Pearl's Place Reviews

Reviews
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4.1 out of 5 rating
4.1
Good
175 reviews
Recommended by 81% of couples
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Quality of service 4.1 out of 5 rating
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Average response time 4 out of 5 rating
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Professionalism 4 out of 5 rating
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Value 4.3 out of 5 rating
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Flexibility 3.9 out of 5 rating



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User photos

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Miranda Sent on 02/01/20225 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
My Dream Dress
Kim did an amazing job and found my DREAM dress! I would recommend them to anyone and everyone.Kim did an amazing job and found my DREAM dress! I would recommend them to anyone and everyone.-
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Quality of service
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Caitlin Sent on 03/13/20205 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Lisa helped me say "Yes to the dress!"
Our wedding was a destination wedding in Gatlinburg, TN on June 23, 2019. Pearl's place has many beautiful dresses and Lisa helped me find a dress that made me feel beautiful! I walked into Pearl's Place after having a terrible experience at another store down the road. Lisa met me with a smile and asked a few questions about what I wanted. She cheered me up and assisted me in making an appointment to come back later that week. The first dress she showed me that I tried on during my appointment was "the dress!" Lisa showed me dresses in my budget, which I was appreciate of. She was very sweet and kind. She gave her honest opinion and...Our wedding was a destination wedding in Gatlinburg, TN on June 23, 2019. Pearl's place has many beautiful dresses and Lisa helped me find a dress that made me feel beautiful! I walked into Pearl's Place after having a terrible experience at another store down the road. Lisa met me with a smile and asked a few questions about what I wanted. She cheered me up and assisted me in making an appointment to come back later that week. The first dress she showed me that I tried on during my appointment was "the dress!" Lisa showed me dresses in my budget, which I was appreciate of. She was very sweet and kind. She gave her honest opinion and was not only trying to make a sale. I appreciated her honesty! During my appointment, the other staff members also helped and let me know they thought that was "the dress" too! It was such a relaxed atmosphere, which was nice. I wanted to find a dress that wouldn't feel too heavy in the summer heat, but was within my budget. I wanted a dress that was simple, yet beautiful. She found it on the first try!
My appointment at Pearl's Place was on 10/26/18 for my wedding in June 2019. Pearl's Place ordered the dress and it came in around end of February 2019 to beginning March 2019.
Let my husband's reaction show you what he thought of the dress on me in the pictures! He is not a man who cries very often, but he cried big tears when he saw me come down the aisle that day!-
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+6 photos
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Quality of service
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Carissa Sent on 11/26/20165 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
I would highly recommend this place! I went to this shop after a terrible experience at David's Bridal and they were so helpful. Lisa was the best and a great consultant. I wasn't expecting to find anything today and I did
and it is beautiful! And I got a discount for black Friday! You will not be disappointed when going here to try on dresses!
I would highly recommend this place! I went to this shop after a terrible experience at David's Bridal and they were so helpful. Lisa was the best and a great consultant. I wasn't expecting to find anything today and I did
and it is beautiful! And I got a discount for black Friday! You will not be disappointed when going here to try on dresses!
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Camille Sent on 12/10/20125 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Pearls place is the first place to look for your wedding dress. I bought my dress here for a way cheaper price tag than at other bridal stores. I also bought my bridesmaid dresses here too. Best bang for your buck!!!
And even though I didn't visit the actual store service was great. I just went and tried my
Dress on at another bridal store to be sure of the size before ordering.Pearls place is the first place to look for your wedding dress. I bought my dress here for a way cheaper price tag than at other bridal stores. I also bought my bridesmaid dresses here too. Best bang for your buck!!!
And even though I didn't visit the actual store service was great. I just went and tried my
Dress on at another bridal store to be sure of the size before ordering. -
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Stacey Sent on 06/04/20125 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
My wedding was May 18, 2012 and I had read ratings prior to going to the store. I'm glad I didn't follow the reviews my wedding dress was great and my experience was excellent. Domique did my alterations my dress fit like a glove. I love pearls place!!!My wedding was May 18, 2012 and I had read ratings prior to going to the store. I'm glad I didn't follow the reviews my wedding dress was great and my experience was excellent. Domique did my alterations my dress fit like a glove. I love pearls place!!! -
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Kelsey Sent on 06/14/20105 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
I ordered my dress from Pearl's Place after finding it in a store in Austin. Pearl's Place was almost $1000 cheaper (WOW!), making the dress in my budget. It arrived two MONTHS early and was perfect. I absolutely love my dress and received so, so many compliments on it.
