Phantom Entertainment Reviews

Reviews

• Brianna M. Sent on 10/07/2020
  5 out of 5 rating

  5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  Best People to Work With Ever!!!

  We did an escape room for our wedding...which was super hard to find! They were set up on time, super friendly, let us pay for an extra hour, took sign ups so guests werent waiting around and were super simple to work with. The quality of the room was awesome too...they had a tv in the room to countdown the time and a good variety of puzzles and props. We love escape rooms and this was absolutely worth it and just like the real ones

  We did an escape room for our wedding...which was super hard to find! They were set up on time, super friendly, let us pay for an extra hour, took sign ups so guests werent waiting around and were super simple to work with. The quality of the room was awesome too...they had a tv in the room to countdown the time and a good variety of puzzles and props. We love escape rooms and this was absolutely worth it and just like the real ones
• Alyssa Sent on 10/09/2012
  5 out of 5 rating

  5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  It was well worth having the mechanical bull! Everyone had a blast and i would recommend this company in a heartbeat!

  It was well worth having the mechanical bull! Everyone had a blast and i would recommend this company in a heartbeat!
• Laura Sent on 10/19/2011
  5 out of 5 rating

  5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0
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    5.0 out of 5 rating
    5.0

  Jon was incredible!! Everyone was dancing and having a blast! We left the music selections up to him and the guests which turned out perfect! We also used the photo booth from Phantom which was a hit as well. The attendant helped the guests put the strips in a scrapbook for us. Everyone was a pleasure to work with and very professional and responsive!

  Jon was incredible!! Everyone was dancing and having a blast! We left the music selections up to him and the guests which turned out perfect! We also used the photo booth from Phantom which was a hit as well. The attendant helped the guests put the strips in a scrapbook for us. Everyone was a pleasure to work with and very professional and responsive!
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• Jessica Sent on 10/05/2011
  5 out of 5 rating

  5.0
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    5.0
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    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  Greg from Phantom Entertainment was an awesome DJ at my wedding. He had everybody up dancing and having a fabulous time. This is exactly what I wanted for my special day. Also, Sarah who runs the front office was very friendly and helpful.

  Greg from Phantom Entertainment was an awesome DJ at my wedding. He had everybody up dancing and having a fabulous time. This is exactly what I wanted for my special day. Also, Sarah who runs the front office was very friendly and helpful.
• Jess Sent on 10/06/2008
  5 out of 5 rating

  5.0
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    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  The music selection was awesome. They had everyone out of their seats. It was great.

  The music selection was awesome. They had everyone out of their seats. It was great.
• Kristen Sent on 08/10/2010
  4.8 out of 5 rating

  4.8
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
  • Professionalism
    4.5 out of 5 rating
    4.5
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    4.5 out of 5 rating
    4.5
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    5.0 out of 5 rating
    5.0

  Greg did a great job with our wedding. I knew him him as a client from an old job, and he really did a great job with the music. Everyone danced all night, and that is exactly what I wanted. We played a wide variety of music and just had a great night using Phantom.

  Greg did a great job with our wedding. I knew him him as a client from an old job, and he really did a great job with the music. Everyone danced all night, and that is exactly what I wanted. We played a wide variety of music and just had a great night using Phantom.
• Ken Sent on 07/23/2009
  4.7 out of 5 rating

  4.7
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    3.5 out of 5 rating
    3.5
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  Our DJ Bob was simply GREAT. He worked with us from the moment we met. He let us do what we wanted to do, and still kept the reception going. Everyone there seemed to really enjoy him and his work. The only pitful was some of the communication with the corporate office was slow.

  Our DJ Bob was simply GREAT. He worked with us from the moment we met. He let us do what we wanted to do, and still kept the reception going. Everyone there seemed to really enjoy him and his work. The only pitful was some of the communication with the corporate office was slow.
• Abby Sent on 08/26/2011
  4.5 out of 5 rating

  4.5
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    5.0 out of 5 rating
    5.0
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    4.0 out of 5 rating
    4.0
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    4.0 out of 5 rating
    4.0
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    5.0 out of 5 rating
    5.0
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    4.5 out of 5 rating
    4.5

  We truly enjoyed our experience with Phantom Entertainment. Greg M was very easy to work with and figured out who we were and what we would like to be played at the wedding. The location of their office is a little difficult to find but the overall experience was great. We highly recommend them.

