Nikki's Glitz And Glam Bridal Boutique Reviews
Nikki's Glitz And Glam Bridal Boutique
Palm Harbor, FL4.6 out of 5 rating, 34 reviews
4.6
34 reviews
Reviews
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4.6 out of 5 rating
4.6 Very good
4.6 out of 5 rating
34 reviews
93% recommend it
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Quality of service 4.6 out of 5 rating
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Average response time 4.6 out of 5 rating
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Professionalism 4.6 out of 5 rating
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Value 4.6 out of 5 rating
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Flexibility 4.7 out of 5 rating
+32
User photos
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Paige E. Sent on 06/25/20245 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
The Best Experience!!!
This was my first and last boutique I shopped at!! I worked with Rachel and she was so sweet and attentive to all my dress needs!! I felt super comfortable and truly cared for through my entire experience at Nikki’s! Thank you to Rachel and all the amazing employees who made my special day even better!This was my first and last boutique I shopped at!! I worked with Rachel and she was so sweet and attentive to all my dress needs!! I felt super comfortable and truly cared for through my entire experience at Nikki’s! Thank you to Rachel and all the amazing employees who made my special day even better! -
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Emma H. Sent on 06/25/20245 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Best bridal experience!
Thank you so much Nikki’s for making my bridal gown shopping experience so amazing! I’m so excited for my wedding now that I have found my dress !! Everyone was so sweet and helpful during my appointment !Thank you so much Nikki’s for making my bridal gown shopping experience so amazing! I’m so excited for my wedding now that I have found my dress !! Everyone was so sweet and helpful during my appointment ! -
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Ayanna S. Sent on 06/25/20245 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Beautiful Bridal Moment
I loved my experience as a Nikki's Bride. I felt so special and my consultant made me so comfortable. I felt so beautiful and the options were endless. I was almost worried I wouldn't be able to choose. But my consultant told me that of course there are lots of beautiful dresses but only one dress that made me feel like my best self. They really help you find not only your dream dress but your bridal style as well. I highly recommend booking an appointment at Nikki's you won't regret it !I loved my experience as a Nikki's Bride. I felt so special and my consultant made me so comfortable. I felt so beautiful and the options were endless. I was almost worried I wouldn't be able to choose. But my consultant told me that of course there are lots of beautiful dresses but only one dress that made me feel like my best self. They really help you find not only your dream dress but your bridal style as well. I highly recommend booking an appointment at Nikki's you won't regret it ! -
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Rachel S. Sent on 06/24/20245 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Amazing selection and service !
After shopping at multiple bridal shops in the area I finally said yes at Nikki’s. The staff and selection of dresses were amazing and far exceeded my expectations. I wish I would have shopped here first but I’m glad I found my dream dress !After shopping at multiple bridal shops in the area I finally said yes at Nikki’s. The staff and selection of dresses were amazing and far exceeded my expectations. I wish I would have shopped here first but I’m glad I found my dream dress ! -
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Connie M. Sent on 12/14/20205 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Hailey is amazing!