HIGHLY recommended.I ordered my dress from Pearl's Place after finding it in a store in Austin. Pearl's Place was almost $1000 cheaper (WOW!), making the dress in my budget. It arrived two MONTHS early and was perfect. I absolutely love my dress and received so, so many compliments on it.
HIGHLY recommended. -
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Laura Sent on 03/09/20105 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
I ordered my girl's dresses from here and what a great deal! I did our order over the phone and had no problems at all.I ordered my girl's dresses from here and what a great deal! I did our order over the phone and had no problems at all. -
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Veronica Sent on 05/26/20095 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
No doubt about it, this was one of the best decisions I made! I saved $500 by ordering my dress from them, and it came in 2 months earlier than the bridal salon quoted me. It was a no-brainer for me, and it all worked out perfectly. It's not their fault the dress was too big, I can only blame it on the measurements and the designer's size chart. The salon would have ordered me the same size, and charged me wayyyy too much to alter it. Pearl's Place is the way to go! HIGHLY RECOMMENDED!!!No doubt about it, this was one of the best decisions I made! I saved $500 by ordering my dress from them, and it came in 2 months earlier than the bridal salon quoted me. It was a no-brainer for me, and it all worked out perfectly. It's not their fault the dress was too big, I can only blame it on the measurements and the designer's size chart. The salon would have ordered me the same size, and charged me wayyyy too much to alter it. Pearl's Place is the way to go! HIGHLY RECOMMENDED!!! -
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Haley Sent on 12/22/20205 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
The best experience
I can’t explain how amazing Lisa was at pearls place . Her pinning magic helped me pick a perfect custom dress .I can’t explain how amazing Lisa was at pearls place . Her pinning magic helped me pick a perfect custom dress . -
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Cara Sent on 11/30/20195 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Friendly and Accommodating with a great selection
Pearl's Place is the perfect place to get your dress. I walked in discouraged from another dress shop. They helped me within 15 minutes of putting my name on the list. Kim listened to my wants and kept me within my budget. She was knowledgeable and fun to work with. She picked out two dresses for me and I ended up purchasing the second dress! It was perfect. She knew exactly what would look good on my body even if I was unsure at first. I would recommend Pearl's Place! (one note: they do not have an in-house seamstress)Pearl's Place is the perfect place to get your dress. I walked in discouraged from another dress shop. They helped me within 15 minutes of putting my name on the list. Kim listened to my wants and kept me within my budget. She was knowledgeable and fun to work with. She picked out two dresses for me and I ended up purchasing the second dress! It was perfect. She knew exactly what would look good on my body even if I was unsure at first. I would recommend Pearl's Place! (one note: they do not have an in-house seamstress) -
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Leah Sent on 01/08/20195 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Found my gown!
I found Pearl’s Place as I was looking to try on a brand new Wtoo gown. I flew in and tried on gowns with my mom and Dad. From the start I was impressed by the organization, selection, and knowledge of the staff. We were allowed to browse will no pressure and they recommended a few additional gowns once they got an idea of what I was looking for. The ladies were helpful without being too invasive or pushy like I’ve experienced at other salons. We saved my gown for last and I knew immediately it was my gown. The team made my experience stress free and fun. My parents even enjoyed the day! I bought my gown that...I found Pearl’s Place as I was looking to try on a brand new Wtoo gown. I flew in and tried on gowns with my mom and Dad. From the start I was impressed by the organization, selection, and knowledge of the staff. We were allowed to browse will no pressure and they recommended a few additional gowns once they got an idea of what I was looking for. The ladies were helpful without being too invasive or pushy like I’ve experienced at other salons. We saved my gown for last and I knew immediately it was my gown. The team made my experience stress free and fun. My parents even enjoyed the day! I bought my gown that day and it came in two months early. They even shipped it to me when I got sent overseas again on very little notice. The prices and selection are amazing and I would definitely shop here again for all of my gowns and accessories. Thank you Pearl’s Place! -
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Diana Sent on 05/23/20175 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
When searching for Bridesmaids dresses I really didn't want my girls to have to pay the original price of the Alfred Sung dress I picked out which was $200. I am all about saving money as long as the quality is still up to my standards. I did my researched and checked out loads of places online. After speaking with past Brides and Fred at Pearl's Place, I made the decision to order from Pearl's Place. I could not have been happier. The dresses arrived 1 month ahead of schedule and were perfect!When searching for Bridesmaids dresses I really didn't want my girls to have to pay the original price of the Alfred Sung dress I picked out which was $200. I am all about saving money as long as the quality is still up to my standards. I did my researched and checked out loads of places online. After speaking with past Brides and Fred at Pearl's Place, I made the decision to order from Pearl's Place. I could not have been happier. The dresses arrived 1 month ahead of schedule and were perfect! -
