Oakwood Resort Reviews
![Oakwood Resort](https://cdn0.weddingwire.com/vendor/756187/3_2/320/jpg/dji-0222_51_781657.jpeg)
Reviews
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4.3 out of 5 rating
4.3 Good
4.3 out of 5 rating
11 Reviews
85% recommend it
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Quality of service 4.2 out of 5 rating
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Average response time 4 out of 5 rating
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Professionalism 4.1 out of 5 rating
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Value 4.7 out of 5 rating
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Flexibility 4.3 out of 5 rating
Awards
11
![Oakwood Resort - 1](https://cdn0.weddingwire.com/review/2603/original/640/jpg/4153062.jpeg)
![Oakwood Resort - 2](https://cdn0.weddingwire.com/review/9978/original/640/jpg/1098799.jpeg)
![Oakwood Resort - 3](https://cdn0.weddingwire.com/review/4603/original/640/jpg/4153064.jpeg)
+5
User photos
![Oakwood Resort - 4](https://cdn0.weddingwire.com/review/6603/original/640/jpg/4153066.jpeg)
Weddingwire
4.3/5
11 reviews
Google
4.5/5
1259 reviews
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Featured
Margot T. Sent on 08/04/20245 out of 5 rating-
Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Great wedding venue!
Our wedding was an unforgettable one with a great venue and amazing staff! Tessa Egolf, our venue coordinator, did a great job in facilitating everything we needed from the ceremony to the reception. Thank you Oakwood!Our wedding was an unforgettable one with a great venue and amazing staff! Tessa Egolf, our venue coordinator, did a great job in facilitating everything we needed from the ceremony to the reception. Thank you Oakwood! -
Quality of service
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Denise P. Sent on 06/16/20215 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Great Views and Helpful people.
This was the 3rd time trying to get Shannon and Nick to walk down the isle do to Covid. They were very helpful flexible for us.This was the 3rd time trying to get Shannon and Nick to walk down the isle do to Covid. They were very helpful flexible for us. -
Quality of service
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Amanda Sent on 06/20/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Oakwood Resort
Couldn’t ask for a better team or place to tie the knot at. So so thankful. They have made my experience so easy and fun! Very pleased.Couldn’t ask for a better team or place to tie the knot at. So so thankful. They have made my experience so easy and fun! Very pleased. -
Quality of service
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Kara Sent on 08/26/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
great lake wedding!
I had a beautiful wedding at Lake wawasee at Oakwood. I couldn't thank Staci enough for being so great!I had a beautiful wedding at Lake wawasee at Oakwood. I couldn't thank Staci enough for being so great!-
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+3 photos
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Quality of service
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Monica Sent on 07/18/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Best lake view wedding!
Everything was just amazing the staff was super nice the people that were staying there was nice felt very comfortable. The rooms were very clean and it had a very nice restaurant downstairs and pet friendly 😊Everything was just amazing the staff was super nice the people that were staying there was nice felt very comfortable. The rooms were very clean and it had a very nice restaurant downstairs and pet friendly 😊 -
Quality of service
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Mandy Sent on 07/17/20165 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
My husband and I loved Oakwood, they did such a good job of making sure every part of the wedding went just how we had planned. Couldn't be more pleased with Kaila, our event coordinator, and the whole staff at Oakwood. Our wedding was perfect! ??My husband and I loved Oakwood, they did such a good job of making sure every part of the wedding went just how we had planned. Couldn't be more pleased with Kaila, our event coordinator, and the whole staff at Oakwood. Our wedding was perfect! ?? -
Quality of service
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Kiri Sent on 09/30/20164.6 out of 5 rating
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Quality of service 4.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 4.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
We booked the Hilltop Center for our ceremony and reception and it's really an amazing value for the space. The staff providing bar and catering services for our rehearsal dinner and reception were polite, professional, and quick to help us with any of our requests. Our initial event coordinator, Kaila, was amazing to work with. She was incredibly friendly, quick to respond to any of our questions and super helpful. Unfortunately, Kaila left the Oakwood Resort the week of our wedding and we were given three different event coordinators for the day of the wedding. They were very helpful during the ceremony, making sure everyone was ready and in position. However, as soon as the ceremony was over we did not see an event coordinator for the rest of the night. We were told throughout the process that our event coordinator would be with us for the entirety of the day, and reassured of this again when our original event coordinator left and we were told that others would be filling in. This created an awkward chain of asking staff to phone in event coordinators to find things like more chairs. It made the day very stressful for us, as we were constantly either having to track down staff members when we needed things or find family members to do it for us. Even our photographers stepped in to help pick up the slack. We ended up running into two of the event coordinators the day after our wedding and when we brought up the issue, all they had to say was that someone else was kind of in charge. We were never introduced to this person, nor even informed that there was a point person there we should be directing our requests to. Oakwood has several beautiful event locations, great staff, reasonable pricing, and catering, bartending, rooms for guests, and even a salon & spa are all available on-site which is great. The event coordinators were the only downside to our wedding day, but unfortunately their lack of follow-through was something we had to deal with for the whole day.We booked the Hilltop Center for our ceremony and reception and it's really an amazing value for the space. The staff providing bar and catering services for our rehearsal dinner and reception were polite, professional, and quick to help us with any of our requests. Our initial event coordinator, Kaila, was amazing to work with. She was incredibly friendly, quick to respond to any of our questions and super helpful. Unfortunately, Kaila left the Oakwood Resort the week of our wedding and we were given three different event coordinators for the day of the wedding. They were very helpful during the ceremony, making sure everyone was ready and in position. However, as soon as