I went to the Nikki's at Wiregrass Mall. Hailey was my consultant and she was just the best. She listened when I described what I was looking for and put me in the most beautiful dresses. Hailey was extremely knowledgeable, professional, and so much fun to work with! She really made this process relaxing, comfortable and fun. Thanks to Hailey, I found my dream dress! She even opened the store on a day the store was closed so I could come back with a small entourage and say yes to the dress! Thank you Hailey!I went to the Nikki's at Wiregrass Mall. Hailey was my consultant and she was just the best. She listened when I described what I was looking for and put me in the most beautiful dresses. Hailey was extremely knowledgeable, professional, and so much fun to work with! She really made this process relaxing, comfortable and fun. Thanks to Hailey, I found my dream dress! She even opened the store on a day the store was closed so I could come back with a small entourage and say yes to the dress! Thank you Hailey! -
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Sabine B. Sent on 05/17/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Perfection
I went to the Wesley Chapel location. I was 15 min early and the consultant, a male, was very friendly and accommodating . He asked me what I liked and didn’t like. He pulled gowns that I liked and some that he thought I would like. I tried on 4 gowns. I loved all of them. Then he put me in gown 5. Oh boy, it was stunning and I thought this was it. He asked if he could put me in one more gown. It fit like a glove. But I didn’t love everything about it. He then told me that I could combine what loved about gown 5 with gown 6. He also called the designer to make sure it was possible with this gown. The designer was more than happy to make a custom dress for me. The entire experience was fantastic. This was the 4th shop I had gone to. I’m so glad a friend of mine recommended this place to me. He allowed my friend to take pictures and video. I wish I could remember hi name. I’m still on a high from finding my dream gown.I went to the Wesley Chapel location. I was 15 min early and the consultant, a male, was very friendly and accommodating . He asked me what I liked and didn’t like. He pulled gowns that I liked and some that he thought I would like. I tried on 4 gowns. I loved all of them. Then he put me in gown 5. Oh boy, it was stunning and I thought this was it. He asked if he could put me in one more gown. It fit like a glove. But I didn’t love everything about it. He then told me that I could combine what loved about gown 5 with gown 6. He also called the designer to make sure it was possible with this gown. The designer was more than happy to make a custom dress for me. The entire experience was fantastic. This was the 4th shop I had gone to. I’m so glad a friend of mine recommended this place to me. He allowed my friend to take pictures and video. I wish I could remember hi name. I’m still on a high from finding my dream gown. -
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Tikiera R. Sent on 11/04/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I had the best experience!
The staff was so helpful and nice. This was the first and last place I went to shop for my wedding dress. My consultant made me feel comfortable and really took the time to listen to what I loved/ wanted in a dress. It only took four dresses until I found the one. I am extremely grateful!The staff was so helpful and nice. This was the first and last place I went to shop for my wedding dress. My consultant made me feel comfortable and really took the time to listen to what I loved/ wanted in a dress. It only took four dresses until I found the one. I am extremely grateful! -
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Ashlee Sent on 08/06/20205 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Wedding 2020
Love love love my dress from Nicki's! They have a beautiful selection of dresses. Their staff waa great to work with, very friendly and patient 😊Love love love my dress from Nicki's! They have a beautiful selection of dresses. Their staff waa great to work with, very friendly and patient 😊 -
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Tanya Sent on 11/25/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Great selection beautiful dresses
I got my dress, veil and bridesmaid dress for Nikkis. They had a great selection of dresses and I was able to find my dream dress! My dress came in quickly and got perfectly with only minor alterations needed. They have a great selection of bridesmaid and mother of the bride dresses as well. I always had a great experience when I was there. I would recommend Nikkis for your wedding!I got my dress, veil and bridesmaid dress for Nikkis. They had a great selection of dresses and I was able to find my dream dress! My dress came in quickly and got perfectly with only minor alterations needed. They have a great selection of bridesmaid and mother of the bride dresses as well. I always had a great experience when I was there. I would recommend Nikkis for your wedding!-
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+3 photos
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Quality of service
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Lindsey Sent on 12/04/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Great selection
I am a plus sized bride and they were so wonderful and accommodating. My dress was absolutely gorgeous for my wedding day. It was actually the first one that was picked for me to try one!I am a plus sized bride and they were so wonderful and accommodating. My dress was absolutely gorgeous for my wedding day. It was actually the first one that was picked for me to try one!-
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+2 photos
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Cortney Sent on 03/18/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Great Experience
Nikki's was my first and only stop when dress shopping. I fell in love with my dress and ordered it the same day. The staff was SO helpful and just made me feel beautiful. My dress was initially supposed to come in in November and Nikki's staying in touch with me - calling me to let me know it had been delayed but not to worry. I just picked up my dress a week ago and it is just as perfect as I remember it! The girls did a great job measuring me because it fits almost perfectly - even though I was worried about the size when we ordered it I trusted them. We have since gone back to Nikki's for both the bridesmaid dresses and the tuxedos. When I walk in the store they greet me by name and immediately know who I am - which is a wonderful feeling. So far extremely pleased with my experience at Nikki's.Nikki's was my first and only stop when dress shopping. I fell in love with my dress and ordered it the same day. The staff was SO helpful and just made me feel beautiful. My dress was initially supposed to come in in November and Nikki's staying in touch with me - calling me to let me know it had been delayed but not to worry. I just picked up my dress a week ago and it is just as perfect as I remember it! The girls did a great job measuring me because it fits almost perfectly - even though I was worried about the size when we ordered it I trusted them. We have since gone back to Nikki's for both the bridesmaid dresses and the tuxedos. When I walk in the store they greet me by name and immediately know who I am - which is a wonderful feeling. So far extremely pleased with my experience at Nikki's. -
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Angel W. Sent on 10/05/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
