Redondo Beach Chart House Reviews
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Redondo Beach Chart House
Redondo Beach, CAReviews
4.6 out of 5 rating
4.6 Very good
4.6 out of 5 rating
24 Reviews
93% recommend it
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Quality of service 4.8 out of 5 rating
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Average response time 4.6 out of 5 rating
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Professionalism 4.6 out of 5 rating
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Value 4.7 out of 5 rating
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Flexibility 4.5 out of 5 rating
Awards
24
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![Redondo Beach Chart House 2](https://cdn0.weddingwire.com/review/3923/original/640/jpg/593293.jpeg)
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Hannah Sent on 07/05/20175 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
This was a wonderful location for my ceremony! Everyone was friendly and accommodating! Erin made it easy for me to be able to enjoy getting married, instead of being stressed!This was a wonderful location for my ceremony! Everyone was friendly and accommodating! Erin made it easy for me to be able to enjoy getting married, instead of being stressed! -
Quality of service
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Steven Sent on 12/11/20165 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Nicole was a pleasure to work with! She made our overall experience at Chart House, Redondo Beach an amazing one! From helping us plan our wedding to giving us valued advise, Nicole made the whole process leading up to our wedding much less stressful. We even had a last-minute request for turquoise napkins and she made it happen. The actual wedding day went perfectly! The banquet staff were really professional and the entrees were delicious. Chart House, Redondo Beach is located right on the beach, with views of the ocean from every window in the restaurant. It's not only a breathtaking location, but we also got a really good value with the banquet package, which included appetizers, entrees, and an open bar for most of the reception for 75 guests. All of it for less money than we expected. Even four months later our guests still comment on how amazing everything was.
- Dulce & Steve NeumeierNicole was a pleasure to work with! She made our overall experience at Chart House, Redondo Beach an amazing one! From helping us plan our wedding to giving us valued advise, Nicole made the whole process leading up to our wedding much less stressful. We even had a last-minute request for turquoise napkins and she made it happen. The actual wedding day went perfectly! The banquet staff were really professional and the entrees were delicious. Chart House, Redondo Beach is located right on the beach, with views of the ocean from every window in the restaurant. It's not only a breathtaking location, but we also got a really good value with the banquet package, which included appetizers, entrees, and an open bar for most of the reception for 75 guests. All of it for less money than we expected. Even four months later our guests still comment on how amazing everything was.
- Dulce & Steve Neumeier -
Quality of service
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Nicholas Sent on 12/02/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
My Wife and I Love the Chart House! Having the reception physically on the beach was simply amazing. For what you get and the location, you can't beat the price. I would've never thought I could afford a Beach wedding with the entire restaurant to ourselves in South Bay. I'm so glad my wife decided to check it out. The photos from our wedding are magical. If you like the beach and the ocean, this is your wedding destination.My Wife and I Love the Chart House! Having the reception physically on the beach was simply amazing. For what you get and the location, you can't beat the price. I would've never thought I could afford a Beach wedding with the entire restaurant to ourselves in South Bay. I'm so glad my wife decided to check it out. The photos from our wedding are magical. If you like the beach and the ocean, this is your wedding destination. -
Quality of service
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Peggy Sent on 06/17/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Erin was great when we 1st approached the chart house, she answered every question and was with us every step of the way. She was professional and amazing to work with us. She took care of us the whole time.Erin was great when we 1st approached the chart house, she answered every question and was with us every step of the way. She was professional and amazing to work with us. She took care of us the whole time. -
Quality of service
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Vanna Sent on 03/21/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I planned my wedding in just four weeks. Crazy, right? It was so great to have the beach wedding I had always imagined. The Chart House is such great location thanks to a private sandy area for a daytime ceremony and reception, a restaurant that serves some fantastic food, a restaurant space that can accommodate a growing guest list and hotels that are conveniently close to restaurant. Our contact, Erin Brack, made it so easy for my fiance and me. Don't get me wrong, it was still stressful but she responded to all my late night emails, gave me suggestions about table arrangements, and facilitated our tasting and rehearsal. Also, when we had last minute anxiety about our budget (which I'm sure every couple experiences), she made some really helpful suggestions on what