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Pacific Connection Catering & Events Reviews

Pacific Connection Catering & Events

Pacific Connection Catering & Events

Santa Rosa, CA
4.9 out of 5 rating, 23 Reviews
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Reviews

Your trust is our goal. Our community relies on honest reviews to help you make those big decisions with ease.
4.9 out of 5 rating
4.9 out of 5 rating
23 Reviews
98% recommend it
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Awards

23
  • H
    Hannah G. Sent on 11/05/2023
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    Great wedding food!

    We are so happy we booked with Rob at PacConn for our wedding! Everything was amazing - the food, the service, the staff, the timing. We loved working with him and his team! We got so many compliments from our guests about the food too, all the items were a hit.
  • Hannah
    Hannah W. Sent on 07/25/2023
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    Amazing Food and Staff

    My husband and I are so thankful that we went with Pacific Connection Catering!! Rob and his team were so amazing to work with and the food was EXCELLENT at our wedding. Our guests were reminiscing about how good even the salad was after our wedding—can you imagine, the salad?!? But I fully agree.

    Rob is super personable and had some great advice about what food to select, where to position everything, and how to make everything operate as smoothly as possible. He let us know to anticipate that things would change up to the wedding date, and he was right. Luckily, he and his team are super-duper prepared and took everything in stride.

    One of the things that I really appreciated was that Pacific Connection was very mindful about various dietary restrictions that we had at our wedding. The chef made two guests’ meals nut-free due to major allergies and they helped us craft a mostly pescatarian menu, as both the groom and I are pescatarian.

    I think that special touches really set Pacific Connection apart from other catering companies. For example, we had an intimate tasting with my fiance’s parents to decide on the final menu. It was one of the best parts about prepping for the wedding! Rob and his wife walked us through the menu and we could make changes as we went. The day of the wedding, Pacific Connection staff had a platter of hor d’oeuvres ready for the groom and I once we were FINALLY done with pictures. Shout out to the falafel sliders! The dinner to follow tasted delicious and was perfectly timed—we loved how well the family style worked. All of the servers were so nice, attentive, flexible, and professional.

    In sum, I cannot recommend Pacific Connection Catering enough!!
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    Pomm Sent on 05/18/2023
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    Dream Team Caterer!

    We had a dream wedding because of Pacific Connections!! First of all, Rob and his wife Chef Donna are such good people, we hit it off from our first meeting. They are incredibly professional and their food is amazing. We definitely felt that we were in good hands. All of our guests raved about our food both during and after our event. Rob also gave us lots of insights that contributed to our timeline and reduced my stress levels greatly. On the day, their team and their service skills went above and beyond, even fluffed my dress while I was waiting to make my entrance and kept me company so I wouldnt be so nervous. We couldnt have picked a better caterer for our wedding! Highly recommended!!!

    Pacific Connection Catering & Events's reply:

    Thank You - Thank You. You both were great to work with. The best to you both and enjoy the married life!
    Rob
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    Erika V. Sent on 10/15/2021
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    Fantastic Catering Team with Amazing Food!

    Pacific connection review

    From the beginning, Rob was amazing to work with. He is super responsive via email. Even if he is waiting for information to get you an answer, he will reply letting you know he got your email and will get back to you. We had an email chain of well over 100 emails and he was so thorough and helpful. I had to push my wedding out a year due to covid and he was super understanding and changed the date with no issues.

    I asked him so many questions about etiquette, counts for drinks, the floor plan, rentals and more. He always answered very clearly and thoroughly. He was very patient and never made me feel like I was bothering him. He was definitely the most organized out of all of my vendors. He even helped me with the timeline and gave great guidance. Rob also met me on-site for my first venue walk through and was great at giving suggestions for the floor plan.

    I love that he didn’t try to upsell me a bunch of stuff. He even ordered all of our rentals through the rental company and didn’t upcharge us at all. He said he just wants to make sure everything is correct and perfect so he doesn’t mind taking care of the rentals.

