Panache Bridal Reviews
Reviews
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3.0 out of 5 rating
3.0 out of 5 rating
21 Reviews
61% recommend it
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![Guy and Lauren]()
Lauren Sent on 09/22/2015I loved my experience at Panache!! I came to my appointment with 6 people and there was some issue with my appointment making the books. At first I was nervous that the day I picked with my best fried from Oregon and my sister from Boston would start off with a flop at the bridal shop but they didn't skip a beat. I had great service and there was absolutely no pressure. I cam back a few days later and bought my dress!! Love it and can't wait to see it after alterations!! -
User2330591 Sent on 09/23/2015⭐️⭐️⭐️⭐️⭐️ 5 Stars All Around for this bridal store and their bridal consultants! Dee, Kary and Lauren were all wonderful and Super helpful in helping me with my "dream dress!" The store is beautiful and they definitely made my experience unforgettable! I would definitely recommend stoping by this store when you are looking for your dress! -
![Lauren]()
Lauren R. Sent on 05/23/2023Dream Dress!
I found the dress of my dreams here! I actually went in planning to sew my own dress, but then I found the most perfect dress for me. I didn’t want to change one thing! Also as a seamstress, I’m pretty picky about quality, but this dress was made so beautifully. Oola and Imelda took such good care of me during the selection process, and it was surprisingly easy. I thought I might be indecisive, but this Panache exclusive dress was everything I wanted and more. The matching veil really knocked it out of the park. The dress definitely needed some adjustments at the first fitting (which stressed me out more than it should have lol), but the alterations team was so excellent and handled everything wonderfully. At my second fitting, everything was 100% perfect. If you’re looking for high quality gowns at a boutique with excellent service, I highly recommend Panache. -
User1596993 Sent on 04/24/2014Panache Bridal provided me with the most beautiful and unique gown for my wedding day. I can proudly say that my gown was a knockout and look back on the big day with so much joy, much of which was attributed to how amazing I felt in the gown that was provided by Panache. The team did a great job at working with me on the right pricing for my designer gown and when it got down to the wire, making sure I felt just right in it.
I recommend that any bride who wants to look her very best in a truly unique gown run to Panache! -
User1392141 Sent on 10/22/2013There isn't a bridal gown under $1500 in the entire store. That being said, they do carry nice designer dresses, but I hear the selection is better at the Beverly Hills store. When I bought my dress here it was called Marylinn's Bridal.
They accommodated adding a train (extending it) from the designer, and they accommodated a first fitting early enough so that I could take advantage of an accessories sale. (After I bought the dress for full price when they denied my designer would have a trunk show...)
I did have some difficulty with picking up the dress and accessories- it took a while and the accessories were not ready in time, (I had to schedule ahead of time with them to pick these items up). I actually had to return twice to pick up my dress and veil because it wasn't ready. Also they didn't let me pick up my dress as soon as I paid for it in full, which was a little stressful.
Alterations were kind of high, turned out I just needed a bigger petticoat, (they didn't sell the right size for my dress- I found this out when I took my dress elsewhere for alterations/ bustle).
Overall the staff was polite, but I did have to really put my foot down to get things done.
This place is expensive, so don't come in here looking for a deal. The service was good my first time in, (and it was the first place I went to when shopping for my gown). -
![Claire]()
Claire D. Sent on 04/08/2019Get your dress there...and nothing else!
I got my dream wedding dress at Panache Pasadena. I found their selection to be amazing, their staff to be sweet, and everything to be upfront and honest during our appointment. It was easy to book an appointment, and my mom and I did not feel pushed. We even put the dress on hold, went to go get a cup of coffee, talked it over, and came back. With no pressure. We paid for the dress in full.
After the dress came in, we did feel the tone had changed. The dress came very early (2 months early!), which was a positive! But once it came, I was pressured by the staff to pick the dress up during very specific hours that don't work well with anyone who works full time. Pasadena is also not central to LA, and there were limited hours I could get the dress, look it over, and try it on to make sure it was what we ordered. They did work with me to find a time that was not mid-week so I didn't have to take off work to do it. But, I had to come within 3 days. It was almost like I worked for them.