to leave in and what to cut out. Thanks, Erin!I planned my wedding in just four weeks. Crazy, right? It was so great to have the beach wedding I had always imagined. The Chart House is such great location thanks to a private sandy area for a daytime ceremony and reception, a restaurant that serves some fantastic food, a restaurant space that can accommodate a growing guest list and hotels that are conveniently close to restaurant. Our contact, Erin Brack, made it so easy for my fiance and me. Don't get me wrong, it was still stressful but she responded to all my late night emails, gave me suggestions about table arrangements, and facilitated our tasting and rehearsal. Also, when we had last minute anxiety about our budget (which I'm sure every couple experiences), she made some really helpful suggestions on what to leave in and what to cut out. Thanks, Erin! -
Quality of service
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Robin Sent on 03/30/20145 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Erin Brack was great to work with. And the Chart House is beautiful. Highly recommend.Erin Brack was great to work with. And the Chart House is beautiful. Highly recommend. -
Quality of service
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Jennifer Sent on 03/20/20145 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Erin at the Chart House is a true professional event & wedding planner, she thinks of EVERYTHING. She helped plan our DREAM wedding in 5 WEEKS!! Her confidence, quick responsiveness, creative ideas, additional vendor coordination (dance floor, custom cake, chair rentals, etc.) and top notch quality referrals to an excellent florist and our incredible photographer made my husband-to-be and me feel like we were completely supported and guided with several great ideas that were key through the entire planning process. She consistently offered to go above and beyond the call of duty to help keep us on-track and on schedule. Her years of experience in planning weddings at the beautiful Chart House enabled us to save money and time through her excellent suggestions and referrals. She worked with us through each detail of our vision, and offered enhancement ideas we hadn't even considered, which made our wedding day even more special and memorable. We felt very comfortable with Erin running our wedding reception schedule and making sure every detail was managed. She was so easy and fun to work with, we'd do it again in a heartbeat! We couldn't have wished for a more beautiful location and reception - the feeling of the entire day was perfect, focused on celebrating our union with those closest to us. Thanks to Erin, we wouldn't change a thing about our dream wedding!!!Erin at the Chart House is a true professional event & wedding planner, she thinks of EVERYTHING. She helped plan our DREAM wedding in 5 WEEKS!! Her confidence, quick responsiveness, creative ideas, additional vendor coordination (dance floor, custom cake, chair rentals, etc.) and top notch quality referrals to an excellent florist and our incredible photographer made my husband-to-be and me feel like we were completely supported and guided with several great ideas that were key through the entire planning process. She consistently offered to go above and beyond the call of duty to help keep us on-track and on schedule. Her years of experience in planning weddings at the beautiful Chart House enabled us to save money and time through her excellent suggestions and referrals. She worked with us through each detail of our vision, and offered enhancement ideas we hadn't even considered, which made our wedding day even more special and memorable. We felt very comfortable with Erin running our wedding reception schedule and making sure every detail was managed. She was so easy and fun to work with, we'd do it again in a heartbeat! We couldn't have wished for a more beautiful location and reception - the feeling of the entire day was perfect, focused on celebrating our union with those closest to us. Thanks to Erin, we wouldn't change a thing about our dream wedding!!! -
Quality of service
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Ginny Sent on 10/17/20135 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Everything went smoothly and it was a beautiful venue for a wedding!! Thank you Erin and the rest of the Chart House staff for making the day extra special!Everything went smoothly and it was a beautiful venue for a wedding!! Thank you Erin and the rest of the Chart House staff for making the day extra special! -
Quality of service
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Tom Sent on 10/16/20135 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Erin was great to work with. Great view.Erin was great to work with. Great view. -
Quality of service
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User1411104 Sent on 10/30/20135 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
loved the chart house for my wedding. they did an amazing job from start to finish. Food was great and scenery was amazing! thank you chart house for making my event the best ever!!loved the chart house for my wedding. they did an amazing job from start to finish. Food was great and scenery was amazing! thank you chart house for making my event the best ever!! -
Quality of service
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Hanisha Sent on 10/28/20135 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Erin is extremely professional and was very patient and helpful during the entire process. Guest still raving about the food and staff service.Erin is extremely professional and was very patient and helpful during the entire process. Guest still raving about the food and staff service. -
