015
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    This company provides fabulous customer service and BEAUTIFUL trolleys! We used them for our wedding day transportation for the bridal party. The driver, Trolley Tom, was the most generous man. He asked us if we had any special requests for music, and was able to connect our phones to play specific music playlists. He also greeted me (the bride) outside of the church before walking in with my father, handed me breath mints and a water, and wished me luck. Such a great experience and highly recommended for your next event!
  • User2170032 Sent on 06/08/2015
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    Annette was so great to work with! We enjoyed the entire process! She went above and beyond what she was expected to do! She even helped out with our picture locations! She was definitely one of our favorite people to work with through out the entire process! Our driver the day of was great as well! Would definitely recommend to anyone!
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    Doug A. Sent on 06/03/2015
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    Annette was very responsive with all of our questions up to our big day! She was very helpful and flexible with accommodating our needs. Sully (our driver) was amazing! You can tell he and Annette truly enjoy the work they do and they both had a very positive impact on our wedding day. Everyone in our group had a blast!
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    Kelly Sent on 03/01/2013
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    Amazing customer service!!!! Guests are still talking about how much fun they had on the ride home.
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    Lori Sent on 01/18/2013
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    We had a large time gap between our wedding and reception and decided to get a trolley for some fun. And what fun we had! Our driver was a great guy and took us wherever we wanted to go. The trolley was large and clean and had an iPod dock, so we brought our own music. We also brought our own coolers for some refreshments. I would definitely recommend Naperville Trolley!
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    Lauren Sent on 05/14/2012
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    Naperville Trolley is a family owned business and it shows! I had the pleasure with working with Annette, the trolley chick the entire time, and she was absolutely wonderful. I forgot to send in my final payment, and it wasn't a big deal. I ended up sending it in a couple weeks later. I had originally ordered the 22 passenger, and Annette, offered the 32 passenger because of the size of the wedding party and all the bags and coolers for FREE! SHe upgraded us with no charge. She was so wonderful to work with and followed the itinerary perfectly!! Thank you so much Annette.

    Also, my flower girl was completely against cooperating in church, so Annette took her for a ride on the trolley during the service. Thank you, that was so nice of you!!

    Everything was perfect!!
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    Jessica Sent on 04/17/2012
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    We had a trolley take us and our bridal party around for pictures after our wedding ceremony and it was great! The trolley had lots of seating, we were able to have food/beverages with us, there were cute wedding decorations, and the whole experience was lots of fun. Our driver was really nice, and he did a great job driving around Chicago. To top it off, we even received a free upgrade to a newer and more spacious trolley. We were glad to have gone with Naperville Trolley Company.
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    Molly Sent on 09/20/2011
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    We used Naperville Trolley for our August 2011 wedding and they were excellent to work with. Our Trolley Driver, Annette, was so much fun! Our bridal party had a blast!!! The white wedding trolley looked so cute in all of our pictures with the “Just Married” and “Going to the Chapel” signs. The whole trolley company was great to work with. We had an awesome experience.
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    Heidi Sent on 07/22/2011
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    Naperville Trolley is the only way to travel for your wedding! We had such a fabulous time on the trolley before and after the wedding. On the way there with the bridesmaids we started singing "Going to the Chapel" and before we knew it our driver, Carol, turned on the song so we could sing with it. The trolley showed up right on time, and it was so nice not to have to worry about getting to and from the wedding. It was so nice to be on the trolley with our wedding party and have the time of our life!
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    Becky Sent on 07/08/2011
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    With 3 weeks to go during the busy wedding season we decided to go with a trolly instead of a limo. Like the poster below said who wants to squeeze into a limo when you can have the space of a trolly for pretty much the same price. Luckily these guys had one left and it fit our budget. They were very responsive and returned emails within hours after being sent. Our drive Fred was extremely friendly and willing to work with us with different picture locations. Out of all the vendors on our big day this was the easiest and least stress full to deal with. They showed up on time at all locations and it was a hit with all of our guests and wedding party. You cannot go wrong with these guys!
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    Jessica Sent on 10/15/2010
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    Annette and Don were fantastic in getting us all set for the transportation after the wedding ceremony. Harry, our driver, was fantastic and fun!! DING! DING! We got to all of our destinations in a timely manner, and in great STYLE!