5 Stars all the way!
I bought my gorgeous wedding gown at Nikki’s with the help of my kind, no pressure sales consultant Cheryl. I had been to five other dress shops including the famous Bridals by Lori in Atlanta and I had purchased a one of a kind dress in Colorado. I did not find the perfect dress though until I went to Nikki’s! I have a strange body type as I am under 5 foot and extremely chesty. Cheryl was able to help me select the right style to flatter and elongate my figure. Then Kathy in alterations did an amazing job making the dress fit me to a tee! She even made custom sleeves for me in a short time frame! I highly recommend this team! My friends could not stop talking about how much they loved my dress and my strong handsome husband was blown away!I bought my gorgeous wedding gown at Nikki’s with the help of my kind, no pressure sales consultant Cheryl. I had been to five other dress shops including the famous Bridals by Lori in Atlanta and I had purchased a one of a kind dress in Colorado. I did not find the perfect dress though until I went to Nikki’s! I have a strange body type as I am under 5 foot and extremely chesty. Cheryl was able to help me select the right style to flatter and elongate my figure. Then Kathy in alterations did an amazing job making the dress fit me to a tee! She even made custom sleeves for me in a short time frame! I highly recommend this team! My friends could not stop talking about how much they loved my dress and my strong handsome husband was blown away! -
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Kristyn Sent on 04/17/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I felt beautiful
They picked a dress for me to try that I wasn’t expecting to love. Man was I wrong! I bought that dress and felt stunning!! Thanks Nikki’sThey picked a dress for me to try that I wasn’t expecting to love. Man was I wrong! I bought that dress and felt stunning!! Thanks Nikki’s -
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Mya Sent on 04/11/20185 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I had booked my appointment with Nicki herself at a bridal expo that I had went to. When I went there the bridal consultant Cheryl at first had told me that they may not have anything in my budget which was $500 and I was really upset but my family encouraged me to stay and try on dresses anyways. Cheryl said that she would do everything she could to help me find the dress that would fit my body type perfectly. I am plus size and was worried about looking like a cupcake or a busted can of bisquits. She was absolutly amazing! I actually ended up finding my dream dress and my dad ended up surprising me and buying it for me. She was not pushy and she was so encouraging and to be honest if it wasn't for her I probably would have gone to a different place. Cheryl is amazing at her job!I had booked my appointment with Nicki herself at a bridal expo that I had went to. When I went there the bridal consultant Cheryl at first had told me that they may not have anything in my budget which was $500 and I was really upset but my family encouraged me to stay and try on dresses anyways. Cheryl said that she would do everything she could to help me find the dress that would fit my body type perfectly. I am plus size and was worried about looking like a cupcake or a busted can of bisquits. She was absolutly amazing! I actually ended up finding my dream dress and my dad ended up surprising me and buying it for me. She was not pushy and she was so encouraging and to be honest if it wasn't for her I probably would have gone to a different place. Cheryl is amazing at her job! -
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Erica Sent on 12/31/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I said yes to the best dress ever!