Quality of service
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Kristi Sent on 10/16/20135 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Erin was such a great person to work with. We had unexpected rain on our wedding day and the ceremony was slated to be outdoors. There was a break in the rain and she and her team got the chairs wiped off and our guests seated quickly so we could exchange vows on the sand like we hoped for. The food was great. The service was great. Erin was completely on top of things the day of the event and if there were any glitches, I certainly had no idea.Erin was such a great person to work with. We had unexpected rain on our wedding day and the ceremony was slated to be outdoors. There was a break in the rain and she and her team got the chairs wiped off and our guests seated quickly so we could exchange vows on the sand like we hoped for. The food was great. The service was great. Erin was completely on top of things the day of the event and if there were any glitches, I certainly had no idea. -
Quality of service
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Jennie Sent on 10/23/20135 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Erin took care of all of my questions and concerns right away! She handled my special day wonderfully, and I couldn't have had a better, more beautiful venue for the price. Great food, great service. Thank you so much!Erin took care of all of my questions and concerns right away! She handled my special day wonderfully, and I couldn't have had a better, more beautiful venue for the price. Great food, great service. Thank you so much! -
Quality of service
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Karen Sent on 05/06/20085 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
ExceptionalExceptional -
Quality of service
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Alice Sent on 03/15/20234.8 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 4.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Delicious food and gorgeous views!
We hosted our rehearsal dinner, for nineteen guests, at Chart House Redondo Beach and it was delicious! All our guests remarked on how good the food and drink were – don’t miss the filet mignon! The America’s Cup Room was perfect for our group; it is private but spacious and has a great view over the ocean. The waiters assigned to our group were professional, responsive, and proactive about timing service between toasts. Thank you Chart House!We hosted our rehearsal dinner, for nineteen guests, at Chart House Redondo Beach and it was delicious! All our guests remarked on how good the food and drink were – don’t miss the filet mignon! The America’s Cup Room was perfect for our group; it is private but spacious and has a great view over the ocean. The waiters assigned to our group were professional, responsive, and proactive about timing service between toasts. Thank you Chart House! -
Quality of service
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Mike Sent on 08/05/20164.8 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 4.5 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 4.5 out of 5 rating
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Flexibility 5.0 out of 5 rating
The best location ever for a wedding. You can be on the beach without getting sand in your shoes...The best location ever for a wedding. You can be on the beach without getting sand in your shoes... -
Quality of service
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Donna Sent on 10/27/20134.8 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 4.0 out of 5 rating
We had both our wedding ceremony and reception at the Chart House in Redondo Beach and it was spectacular! The location is breathtaking. It provides an indoor venue with a gorgeous panoramic beach setting ... no need to tackle the outdoor elements. We ended up planning a day wedding (which was not our original choice). Yet during the day, we were able to take over the entire restaurant until 4PM. It was an incredible value. The food was delicious (not always an easy task when serving so many people). Erin and her staff worked their magic and the entire event ran so smoothly.
I would highly recommend the Chart House for a special event location.
We had both our wedding ceremony and reception at the Chart House in Redondo Beach and it was spectacular! The location is breathtaking. It provides an indoor venue with a gorgeous panoramic beach setting ... no need to tackle the outdoor elements. We ended up planning a day wedding (which was not our original choice). Yet during the day, we were able to take over the entire restaurant until 4PM. It was an incredible value. The food was delicious (not always an easy task when serving so many people). Erin and her staff worked their magic and the entire event ran so smoothly.
I would highly recommend the Chart House for a special event location.
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Quality of service
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Stacy Sent on 10/15/20134.8 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 4.5 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 4.5 out of 5 rating
Chart House Redondo Beach was a great option for our daytime wedding. Great setting and good feedback on the food. Erin did an amazing job answering ALL of our questions and working hand in hand with us, our wedding coordinator and vendors.
It was a pleasure to work with her.Chart House Redondo Beach was a great option for our daytime wedding. Great setting and good feedback on the food. Erin did an amazing job answering ALL of our questions and working hand in hand with us, our wedding coordinator and vendors.