    The food at the tasting and reception was out of this world good. They have an extensive menu and it was so hard to choose just a few options. We ended up doing a family style menu so my guests got to taste everything. All night guests kept coming up to me and telling me how good the food was. Some of the items they raved about were the tri tip Asado, mashed potatoes, chicken and waffles, ahi tuna cone, and the salad with the pickled onions. The staff were super professional and friendly too.

    Hire Rob and his team. You will not regret it!

    Pacific Connection Catering & Events's reply:

    Hello Married Lady,
    Over 100 email - do not realize. Should have cut you off at 78:). I kind of miss our chats. Great wedding and so glad it finally to place after the year delay. The very best to all and thank you.
    Rob
  • Vera
    Vera W. Sent on 08/07/2021
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    Pacific Connection team rocks!

    We loved working with Rob and his team. From the start, Rob was very involved and helped us not only with figuring out the catering, he also helped provide some tips on our day-of wedding schedule. We chose Pacific Connection not only for the delicious food, but also for the professionalism and how easy it was to work with Rob's team. Rob was there with us for a walkthrough of the venue before our wedding, which really showed his commitment to making sure everything would run smoothly. His staff were also amazing – they kept our drinks refilled and were hospitable the entire time. Would definitely recommend Pacific Connection!

    Pacific Connection Catering & Events's reply:

    Hello Vera,
    Thank you for taking your time to write a review. Thank you also for the thoughts and comments in the review. Always nice to hear.

    Great Wedding. The team and I really enjoyed watching the "Shoe Game". Please say HI to Hoang and the very best with everything.
    Rob
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    Hannah D. Sent on 11/12/2019
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    Delicious food and even better service!

    We loved working with Rob and his team on the catering for our wedding! From the first time we reached out, Rob shared his endless knowledge of the industry and was quick and easy to communicate with. Rob went above and beyond to make our wedding special, helping us think through all the details and even double checking everything at the venue. He was kind, up front, and willing to work with us to plan the meal and evening we wanted. The food was delicious - so many of our guests raved about it - and his entire staff was thoughtful and efficient (eg, no lines for drinks). Our venue even commented on how great the team was - leaving the venue spotless. All this, and it was an incredible value. Thank you, Rob and team!
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    Yazmeen Sent on 10/01/2019
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    Great Service and Amazing Food!

    What an amazing catering team! First of all, Rob and Donna are an absolute power couple. Rob runs the business side and Donna is the chef. As an engaged couple, it was an inspiration to see how well these two worked together.

    Rob has a keen eye for detail, is incredibly organized, and was very quick to respond to all of our emails and phone calls. Early on in our wedding planning, we didn’t have a planner. We got married at The Secret Gardens at Bodega Bay, and luckily for us, Rob and his team have worked at the venue dozens of times. He knew the layout and flow of the venue and had a lot of great suggestions for how to set everything up. We did a walk through of the venue with Rob and he helped us plan where our welcome table, sweets table, photo booth, sweetheart table etc. would go. He even went as far as printing out a sketch of the venue with all of the table placements we discussed to help with our planning.

    The food is AMAZING! Donna is a fantastic chef. There are only a few things people remember at a wedding and the food definitely tops the list. Pacific Connections was the first caterer we met with, and after the first food tasting we didn’t even bother scheduling any others — we knew we had to have them at our wedding!

    We chose to do family style over buffet to avoid people having to get up from their seats. Rob and his team were able to serve a flight to the entire room of 125 people in under 3 minutes. We were very impressed with the speed, accuracy, and timing of the food. We had three separate flights and each flight was evenly spaced so people weren’t waiting around hungry or getting too much food placed in front of them.

    Overall, we had an amazing experience with the Pacific Connections team. They helped make our wedding memorable, and we received a lot of compliments on the food (from meat eaters, vegans, and children). We would highly recommend them to anyone in the market for a catering team.
  • Ryan
    Ryan N. Sent on 06/23/2019
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    You can stop searching for a caterer, this is it!