My dress was everything I wanted and needed (after trying on so many)! Simply beautiful with the help of Sheryl! Thank you Nikki’s for having the dress of my dreams!My dress was everything I wanted and needed (after trying on so many)! Simply beautiful with the help of Sheryl! Thank you Nikki’s for having the dress of my dreams! -
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Jenna Sent on 11/21/20175 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Nikkis Glitz and Glam Boutique was my first and last destination for my wedding dress. I’m a plus size bride (standard dress size 12-14) and was really nervous about my body in a wedding gown. The associates there helped steer me into a dress that looked stunning on me. In that dress I had no insecurities. Staff was always so friendly and professional. The seamstress is amazing! Just an FYI be sure to be on time to your appointment for alterations as every single minute is important to them. They also have a huge selection of prom, HOCO, and mother of the bride dresses. They even have suits for rent. WAY better than visiting a Davids Bridal (which I did and received horrible customer service).Nikkis Glitz and Glam Boutique was my first and last destination for my wedding dress. I’m a plus size bride (standard dress size 12-14) and was really nervous about my body in a wedding gown. The associates there helped steer me into a dress that looked stunning on me. In that dress I had no insecurities. Staff was always so friendly and professional. The seamstress is amazing! Just an FYI be sure to be on time to your appointment for alterations as every single minute is important to them. They also have a huge selection of prom, HOCO, and mother of the bride dresses. They even have suits for rent. WAY better than visiting a Davids Bridal (which I did and received horrible customer service). -
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Christine Sent on 10/02/20165 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I had been to two other places before coming to Nikki's. Saw their booth at a Bridal Expo in Tampa and decided to make an appointment. I thought I wanted something simple and classic, but seemed to strike out at the other places. Everything just seemed ok, nothing made me feel special or like a bride. Nikki's made me step out of my comfort zone and try on such a variety of dresses. I ended up saying yes to an amazing Allure gown, that was the opposite of everything I had thought I wanted. I'm glad I didn't settle on something simple, and will truly feel like a bride on my wedding day. I absolutely recommend checking out their boutique if you're looking for something fun and glamorous, and even if you're not, you may surprise yourself!I had been to two other places before coming to Nikki's. Saw their booth at a Bridal Expo in Tampa and decided to make an appointment. I thought I wanted something simple and classic, but seemed to strike out at the other places. Everything just seemed ok, nothing made me feel special or like a bride. Nikki's made me step out of my comfort zone and try on such a variety of dresses. I ended up saying yes to an amazing Allure gown, that was the opposite of everything I had thought I wanted. I'm glad I didn't settle on something simple, and will truly feel like a bride on my wedding day. I absolutely recommend checking out their boutique if you're looking for something fun and glamorous, and even if you're not, you may surprise yourself! -
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Nikkolette Sent on 12/11/20175 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Amazing! Love the staff, and the boutique itself is gorgeous! Big thanks to all of the ladies who helped and made me feel like family while doing so. Everything was done with a breeze. Location was also perfect for me. Couldn’t have asked for a better dress shopping experience! From bridesmaids dresses, to my stunning wedding gown; we are all beyond satisfied! Thank again!!Amazing! Love the staff, and the boutique itself is gorgeous! Big thanks to all of the ladies who helped and made me feel like family while doing so. Everything was done with a breeze. Location was also perfect for me. Couldn’t have asked for a better dress shopping experience! From bridesmaids dresses, to my stunning wedding gown; we are all beyond satisfied! Thank again!! -
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User2514749 Sent on 01/22/20165 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