It was a pleasure to work with her. -
Quality of service
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Melissa Sent on 10/15/20134.8 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 4.0 out of 5 rating
I couldn't have imagined more for my wedding day. The event coordinator was very professional and consistently kept in contact with us. The venue was beautiful. The setup of the tables were wonderful; all my guests had a view of the ocean. The food was wonderful, and considering everything that was included in the price, it was a great bargain for us. Many guests commented that it was the best wedding reception that they'd ever been to, one guest just having been at his own daughter's wedding the year before. Food service was also very quick and professional. It really was an amazing day. Thank you.I couldn't have imagined more for my wedding day. The event coordinator was very professional and consistently kept in contact with us. The venue was beautiful. The setup of the tables were wonderful; all my guests had a view of the ocean. The food was wonderful, and considering everything that was included in the price, it was a great bargain for us. Many guests commented that it was the best wedding reception that they'd ever been to, one guest just having been at his own daughter's wedding the year before. Food service was also very quick and professional. It really was an amazing day. Thank you. -
Quality of service
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Beverly R. Sent on 12/26/20184.6 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 4.0 out of 5 rating
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Value 4.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Perfect beach wedding venue!
The Chart House at Redondo Beach is a great venue and proved perfect for our beach wedding reception which was held in the function room that overlooks the beach from nearly all angles! The room was set up gorgeously and looked very romantic!The Chart House at Redondo Beach is a great venue and proved perfect for our beach wedding reception which was held in the function room that overlooks the beach from nearly all angles! The room was set up gorgeously and looked very romantic! -
Quality of service
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Amy Sent on 10/15/20094.2 out of 5 rating
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Quality of service 4.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 4.0 out of 5 rating
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Flexibility 3.0 out of 5 rating
We had a little scare with double booking but Erin at the Chart House worked it all out. It is a little more difficult now with a seperate women doing weddings through crystal cove so Chart House now does theirs on the beach. It was organized and the set up was great!We had a little scare with double booking but Erin at the Chart House worked it all out. It is a little more difficult now with a seperate women doing weddings through crystal cove so Chart House now does theirs on the beach. It was organized and the set up was great! -
Quality of service
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Erika Sent on 05/10/20153.8 out of 5 rating
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Quality of service 4.0 out of 5 rating
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Average response time 3.0 out of 5 rating
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Professionalism 4.0 out of 5 rating
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Value 4.0 out of 5 rating
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Flexibility 4.0 out of 5 rating
Our wedding coordinator, Erin was very helpful, but she was very busy with other events so we weren't able to get our requests answered right away. The list of vendors that Chart House recommended were already acquainted with the facility so it was very easy to communicate what we wanted exactly. I did not know how important it was to have vendors that were familiar with the facility because it really does reduce most of the stress of whether or not they can implement exactly what you requested. The day of our wedding was beautiful. Everyone commented on how delicious the food was and of course the view. Some of the guests mentioned that they wished they did their weddings here instead of flying all the way to Hawaii. Check our blog here to read more details and view pictures of our wedding at Chart house: https://bundlesofsmiles.wordpress.com/2015/05/09/need-inspiration-for-a-beach-wedding/
Our wedding coordinator, Erin was very helpful, but she was very busy with other events so we weren't able to get our requests answered right away. The list of vendors that Chart House recommended were already acquainted with the facility so it was very easy to communicate what we wanted exactly. I did not know how important it was to have vendors that were familiar with the facility because it really does reduce most of the stress of whether or not they can implement exactly what you requested. The day of our wedding was beautiful. Everyone commented on how delicious the food was and of course the view. Some of the guests mentioned that they wished they did their weddings here instead of flying all the way to Hawaii. Check our blog here to read more details and view pictures of our wedding at Chart house: https://bundlesofsmiles.wordpress.com/2015/05/09/need-inspiration-for-a-beach-wedding/
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Quality of service
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Leslie Sent on 12/09/20192.8 out of 5 rating
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Quality of service 4.0 out of 5 rating
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Average response time 2.0 out of 5 rating
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Professionalism 2.0 out of 5 rating
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Value 3.0 out of 5 rating
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Flexibility 3.0 out of 5 rating
The Good and The Bad
The intent of this review is to provide a detailed and constructive account of our experience having our wedding at the Chart House Redondo Beach. This would have been a 1 Star review for various reasons but several heroes came to the rescue – all of which is outlined below.