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Diane Sent on 04/14/20175 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Loved them. Everyone was sweet and helpful.Loved them. Everyone was sweet and helpful. -
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Rachel Sent on 08/04/20165 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
My experience at Pearl's was absolutely magical! The very first dress I tried on was "the one." I had given a vague description of what I was picturing and she nailed it on the first try. I don't know how she did it! I tried on a couple more, including the one I went in thinking I would go with, but none of them glowed the way that first one did. I was visiting from out of state and they were very accommodating of my schedule throughout the consultation and fitting process. I want to thank everyone at Pearl's for helping me feel so beautiful on our special day!My experience at Pearl's was absolutely magical! The very first dress I tried on was "the one." I had given a vague description of what I was picturing and she nailed it on the first try. I don't know how she did it! I tried on a couple more, including the one I went in thinking I would go with, but none of them glowed the way that first one did. I was visiting from out of state and they were very accommodating of my schedule throughout the consultation and fitting process. I want to thank everyone at Pearl's for helping me feel so beautiful on our special day! -
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User2473983 Sent on 12/18/20155 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
This was the only place I had to look for my wedding dress. The workers here are very patient and helpful. I had no problems with the alterations. Everything was perfect and my dress was beautiful! thank you!This was the only place I had to look for my wedding dress. The workers here are very patient and helpful. I had no problems with the alterations. Everything was perfect and my dress was beautiful! thank you! -
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User2289706 Sent on 08/27/20155 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Found the dress of my life. Thank you for the helpFound the dress of my life. Thank you for the help -
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Amanda Sent on 08/20/20155 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
I have always known that my wedding dress would come from Peal's Place. The owners and staff are like a second family to me (since my grandmother used to work there). I can't believe that it only took five dresses to find the one! Michelle made my experience of shopping for a wedding dress very exciting as I tried the dresses on. And when I found the one she was just as excited as I was. Thank you for all of your help. And also thank you for Jordan, Courtney and Ms. Elaine.I have always known that my wedding dress would come from Peal's Place. The owners and staff are like a second family to me (since my grandmother used to work there). I can't believe that it only took five dresses to find the one! Michelle made my experience of shopping for a wedding dress very exciting as I tried the dresses on. And when I found the one she was just as excited as I was. Thank you for all of your help. And also thank you for Jordan, Courtney and Ms. Elaine. -
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Debra Sent on 08/19/20155 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
I am the grandmother of the bride and I was present when my granddaughter was shopping for her wedding dress from Pearl's Place. I saw the service she got while there and decided I would shop for my dress there also. Tena was my consultant for my shopping experience and it was very rewarding. She was tireless in bringing me selection after selection until she found the perfect one for me. I truly felt she was not just trying to sell me anything just to get the sale. She was very honest and professional in giving advice and pointers in my selection. I felt she was very knowledgeable in her selections for me as to what would look best...I am the grandmother of the bride and I was present when my granddaughter was shopping for her wedding dress from Pearl's Place. I saw the service she got while there and decided I would shop for my dress there also. Tena was my consultant for my shopping experience and it was very rewarding. She was tireless in bringing me selection after selection until she found the perfect one for me. I truly felt she was not just trying to sell me anything just to get the sale. She was very honest and professional in giving advice and pointers in my selection. I felt she was very knowledgeable in her selections for me as to what would look best on me and my compliment my body shape. I cold not have been more pleased with the service and attention I received from Tena. I will recommend her to anyone in the market for formal/wedding attire. She knows exactly what she is doing and she does it very well. -
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Martha Sent on 06/09/20155 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