This boutique is so cute! They had every thing I was looking for and more I loved shopping for my bridal gown from Nikki's!!! Toni, Linda and Nick were great they helped me find the most perfect dress for my wedding. They took the time to even help me find a dress for the rehearsal and a cake cutting dress I just loved their service and personal attention they gave. If i could I'd give a million stars they were great, especially with being such a new store in the area. Thank you so much Toni, Linda and Nick. We will be coming for tuxedos and bridesmaids dresses. I can't wait to bring my mother and soon to be mother in law in for dresses as well!! Thanks for making this such an enjoyable trip to your Boutique!This boutique is so cute! They had every thing I was looking for and more I loved shopping for my bridal gown from Nikki's!!! Toni, Linda and Nick were great they helped me find the most perfect dress for my wedding. They took the time to even help me find a dress for the rehearsal and a cake cutting dress I just loved their service and personal attention they gave. If i could I'd give a million stars they were great, especially with being such a new store in the area. Thank you so much Toni, Linda and Nick. We will be coming for tuxedos and bridesmaids dresses. I can't wait to bring my mother and soon to be mother in law in for dresses as well!! Thanks for making this such an enjoyable trip to your Boutique! -
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Carl Sent on 12/12/20175 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Nikki’s was great to deal with for my tuxedo rentals.Nikki’s was great to deal with for my tuxedo rentals. -
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Gloria Sent on 02/18/20165 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I love Nikki's!!! They were the first place I went shopping for my Bridal dress. I originally came in looking for a certain dress, found it and thought I loved it but I told them I needed to sleep on it first, which they were totally fine with. I came back the following weekend with my bridal party (at that time I had dress regret). I tried it on and knew it was not the dress for me. Toni, the owner, had pulled varies types of dresses for me and was very patient as I tried on multiple dresses. I ended up falling in love with a blush Allure Bridal dress! I can not wait for it to arrive!!! Nikki, Linda and all the other staff are amazing and a joy to work with. I'm so glad I was able to find my dress at NIkki's!I love Nikki's!!! They were the first place I went shopping for my Bridal dress. I originally came in looking for a certain dress, found it and thought I loved it but I told them I needed to sleep on it first, which they were totally fine with. I came back the following weekend with my bridal party (at that time I had dress regret). I tried it on and knew it was not the dress for me. Toni, the owner, had pulled varies types of dresses for me and was very patient as I tried on multiple dresses. I ended up falling in love with a blush Allure Bridal dress! I can not wait for it to arrive!!! Nikki, Linda and all the other staff are amazing and a joy to work with. I'm so glad I was able to find my dress at NIkki's! -
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Rebecca Sent on 03/15/20165 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I came in to Nikki's after having a been to another salon. The staff here at Nikki's was very accommodating with the fact that I was looking for a dress that wasn't really the traditional wedding dress. Linda was more than helpful, she was heaven sent. I told her that I wanted a short dress, so of course she pulled dresses in that length. She then mentioned something I had never thought of, hemming a longer ball gown to the length of my choosing! After this epiphany we found my dress! I will definitely have to alter the length, but all other aspects of the dress were PERFECT! I am so glad the staff here was warm and welcoming and helped me find the perfect dress.I came in to Nikki's after having a been to another salon. The staff here at Nikki's was very accommodating with the fact that I was looking for a dress that wasn't really the traditional wedding dress. Linda was more than helpful, she was heaven sent. I told her that I wanted a short dress, so of course she pulled dresses in that length. She then mentioned something I had never thought of, hemming a longer ball gown to the length of my choosing! After this epiphany we found my dress! I will definitely have to alter the length, but all other aspects of the dress were PERFECT! I am so glad the staff here was warm and welcoming and helped me find the perfect dress. -
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Christine Sent on 02/01/20205 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
My dream dress!