  We truly enjoyed our experience with Phantom Entertainment. Greg M was very easy to work with and figured out who we were and what we would like to be played at the wedding. The location of their office is a little difficult to find but the overall experience was great. We highly recommend them.
• Denise Sent on 06/11/2010
  4.5 out of 5 rating

  4.5
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    3.5 out of 5 rating
    3.5
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    4.0 out of 5 rating
    4.0

  Our DJ Bob was fabulous! We couldn't have asked for better! We had a New Years Eve wedding and my husband and I actually stayed to dance the last 3 songs Bob had planned while the hotel was cleaning up. We loved him!
  
  The only pitfall here was that we didn't get to personally meet with Bob first and hence there was confusion on our first dance which was supposed to be a slow song that flipped to a party song. It wasn't his fault but be sure that if you have any special requests that the main office documents it well or lets you talk directly to your DJ about it.

  Our DJ Bob was fabulous! We couldn't have asked for better! We had a New Years Eve wedding and my husband and I actually stayed to dance the last 3 songs Bob had planned while the hotel was cleaning up. We loved him!
  
  The only pitfall here was that we didn't get to personally meet with Bob first and hence there was confusion on our first dance which was supposed to be a slow song that flipped to a party song. It wasn't his fault but be sure that if you have any special requests that the main office documents it well or lets you talk directly to your DJ about it.
• 
  User867343 Sent on 07/17/2012
  2.4 out of 5 rating

  2.4
  • Quality of service
    2.0 out of 5 rating
    2.0
  • Average response time
    4.0 out of 5 rating
    4.0
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    2.0 out of 5 rating
    2.0
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    2.0 out of 5 rating
    2.0
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    2.0 out of 5 rating
    2.0

  After the party I was told that the songs people were requesting to be played, the response they received were "will see" or "you don't want that" also there was no participation with the group at all except to say it was cake time.

  After the party I was told that the songs people were requesting to be played, the response they received were "will see" or "you don't want that" also there was no participation with the group at all except to say it was cake time.

  Phantom Entertainment's reply:

  We apologize for you not being entirely satisfied with your Disc Jockey entertainment. For all of our DJ events, clients are asked to fill out a form for requested songs, whether to take on site requests, announcements to be made and if they would like audience participation games and songs to be played. If this sheet is not filled out it is hard to know exactly what the client is looking for. Certain events call for one of our Disc Jockeys to act as background dinner music only while others are looking for a more interactive experience which that sheet helps us decipher. We also give all clients the opportunity to meet with their entertainer before their event to make sure everyone is on the same page. As for this particular event, all on-site requested songs were documented and played, and the DJ made the only announcement asked of him.
  I guarantee our entertainer did not mean to sound short when responding to music requests. Typically, they have a few songs lined up so that the music is playing continuously and must look to see if we have the requested song in our database. If we have the song it will be played, unless it does not fit the style of music requested by the client.
  
• William C. Sent on 04/26/2022
  1.4 out of 5 rating

  1.4
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    1.0 out of 5 rating
    1.0
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    1.0 out of 5 rating
    1.0
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    1.0 out of 5 rating
    1.0
  • Value
    3.0 out of 5 rating
    3.0
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    1.0 out of 5 rating
    1.0

  Extremely Unprofessional, Rude

  I had gone through a lot of trouble trying to book with Phantom. I called at least three times and sent an email to no avail. I needed to change and then book my quote. On my last call the owner answered who immediately told me they did not have anyone to host my event. After I tried to talk this through I was interrupted continually while talking. The demeanor of the conversation Wass that the issue was mine not theirs, a complete inability to listen and strategize solutions, and in the end hung up on me! If that is how Phantom treats customers I can't imagine that the equipment or service will be good. She complained about having no employees but who would want to work for her?

