Palm Bridal Reviews
Reviews
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5.0 out of 5 rating
5.0 out of 5 rating
31 Reviews
100% recommend it
Awards
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![Andie]()
Andie E. Sent on 10/29/2023Comfortable Sales
Kirsten was perfectly welcoming and understanding of the dress finding process. When I found the dress at another bridal shop, I felt pushed and pressured to make my purchase right away. I had wanted to make sure of my choice and not just go with the dress I found at my first store. Plus I wanted to try on more than like 6 dresses to make sure that was truly The Dress. I booked an appointment with Palm Bridal. They didn't have a dress like the one at the other store, but she took the pictures of The Dress and found some suggestions of what she had in the store to suggest. It was absolutely The Dress. I felt like I was so beautiful and it was definitely The Dress. I bought The Dress that day from Palm Bridal. I had to wait about 5 months for it to be made since I was changing a few details from the dress I tried on in the store. Kirsten helped me with those changes since I liked this dress, but I did not like certain aspects of it. She was so knowledgeable of the possibilities. When the dress came in in May... just wow. It was exactly what I was hoping for in a wedding dress and all the changes came out so much better than I could see with our discussion/planning. I am so glad I chose Palm Bridal for not only the knowledge provided by Kirsten and comfortable setting, but also supporting a local bridal shop. The prices were also extremely reasonable considering I was expecting the cost to be $$$-$$$$ (it's right next to 5th Ave S) and it was only $$-$$$. There were so many dresses in my price point. I would highly recommend that everyone look for their dress at Palm Bridal! -
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![Casey]()
Casey S. Sent on 04/02/2023Cutest bridal shop with great service
Palm bridal is such an amazing wedding shop! I had a great time at my first appointment. Kersten made sure to pick out dresses according to my survey, as well as she let myself and family pick dresses. She made the process so easy and helped me find the perfect dress and veil. There were so many styles and brands to choose from- I personally picked a justin Alexander gown. I loved working with her and the shop is adorable and welcoming! I also went there with my sister in law for her dress and had a great experience as a guest. The dresses are affordable and beautiful. I also loved how she kept in contact about when my dress would be ready, as well as where to get it tailored. -
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![Mackenzie]()
Mackenzie F. Sent on 01/10/2023Wedding Dress
I did not end up buying my dress here but the shopping experience was the absolute best at Palm Bridal in Naples. Only one bride is in the store at a time so you can relax and take time to truly shop around and decide what you like best. The price range of dresses is great as well. -
![Tessa]()
Tessa J. Sent on 03/14/2022A million times - thank you
Kersten was an absolute GEM. She was so much fun to work with, and made wedding dress shopping a stress-free experience. She welcomed my mom and I into her shop on multiple occasions, last-minute, or even opening up early one day just to ensure we found my dream dress. Palm Bridal has a beautiful selection of ANY style you could possibly think. I mentioned I wanted a "classic" look, and upon walking in, Kersten had pulled about 15 gowns that fit my style exactly! Before even meeting me! I can't say enough incredible things about my experience with Palm Bridal and have told so many friends already to go ASAP!!! They bring you in like your family, and it's the cutest shopping environment around - there's nowhere else like it :) -
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![Sasha]()
Sasha K. Sent on 08/31/2021Lovely Experience!
Kirsten was an absolute dream to work with! My mother and I had the best time finding my wedding dress and then the communication was excellent while we waited for it to be made. Veronica next door was also amazing at making my necessary alterations. I would absolutely recommend Palm Bridal to anyone! -
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![Nicole]()
Nicole P. Sent on 03/13/2021Kersten is amazing!! Highly recommend Palm Bridal!
