Primo Alterations & Dry Cleaning Reviews

Reviews

• Holly Sent on 07/07/2019
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Excellent customer service

  I was referred to Primo by Luv Bridal (where I purchased my dress). I have gone in now for a few fittings and I am always so impressed by their customer service. I actually look forward to the fittings because the owner and assistants are just the sweetest people. I am so excited they are doing the alterations to my dress. They even helped me pick out a beautiful custom belt that will be glued onto my belt. I can't wait to see my finished dress! I just know it will be perfect.

  I was referred to Primo by Luv Bridal (where I purchased my dress). I have gone in now for a few fittings and I am always so impressed by their customer service. I actually look forward to the fittings because the owner and assistants are just the sweetest people. I am so excited they are doing the alterations to my dress. They even helped me pick out a beautiful custom belt that will be glued onto my belt. I can't wait to see my finished dress! I just know it will be perfect.
• Yael K. Sent on 09/23/2019
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Amazing experience with Primos Alterations!

  Mona and her team are absolutely incredible! When I first came in 2 months ahead of my wedding, I had a lot of changes I wanted to make to my wedding dress – adding lace to the bottom, lowering the back, bringing the bust in. Mona listened to everything and was so accommodating, she took my dress and turned it into exactly what I envisioned. It was like a custom dress at the end, solely based on the Primos Alterations team’s professionalism. Even though the alterations were expensive, it was the absolute dream dress and I got so many compliments on it during the wedding!!! In addition, her team works so hard to accommodate every need - 3 days before the wedding, I went to pick the dress up and the bust was too big. Her team was able to fix it that day. I would recommend Mona for any custom needs!!!

  Mona and her team are absolutely incredible! When I first came in 2 months ahead of my wedding, I had a lot of changes I wanted to make to my wedding dress – adding lace to the bottom, lowering the back, bringing the bust in. Mona listened to everything and was so accommodating, she took my dress and turned it into exactly what I envisioned. It was like a custom dress at the end, solely based on the Primos Alterations team’s professionalism. Even though the alterations were expensive, it was the absolute dream dress and I got so many compliments on it during the wedding!!! In addition, her team works so hard to accommodate every need - 3 days before the wedding, I went to pick the dress up and the bust was too big. Her team was able to fix it that day. I would recommend Mona for any custom needs!!!
• Kristen Sent on 10/17/2016
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  These guys are so great! Excellent service and so accommodating -- brought my wedding dress here to get altered. Scheduling was down to the wire with only a few weeks left before the wedding and still needed to get my dress fitted. Mona and team were able to make it happen for me. The alterations were done expertly and I felt so beautiful in that dress. Would definitely recommend Primo.

  These guys are so great! Excellent service and so accommodating -- brought my wedding dress here to get altered. Scheduling was down to the wire with only a few weeks left before the wedding and still needed to get my dress fitted. Mona and team were able to make it happen for me. The alterations were done expertly and I felt so beautiful in that dress. Would definitely recommend Primo.
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• Bianca Sent on 02/16/2017
  4.6 out of 5 rating

  4.6
  • Quality of service
    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
  • Professionalism
    4.0 out of 5 rating
    4.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    4.0 out of 5 rating
    4.0

  I went to this alterations shop based on the recommendation from the bridal salon I bought my dress at. When I first went in, I didn't know what to expect but I was getting excited since there were only 3.5 months until my wedding day. To my surprise, I was told to come back in a few weeks because it wouldn't take long. I was quoted a price and even though I had about 6 appointments and she basically reconstructed my entire dress, she stayed within budget. My dress was ready on time and we were given care instructions on how to transport the dress in order for it to keep it's shape. I thought I loved my dress before, but she made me LOVE this dress. I got nothing but the most endearing compliments on my dress and I can't help but to think it was because her creative eye. Thanks so much for making my day amazing!

  I went to this alterations shop based on the recommendation from the bridal salon I bought my dress at. When I first went in, I didn't know what to expect but I was getting excited since there were only 3.5 months until my wedding day. To my surprise, I was told to come back in a few weeks because it wouldn't take long. I was quoted a price and even though I had about 6 appointments and she basically reconstructed my entire dress, she stayed within budget. My dress was ready on time and we were given care instructions on how to transport the dress in order for it to keep it's shape. I thought I loved my dress before, but she made me LOVE this dress. I got nothing but the most endearing compliments on my dress and I can't help but to think it was because her creative eye. Thanks so much for making my day amazing!
• Laura Sent on 11/19/2016
  2.6 out of 5 rating

  2.6
  • Quality of service
    2.0 out of 5 rating
    2.0
  • Average response time
    4.0 out of 5 rating
    4.0
  • Professionalism
    3.0 out of 5 rating
    3.0
  • Value
    2.0 out of 5 rating
    2.0
  • Flexibility
    2.0 out of 5 rating
    2.0

  I got my wedding dress altered here. I do love the way it looks in our wedding photos, but the experience was very frustrating.
  
  My dress was covered in lace and had boning on the bodice, with several layers of fabric. I understand that it is hard to adjust so many layers to make a perfect fit, but I went in for my first fitting and they kind of pinched where they were going to take it in. I came back two weeks later and couldn't breathe it was so tight. They agreed to take it out a little and I returned in a week and a half. This time the waist and hip area was baggy it was so loose. I had two weeks until my wedding and at this point I didn't know if I should be dieting or trying to pack on a few pounds to fill out the dress. The finished product looked great, but we had to leave it unzipped and just loop the buttons so that I could breathe during the ceremony because it was still too tight, after I'd dropped a few pounds and sat through four different fittings.
  
  To make things worse, she raised the price she originally quoted because she said she didn't realize how long it would take to alter all of the layers of fabric. I understand that it was a lot of work, but as a professional I would expect her to be able to count the layers when she gave me an original estimate. This was incredibly stressful the week before my wedding when our budget was already spent.
  
  On top of that, my fiancé got his suit altered there and when he went to pick it up they had forgotten all about it although they did check and see that it was on their calendar to be picked up that day. Luckily he still had two days until the wedding so he was able to get it in time.
  
  Overall, though the dress and suit looked good in the end, it was not worth the hassle and I would not recommend them.

  I got my wedding dress altered here. I do love the way it looks in our wedding photos, but the experience was very frustrating.
  
  My dress was covered in lace and had boning on the bodice, with several layers of fabric. I understand that it is hard to adjust so many layers to make a perfect fit, but I went in for my first fitting and they kind of pinched where they were going to take it in. I came back two weeks later and couldn't breathe it was so tight. They agreed to take it out a little and I returned in a week and a half. This time the waist and hip area was baggy it was so loose. I had two weeks until my wedding and at this point I didn't know if I should be dieting or trying to pack on a few pounds to fill out the dress. The finished product looked great, but we had to leave it unzipped and just loop the buttons so that I could breathe during the ceremony because it was still too tight, after I'd dropped a few pounds and sat through four different fittings.
  
  To make things worse, she raised the price she originally quoted because she said she didn't realize how long it would take to alter all of the layers of fabric. I understand that it was a lot of work, but as a professional I would expect her to be able to count the layers when she gave me an original estimate. This was incredibly stressful the week before my wedding when our budget was already spent.
  
  On top of that, my fiancé got his suit altered there and when he went to pick it up they had forgotten all about it although they did check and see that it was on their calendar to be picked up that day. Luckily he still had two days until the wedding so he was able to get it in time.
  
  Overall, though the dress and suit looked good in the end, it was not worth the hassle and I would not recommend them.

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