I found my dress at Nikki's, palm harbor location. After telling them what style I was looking for, my dress was the first one I tried on! I tried on a few others after that just to make sure:) The staff were helpful as my dress came in. I went down in sizes from when I ordered my dress but Kathy did a wonderful job with alterations! My dress fit perfectly my wedding day :) Thank you !! Photographs by NeilShannon Photography :)I found my dress at Nikki's, palm harbor location. After telling them what style I was looking for, my dress was the first one I tried on! I tried on a few others after that just to make sure:) The staff were helpful as my dress came in. I went down in sizes from when I ordered my dress but Kathy did a wonderful job with alterations! My dress fit perfectly my wedding day :) Thank you !! Photographs by NeilShannon Photography :)-
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+2 photos
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Elora C. Sent on 05/08/20224.8 out of 5 rating
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Quality of service 4.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Great store terrible vendors
We got my mothers dress here and she found one she loved. she tryed on a size 18 in the store and fit her well and that was the size she ordered. since she was out of state she had to have to mailed home. that's when the issues started when my mother got her dress a week later she tried it on and started crying it was too small. it was the same size she tried on in the store and it was 4 inches too small. we contacted the store and from day one they helped us resolve the issue. when the store contacted the vendor of the dress they were rude to the store saying that's not possible and being around thanksgiving holiday they than stated that the store never called which wasn't true because they always kept me in the loop. my mother was devastated because she spent a lot on the dress and really wanted to wear it for the wedding. The problem was the dress in the store since everyone tries them on stretched out alot so when we ordered that size it appeared too small. but the store ordered two new sizes for my mom to try on and choose which one she wanted and she was beyond happy they rectified the situation. the store was very helpful and kind in the situation but their vendors of the dresses are less to be desired.We got my mothers dress here and she found one she loved. she tryed on a size 18 in the store and fit her well and that was the size she ordered. since she was out of state she had to have to mailed home. that's when the issues started when my mother got her dress a week later she tried it on and started crying it was too small. it was the same size she tried on in the store and it was 4 inches too small. we contacted the store and from day one they helped us resolve the issue. when the store contacted the vendor of the dress they were rude to the store saying that's not possible and being around thanksgiving holiday they than stated that the store never called which wasn't true because they always kept me in the loop. my mother was devastated because she spent a lot on the dress and really wanted to wear it for the wedding. The problem was the dress in the store since everyone tries them on stretched out alot so when we ordered that size it appeared too small. but the store ordered two new sizes for my mom to try on and choose which one she wanted and she was beyond happy they rectified the situation. the store was very helpful and kind in the situation but their vendors of the dresses are less to be desired. -
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Natalie E. Sent on 04/16/20214.8 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 4.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Fantastic Experience!
I visited Nikki's at Wiregrass Mall after visiting their booth at a bridal show. I actually didn't intend to buy my dress that day since I only had one bridesmaid with me and planned to bring more people for my actual appointment. However, I ended up finding the perfect dress while I was there. I didn't have a clear idea of what I was looking for (only what I didn't want), but the consultant really listened to my feedback and was able to translate my thoughts and feelings for me!
Due to covid-19, my dress arrived later than expected. I ordered it in February 2020 and it didn't arrive until just before Thanksgiving. Definitely not Nikki's fault, but I was anxious regardless. I appreciated how they handled my constant check-in calls and texts with grace!
I also had my alterations done with Zen at the Palm Harbor location (closer to where I live) and she was fantastic! I enjoyed my experience shopping at Nikki's and so did my mother-in-law! She bought her dress there too. :) I'll definitely return in the future when I'm in need of an outfit for a special occasion.I visited Nikki's at Wiregrass Mall after visiting their booth at a bridal show. I actually didn't intend to buy my dress that day since I only had one bridesmaid with me and planned to bring more people for my actual appointment. However, I ended up finding the perfect dress while I was there. I didn't have a clear idea of what I was looking for (only what I didn't want), but the consultant really listened to my feedback and was able to translate my thoughts and feelings for me!
Due to covid-19, my dress arrived later than expected. I ordered it in February 2020 and it didn't arrive until just before Thanksgiving. Definitely not Nikki's fault, but I was anxious regardless. I appreciated how they handled my constant check-in calls and texts with grace!
I also had my alterations done with Zen at the Palm Harbor location (closer to where I live) and she was fantastic! I enjoyed my experience shopping at Nikki's and so did my mother-in-law! She bought her dress there too. :) I'll definitely return in the future when I'm in need of an outfit for a special occasion. -
Quality of service
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