B. J. Sent on 02/13/2020
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Quality of service
1.0 out of 5 rating
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Average response time
1.0 out of 5 rating
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Professionalism
1.0 out of 5 rating
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Value
1.0 out of 5 rating
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Flexibility
1.0 out of 5 rating
High priced, poor quality of service, food, rooms
Renaissance Ross Bridge
If grand look and ambiance is important to you than go for it but if you want good service especially for a wedding then go spend your money somewhere else.
My son got married at Renaissance Ross Bridge a few months ago and it was nightmare. The staff and event management were difficult from the very beginning. They promised so many items verbally and that they conveniently left out of the contracts. Items that were changed in the contract were the minimum requirement for food and beverage which went from $15,000 to $22,000. If you choose to host any event here, I would suggest going through each line of the contract because they are shady and change items at every turn.
Our first event was on a Friday evening. When our guests arrived for check-in, the rooms were not ready for check-in. The hotel policy is that check-in is possible at 4:00pm. The hotel was well aware that we had several out of town guests coming in and were aware of how many guests we had several months out from the date. Our poor guests were sitting in the lobby waiting for check-in for well over an hour. This is unacceptable when you have the check in time in writing and you are spending this kind of money at the venue.
Ross Bridge completely botched the lunch at one of our events. The lunch was to be served at 11:00am and they would not allow our caterer to start set up the food, though he arrived at 10:00am with hot food it did not get set up till way past 11:00 am schedule lunch time. All of our guests stood around and waited while the hotel staff set up burners for 45 minutes. The caterer was not allowed to set up his food so that it could be served hot. In the end up food got cold and our guests complained of cold food and the delay was over an hour further delayed Baraat and rest of the program. The Chef who was there for vendors meeting was not on duty so details never got passed down to the staff on duty.
Ross Bridge will swindle you out of money spend so please take your business elsewhere. Breakfast was ordered for 75/50 people for two days. Small tray of basic was set up scrambled eggs were cold. We had to look for staff, when any items ran out. The cocktail hour appetizers were purchased for 480 guests. The servers would bring the food out once or twice and never appear with them again. We ordered crab cakes for 200 people and a tray of 50 was taken out of freezer and not even that was brought out, one time I had seen tuna wanton and brochette, she just walked around never offered .even Samosa got served without chutney. No body knew we had crab cake, tuna wanton. Guest asked if we had food I had to call event manager to bring food out. Their servers are not kind and did not engage or offer the guests the food. The staff is very poorly trained and it shows. After complaining about how this was handled, the hotel offered us a $500 credit for a charge of $2800. It was lazy on the part of the hotel and their person in charge of Food and Beverage was not present or helpful. Event Manager Lack of diligence caused our event to be a disaster. Rooms were not that great either one of our guest room ac was not working so they gave one night credit since they had to change his room; lights were flickering in entrance of the room in several rooms. There were many other problems with this hotel and I do not recommend it to anyone for hosting event specially a wedding. The staff from the event manager to the food and beverage, housing manager to the servers is all poorly trained and there is no communication between the different levels. The service is horrendous and they are all very unprofessional. For the high-price charged by the resort is not justified, based on the poor quality of the resort’s service, food- quality & quantity, rooms and overall experience. Service is horrible. Dealing with Ross Bridge was stressful and agonizing each step of the way. Save yourself the time, money and stress and please go find another venue.
Renaissance Ross Bridge
If grand look and ambiance is important to you than go for it but if you want good service especially for a wedding then go spend your money somewhere else.
My son got married at Renaissance Ross Bridge a few months ago and it was nightmare. The staff and event management were difficult from the very beginning. They promised so many items verbally and that they conveniently left out of the contracts. Items that were changed in the contract were the minimum requirement for food and beverage which went from $15,000 to $22,000. If you choose to host any event here, I would suggest going through each line of the contract because they are shady and change items at every turn.