    Are you engaged?
    Planning your wedding??
    Nervous about which caterer to choose???

    Yeah, that was my (now) wife and I until we met Rob, Donna, and the rest of their team. Going into our initial meeting/tasting we thought it would be a waste of time because we were already pretty set on another caterer. When we left the meeting there was an awkward silence in the car for a few minutes as we both knew that we had to break it off with the other caterer because we were just so blown away by everyone at Pacific Connection Catering.

    I will go into detail but if you're reading this and planning your wedding then we both know that your time is short, you're probably stressing, and I will give you some newlywed advice for those on their journey: Stop your search and book an appointment with Rob, you won't be sorry. The top reason I recommend Pacific Connection Catering is very simple. During and even after the wedding, people RAVED about how good the food and service was, my wife and I could not be happier with Rob & Co. This alone should be reason enough for you to go with them but if you want more details and somehow have the time, then read on...

    Initial Tasting - Incredible!!! The sample dishes that Donna made for us (especially the chicken and waffles on a stick appetizer, BE SURE YOU TRY THIS) were all absolutely terrific. During the tasting some of the staff was there cleaning up from the previous night's event and you could see how well they interacted with each other and Rob, it was like they were a family.

    Communication - Very prompt in replying to email answering all of our questions, very on top of things and gave great advice on how to set up our venue.

    Vendor walkthrough 30 days prior to wedding - Stellar, due to a scheduling conflict Rob really went out of his way to meet with us, our coordinator, and the vendor manager on his day off. He asked so many questions and covered so many things and made sure the other vendors were on board with the timing and execution of their plan. He's done this before and has great suggestions on how to run the ceremony and help manage time, things that we never thought or even heard of he was a great advocate for us.

    Rentals - I heard that some people planning their wedding order rentals themselves (e.g. premium table cloth, premium chairs, upgraded utensils, etc.), Pacific Connection made it very easy for us. They gave us the website for the rental companies they work with, asked us for the specific items we wanted, then rented it themselves so they coordinate the delivery and return, just another thing they did that was above and beyond that made our planning a little easier.

    Wedding Day - I showed up at the venue for our first look and saw Pacific Connection setting up shop ready to run the show and I couldn't be more excited to see them in action. The crew served our guests homemade ice tea and lemonade as they arrived off the shuttles, it was seriously high-end white glove treatment, it makes me wish I could have been a guest at my own wedding. Once the ceremony was over, my wife and I hid away while people went to the cocktail reception for beverages and passed appetizers, we could see them from a distance and everyone was having a really good time and loving the food. It doesn't get any better than that. During the reception the food was just as good as when we had our initial tasting, absolutely fantastic. The pasta, salad, chicken, steak, and desserts were all homeruns. People loved it and we were so happy for our guests that they were being taken care of by the staff.

    I would like to thank Rob, Donna, and everyone for their efforts to help make our wedding the amazing day that it was. They were such a delight to work with and I recommend them for catering your wedding (or event).

    Pacific Connection Catering & Events's reply:

    What a great review Ryan - you do this for a living? Thank you very much for it. Also thank you for noticing all the details and effort we put into our events. And for see who we are and getting us right out of the gate. Much appreciated.

    To have a great event you need to start with great people which both you are Carrie are along with your special families and fun friends. You two were so much fun to work with. Thank you for having PC as a part of the "Wedding Team". BEST to you both!
    Donna, Rob & The Team
  • Genevieve
    Genevieve D. Sent on 11/28/2018
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    The best you can get