I cannot say enough good things about Palm Bridal. Kersten is AMAZING and I'm so glad I got to work with her during my dress shopping experience. She is so sweet and personable and the shop overall is so cute! I was booking my appointment during the beginning of the COVID shutdown, so Kersten was super accommodating and set up a zoom appointment for me. When the store opened back up and I was able to come in, she had all the dresses we had gone through ready to go in the dressing room for me! It made for such an easy and exciting day and I said yes to one of the dresses she had selected for me - it was absolutely perfect! It arrived in a couple months and my experience to pick it up was just as great. I purchased a veil and hair piece from her as well and she recommended a seamstress. Please visit Palm Bridal if you are dress shopping in Naples!! You will not regret it :) -
![Ann]()
Ann S. Sent on 07/12/2020Outstanding Customer Service
This was the most amazing customer service I have ever received! I am Canadian and spend my winters in Fla so decided to look for a Mother of the Bride dress in that area where I winter. The moment I walked in the door of Palm Bridal I felt comfortable and was not pushed to purchase anything. I found a dress I loved so Kersten ordered it for me. I had to return home early due to Covid and she did not hesitate and said she would send it to my Canadian home when it arrived. When I received the dress there was an issue with sizing (not Kersten’s fault). She contacted the supplier in NYC and had them send another dress free of charge to her, then she mailed it to me all the way to Canada. Her communication was amazing throughout this whole 5 month ordeal and she kept in close touch with me the whole time keeping me informed. She has the kindest disposition and was so easy to work with. The dress arrived in time but due to Covid the wedding has been postponed for another year. I am so thankful I found this shop and it’s amazing owner. If you are looking for a stress free experience I highly recommend Palm Bridal! Thank you Kersten!! You are simply amazing!! -
Elizabeth Sent on 01/01/2021
Amazing amazing amazing
I found my isle style at Palm Bridal!
I saw my dream wedding dress—a Morilee—on Pinterest and called eight bridal shops all over the state of Florida before I found one (200 miles away) that carried it.
Palm Bridal is not that shop. Palm Bridal is the shop I went to with my mother so we could get the “try on gowns” experience before I drove across the state to pick up the dress I really wanted.
Kersten was attentive to my needs and style (I wanted no lace and no train), and she helped me choose five or six dresses to try on.
At the end of our session, she looked at me thoughtfully and recommended a final dress: an Enzoani. It didn’t fit any of my specifications—it had the longest, laciest train of any dress I’d seen in her shop—but when I put it on, I INSTANTLY fell in love.
Kersten knew what I wanted better than I myself did. I bought the Enzoani at Palm Bridal that morning and canceled my appointment for the other “dream dress.”
When my gown arrived a few weeks later, it didn’t fit quite right. Kersten went out of her way to find me a new one—she dug through her storage area until she found the exact same Enzoani in a larger size, and she let me exchange the two at no cost.
I had my heart set on off-the-shoulder sleeves, which my Enzoani didn’t have. Kersten had so many ideas about how to add the sleeves, and she even ordered me extra fabric and buttons so our alterations team could create the look. (I had enough extra fabric left over to sew a matching mask from it when the pandemic hit, too!)
Palm Bridal is a gorgeous location with a wide selection and the sweetest owner in the world. I am so beyond thankful for everything Kersten did for me. If you want a shop to go out of its way to make your experience special, this is the place. -
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![Frances]()
Frances P. Sent on 06/06/2019Kersten is amazing!
Kersten was so wonderful to work with. I felt like I knew her my whole life as we chatted away. She focused on what I really wanted and always made suggestions. She helped me find my dream dress for my wedding and I can’t thank her enough.Palm Bridal's reply:
We can't wait for you to celebrate your beautiful wedding, Frances! It was such a pleasure to have you and your family and friends in, and we are beyond thrilled that we could help you find your dream dresses ;) We send all our love and best wishes for your new adventure and thank you so much for your kind words! -
![Tatiana]()
Tatiana C. Sent on 07/21/2020Beautiful dresses, fun shopping experience!
Palm bridal made my wedding dress shopping experience fun and easy! I booked an appointment with the shop in June 2019 - once I arrived with my parents, we looked around but the ladies had already pulled several options for me based on my preferences. Trying on the dresses was fun and they helped accessorize each one to help me get a better idea of what I would look like on my big day. The third dress I tried on ended up being my dress - I knew it as soon as I looked in the mirror and I bought it about 2 weeks after my appointment. They also provided suggestions for a seamstress to help with the tailoring.
