-
Quality of service
0.5 out of 5 rating
-
Average response time
0.5 out of 5 rating
-
Professionalism
0.5 out of 5 rating
-
Value
0.5 out of 5 rating
-
Flexibility
0.5 out of 5 rating
The owner Veronica is very rude & unprofessional. When I inquired about the rentals, she said the fees for the items were for a 24 hour period. I said, ok great,, I only needed them for Sat. Evening anyway. So I rented the items on a Saturday afternoon for my little girl's bday party that evening, paid in advance as she requested, everything was going fine, until she started texting me DURING THE PARTY. Turns out she scheduled a photo-shoot the following morning (Sunday), so she told me that she needed the items back that night. For a minute I was willing to accommodate to her schedule ONLY as a courtesy because she made it seem like an urgency, but then when I told her I wasn't sure of the time we would be able to take the items back, since it was already 10:30PM and we still had guests at the house, she DEMANDED that we take the items back IMMEDIATELY. After her rude demand, I changed my mind and said we wouldn't take the items back until the next day, as per our agreement, this got her very upset. Turns out Sunday, Feb. 22nd, was raining all day, so my husband called Veronica & her husband and told them that if he delivered the items back during the rain, the furniture would get damaged. Veronica's husband AGREED and said it would be OK if we waited until Monday after my husband got off work to take the items back, to keep the furniture safe out of the rain. Well on Monday, I got an invoice for an ADDITIONAL $310 dollars for late charges and what not. I couldn't believe it! My husband took the items back on Monday after work as he had agreed with Veronica's husband. They didn't even dare to come out of the house to receive the items; they texted my husband and told him to leave the items outside their garage.
What I honestly think is that they were trying to make extra money from us only because we picked up and delivered the items ourselves and didn't pay their "small $120 delivery delivery fee" upon renting the items. Be careful!
The owner Veronica is very rude & unprofessional. When I inquired about the rentals, she said the fees for the items were for a 24 hour period. I said, ok great,, I only needed them for Sat. Evening anyway. So I rented the items on a Saturday afternoon for my little girl's bday party that evening, paid in advance as she requested, everything was going fine, until she started texting me DURING THE PARTY. Turns out she scheduled a photo-shoot the following morning (Sunday), so she told me that she needed the items back that night. For a minute I was willing to accommodate to her schedule ONLY as a courtesy because she made it seem like an urgency, but then when I told her I wasn't sure of the time we would be able to take the items back, since it was already 10:30PM and we still had guests at the house, she DEMANDED that we take the items back IMMEDIATELY. After her rude demand, I changed my mind and said we wouldn't take the items back until the next day, as per our agreement, this got her very upset. Turns out Sunday, Feb. 22nd, was raining all day, so my husband called Veronica & her husband and told them that if he delivered the items back during the rain, the furniture would get damaged. Veronica's husband AGREED and said it would be OK if we waited until Monday after my husband got off work to take the items back, to keep the furniture safe out of the rain. Well on Monday, I got an invoice for an ADDITIONAL $310 dollars for late charges and what not. I couldn't believe it! My husband took the items back on Monday after work as he had agreed with Veronica's husband. They didn't even dare to come out of the house to receive the items; they texted my husband and told him to leave the items outside their garage.
What I honestly think is that they were trying to make extra money from us only because we picked up and delivered the items ourselves and didn't pay their "small $120 delivery delivery fee" upon renting the items. Be careful!
Nostalgia Resources *vintage rentals*'s reply:
I feel I have to respond to this inaccurate review. while i always strive to make my clients happy, this case made it impossible. the client's husband picked up the items more than 3 (THREE!) hours late, we accommodated that, when he finally arrived, he said he would bring the items back that night at 9pm, when i called the wife, at 10:30 pm, she said that couldn't be possible. TWO more days went by full of excuses why they couldn't bring the items back. when i last talked to the husband he insulted and threatened me several times, he finally returned the items at 9pm on a Monday!. of course i wasn't going to welcome him with the items, i was afraid! please be aware of this client.
User2169232 Sent on 06/08/2015My wife and I have used Nostalgia Resources on 2 occasions, and both times, our experience was better than we could have asked for. The first time we used Veronica and Co was for our engagement photoshoot. My wife had the idea of making a fairy tale in the winter forest of Mount Charleston. Veronica and her team got together couches, suit cases, flowers and mirrors and took the long drive out to the mountains and literally carried the furniture in the freezing cold down hillsides, through forests and every other difficult location you could possibly imagine. They didn't mind the hard work, they just wanted the photos to be the best they possibly could. And they turned out absolutely incredible. The most common thing heard when people now look at our pictures is "that looks like a fairy tale." The second time we used Nostalgia Resources was at our wedding. I can't express enough how amazing they made everything look. The gift and guestbook tables were perfect and the Pho
User1858818 Sent on 10/11/2014Nostalgia Resources came recommended from our wedding planner and they ended up delivering an amazing range of beautiful furniture rentals for our outdoor wedding. We'd highly recommend them to anyone and everyone - no matter what type of event you're having.