-
Quality of service
3.0 out of 5 rating
-
Average response time
5.0 out of 5 rating
-
Professionalism
2.0 out of 5 rating
-
Value
1.0 out of 5 rating
-
Flexibility
2.0 out of 5 rating
Disappointed
The Ritz Dove Mt. is a beautiful location and an outdoor ceremony is everything you desire. My issue was with the reception. They set up the ball room incorrectly, no big deal, however, my DJ was in the wrong location which affected music quality/volume. The food was not the same as it was at the tasting, particularly, the lobster bisque we chose for a starter. It was spectacular at the tasting but condensed, fishy, salty and non edible at my wedding. I was starving after pictures and did not eat it, my ballroom smelled of fish, it was awful. When I complained I had a rude chef come out to what I thought was to apologize. He, instead, told me he tried it and it was fine and I was wrong in so many words. I was told I wouldn’t need a wedding planner and their planner would be there for me 100% day of. I did not see her at all until before I walked down the isle 30 min late because my makeup artists, myself and my bridesmaids could not get into our room designated to get us ready for over an hour. Some of my family that were in the wedding didn’t get a room at check in time and were waiting well passed noon until I personally called and complained myself, this was my sister/bridesmaid that wanted to do her own makeup and hair as well as my two nieces. The Ritz also had a whole other event right next to us that was never mentioned, it was awkward and some of our guests thought that was our area for the cocktail hour. I was happy that they provided our guests with complimentary cookies and that was nice but for the price they don’t cover their banquet chairs (you can pay to get them draped yourself). They don’t allow you to drape ceilings unless you’re going to pay their 5,000 machines to do it and some insurance from what I was told. But the number ONE complaint I have with them is the fact that if we missed someone’s RSVP or for some reason they were not on the list they were made aware of it! They were tolled “you did not confirm and you will have to wait 30-40 minutes for your dinner.” I had told the Ritz wedding planner ahead of time that some of our out of town family members were unsure and not on the list but may make it. (The list has to be complete weeks before the event without altering and you will pay for no show guests, I did not want to pay for unsure guests!) Also cmon my family has a couple people that meant to send it but didn’t. Anyway she say not to worry everyone will be fed and treated well even if they show up not on list: Not true! We had tables waiting on food letting everyone else’s food get cold while waiting to not be rude. (My nieces friend in particular which it was my nieces 21st birthday and I had approved her friend to come, and e-mailed their planner about it and it was supposed to be perfectly fine. We had people asking for their dish constantly who were told because they weren’t on the list they had to wait: (we later found out) worse of all we had two people (that we know of) that didn’t insist and who did not eat at my wedding because their plates never came. This was beyond me and embarrassing. We got a couple of dollars back per person after complaining but just for the lobster starter. Hardly a dent on an over 50,000 wedding with this many inconsistencies, inconveniences and mistakes.
The Ritz Dove Mt. is a beautiful location and an outdoor ceremony is everything you desire. My issue was with the reception. They set up the ball room incorrectly, no big deal, however, my DJ was in the wrong location which affected music quality/volume. The food was not the same as it was at the tasting, particularly, the lobster bisque we chose for a starter. It was spectacular at the tasting but condensed, fishy, salty and non edible at my wedding. I was starving after pictures and did not eat it, my ballroom smelled of fish, it was awful. When I complained I had a rude chef come out to what I thought was to apologize. He, instead, told me he tried it and it was fine and I was wrong in so many words. I was told I wouldn’t need a wedding planner and their planner would be there for me 100% day of. I did not see her at all until before I walked down the isle 30 min late because my makeup artists, myself and my bridesmaids could not get into our room designated to get us ready for over an hour. Some of my family that were in the wedding didn’t get a room at check in time and were waiting well passed noon until I personally called and complained myself, this was my sister/bridesmaid that wanted to do her own makeup and hair as well as my two nieces. The Ritz also had a whole other event right next to us that was never mentioned, it was awkward and some of our guests thought that was our area for the cocktail hour. I was happy that they provided our guests with complimentary cookies and that was nice but for the price they don’t cover their banquet chairs (you can pay to get them draped yourself). They don’t allow you to drape ceilings unless you’re going to pay their 5,000 machines to do it and some insurance from what I was told. But the number ONE complaint I have with them is the fact that if we missed someone’s RSVP or for some reason they were not on the list they were made aware of it! They were tolled “you did not confirm and you will have to wait 30-40 minutes for your dinner.” I had told the Ritz wedding planner ahead of time that some of our out of town family members were unsure and not on the list but may make it. (The list has to be complete weeks before the event without altering and you will pay for no show guests, I did not want to pay for unsure guests!) Also cmon my family has a couple people that meant to send it but didn’t. Anyway she say not to worry everyone will be fed and treated well even if they show up not on list: Not true! We had tables waiting on food letting everyone else’s food get cold while waiting to not be rude. (My nieces friend in particular which it was my nieces 21st birthday and I had approved her friend to come, and e-mailed their planner about it and it was supposed to be perfectly fine. We had people asking for their dish constantly who were told because they weren’t on the list they had to wait: (we later found out) worse of all we had two people (that we know of) that didn’t insist and who did not eat at my wedding because their plates never came. This was beyond me and embarrassing. We got a couple of dollars back per person after complaining but just for the lobster starter. Hardly a dent on an over 50,000 wedding with this many inconsistencies, inconveniences and mistakes.
User1942745 Sent on 11/28/2014Absolutely amazing! Every single aspect of our wedding at The Ritz-Carlton, was beyond perfect! They made our wedding dreams come true, magically and professional! We wouldn't change one thing about our wedding weekend at The Ritz-Carlton, Dove Mountain!
User1505744 Sent on 01/13/2014The professionalism and outstanding service that we have received from The Ritz Carlton, Dove Mountain has been amazing. I highly recommend the venue and Marina O'Leary has just been a pleasure to work with!