  I had gone through a lot of trouble trying to book with Phantom. I called at least three times and sent an email to no avail. I needed to change and then book my quote. On my last call the owner answered who immediately told me they did not have anyone to host my event. After I tried to talk this through I was interrupted continually while talking. The demeanor of the conversation Wass that the issue was mine not theirs, a complete inability to listen and strategize solutions, and in the end hung up on me! If that is how Phantom treats customers I can't imagine that the equipment or service will be good. She complained about having no employees but who would want to work for her?
• Orli G. Sent on 08/17/2021
  1.2 out of 5 rating

  1.2
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    1.0 out of 5 rating
    1.0
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    1.0 out of 5 rating
    1.0
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    1.0 out of 5 rating
    1.0
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    2.0 out of 5 rating
    2.0
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    1.0 out of 5 rating
    1.0

  Ink ran out during party, no backup

  I hired this company for a party. 5 days before the party, I had to reach out to them to confirm, explained in the email who to contact at the venue, then received a very unprofessional email back saying hello to someone not on the email chain. At the party, there was no attendant for the photo booth (we also had wax hands there was someone for that) , the pictures began very dark, after complaining about the quality of the pictures they did a minor adjustment. Still not great, guest were complaining on the quality and the strips come out uncut. After about an hour the ink ran out, there was no back up. Probably the reason the picture quality was so poor. We paid for a booth that was horrible. I emailed my contact person the following day, 4 days later I still have not received a response.

  I hired this company for a party. 5 days before the party, I had to reach out to them to confirm, explained in the email who to contact at the venue, then received a very unprofessional email back saying hello to someone not on the email chain. At the party, there was no attendant for the photo booth (we also had wax hands there was someone for that) , the pictures began very dark, after complaining about the quality of the pictures they did a minor adjustment. Still not great, guest were complaining on the quality and the strips come out uncut. After about an hour the ink ran out, there was no back up. Probably the reason the picture quality was so poor. We paid for a booth that was horrible. I emailed my contact person the following day, 4 days later I still have not received a response.
• Esther Sent on 08/17/2021
  1 out of 5 rating

  1.0
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    1.0 out of 5 rating
    1.0
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    1.0 out of 5 rating
    1.0
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    1.0 out of 5 rating
    1.0
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    1.0 out of 5 rating
    1.0
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    1.0 out of 5 rating
    1.0

  Stole Money from Us

  Hired them for a photo booth and halfway through the party they ran out of ink so the photo booth couldn’t be used. They are unresponsive and won’t give us any money back even though they did not complete the job. Total scam.

  Hired them for a photo booth and halfway through the party they ran out of ink so the photo booth couldn’t be used. They are unresponsive and won’t give us any money back even though they did not complete the job. Total scam.
• Melanie C. Sent on 05/28/2019
  1 out of 5 rating

  1.0
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    1.0 out of 5 rating
    1.0
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    1.0 out of 5 rating
    1.0
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    1.0 out of 5 rating
    1.0
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    1.0 out of 5 rating
    1.0
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    1.0 out of 5 rating
    1.0

  Negligent, kid got hurt, they didn't care

  My son got hurt because they used a ladder and forgot to move it. My other son was given an incorrectly sized harness and almost got on the zipline before the supervisor noticed. I made an incident report and it took the owner over a week to contact me. He had incorrect information and then told me not to call anymore because I 'got my way.' They apparently don't use the ladder anymore. Very discouraged by the negligence of all the workers there and how unprofessionally it was handled. Your welcome Phantom Entertainment for trying to help you with your best practices! Don't use them if you can help it.

  My son got hurt because they used a ladder and forgot to move it. My other son was given an incorrectly sized harness and almost got on the zipline before the supervisor noticed. I made an incident report and it took the owner over a week to contact me. He had incorrect information and then told me not to call anymore because I 'got my way.' They apparently don't use the ladder anymore. Very discouraged by the negligence of all the workers there and how unprofessionally it was handled. Your welcome Phantom Entertainment for trying to help you with your best practices! Don't use them if you can help it.