    Our entire wedding party had a good time during the ride, we had plenty of room for people, coolers and snacks. One thing to remember ladies - is getting on and off the trolley is WAAAAAY EASIER than the awkwardness of getting in and out of a traditional limo. No seat-seat scooting and being smushed and hoping your dress doesn't get stepped on!

    The trolley makes for cute photo ops for the bride, groom and wedding party too!

    Thank you Naperville Trolley for making our wedding day transportation fun and classy!


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    Jessica Sent on 10/03/2016
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    We worked with Annette from Naperville Trolley and Tours for our September wedding. She was great and very responsive. I am so happy with my decision to hire a trolley for my wedding party transportation needs at the Morton Arboretum. It was such a great and unique touch to the day. Captain Sully was our driver and he was great to work with. He showed up early at our hotel and was very patient with us as we rode around the Morton Arboretum for wedding party pictures. We even returned from our honeymoon with a thank you card from him and Annette. We would definitely recommend Naperville Trolley and Tours!
  • User1430613 Sent on 11/10/2013
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    Very nice and responsive! Great company!
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    Ashley Sent on 08/26/2013
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    Naperville Trolley & Tours was AWESOME for my August 3rd wedding. Annette was easy to work with while planning out the logistics. We got the blue trolley and it was perfect for my wedding party. The Just Married signs were very cute and the inside of the trolley was very nice and comfortable. Our driver Fred was great as well. Very accommodating to our needs the day of the wedding. I would highly recommend Naperville Trolley & Tours for your wedding, trust me, they are exactly who you want.
  • Lisa
    Lisa Sent on 11/15/2011
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    If you are in the Naperville Area you should use Naperville Trolley! They really add a lot to the fun of the day! It is very easy to get on and off the trolley with a wedding dress, which I found a huge help. You can also enjoy the company of everyone, not just those sitting next to you. They are so fun to work with and will go anywhere and everywhere you want them to, to make your day special. You can also take food and drink onto the Trolleys and they decorate for you!
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    Amy O. Sent on 10/16/2018
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    Fun & Professional

    On time. Driver was very friendly. You can bring a cooler and your own music. Trolley was beautiful--we had the red one.
  • User1267972 Sent on 08/01/2013
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    Our wedding party had a blast riding around town in a Naperville Trolley! It was much more spacious and easier to get into than a limo. We had the white wedding trolley, which was air conditioned and had plenty of room for 16 people plus a cooler :) The company was great to work with, let us bring our own drinks, music, and hang our own sign on the side of the trolley. We got some fun pictures too!
  • User2163034 Sent on 06/04/2015
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    We loved using Naperville Trolley and couldn't be happier we did. We had a large bridal party and wanted the ability for the bride and groom travel with their entire group. We looked at party buses to accommodate this large crowd (34) but realized even though their prices were better, we loved the idea of the group being able to travel with each other with out the obstruction of the high seats in a party bus. The trolley was adorable and since we lucked out with such good weather it made it all that much more fun. We purchased the 3 hour package and with pictures at the church and more to be taken at the reception venue, the trolley was really only used for 45 minutes...just not enough time to really drive around. With that said we would recommend Naperville Trolley.
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    Emily Sent on 07/11/2012
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    We booked the Naperville trolley because our bridal party had 14 people in it. It would have been a tight fit into any limo and since we were in Naperville, the trolley was a good fit for us! The trolley was ready waiting for us after the ceremony. It took us around Downtown Naperville for pictures on the Riverwalk which was great because parking is a nightmare down there. It was great to have everyone all together. We got some great trolley pictures. We were able to listen to music on the trolley which made the ride a lot of fun! Also you can drink on the trolley. Our driver was Sully and he was awesome! He had about 6 different hats he wore during the drive. One of them was a top hat with a bride and groom on it. He was so nice and flexible. Everybody had a wonderful time on the trolley. It made picture taking between the ceremony and reception so much fun!
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    Becky Sent on 08/10/2013
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    I loved our trolley. Trolleys don't come cheap, especially for weddings, but Naperville Trolley & Tours were able to fit into my budget and was great to work with. They were on time and willing to help with any last minute things. The driver knew directions and got me to the church on time! I would absolutely use them again if I needed a trolley!
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