My family doesn’t live close by so I went to say ‘Yes to the dress’ alone - but Kersten and her mom Joann had a little champagne toast with me to help me celebrate.
Thank you for helping me feel so special throughout the process - I looked exactly how I wanted on my big day and my groom loved the dress, too!
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![Jennifer]()
Jennifer B. Sent on 10/02/2019Personable and Extraordinary!
If you want a personable, one of a kind, stress-free experience, you have to go visit Kersten at Palm Bridal! From the day I found my dress at her store, she has been incredible! So incredible that we decided to go through her and order some absolutely STUNNING bridesmaid dresses through her. Not only was she a rockstar and always remembered every little detail, she was effective communicating with me and the bridesmaids when our dresses would arrive. When they did, we all could genuinely hear the excitement in her voice when she personally called us to say "ITS HERE!". We have had such an amazing experience with her and I guarantee you will as well! Check out her cute boutique with a style for every bride! -
![Megan]()
Megan Sent on 10/02/2019Best in the biz!
Palm Bridal is hands down the best in SWFL! I went to several salons and tried on countless dresses but nothing compares to the personalized experience at Palm. I returned to Palm three times (picky and indecisive) and each time Kersten was so accommodating and patient with me. Kersten and her mother treat you like family and deliver a one of a kind experience. I can’t wait to walk down the aisle in my dream dress! I highly recommend! -
Lauren V. Sent on 11/25/2019
Refreshing Wedding Dress Shopping Experience
Kersten and her mother are the sweetest ladies on 5th Ave! What a refreshing experience at Palm Bridal. We never felt pressured and actually left the first day without purchasing anything to go see dresses at other places. Kersten wished us luck and I could tell she meant it. At other bridal shops, we encountered pushy salespeople and ridiculous prices. I couldn't stop thinking about this beautiful (not to mention affordable) dress at Palm Bridal. The caring treatment by Kersten and her mom really sealed the deal. Kersten even came to the shop on a day it was closed so I could come pick my dress up. Talk about customer service! On my wedding day, people were amazed by my dress. They'd never seen one like it and I relished that. I'm sure we'll be back soon - my sister's engagement is imminent! -
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![Kassie Borowski (Shelley)]()
Kassie B. Sent on 10/25/2019Above and Beyond
Kersten (the owner of Palm Bridal) is by far one of the MOST AMAZING PEOPLE in this world. She was a blessing and did EVERYTHING in her power and more to make sure I was happy with my dress. I was a very difficult bride and had a specific ideal dress in mind and she made it happen. Kersten and her mom were also very welcoming and easy going to my family and Bridesmaids that came with me to shop for wedding dresses. I can go on and on about how incredible my experience was with Kersten and Palm Bridal. I highly recommend Palm Bridal to all Brides.
The alternation shop, next to Palm Bridal did my alterations and I was beyond HAPPY and OVERJOYED with their work and how they customized my dress. My wedding dress was exactly how I wanted it and they made it the PERFECT wedding dress for me! -
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![Erin]()
Erin S. Sent on 10/08/2019Nice people and beautiful dresses
The ladies at Palm Bridal were absolute pleasures to work with. They put me at ease and were incredibly patient as I tried on dresses. They also worked with me in my tight time-frame and got me my dream dress with time to spare! The pricing was incredibly reasonable, which was a bonus for such a fabulous experience! -
![Stephanie]()
Stephanie P. Sent on 08/09/2019Excellent customer service
Kirsten was so warm and wonderful! It was a joy trying on dresses at her salon! I found the perfect dress for my wedding and I felt like a princess!Palm Bridal's reply:
So much beauty! It looks like you had the perfect day, Steph! I am so happy we could be a small part of your new journey!! Thank you for your kind words and I wish you both a lifetime of happiness! -
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