the ceremony was over we did not see an event coordinator for the rest of the night. We were told throughout the process that our event coordinator would be with us for the entirety of the day, and reassured of this again when our original event coordinator left and we were told that others would be filling in. This created an awkward chain of asking staff to phone in event coordinators to find things like more chairs. It made the day very stressful for us, as we were constantly either having to track down staff members when we needed things or find family members to do it for us. Even our photographers stepped in to help pick up the slack. We ended up running into two of the event coordinators the day after our wedding and when we brought up the issue, all they had to say was that someone else was kind of in charge. We were never introduced to this person, nor even informed that there was a point person there we should be directing our requests to. Oakwood has several beautiful event locations, great staff, reasonable pricing, and catering, bartending, rooms for guests, and even a salon & spa are all available on-site which is great. The event coordinators were the only downside to our wedding day, but unfortunately their lack of follow-through was something we had to deal with for the whole day.Oakwood Resort's reply:
Thank you for taking the time to share your recent experience with us. Please accept our sincere apologies for not exceeding your expectations. The frustration you felt due to our failure to be attentive is unacceptable. It is our goal to ensure your Big Day is special and filled with fabulous memories. We were happy to hear that you enjoyed the venue and helpfulness of our banquet staff. We hope to have the opportunity to make it up to you by offering a complimentary overnight stay in the near future, maybe even to celebrate your 1 year Anniversary. If you choose to accept this offer, please contact Julia Schwantes to secure reservations. -
Quality of service
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Michelle Sent on 06/13/20184.5 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 2.5 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Oakwood is amazing! We did everything for our wedding through them, rehearsal dinner, ceremony, reception, rooms. Everything turned out perfectly and went off without a hitch! Do not hesitate to book them as your venue!Oakwood is amazing! We did everything for our wedding through them, rehearsal dinner, ceremony, reception, rooms. Everything turned out perfectly and went off without a hitch! Do not hesitate to book them as your venue! -
Quality of service
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User1908863 Sent on 11/06/20143 out of 5 rating
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Quality of service 3.0 out of 5 rating
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Average response time 3.0 out of 5 rating
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Professionalism 2.0 out of 5 rating
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Value 3.5 out of 5 rating
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Flexibility 3.5 out of 5 rating
The location is gorgeous. We had a lot of out of town guests. The hotel staff was not informed and over charged most of our guests. They provided a wedding coordinator who was supposed to perform things like lighting candles and the fire pit which were not completed. The food was adequate and so was the bar service.The location is gorgeous. We had a lot of out of town guests. The hotel staff was not informed and over charged most of our guests. They provided a wedding coordinator who was supposed to perform things like lighting candles and the fire pit which were not completed. The food was adequate and so was the bar service. -
Quality of service
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User1676045 Sent on 06/24/20143 out of 5 rating
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Quality of service 3.0 out of 5 rating
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Average response time 2.5 out of 5 rating
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Professionalism 3.5 out of 5 rating
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Value 3.0 out of 5 rating
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Flexibility 3.0 out of 5 rating
The hotel was disorganized when dealing with our block of rooms. Not always the best at responding to emails or callsThe hotel was disorganized when dealing with our block of rooms. Not always the best at responding to emails or callsOakwood Resort's reply:
Thank you for taking the time to provide feedback on Oakwood Resort. Please accept our sincere apology for our lack of responsiveness and any mishandling of your room block especially leading up to your very special day. Your review has been shared with our team, who each take great pride in ensuring every guest receives the very best. We have implemented new procedures and training to prevent similar situations from recurring in the future. It is my hope that we can convince you & your husband to visit us again for a relaxing night’s stay on the shores of Lake Wawasee. When we fall short of someone’s expectations, we want an opportunity to demonstrate that we can, and do, provide a great guest experience. If you decide to do so, please contact our Wedding Coordinator directly. Thank you once again for your feedback and we extend special wishes for a ‘happily ever after’. -
Quality of service
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Emily W. Sent on 10/18/20231.8 out of 5 rating
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Quality of service 1.0 out of 5 rating
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Average response time 1.0 out of 5 rating
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Professionalism 1.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 1.0 out of 5 rating
Didn’t even have the wedding yet
We thought we found a gem. But we have a little less than a year and it’s been a headache. They gave away our entire room blocking except for 28 rooms (we had the whole hotel) and did not know of the mistake until I had contacted them four times. They switched the coordinator we were working with and didn’t tell us so I sent urgent questions into the void until I bugged them and got ahold of them. They told us chairs were included in the ceremony- they’re not. So $900 spent to stand in front of a lake, no microphones, extension cords, or chairs. We can’t get our full deposit back but if we could I would change our venue.We thought we found a gem. But we have a little less than a year and it’s been a headache. They gave away our entire room blocking except for 28 rooms (we had the whole hotel) and did not know of the mistake until I had contacted them four times. They switched the coordinator we were working with and didn’t tell us so I sent urgent questions into the void until I bugged them and got ahold of them. They told us chairs were included in the ceremony- they’re not. So $900 spent to stand in front of a lake, no microphones, extension cords, or chairs. We can’t get our full deposit back but if we could I would change our venue. -
Quality of service
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