However, their alterations process is something I will echo with other reviewers. They said they offered a basic "package" for alterations of $800. When I asked what was included in this package, they didn't have a list of services they could send me so they had to write one up and email me. Anything outside of that (very basic) $800 was extra. That felt strange since $800 seemed high. Then, the alterations appointments were also not flexible with work schedules and only did specific days. I also had a couple of strange phone calls with the manager, just asking clarifying questions about what was included, that felt pushy and rude.
Ultimately, I decided not to go with the alterations after reading reviews and comparing this service to others in the city. I just had a bad feeling about it. I went with The Williamsburg Seamster, who, for under $800 did a total custom alteration with refitting the bodice and a custom bustle.
When I went to pick up my dress, I tried it on. I felt so beautiful. I said "I look beautiful." The store's manager (a woman, not sure her name,) said "You would be...if you had gotten alterations from us." As if me feeling beautiful in my dress is conditional on hiring Panache. It hurt my feelings, for sure. I thought I was mishearing, and she said it AGAIN. The Williamsburg Seamster said not much work needed to be done on the dress, fyi. Women don't need to hurt other women or body shame or make them feel bad.
Summary: Buy your dress from Panache for sure! As for the rest, rethink it! -
User2047198 Sent on 02/21/2015Horrible service once you purchase something. Once you have given them money, they could care less about quality, and customer service.
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![Lauren]()
Lauren Sent on 08/16/2019Go somewhere else or LIE about your wedding date
Griselda was absolutely lovely. She was so kind. She was not pushy at all. She gave me and my mom the entire layout of the store, telling me how it was organized by designer and gave me the approximate price per designer. She let me choose whatever dresses I wanted to try on. She didn't make me feel pressed for time. She let me go at my own pace.
We ended our first appointment, and I wasn't ready to commit to a dress as I was still exploring options.
I ended up finding THE dress at another bridal salon, where I also had a lovely helper. However, Panache is more convenient for me to do alterations with, so I was hoping to purchase through them.
I called the salon to see if they had the dress since they carry the designer. The women who helped me on the phone were super kind. They told me they'd call their other locations. Ultimately, none had it, so they called the designer and were able to special order the dress rental for my appointment for a $200 fee (which was reimbursed with purchase of a dress). They also were able to transfer in another dress I wanted to try on from another Panache location that had it.
At my second appointment, they were so accommodating. I brought a large group (5 people with me). They offered me a private back room, but I opted for a large mirror space. They offered the whole party waters and had put champagne on ice in the back waiting for me to say yes to the dress. My second appointment lasted 3 hours as I struggled to decide between my top 3 dresses. Griselda was so so so patient. She was amazing. I chose my dress. THE dress that I initially saw at the other salon, AND Panache's price was $200 less than the other salon. Woo!
After such a positive experience with trying on and buying the dress, I am so frustrated. My wedding was in June, so thankfully all of this is behind me, but I want to save the next person from this disappointment and annoyance.
I ordered an Enzoani dress from Panache Pasadena. At the time I ordered with Griselda, I told her I planned to add custom beading with Panache alterations specialists, which we both knew would take months.
I ordered the dress in July 2018, with my wedding in June 2019, which I figured would be plenty of time. I was told when I ordered it would take 4-5 months for my dress to come in, so I figured it would arrive November/December.
I called end of December to the store for an update since I hadn't heard from them. The woman I spoke to was kind and told me according to their online system my dress had a ship date of January 1 and that I should have it by end of January and they'd call me to update me.
After no contact, I called end of January and asked where is my dress. The woman I spoke to this time was semi-rude and sort of laughed at me. She said she didn't know where I'd gotten my information from but said she tells her bride Enzoani takes 6-7 months and that I'd likely have my dress end of February and that I'd get a call back.