To start from the beginning, we were very pleased with booking the Chart House for our wedding. We were going for a community-centric venue that provided a straightforward wedding package at a reasonable price vs. having to outsource to a bunch of separate, expensive vendors that required a lot of coordination. In addition, the Chart House is right next to a private beach (owned and operated by Crystal Cove), which served as our ceremony venue – highly recommend them! The initial conversations in booking the Chart House with their events/banquet coordinator went smoothly and knowing they used their normal work staff to execute events gave us peace of mind. This marks when it all changed…
THE REASON FOR A ONE STAR RATING – throughout one year from booking the venue to our event day, we were hit with massive turnover as SIX different event/banquet coordinators served as our points of contact – all of which had various levels of responsiveness, professionalism and ability in fulfilling the basic needs of an event. We were fully committed to make the Chart House work for our wedding (especially since we were under contract) and roll with the punches but we lost a great deal of trust throughout and frankly, were very scared for our wedding.
As a result, we experienced about 10 months of issues – one of which was lack of responsiveness. We would sometimes go full months without receiving a response to basic questions, receiving incorrect information when we actually did get a response and unprofessional attitude when we took the initiative to follow up via phone. Getting them to just admit that our point of contact was let go or quit was like pulling teeth and most details associated with our event that were worked out with previous coordinators were not kept on record so we had to start from scratch on three different occasions.
WHY THIS TURNED INTO A FOUR STAR RATING: One month prior to our wedding date, we received word another event coordinator had left the company and another would be brought in. Thank goodness this happened as Michael saved the day! He came in and provided the professional customer service Chart House Redondo Beach was originally known for – responded within a realistic timeframe, provided accurate information and thoughtful recommendations that would serve our guests best, and problem solved when road blocks came up. During the event, Michael took the initiative needed to get the job done and was at the event to make sure everything went smoothly – lifesaver! ONE STAR FOR MICHAEL!
Also, the wait staff at the Chart House is second to none! We heard from the beginning of our journey that many of the employees had been working there for years (even decades) and it clearly showed. They executed the dinning room setup, meal service, and overall timeline to perfection all with top notch customer service and professionalism. We can’t thank Michael and the Chart House staff enough – they really made our event that much more special – ANOTHER STAR FOR THE CHART HOUSE STAFF!
For anyone interested in moving forward with the Chart House Redondo Beach as an event space, please know you will be in good hands with the current wait staff and Michael - they kept the sinking ship afloat! On the other hand, have a healthy level of skepticism and if things feel off…RUN! We understand that turnover happens but based on our experience, Chart House corporate’s hiring practices and quality control standards needs A LOT of work. Potential clients and the friendly staff deserve much better!The intent of this review is to provide a detailed and constructive account of our experience having our wedding at the Chart House Redondo Beach. This would have been a 1 Star review for various reasons but several heroes came to the rescue – all of which is outlined below.
To start from the beginning, we were very pleased with booking the Chart House for our wedding. We were going for a community-centric venue that provided a straightforward wedding package at a reasonable price vs. having to outsource to a bunch of separate, expensive vendors that required a lot of coordination. In addition, the Chart House is right next to a private beach (owned and operated by Crystal Cove), which served as our ceremony venue – highly recommend them! The initial conversations in booking the Chart House with their events/banquet coordinator went smoothly and knowing they used their normal work staff to execute events gave us peace of mind. This marks when it all changed…
THE REASON FOR A ONE STAR RATING – throughout one year from booking the venue to our event day, we were hit with massive turnover as SIX different event/banquet coordinators served as our points of contact – all of which had various levels of responsiveness, professionalism and ability in fulfilling the basic needs of an event. We were fully committed to make the Chart House work for our wedding (especially since we were under contract) and roll with the punches but we lost a great deal of trust throughout and frankly, were very scared for our wedding.