    Can’t say enough nice things about Rob and team at Pacific Connection. He has a level of professionalism and quality that is unparalleled at the value. The food was not only delicious, but beautifully prepared (people were snapping pictures for Instagram!). I love that Pacific Connection prioritizes Sustainable Local and Organic sourced food. They do not nickel and dime you- as some wedding caterers tend to do. When the wedding planning portion was nearing an end, Rob had taken such good care of us that he felt like family! So lucky to have found Pacific Connection!
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    Jeannie Sent on 07/10/2018
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    My now husband and I were married on June 23rd, 2018 and Pacific Connection Catering catered our wedding! I would honestly give a million stars if I could!! Rob is like my guardian angel. As a bride, you tend to stress and worry about the littlest things and He was there to encourage me and talked me off many ledges! On our actual wedding day, our pastor was running an hour behind and Rob just jumped right in and solved the problem because all of our guests had arrived and he had the awesome idea of switching cocktail hour with the ceremony and no one even knew there was an issue!

    So Rob alone gets the well deserved 5 stars but OH MY GOD... The FOOD!!!!! We did our tasting a few months prior to the wedding and were so blown away by how good the food was, we didn't even bother talking to anyone else. We both thought, wow if the food is even half as good as the tasting, then itll be ok because we've both attended hundreds of weddings and the food is usually eh... but surprisingly on wedding day... Everything was just as good as we remembered!! I have no idea how she does it!! All of our guests commented and told us afterwards that the food was delicious and some of the best they ever had at a wedding! If you are looking for a caterer... look no further because there is no one better than Pacific Connection!!!! And you can thank me later, but get the chicken and waffles!!!! YUM!!!

    Pacific Connection Catering & Events's reply:

    Hi Jeannie - So are you still kick boxing to get out some of the frustration weddings can bring? As can happen, all the planning put into an event can go out the window as it did with the late arriving pastor. Best to keep moving forward and adjust when needed. As we like to say at times "Or, we can do it that way". So glad all was enjoyed and thank you for having us as a part of your wedding team. Best to you and Charles.
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    Sarina Sent on 06/14/2018
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    Working with Rob and his team was one of the highlights of our wedding planning process and we would highly, highly recommend them for any event. In our opinion, nothing beats working with smaller, local companies where it’s clear they love what they do and really care about their clients. Other than spending time with friends and family, the most important aspects of our wedding to us were a) food, b) drink and c) well-thought out logistics, so having a good caterer was key.

    Five star food and five star service at pricing that’s really reasonable, especially when compared to SF caterers. Our guests are still talking about how great the food was.

    Rob was always reachable and quick to respond during the entire planning process. He took careful notes so every idea we kicked around was always correctly reflected in the revised proposal. He had great ideas and suggestions on everything – not just food but also layout of the site, timeline, etc. We did not have a wedding planner so we found his input invaluable. Some gems we never would have thought of on our own included how to set up the head table to ensure photographer and videographer could get good shots, how to handle staffing so our guests always had a full drink in their hand, thinking of our bridal party’s drinking habits when deciding when to do toasts, etc.

    We really appreciated their focus on service and efficiency. PCC planned and set up everything in a way to ensure smooth execution and that our guests were never hungry or thirsty. PCC was also great about making sure us and our bridal party were still fed, even as we were running around for pictures during cocktail hour.

    I have both trust and control issues but Rob and PCC’s experience and attention to detail gave me absolute confidence to relax and enjoy our wedding day and it couldn't have gone any better.

    Pacific Connection Catering & Events's reply:

    Hi Sarina,
    You? Trust & Control issues...never would have known...
    Thank you for taking the time to write the review and for the wonderful comments. So glad all was enjoyed and that we could be a part of the special day. thank you also for seeing our dedication to our events and clients. The best to you both,- Rob
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    Rachel Sent on 05/04/2018
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    Rob, his wife, and his team at Pacific Connection were exceptional from our first meeting through the evening of our wedding and beyond. PC was more than a caterer, but rather a trusted partner in an event planning process that is so new to most brides! Rob even suggested table numbers/names to go with our wedding theme (New Orleans).