After again no contact, I call back end of February wanting an update. This time I get the "ordering manager" was how she identified herself. She told me that they delayed ordering my dress because my wedding was so far away when I ordered and they didn't want me to worry about holding on to my dress before my wedding. I naturally was furious and explained how I purposefully ordered my dress so far in advance because I had massive alterations planned for it. Hearing the worry in my voice, she told me she'd contact Enzoani and get an update and call me back the next day.
Two days later after not getting a call back, I called the store. This time I got Griselda. She told me the ordering manager wasn't working that day. She told me the ordering manager was wrong and that my dress had been ordered right away but that Enzoani was just backed up and delayed my dress. She said my dress would arrive in a week. Of course it took 2-3 weeks after that for my dress to actually arrive, so I got my dress END OF MARCH 2019 after ordering JULY 201.
Panache gave me so many different excuses as to why my dress arrived so late, I don't know what is true. It stressed me out, which is not what a bride needs. I took my dress to be altered at the Panache Beverly Hills store, so I will review that experience on their page, but I do want to note that Panache Beverly Hills told me they wouldn't be able to do my requested alterations in time for my JUNE wedding because I "didn't give them enough time" I had them call the Pasadena store who basically told the Beverly Hills store they had to get my alterations done in time because of the mess up in delivering my dress, so I did get the dress with the alterations I wanted, but only after the biggest headache of my entire wedding planning process. GET YOUR DRESS SOMEWHERE ELSE! OR LIE ABOUT YOUR WEDDING DATE! TELL THEM IT IS 2 MONTHS BEFORE IT ACTUALLY IS! I WISH I HAD! -
![Jess]()
Jess C. Sent on 03/03/2020Your worst nightmare
One word=NIGHTMARE.
STAY FAR AWAY.
I’ll be as concise, honest and fair as possible.
I went dress shopping here during Black Friday 2018. It was a positive experience and I felt warmth and well looked after. I said “yes to the dress” after two visits and was ecstatic. Little did I know, it was all going to go rapidly down hill from here...
August 2019-my dream dress had arrived. I planned to open my dress box during my makeup/hair trial so I could try on the veil with my hair done. Makeup=perfect, hair=gorgeous, I open the box.
It was the wrong dress.
Mild freak out, called Panache-eventually all sorted, to Panache’s respect, they well made up for the fact it was their fault they ordered the wrong dress. Apparently, “this does happen”, quoted an employee. When I return the wrong dress, the employee that helped me noticed it was my second choice dress, “aww Jess, you do remember how much you loved this dress though?”. Not the point. Why would you say that? Not the dress I picked and ordered.
They called the designer to make the correct dress. Thankfully it could be done.
They told me they would call me to give updates on this new dress. They didn’t. I had to chase them down every time.
By the time my new dress is ready, it is 7 weeks until my wedding so they encourage me to have my first fitting. I wasn’t prepared, I should have came back, but I let them fit me. I didn’t feel confident about the fitting, but I put stupidly put my trust in their alterations woman.
When I go for my final fitting-the dress doesn’t fit. And the lady “helping” me has the audacity to say “Well, we don’t take in more than we measure” implying it’s my fault the dress doesn’t fit ( I have been working out and losing weight so this hits a nerve), she then goes to ask my wedding planner who was with me, “oh, is she bloated?” I hate that I have a complex, but I do, nevertheless you don’t ever say that to anyone, let alone a bride. They fix it that day, but the last final kicker...
On my wedding day, my gorgeous and perfect dress that I spent over four grand on, STARTS TO FALL APART. The bodice bracing starts to poke out of the top of my dress and a guest had to embarrassingly point it out to me. Are you kidding me?? I can’t blame this entirely on the designer as they had to rush a job because Panache ordered the wrong dress in the first place.
I send an email to Panache to let them know what happened. We’ve been playing telephone tag for 2 weeks regarding it and honestly, they clearly have shown they don’t care about me or my HORRENDOUS nightmare of an experience with them or they would try harder to contact me and make amends.
They got their money, they got rid of me and my boss of a wedding planner.
They don’t care about you. They just want your money.
STAY FAR FAR AWAY.
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