As a result, we experienced about 10 months of issues – one of which was lack of responsiveness. We would sometimes go full months without receiving a response to basic questions, receiving incorrect information when we actually did get a response and unprofessional attitude when we took the initiative to follow up via phone. Getting them to just admit that our point of contact was let go or quit was like pulling teeth and most details associated with our event that were worked out with previous coordinators were not kept on record so we had to start from scratch on three different occasions.
WHY THIS TURNED INTO A FOUR STAR RATING: One month prior to our wedding date, we received word another event coordinator had left the company and another would be brought in. Thank goodness this happened as Michael saved the day! He came in and provided the professional customer service Chart House Redondo Beach was originally known for – responded within a realistic timeframe, provided accurate information and thoughtful recommendations that would serve our guests best, and problem solved when road blocks came up. During the event, Michael took the initiative needed to get the job done and was at the event to make sure everything went smoothly – lifesaver! ONE STAR FOR MICHAEL!
Also, the wait staff at the Chart House is second to none! We heard from the beginning of our journey that many of the employees had been working there for years (even decades) and it clearly showed. They executed the dinning room setup, meal service, and overall timeline to perfection all with top notch customer service and professionalism. We can’t thank Michael and the Chart House staff enough – they really made our event that much more special – ANOTHER STAR FOR THE CHART HOUSE STAFF!
For anyone interested in moving forward with the Chart House Redondo Beach as an event space, please know you will be in good hands with the current wait staff and Michael - they kept the sinking ship afloat! On the other hand, have a healthy level of skepticism and if things feel off…RUN! We understand that turnover happens but based on our experience, Chart House corporate’s hiring practices and quality control standards needs A LOT of work. Potential clients and the friendly staff deserve much better! -
Quality of service
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Hsiao-Fan Sent on 01/14/20182.1 out of 5 rating
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Quality of service 3.0 out of 5 rating
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Average response time 2.5 out of 5 rating
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Professionalism 1.0 out of 5 rating
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Value 3.0 out of 5 rating
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Flexibility 1.0 out of 5 rating
I have no idea where everyone got the idea that Erin was professional! At one of our meetings with her she completely stood us up! Of course she said she was in her office but why didn't you answer our call?....sounds of grasshopper chirping in the background. The whole time we negotiated with her she had a take it or leave it attitude. In fairness we booked the location for Crystal Cove who owns the property Erin is just someone they hired to handle the bookings for them she is not an employee of Crystal Cove. Which comes mighty handy for her when any issue comes up.
Typical conversation
Me: Erin can you resolve this (fill in any blank regardless how small the issue it)
Erin's Response: No, I can't because I don't work for Crystal Cove.
Me: Erin can you do that?
Erin's Response: You have to take it up with Crystal Cove.
So basically this gives Erin and Crystal Cove the perfect excuse to not solve ANY PROBLEM they have because they can just blame each other for the responsibility. And one more thing there is only ONE RESTROOM in the premises and according to Erin that is more than enough for 100 guests so no complaining. Again Erin's response: This is none of my business (paraphrasing of course)
The good part about this venue; Very Beautiful location to have a wedding---But again Erin can't take credit for that either.I have no idea where everyone got the idea that Erin was professional! At one of our meetings with her she completely stood us up! Of course she said she was in her office but why didn't you answer our call?....sounds of grasshopper chirping in the background. The whole time we negotiated with her she had a take it or leave it attitude. In fairness we booked the location for Crystal Cove who owns the property Erin is just someone they hired to handle the bookings for them she is not an employee of Crystal Cove. Which comes mighty handy for her when any issue comes up.
Typical conversation
Me: Erin can you resolve this (fill in any blank regardless how small the issue it)
Erin's Response: No, I can't because I don't work for Crystal Cove.
Me: Erin can you do that?
Erin's Response: You have to take it up with Crystal Cove.
So basically this gives Erin and Crystal Cove the perfect excuse to not solve ANY PROBLEM they have because they can just blame each other for the responsibility. And one more thing there is only ONE RESTROOM in the premises and according to Erin that is more than enough for 100 guests so no complaining. Again Erin's response: This is none of my business (paraphrasing of course)
The good part about this venue; Very Beautiful location to have a wedding---But again Erin can't take credit for that either. -
Quality of service
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