For years my family has shopped in this store. So many prom, Mardi Gras and bridesmaids. Now it is my turn and I could not be happier. Tell you the truth it was all of the people in the store. Ruth, Lisa and Courtney were wonderful, just amazing. My gown will be the perfect dream of my life. I have been in many other weddings where bridesmaids have be sourced there. I have not one single complaint and just cannot wait for my gown to come in. Those who complain have no idea of the level of service at that store.For years my family has shopped in this store. So many prom, Mardi Gras and bridesmaids. Now it is my turn and I could not be happier. Tell you the truth it was all of the people in the store. Ruth, Lisa and Courtney were wonderful, just amazing. My gown will be the perfect dream of my life. I have been in many other weddings where bridesmaids have be sourced there. I have not one single complaint and just cannot wait for my gown to come in. Those who complain have no idea of the level of service at that store. -
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User2012144 Sent on 01/16/20155 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
I loved this place! They had my perfect dress, it came in on time and the staff (as well as the owners who are on site all day every day to answer every question) were all extremely friendly! During the time that I spent there I saw a few examples of the negativity written about on this site and I was appalled by the customer, not the service! People wanting special treatment, people saying they gained a little weight (and expecting the seamstress to what, glue the extra fabric back on?), people not listening to the explanation of how sizing differs by designer. Every girl knows some brands run small so when people came in upset, even I could've...I loved this place! They had my perfect dress, it came in on time and the staff (as well as the owners who are on site all day every day to answer every question) were all extremely friendly! During the time that I spent there I saw a few examples of the negativity written about on this site and I was appalled by the customer, not the service! People wanting special treatment, people saying they gained a little weight (and expecting the seamstress to what, glue the extra fabric back on?), people not listening to the explanation of how sizing differs by designer. Every girl knows some brands run small so when people came in upset, even I could've explained, just by overhearing from earlier brides, what the protocol was! I don't understand the negativity. You come in happy ready to prepare for the happiest day of your life and you leave happy with an order for a beautiful dress! Thank you Pearl's place! -
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Kim Sent on 08/03/20145 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
OWNER WAS GREAT WITH WORKING WITH MY BRIDAL PARTY THAT WAS VERY LARGE.OWNER WAS GREAT WITH WORKING WITH MY BRIDAL PARTY THAT WAS VERY LARGE. -
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User1712951 Sent on 07/15/20145 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
the minute I walked through the door, everyone was so helpful. The first four dresses that I tried on was a nightmare, but the last dress was the dress! They provided wonderful customer service.the minute I walked through the door, everyone was so helpful. The first four dresses that I tried on was a nightmare, but the last dress was the dress! They provided wonderful customer service. -
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User1653693 Sent on 06/09/20145 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
We ordered all of our bridesmaid dresses from Pearl's Place, and everyone was very happy. They were received promptly, and we paid much less than we would have at our local bridal shop. Two of my bridesmaids were local, while 3 of them lived out of state, and they were able to ship them directly to them so alterations could be done. Overall, no complaints and a perfect experience.We ordered all of our bridesmaid dresses from Pearl's Place, and everyone was very happy. They were received promptly, and we paid much less than we would have at our local bridal shop. Two of my bridesmaids were local, while 3 of them lived out of state, and they were able to ship them directly to them so alterations could be done. Overall, no complaints and a perfect experience. -
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Mallory Sent on 06/07/20145 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Ruth helped me find the perfect dress! She was patient, helpful, honest, and had me try on dresses I never would have on my own, which ultimately paid off cause one of them wound up being "the one"! The entire staff is so friendly, outgoing, and answer all your questions and then some!
Tena helped my mom find her dress and her bubbly personality and "don't care" attitude were contagious. She convinced my mom to try on a sexy, black, backless number which looked absolutely gorgeous on her! Thanks Tena for breaking my mom out of her shell!!Ruth helped me find the perfect dress! She was patient, helpful, honest, and had me try on dresses I never would have on my own, which ultimately paid off cause one of them wound up being "the one"! The entire staff is so friendly, outgoing, and answer all your questions and then some!
Tena helped my mom find her dress and her bubbly personality and "don't care" attitude were contagious. She convinced my mom to try on a sexy, black, backless number which looked absolutely gorgeous on her! Thanks Tena for breaking my mom out of her shell!! -
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User1650019 Sent on 06/06/20145 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Pearl's place has a wide selection of dresses. The ladies were so nice and helpful. I LOVE my wedding dress.Pearl's place has a wide selection of dresses. The ladies were so nice and helpful. I LOVE my wedding dress. -
Quality of service
Are you interested?
Are you interested?