    I threw Rob a curveball by not telling him he should expect not only me and my groom, but our three parents, at our initial tasting. We had a charming table setting in PC's kitchen for 2 but Rob happily and quickly adapted to my embarrassing mistake. He made us all feel welcome and like honored guests.

    The service was unmatchable and the professionalism was top notch. PC made sure that the wedding party and family were served hors d'oeuvres while taking photos and guided bride and groom through the cake cutting process.

    The food was delicious and we keep receiving compliments from our guests. People have gone out of their way after the wedding to send us text messages about how delicious the food was, some even saying it was the best they had. PC did New Orleans "lite" style food and it was creative and tasty.

    The price was extremely reasonable for the type of all encompassing service and quality of food Pacific Connection offered.

    Thank you Pacific Connection!

    Pacific Connection Catering & Events's reply:

    Hi Now Married Lady,
    What a great wedding and celebration!!! So glad we could be a part of everything. Thank you for the wonderful comments and we are happy all was enjoyed. I had forgotten about your tasting and the parents till I read your review, though thinking back I do remember what a great time we had that day (once we got settled). They very best to both with the married life ahead of you! Rob
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    Dora Sent on 10/25/2014
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    Amazing, creative, memorable and excellence are some words that describe Rob and his team at Pacific Connection Catering. Outstanding, fresh, unique, elegant and 5 stars are some words that describe the food. My husband and I can't thank Rob, Chef Donna and team enough for the superb job they did for our wedding at Trentadue Winery on June 21, 2014. After meeting Rob and tasting the delicious food in our tasting meeting, we knew Pacific Connection was the perfect caterer for our wedding. We thought Rob was absolutely wonderful. Not only was he passionate about his business, but he was very personable, caring and easy-going. He suggested many wonderful hints and ideas that not only was he a wonderful caterer but a great wedding consultant too! We received so many compliments from our families and friends about the food and service. I can't count the number of people who said that this was the best wedding they have ever attended with the beautiful venue and outstanding food. The next morning after our wedding, we had a fabulous brunch with Pacific Connection catering the event. Rave reviews again on the food and service. Thank you Rob, Donna and team for making our wedding weekend memorable and extra special. All the best, Dora and Glenn

    Pacific Connection Catering & Events's reply:

    Hi you two,
    It was so much fun working with you both I was sorry to see the wedding celebration come to an end. Thank you for taking the time with the review.
    Enjoyed the married life together - Rob
  • K
    Karen Sent on 10/11/2013
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    Hiring Rob and the pacific connection team was one of best decisions we made while planning our wedding. Rob was extremely easy to work with, professional, and responsive. We felt we got incredible customer service from him at a great value. His staff the day were of the highest quality. They are really great people to work with.

    Now for the food... it was exceptional. We received so many compliments that it was the best wedding food people had eaten. This isn't your average wedding fare! It was so good that most of our guests cleaned their plates.

    I would recommend Rob and Pacific Connection 100% and would not hesitate to hire them again!

    Pacific Connection Catering & Events's reply:

    What A Great Wedding Karen! We were so glad to be a part of it. And yes, they are an amazing staff.
    Always - Rob
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    Pat Sent on 10/10/2013
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    Absolutely perfect!! The compliments just keep coming . . . everyone loved the food, the service was amazing . . . It just couldn't be any better. Rob made the whole event easy. What a wonderful experience!!!

    Pacific Connection Catering & Events's reply:

    Hi Pat,
    Thank You! That is our goal creating "wonderful experiences" for we are in the memory making biz...
    The very best to all - Rob
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    Melissa Sent on 10/13/2012
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    This is the most professional, caring, and impressive catering company out there. Rob and his team blew me away, and in a good way. I am truly grateful that I found him. Not a single concern was overlooked and on the big day I didn't have to worry about anything. His staff knows silent service so well that none of my guests even remembered who refilled their drinks, all they knew was they never had to ask for anything, it was already there. And talk about wonderful food! So many people asked me later who I used for catering because the food was out of this world! When the kids don't even realize they're eating fish but they keep going back for more because it is so tasty, you know you've cooked some darn good food!