Our first event was on a Friday evening. When our guests arrived for check-in, the rooms were not ready for check-in. The hotel policy is that check-in is possible at 4:00pm. The hotel was well aware that we had several out of town guests coming in and were aware of how many guests we had several months out from the date. Our poor guests were sitting in the lobby waiting for check-in for well over an hour. This is unacceptable when you have the check in time in writing and you are spending this kind of money at the venue.
Ross Bridge completely botched the lunch at one of our events. The lunch was to be served at 11:00am and they would not allow our caterer to start set up the food, though he arrived at 10:00am with hot food it did not get set up till way past 11:00 am schedule lunch time. All of our guests stood around and waited while the hotel staff set up burners for 45 minutes. The caterer was not allowed to set up his food so that it could be served hot. In the end up food got cold and our guests complained of cold food and the delay was over an hour further delayed Baraat and rest of the program. The Chef who was there for vendors meeting was not on duty so details never got passed down to the staff on duty.
Ross Bridge will swindle you out of money spend so please take your business elsewhere. Breakfast was ordered for 75/50 people for two days. Small tray of basic was set up scrambled eggs were cold. We had to look for staff, when any items ran out. The cocktail hour appetizers were purchased for 480 guests. The servers would bring the food out once or twice and never appear with them again. We ordered crab cakes for 200 people and a tray of 50 was taken out of freezer and not even that was brought out, one time I had seen tuna wanton and brochette, she just walked around never offered .even Samosa got served without chutney. No body knew we had crab cake, tuna wanton. Guest asked if we had food I had to call event manager to bring food out. Their servers are not kind and did not engage or offer the guests the food. The staff is very poorly trained and it shows. After complaining about how this was handled, the hotel offered us a $500 credit for a charge of $2800. It was lazy on the part of the hotel and their person in charge of Food and Beverage was not present or helpful. Event Manager Lack of diligence caused our event to be a disaster. Rooms were not that great either one of our guest room ac was not working so they gave one night credit since they had to change his room; lights were flickering in entrance of the room in several rooms. There were many other problems with this hotel and I do not recommend it to anyone for hosting event specially a wedding. The staff from the event manager to the food and beverage, housing manager to the servers is all poorly trained and there is no communication between the different levels. The service is horrendous and they are all very unprofessional. For the high-price charged by the resort is not justified, based on the poor quality of the resort’s service, food- quality & quantity, rooms and overall experience. Service is horrible. Dealing with Ross Bridge was stressful and agonizing each step of the way. Save yourself the time, money and stress and please go find another venue.
User1149353 Sent on 05/01/2013Beautiful and very accommodating to my needs; they allowed me to come in when needed. I wiill consider them for future business or personal functions.
User2467791 Sent on 12/14/2015As a Marriott Platinum member, I expected to be treated much differently when deciding to have our wedding at Ross Bridge. We had so many issues with this venue for our wedding that it's hard to list them all in this review, but here are a few highlights. They didn't get the bride checked in until after 4PM the night of our rehearsal dinner (although I had to be at the hotel at 11AM for a meeting with the staff) so I didn't have time to do my hair and makeup before rushing down to the rehearsal at 5PM as scheduled with the wedding coordinator. The wedding coordinator was MIA for most of the actual wedding day and didn't do things she said she would take care of. Ross Bridge sold off our rain backup location to another group so when it started pouring down rain during the ceremony, we had to get married in the hallway with everyone crowded around and we only had a tiny section of the ballroom to have our reception when a much larger area was agreed upon as part of our contract. Several of our guests couldn't sit at the table with their significant others because they used a different table set up due to the limited space. They also put my husband and I in a room with double beds for our wedding night when a suite was supposed to be included in the cost of the wedding. And that's just the tip of the iceberg. Ross Bridge insisted that this was not the way they normally treated their clients, but it happened to us, so it could happen to you too. I would be very wary of having any events at this location.
