Pumpkin Ridge Golf Club Reviews
Reviews
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4.2 out of 5 rating
4.2 out of 5 rating
7 Reviews
83% recommend it
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![Lauren]()
Lauren A. Sent on 08/28/2019Good value and flexible with needs
Got married at the end of July and very happy we chose this venue for our wedding ceremony and reception. The venue has the perfect scenery for wedding pictures. The staff were very open and flexible to our needs for decoration, and the ceremony and reception set up came out to be beautiful. Our guests enjoyed the food and cash bar, and did not want to leave once the wedding was over! Definitely recommend! -
User912945 Sent on 08/27/2012Our daughter’s wedding day was beautiful and the facilities for the bridal party were extraordinary; everyone had a wonderful time! The food at the reception was well presented and delicious. However, the process of getting to that point was not always easy; we struggled with the management to get decent wine service during dinner (we didn't want our guests to have to go to the bar during their meal and stand in line for a glass of wine) and to get the wine we wanted to be served. There was an obvious lack of communication between the wine steward and the director of catering which got to the point where we almost started to believe that we were being purposefully misled. It eventually got resolved but only because we really pushed back and requested clarification. It seemed that we kept running up against other problems also but were rarely offered solutions to them. During the set-up of the buffet table, our own vendors ended up directing the staff how to do it correctly. Half way through the reception, the women's locker room (the lounge) was locked and our guests were standing in line to use the one bathroom located in the lobby. Our member sponsor was mortified (they, in fact, are not having their own son's wedding there). When I finally asked someone to open the locker room, I was told that they were cleaning it for the LPGA tournament the next day. I reminded them that our reception was still going on and I would appreciate our guests having access to the bathrooms. The bathroom was opened for a short time. Not of these issues alone was remarkable, it's just that all together it didn't create a pleasant experience. Pumpkin Ridge is a phenomenal golf course and the staff is very adept at putting on golf tournaments and related functions. Most of the time, we simply felt that our wedding wasn't particularly important to them.Pumpkin Ridge Golf Club's reply:
Thank you for the complimentary remarks- we enjoyed having such a beautiful wedding & reception take place here at our venue!! I am terribly sorry that you felt you weren’t important to us during the process—I always try to respond as quickly as possible and find reasonable solutions for both parties involved and take this task to heart as well. Unfortunately there was indeed some miscommunication on both parties part concerning the wine, but I was under the impression and truly believed that the end result was more than satisfactory- special effort was made to bring in a wine vendor that is not currently on our vendor list or is in our offerings AND we were also able provide the requested table service during the dinner hour. I feel terribly about the inconvenience of the restrooms—this was not something I was aware had happened, nor should it have been an issue at all. Please feel free to contact me directly with any other feedback- we appreciate you as a client and your recommendation is very important to us~ Warm Regards, Morgan Lutgen
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