    Just an all around perfect experience and I would recommend Rob at Pacific Catering over and over again for the rest of my life!

    Pacific Connection Catering & Events's reply:

    WOW, the rest of your life Melissa - Thank You, Thank You. So glad we were a part of the celebrations.
    Best, Rob
  • User934889 Sent on 09/15/2012
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    Rob Gronbach, and his staff at Pacific Connection, are the best caterers I’ve ever come across. They catered our wedding in Sonoma County in August 2012, and they did a perfect job. The food was delicious and elegantly prepared, and the service was wonderful. We planned our wedding long distance from Florida, and Rob was available for the entire 8 month planning process to answer questions and give us tips; not only about the catering, but about many other aspects of planning the wedding as well. He is an expert on weddings, with many years of experience. If you want a professional and friendly catering staff, with beautiful presentation and delicious food, I highly recommend Pacific Connection!

    Pacific Connection Catering & Events's reply:

    Well thank you very much for taking the time to do the review. What a great wedding for all. The Pacific Connection team and destination weddings always seem to be a good match I think because of our organization, focus on details and communication. Thank you again and the very best to you both - Rob
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    Paria Sent on 10/26/2012
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    When we first looked into Pacific Connection we were a little shocked by the price, but after looking into other caterers it really wasn't any different. Rob was really great to work, always quickly answering my questions no matter how many that I had. He even gave us great advice on other aspects of the wedding like timeline and setup. Our guests all had only positive things to say about their food. We had a sit down dinner and oh my was their presentation impressive! My husband and I were surprised when they brought out the food and how they served it to our guests, of course we pretended that we knew how cool it was going to be!

    Pacific Connection Catering & Events's reply:

    Hello Paria,
    Thank you very much for the review and for having our team as a part of your wedding. Yes, our system of "Synchronized Service" is pretty cool - thank you for the comments on it and glad it was enjoyed. Also as an "Event Designer" of course I work on other areas of the event with our clients.
    The best to all - Rob
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    Katie Sent on 12/19/2010
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    Pacific Connection absolutely delivered for our wedding day! We selected "food" as one of the key investments we wanted to make for our wedding guests. How many weddings have you been to where the food is just terrible? Probably too many. With Pacific Connection EVERYTHING on our menu was an A+! We received so many compliments from our guests on the menu. Rob was incredibly helpful with advice and suggestions as we selected the menu items. He also was super accessible when I was seeking suggestions for vendors for other wedding services. Pacific Connection was not just our caterer; they truly helped us to create the entire atmosphere at the wedding with recommendations for everything from table linens, room setup, menu, etc. We couldn't have been more pleased and would HIGHLY recommend them to couples seeking a wedding caterer. Last, but certainly not least, Pacific Connection offered us a tremendous value compared to the other caterers that we considered for the wedding.

    Pacific Connection Catering & Events's reply:

    Hi Katie,
    Thank You - Thank You - Thank You! Though reading the review maybe we should charge more??? Have a great life together - Rob
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    Kaci Sent on 04/29/2010
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    Rob and his entire staff went above and beyond anything I could have ever imagined! Not only was the food absolutely delicious, but the service was of 5-star quality. Our friends are still raving about the meal and how they felt like they were at an amazing restaurant and not a wedding.
    Rob and Donna worked with us one-on-one to create a delectable meal that included, passed h'orderves of lobster, duck pancake, fried artichoke heart and spring roll; an exquisite salad with locally sourced produce; and entree options of beef wellington, local sea bass and portobello in puff pastry. We also offered cheese during the later part of the evening that was to-die-for. Rob orchestrated the entire service beautifully. We could not have asked for more and are so happy with the entire day!

    Pacific Connection Catering & Events's reply:

    Hi Kaci,
    "above and beyond - food absolutely delicious - service was 5-star - friends are still raving - exquisite - could not have asked for more" /// I could not of asked for more, Thank You. Rob
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    Kelly Sent on 05/14/2012
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    Pacific Connection was wonderful. The food + service were just flawless, and our family and friends are STILL talking about how good everything was! Rob with Pacific Catering is very responsive over email and phone and really wants to make sure all details are perfect. My only critique of Rob is that he has strong opinions about the ways certain things should be done. He has a little "wedding planner" in him as well. This is not necessarily bad, as his opinions were usually good ones, based on years of catering experience. I could see this being amazing, especially if you do not have a wedding planner leading up to the event, but I did have a wedding planner that I loved (so didn't need the extra, sometimes conflicting opinions).

    Overall, great experience with Pacific Connection. Some of the best wedding food and service I have ever had. I definitely recommend him.

    Pacific Connection Catering & Events's reply:

    Hi Kelly,
    Thank you for the review and what a lovely San Francisco wedding. Truly glad all was enjoy. As an "Event Design AND Catering" company I do have to laugh a little when clients are surprised that we look at the entire event making sure all is planning and executed the best possible way. Thank you again and the best to you both - Rob
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    Courtney Sent on 07/25/2011
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    On the whole I was pleased by the quality of the food served at our wedding (everyone raved about it) and the service offered by Rob and his team.

    Pacific Connection offers great value and is willing to match "apples to apples" if you receive a lower quote from another caterer for the same package. Even without needing to use the "apples to apples" match, Pacific Connection offered the best value for the price of the caterers we looked at.

    Rob is responsive and has years of experience in the business. He will offer helpful advice based on what he's seen but ultimately gives you the final say in what will happen. His team was very accommodating of our desire to have cotton candy served on plates at our wedding, which completely made our day :)

    However, one thing that concerned me was the lack of response from Rob in the last few days leading up to the wedding. We had some last minute seating arrangement adjustments, and I never received any confirmation from Rob that he received my emails (which was definitely out of character for him). Ultimately, the changes were implemented but the radio silence was definitely disconcerting at a time when communication becomes even more critical.

    Additionally, if you work with Pacific Connection, (as with any vendor) be sure to review your contract thoroughly after every revision to make sure things are as you had agreed upon. Once there was a detail that looked like it had been incorporated from someone else's reception notes and the email asked for a deposit when we had already paid.

    Overall, I'm happy with Pacific Connection and would work with them again if I were to do it all over, but I would recommend watching out for the few areas of concern I mentioned above.

    Pacific Connection Catering & Events's reply:

    Hi Courtney,
    Thank you for taking the time to write a review and for having PC as a part of the wedding. We are very happy all was enjoyed. As for not replying quickly to you the night before and morning of the wedding I do apologize. You ended each of your those emails with a "if you need anything else let me know". As we did not, I did not respond. Lesson learned on my end and thank you for bringing it up. We have changed our procedure and reply to all emails even if a reply is not asked for. Hence we created our phase "GTG" (good to go) thanks to you. The very best to you both.
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    Gina Sent on 04/17/2008
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    The initial tasting was amazing and the wedding turned out OK, but there were a couple things I wish had gone differently. Just little things, like moving the specialty cocktail from cocktail hour to the reception area would have been nice. Using the personalized cocktail napkins I purchased would have been good. But, the overall food and service was good.

    Pacific Connection Catering & Events's reply:

    Hello Gina,
    First thank you for having PC as a part of your wedding team. What a lovely day for your guests, even with the monster windstorm snapping the market umbrellas in half and leveling some the dining area. I was proud of our staff for responding so quickly and resetting everything for your guests. As for the napkins we never saw them as the coordinator you gave them to never passed them on to our team to use, very sorry. The specialty drinks we were told were only for the cocktail hour again by the coordinator and again sorry. We thank you for bringing these points up as we will adjust our process for getting information from our clients to make sure these things do not happen again. The very best to you both.
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